Total 3 customer service manager job vacancies in Education / Training category in D17 Loyang, Changi

Duties and Responsibilities :

• Assist in designing of course outline and develop course curriculum for functional training program
• Conduct post course evaluation
• Conduct assessment to evaluate the competency of the participants
• Conduct training and facilitate active learning
• Conduct briefings to operational staff when required
• Communicate with airline on training requirements and ensure all resources are prepared prior to commencement of training
• Provide guidance and supervisory support to operational staff during cutover/migration of every new airline
• Ensure all training records are entered correctly into SAP system
• Assist in audit preparation
• Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

• Minimum GCE "N" levels and above
• Minimum 2 years’ relevant industry experience, with a demonstrable sound knowledge of airport and logistics operations
• Knowledge of Departure Control System (DCS) would be a distinct advantage
• Ability to confidently present curriculum and lead group discussion in classroom
• No experience can apply. Training provided

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Training and Flight Services is looking for a Simulator Instructor Manager - Flight Training Standardization to join our team in Singapore.

This position is in support of the Global Flight Training Standardization Team. The GFTS team supports internal global instructor standardization, AOSS Deployment, CBTA Deployment Team, customer training, and the global examiner program.

Position Responsibilities:

• Manages a team of standardization simulator-flight instructors to deliver training design and simulator operation/training compliant with company standards and civil or military in-country/international aviation regulatory requirements
• Conducts evaluations and assessments of pilots and instructors undergoing training in accordance with regulatory requirements and standards
• Ensures simulator flight instructors meet relevant regulatory, company and customer requirements and standards
• Manages the delivery of simulator flight instruction strategies and programs across all locations within assigned responsibility
• Develops operational plans aligned to the training business objectives
• Assists in the development of the operational budget
• Manages the deployment of operational resources to meet training delivery plan
• Provides advice, guidance and oversight to senior business leaders, managers, and customers on achievement of operational delivery objectives and evaluation and accreditation of the trainees
• Ensures that all training materials are up to date and reflect best industry practice
• Briefs senior management on relevant changes to regulatory issues that impact courseware and/or training methodologies
• Responsible for discussion/negotiations with customers and relevant regulatory agencies
• Manages, develops and motivates employees
• Ensures full compliance with local regulatory requirements and company policies

Basic Qualifications (Required Skills/Experience):

• 3+ years of simulator instructor experience specifically with transport category airplanes
• 3+ years of experience leading and/or managing a team
• Federal Aviation Administration (FAA) Airline Transport Pilot (ATP) rating or equivalent. Either active or expired is acceptable.

Preferred Qualifications (Desired Skills/Experience):

• Bachelor’s degree or higher

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Other job related information

• Benefits and pay are determined in line with Singapore labor market practices. This is not an expat assignment.
• Employer will sponsor applicants for employment visa status based on candidate eligibility
• This position is expected to be 100% onsite (5 days a week).

Please apply via Boeing career portal weblink for further consideration : https://jobs.boeing.com/job/singapore/simulator-instructor-manager-flight-training-standardization/185/67381419616

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Job summary

1) Responsible for the development of new product formulations (wet towels, liquid products and any new products that company may develop), including improvement of existing formulations.

2) Ensure that all wet towels/products comply to the relevant statutory board standards, including the submission of relevant documents.

3) To work as part of a R&D/QA/QC team.

Area of responsibilities

1) Research and develops new product formulations (wet towel, liquid products and any new products that company may develop) for local market and overseas clients including improvement of existing formulations.

2) Check and reviews product data sheet (PDS), certificate of analysis (COA), safety data sheet (SDS) and provides technical support to Sales & Marketing.

3) Conducts product validation and stability testing especially for new formulations or any major changes in existing formulations and troubleshoots quality and microbial issues.

4) Research and reviews product testing & analysis appropriate for product claims and coordinate with qualified local and overseas laboratories for final product testing.

5) Provide analytical service in the assessment and evaluation of raw materials, samples and products submitted by customers or affiliates.

6) Formulates, updates and revises, when necessary, the quality assurance systems/quality control procedures of the Company.

7) Assists, if needed, in the physico-chemical evaluation and microbial analysis of raw materials, packaging materials and finished goods.

8) Assist to investigates internal and external (customer) complaints and review the Non-Conformance Report (NCR) before submission.

9) Assist QA in Supplier’s audit in accordance with In-house Standards & Good Manufacturing Practices (GMP) standards.

10) Represents R&D Department and act as a committee member in industry certifications (i.e. ISO 9001, ISO 22301, ISO 13485, GMP, EU MDR).

11) Prepares technical documents and apply for product notifications and registrations to government agencies such as HSA, NEA etc.

12) Assist overseas manufacturing facilities (China, Indonesia) on formulations and technical documentations if needed.

13) Supervise and manage R&D/QA/QC team (training, leave approval, others).

14) Any other area of responsibilities that the company deems necessary.

Requirements

1. Degree in Chemistry/Pharmaceutical Science or any related courses.

2. Must have at least 3 years experience in Manufacturing/Product Development/Regulations.

3. Knowledge in Medical Industry will be an advantage.