Total 4 help desk specialist job vacancies in Education / Training category in Singapore, Central Singapore

[What you will be working on]
You will provide case counselling/management support to Special Educational Needs (SEN) students. You will be part of the professional team to coordinate and monitor the help provided to these SEN students and/or work with their families and relevant stakeholders within ITE/external agencies to render support to these SEN students.

[What we are looking for]
You are expected to provide case counselling/management support for SEN students and their families and implement intervention programme, which include the following:

- Case counselling/management support for SEN students
- Referring SEN students to relevant stakeholders within and outside ITE to render necessary support.
- Implement programmes for SEN students’ mental wellness social-emotional development

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

Job Description:

Job Objectives

As Flight Training Operations Specialist - Training Support & Delivery, you will be responsible for providing day-to-day operational and administrative support to the flight crew training courses conducted by AATC whilst ensuring the highest quality of flight training and satisfaction is delivered to Airbus customers.

Primary Responsibilities

• Act as the primary focal point for internal/external customers and their trainees from start to end of their training in AATC.
• Check and ensure trainees fulfil all necessary flight experience and prerequisites during the registration process. 
• Check and ensure all regulatory approvals are attained before training commencement. 
• Prepare grade sheets, course materials and other relevant training paperwork for Training department.
• Perform trainee registration using Company tools and in accordance with Company procedures.
• Conduct welcome briefings for trainees on the first day of their training.
• Monitor completion status of trainees attending remote learning courses.
• Provide regular updates to customers’ training department on trainees’ progress when courses are ongoing.
• Liaise with Training department and instructors on the completion of training records when courses are ongoing and/or completed.
• Collaborate with other internal departments (Planning, Training, Maintenance, Quality, Customer Experience and Commercial Sales) on operational matters during training execution.
• Manage any training disruptions or unscheduled changes to training course programmes with internal departments and customers.
• Prepare course certificates, licensing paperwork and organise training records for customers in accordance with Company procedures upon customers’ completion of training.
• Manage test notifications, process and submit flight crew licensing paperwork to Civil Aviation Authorities on behalf of Training department and/or customers.
• Perform archiving of trainee folders in accordance with Company procedures.

Secondary Responsibilities

• Participate and contribute to Training Operations improvement projects under guidance of Training Operations Director
• Collaborate with other departments to deliver exceptional customer experience, such as birthday celebrations for trainees and welcome ceremonies for new airline customers.
• Assist in any ad-hoc operational duties assigned by the Training Operations Director

Requirements

• Strong organisational skills with attention to detail
• Strong interpersonal and communication skills
• Adaptable team player and able to work in a fast-paced environment
• Ability to work in a multicultural / multinational setting
• Min. Diploma in aviation/aerospace/aeronautical fields with 2-3 year working experience
• Proficient in Microsoft Office / Google Workspace
• Understanding of CAAS and/or EASA flight crew licensing regulations will be advantageous

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

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By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Institute for Pedagogical Innovation, Research & Excellence (InsPIRE) is a collaborative entity within the Nanyang Technological University (NTU) with a mission to unite various entities and foster a culture of excellence in teaching and learning.

InsPIRE is seeking a Research Associate to drive research in Artificial Intelligence, Science of Learning, and Pedagogical Innovation, and to engage in interdisciplinary education initiatives, social media promotion, fostering academic integrity and enhancing InsPIRE's impact.

Key Responsibilities:

1. Research and Innovation:

• Conduct research in use of AI in education, Learning Science, and Pedagogical Innovation

• Conduct research in use of technology to enhance teaching and learning

• Collaborate on experimental designs, data collection, and analysis methodologies

2. Social Media Engagement:

• Promote research initiatives through engaging content on various platforms

• Create multimedia content to boost InsPIRE's visibility and communication

3. Student Effective Learning Series:

• Co-plan and market student activities, workshops, and webinars

• Design and create publicity for effective learning events

4. Publicity for Interdisciplinary Education:

• Create compelling narratives for Interdisciplinary Collaborative Core curriculum

• Showcase benefits of interdisciplinary education through strategic collaboration

5. InsPIRE Report Editor-in-Chief:

• Produce and curate bi-annual reports, ensuring clarity and accuracy

• Collaborate with contributors and design teams for impactful presentation

6. Academic Integrity Policy Team:

• Contribute to the development and enhancement of academic integrity policies

7. Website Administration Team:

• Administer and maintain web content, ensuring functionality and accuracy

• Implement updates and improvements, including a mobile-first layout

8. Administrative Duties:

• Participate in team meetings, discuss progress, and address challenges

• Assist in event coordination, project management, and adherence to timelines

Job Requirements:

• A Bachelors or Masters degree from a recognized university.  STEM area preferred.

• Proficiency in graphic design, video production, and content creation

• Experience in planning and organizing workshops, webinars, and events

• Demonstrated expertise in research methodologies

• Familiarity with academic integrity policies and guidelines, and experience in contributing to policy development

• Proficiency in website management and content updates

• Experience in editing reports and adherence to editorial publication standards

• Excellent written and verbal communication skills

• Pedagogical knowledge of teaching and learning

• Excellent team player with demonstrated ability to work independently

• Demonstrate initiative, adaptability and creative problem-solving

We regret that only shortlisted candidates will be notified.

Main Responsibilities:

Learning needs analysis and implementation

• Support on learning needs collection and analysis and propose yearly learning plan for employees based in Singapore, Malaysia, Thailand and other countries, verify the learning plan based on business needs and individual growth path, and suggest the best learning activities.
• Market research on skill development trends and learning trends for the industry, propose and refine the learning direction.
• Manage the training provider pool, maintain the relationship, and explore new suitable learning providers, tools, or methods.
• Organize, Implement, and facilitate the learning activities, training courses effectively to build target knowledge, skills, and behavior, through physical, virtual, or blended format.
• Learning marketing, to promote E-learning system, or specific courses, to encourage learning culture.
• Manage the training operation (including registration, attendance, record uploading etc.), track the training course evaluation and feedback, propose improvement, and increase the overall satisfaction and engagement.
• Monitor learning metrics of learning data, reporting and keep improving to meet the ongoing business needs.

Development Programs support

• Support on development programs implementation, including some regional programs like Peer coaching, Trading Academy, Mentoring or Coaching
• Keep track of rotation program of corporate graduate trainees and ensure completion of evaluation after each rotation cycle, support on learning activities and events
• Other Duties – regional learning metrics tracking and support, and ad hoc project

Experiences:

• 3 - 5 years of learning & development experience
• Good to have experience managing Learning Experience Platform

Other skills (Computer Skills, etc):

• Able to work independently and as part of a team.
• Good communication and interpersonal skills.
• Excellent organizational skills with the ability to balance multiple demands and thrive in a collaborative and ambiguous environment.
• Excellent data management, analytical and problem-solving skills.
• Knowledgeable on data management system, Workday experience will be plus

Languages:

• English (Fluent)

Academics:

• Diploma or Degree in Human Resource or any related field study