The role supports the Learning & Knowledge Services Department (Technical Training Center). The position provides administrative support related to curriculum creation, reporting certification compliance, and maintaining system/process workflow for our Global Support Services workforce.
The ideal candidate is experienced in learning management system software and administration. We seek an administrator who understands time-based deliverables for large projects. To be successful in this position, you should have an insightful understanding of learning management systems, attention to detail, and good time management for task completion.
- Handle certification related issues such as enrolling, cancellation and data discrepancies
- Reconciles student certification training records.
- Track and monitor certification compliance, progress status, and provide monthly reports to Certification Manager
- Uses office automated systems to input data, generate reports and conduct specialized research projects as requested by the Certification Manager
- Updates logs and databases and maintains files and documentation
- Works simultaneously on multiple projects based on current curriculum needs
Requirement
- Diploma or Bachelor’s Degree qualification
- A minimum of 2 - 4 years of administrative experience preferably for training
- Experience with learning management system software is an advantage
- Experienced with Microsoft excel (prefer intermediate level)
- Good command of written and spoken English language
- Ability to work in a fast-paced environment with the ability to solve urgent issues real time with minimum supervision
