Learning Consultant (Customer Service)
6 months ago
About Us:
Kangaroo Learning Center Pte Ltd (“KLC”) was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading train..
About Us:
Kangaroo Learning Center Pte Ltd (“KLC”) was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE ‘O’-Level and ‘A’-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders.
Job Overview:
We are seeking a dynamic and customer-focused individual to join our tuition centre as a Learning Consultant. The ideal candidate will be the first point of contact for students, parents, and visitors, ensuring a positive and welcoming experience. The Learning Consultant role is crucial in maintaining a positive and professional image for our tuition centre.
JOB RESPONSIBILITIES:
- Manage phone calls and attend to walk-in parents.
- Maintain proper filing system to ensure smooth documentation and administration of the tuition centre.
- Record all math questions in the system.
- Inspect the tuition centre regularly and manage classroom booking, and after class matters.
- Obtain feedback from students’ parents for improvement.
- Demonstrate learning software to parents with good manners.
- Handle course enrolment, issue invoices, cancellation, rescheduling, and renewal matters.
- Support the essential maintenance of tuition centre facilities and equipment, coordinate with vendors/contractors/building management for the repair and maintenance of tuition centre as and when required.
- Willing to learn how to conduct student talk with parents.
- Administrative duties and any other ad-hoc duties as assigned.
JOB REQUIREMENTS:
- At least GCE 'O' Levels
- Familiar with registration or learning software will be an added advantage.
- No experience required, training will be given.
- Passionate about work even during challenging times.
- Excellent interpersonal and willing to be trained as Teacher.
- Fast paced working environment and able to multi-task, meticulous.
- 44 hours per week, able to commit weekdays (inc. evenings) & weekends.
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