Total 3 telemarketing executive job vacancies in Education / Training category in NEA-2 BUKIT MERAH CENTRAL

Position Overview:

We are seeking a proactive and dynamic Learning and Development Executive to join our team at LAN ZHOU WU FU PTE.LTD , a leading traditional Chinese F&B company in Singapore. This position plays a critical role in fostering a positive work environment and enhancing employee growth. The ideal candidate will manage onboarding, orientation, and continuous learning and development programs while contributing to HR operations to ensure a well-supported workforce.

Key Responsibilities:

1. Onboarding and Orientation:

• Oversee the onboarding process for new employees, ensuring a smooth and welcoming integration into the company.
• Conduct orientation sessions to familiarize new hires with company culture, policies, and procedures.
• Prepare onboarding documentation, such as contracts, manuals, and checklists.

2. Learning and Development:

• Identify training needs and design programs to address skill gaps and support career development.
• Organize and facilitate in-house training sessions and workshops.
• Coordinate with external training providers to deliver specialized courses.
• Evaluate the effectiveness of training programs through feedback and performance assessments.

3. HR Operations:

• Maintain and update HR policies in compliance with Singapore employment regulations.
• Assist in recruitment processes, including job posting, candidate screening, and interviewing.
• Handle employee grievances and provide HR support to managers and staff.

4. Employee Engagement and Retention:

• Develop initiatives to enhance employee satisfaction and engagement.
• Monitor and improve retention strategies, aligning them with company values.

5. Administrative Support:

• Manage employee records, HR databases, and training logs.
• Prepare monthly HR reports and training summaries.

Requirements:

• ** Applicable to Singaporeans only due to quota limitations
• Diploma or degree in Human Resources, Business Administration, or a related field.
• 2-5 years of HR experience, with a focus on learning and development and onboarding.
• Strong understanding of Singapore employment laws and regulations.
• Excellent interpersonal, communication, and organizational skills.
• Proficiency in Microsoft Office and HR management software.
• Experience in the F&B or hospitality industry is a plus.
• Ability to work under pressure in a fast-paced, dynamic, and challenging environment.
• Effective communication skills at all levels, with receptiveness to feedback. Knowledge of Mandarin is an advantage.
• Must be able to join within short notice.

Accountabilities:

HE Programme Delivery: Monitor and maintain an efficient and coordinated system to deliver the programmes. Oversee contracts, payments, billing, enrolment system set-up, student's pass validity and report checking. Ensure proper set-up for class selection, course evaluation and online teaching platforms. (as applicable)

Coordination with University Partners/Stakeholders: Maintain good relations with university partners/stakeholders and student leaders. To stay abreast of changes by university partners/stakeholders which may affect resource management. Coordinate and execute activities to facilitate visits.

Lecturer Management: Tabulate the information required for the accurate deployment of qualified lecturers. Ensure lecturers are approved to teach by both SIM and CPE. Propose resolutions to issues faced by lecturers. (as applicable)

Student Management: Oversee student life cycle. Maintain timely, friendly and nurturing communication with stakeholders including prospects, students and alumni. Resolve customer complaints and feedback. Work with academic leads to review academic performance and carry out intervention for weak-performing students.
(as applicable)

Class Scheduling and Assessment Management: Carry out delivery operations in accordance with course requirements, CPE regulations and internal quality requirements. (as applicable).

Process Innovation: Coordinate data to enable digitisation and automation of systems. Collate team feedback, identify pain points and suggest workable ideas. Participate in testing and UAT of new systems before final execution.

Marketing and Recruitment: Maintain an updated pool of students and graduates to profile. Roster and support all marketing and recruitment efforts, conduct briefings and work with key stakeholders to ensure smooth on-boarding of new students.

Programme Review: Generate data and statistics for planning and review of activities. Follow through changes (system setup, etc) for programme reviews (internal and external).

Project Management: Oversee continuous improvement project to ensure project effectiveness and team engagement.

Academic Education and Work Experience:

• Bachelor’s Degree or Diploma / “A” Level holder with 3 - 5 years of working experience

Skills:

• Proficient in MS office applications
• Data analytical

Personal Attributes:

• Excellent communication, inter-personal and presentation skills
• Team player with mature personality and positive attitude
• Resourceful, self-driven and independent
• Meticulous, able to multi-task, work under pressure and commitment to meeting deadlines
• Strong command of written and spoken English

We regret that only shortlisted candidates will be notified.

About Us:

At Grow Education, we believe in empowering migrant workers and bridging the generational gap through the power of language and technology. We run two unique programs - Grow Studio and Deer Dialect - with a mission to make learning English accessible for migrant workers and to promote dialect learning amongst the youth through our interactive mobile app, respectively. We are committed to creating a social impact through our initiatives, and we are looking for a dedicated individual who shares our vision and passion.

Role and Responsibilities:

As a Education Development Specialist, you will play an integral role in developing and promoting our programs. Your role will encompass:

1. Business and Program Development: Shape and refine the strategic direction of Grow Education's initiatives. Identify opportunities for program enhancement and expansion.

2. Partnership Building & Social Outreach: Forge strong relationships with potential partners including migrant worker organizations, dormitories, elderly centers, and other relevant groups. Generate awareness and foster a sense of community through these partnerships.

3. Marketing and Promotion: Design and implement strategies to promote our programs, reaching out to potential beneficiaries and supporters.

4. Manage and monitor the financial aspects of our programs. Conduct basic monthly financial checks to ensure proper management of resources.

5. Grant Applications & Government Liason: Facilitate and manage relationships with government organizations. Research, apply, and follow-up on grants and other funding opportunities.

Who You Are:

- A polytechnic or University graduate passionate about education and social impact.

- An excellent communicator with the ability to forge strong relationships.

- Organized and detail-oriented, with an ability to manage multiple responsibilities.

- Proficient in basic accounting principles.

- Experienced in liaising with government organizations and handling grant applications (preferred).

If you are a motivated, passionate individual with a commitment to making a difference, we invite you to join our team and help us shape the future of education. Apply today and be part of this impactful journey!