HE Programme Delivery:
Lead and administer the support systems and delivery operations. Ensure that the Learning Management System is set up in accordance to procedures and take corrective actions to remedy deviation from standards.
Operation Coordination with Partners and Head of Programmes/Academics:
Maintain good relations with partners on data transfer, review of operational concerns, resolve pertinent issues and suggest improvements. Communicate timely updates and changes to key stakeholders including students and staff. Organise events to host partner visits and facilitate interaction with students, depending on the needs, may require to engage in Mandarin.
Lecturer Management:
Liaise with the academic staff to confirm the deployment of qualified lecturers. Ensure quality teaching is provided to students.
Process Innovation:
Spearhead digitalisation and automation initiatives for the department.
Budgeting and Resource Allocation:
Ensure accuracy in budgeting.
Class Scheduling and Assessment Management:
Work with internal departments on class scheduling and assessment management plans.
Marketing and Recruitment:
Engage and support colleagues in Student Recruitment Group (SMR) with marketing and recruitment efforts. Ensure that all marketing collaterals and website are updated.
People Management:
Deploy and supervise work teams to achieve their goals.
Programme Review:
Follow through changes (system setup, etc) for Programme reviews (internal and external).
Regional market experience is added advantage
Perform other duties assigned by the Department Director
Requirements:
· Bachelor’s Degree with at least 5 years of working experience
· Familiar with the higher education industry will be an advantage
· Excellent communication, interpersonal and presentation skills
· Team player with good leadership skills and able to work through people
· Resourceful, self-driven, independent, and confident
· Strong analytical and critical thinking skills
· Adaptive to change, able to work under pressure and committed to meeting deadlines
· Strong command of written and spoken English
· Able to converse with Chinese /Mandarin-speaking stakeholders like students, parents, etc.
· Travelling may be required
