Total 5 human resource executive job vacancies in Education / Training category in tampines north west

The role of the QA executive is to ensure the standard of service quality at the Contact Center is consistently provided to our customers over various channels of contact i.e. phone emails, web chat etc. Focusing on complexity, non-routine and escalated contacts.

The QA role works to improve customer experience by developing and executing quality assurance processes (review and feedback for our CSOs) that helps CSOs understand and deliver an experience customers expect.

The role calls for one who is passionate in improving customer experience and nurture people to WOW customers.

The jobholder’s responsibilities are:-

Monitoring and Evaluation:

• Conduct quality assessment and transaction monitoring for voice and non-voice interactions handled by Contact Centre team
• Assess quality issues, conduct root cause analysis, recommends insights, develop improvements plans and collaborate with frontline teams to improve quality performance.
• Provide weekly coaching i.e. Face to Face to Individuals and Teams to improve quality performance
• Coordinate and facilitate call calibrations sessions with team leaders and CSOs

Reporting and Feedback:

• Research, understand customer expectations and needs through monitoring and data analysis of customer satisfaction rating responses to provide trend data to management team
• Review existing workflows, SOPs and proactively create and innovate methods to improve service standards and call/email/live chat quality and communicate effectively to frontline teams and management team
• Provide feedback and actionable data to various internal groups like operation managers and team leaders

Process Improvement:

• Analyze CSAT data and provide insights to identify trends and develop actionable plans for service and process improvements
• Collaborate with operations teams to refine workflows and improve customer satisfaction.
• Participate in the development of quality frameworks and scorecards.

Policy and Compliance:

• Ensure compliance to regulatory requirements for both voice and non-voice interactions
• Collaborate with Risk and compliance and other stakeholders to develops standards to ensure the protection of customer data.
• Keep abreast of latest organizational changes in products and processes

Compliment and Complaint Management

• Investigate Complaints and provide recommendations/action plans to prevent future occurrences
• Review and Endorse Compliments to ensure compliance to quality standards
• Actively involved in communication forums conducted by Team Leaders with CSOs

Communications and Collaboration

• Conduct Mystery calls externally and internally to measure/benchmark CC performance and keep up with industry best practices

Undertake any assignments as and when assigned

Job Qualifications:

• Bachelor's Degree/ Diploma
• Insurance Certifications – BCP/PGI/HI/M9 preferred
• 2-5 years relevant experience in working in Contact Center and/or Insurance industry preferred
• Strong in Microsoft Office Suite
• Multi-media (audio, video, web-based systems)
• Familiarity with Contact Centre Management tools, telephony systems and matrix
• Ability to work efficiently in a high demand, team oriented and fast-paced environment
• Excellent listening and analytic Skills
• Self-directed, organized and project a professional image
• Excellent verbal and written communication skill with a strong attention to detail
• Good Customer Service and Motivational Skills
• Strong ability to handle multiple priorities and projects concurrently

Fun Learners’ School Tampines

Company Overview

Fun Learners’ School is an education institution that redefines education. It trains learners with focus on learning skills and brings fun to learning. Such an organisation requires staff of a different mindset. Whether it is in teaching, curriculum, facilitating, operations or marketing, there is a common purpose binding these departments together. That is to be the best in whatever we do. This is so as to underpin the success of the organisation with achievements of every staff and learner.

Education Executive (Math & Science)

(Tampines area, opposite Tampines Hub and near Tampines MRT)

Expertise & Experience You Stand To Gain:

1. Industry-leading strategies in curriculum and pedagogy

2. Online and hybrid class teaching

3. Overseas markets

4. Teacher training

5. Marketing operations, e.g. social media

6. Online education platform development and management

Requirements:

1. Passion in education of children and teenagers

2. Recognised degree

3. Competent in math and science (primary or secondary)

4. Teaching experience will be advantageous

5. Potential for managerial roles

Benefits:

* Medical claim

* Workplace insurance

* Professional training opportunity

* Attractive career progression and options for ownership

* 7-day Annual Leave (1-day addition with each year)

* 14-day Festive Leave (Chinese New Year and Christmas)

* Additional off days depending on performance and workload

* Increment and Bonus

Working Days:

Wed-Fri 11.30am-9pm

Sat 8.30am – 6pm

Sun 8.30am – 6pm

Monday & Tuesday Off

Starting salary:

SGD 3500 to 4500

Job brief:

We are looking for a Training Executive to facilitate our training division. You will be responsible for developing, implementing, and facilitating training programs to enhance the skills and knowledge of advisors within the organisation, as well as assisting in administrative duties of the Training department such as preparation of training schedule, weekly reports, and training materials, wherever necessary.

In this role, you should combine a strong attention to detail with an ability to multi-task and work under pressure. You should also be a team player, with good communication and interpersonal skills.

Responsibilities

Training:

Facilitate training within the Training division, which includes

• Skillset and Product Knowledge training for new advisors, trainees and interns
• Out-of-classroom training
• Prepare presentation slides for training wherever necessary
• Prepare necessary media such as videos for automated training

Conduct skillset assessments to ensure our advisors maintain the required standard of skills and knowledge

• Prepare assessment materials such as case studies and scoresheet
• Coordinate time slots for assessments

Tracking of performance

• Prepare tracking sheet weekly, monthly and quarterly to monitor the progress of advisors
• Provide timely updates to the Training Division Director

Administrative (with the Training Assistant):

• Create and maintain training records (e.g. trainee lists, schedules, attendance sheets)
• Coordinate booking of training rooms and prepare set-up
• Send timely reminders of upcoming training sessions
• Any other ad-hoc duties assigned

Requirements and skills:

• Proficient in Microsoft 365 Office (Word, Excel, PowerPoint, Outlook, OneDrive)
• Working knowledge of Canva, Google Forms, Google Drive
• Excellent organizational and multitasking ability
• Outstanding communication and interpersonal skills
• Strong attention to detail
• Flexible and dedicated team player
• Self-disciplined and takes initiative
• Ability to work independently
• Experience in a similar capacity is advantageous
• On-the-job training will be provided

• Supports the teachers in preparing materials and resources needed for learning experiences in the classroom
• Support teachers in preparing classroom for sessions and clearing up after sessions
• Support teachers in implementation of lesson plan, classroom management and carrying out classroom routines
• Provide support to students to ensure smooth class transitions
• Ensure a safe and stimulating educational environment for the well-being and safety of the children
• Perform miscellaneous job-related duties as assigned
• Provide administrative and logistical support for the development of outings and other outreach activities.

• Candidate must possess at least GCE ‘N’ Level/O’Level/NITEC
• Desire to learn about autism and the patience to teach special needs students
• Passion to help special needs students maximise their talents and potential
• Good verbal and written communication skills in English
• Strong problem-solving and organisational skills
• Working hours: 8am to 5pm, Mondays to Fridays

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We apologise that only shortlisted candidates will be notified.

Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to hire.

· Position: Accounts Officer/Assistant (Accounts Payable)

· Location: Raffles Quay (Walking Distance from MRT)

· Working hours: Monday to Friday (8.45am - 6pm)

· Salary (commensurate with experience): Up to $3,300 + AWS + Variable Bonus + Flexi Benefits

· Duration: Permanent

· Industry: Insurance Broking

Main Responsibilities:

· Check premium collections and outstanding status

· Prepare and collate supporting documents for payment setup

· Match payments in the accounting system

· Maintain digital copy of the payment documents

· Perform reconciliation of statement of account between company and the insurers

· Investigate, sort, liaise and resolve reconciling items

· Ad-hoc duties assigned

Requirements:

· Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only

· Minimum Diploma in Finance or Accounting

· Proficient with MS Office and Accounting Software

· Training and guidance provided

Email to: [email protected]for more information.

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684