Total 5 tourism executive job vacancies in Education / Training category in D20 Bishan, Ang Mo Kio

Responsibilities:

• Reporting to Global Training Manager this role is expected to execute central training programs and develop regional/local training programs for team members across departments for DEI.
• Collaborate with frontline team members across various regions to conduct comprehensive technical and soft skills training sessions.
• Facilitate communication and coordination with key stakeholders to perform skills and training needs analyses, prioritizing the development of employees at all levels.
• Gain insight into the distinctive nuances of the imaging services business to effectively implement the learning agenda.
• Strategize and implement the rollout of company-wide and obligatory training initiatives, defining timelines and target audiences across multiple locations within designated responsibilities.
• Tailor training programs to address the specific needs of diverse audiences on an ongoing basis.
• Coordinate training logistics in collaboration with Operations.
• Provide guidance to the business in identifying training requirements identified through performance appraisals.

Education & Qualification:

Bachelor's degree or higher in Human Resources, Training or Learning and Development.

Preferably 2-3 years of relevant training experience focusing on frontline teams in retail, hospitality, travel, and tourism sectors.

Software:

Proficient in Microsoft Office Suite, including Word, Excel, and Forms. Skilled in content design tools such as Adobe, Canva, and Movie Maker.

Roles & Responsiblities

• To create , plan and run training programs for business & organizations
• Develop & implement training programs
• Assist in the practical aspect of On-the-job training (OJT) and assessments in the stores.
• Monitor and track the progress and completion of all training program.
• Maintain class records and other documentation. Ensure that the department records are following the requirement of our internal policies and procedures and the law.
• To provide the necessary training, support and follow up for all initiatives to drive new business concepts,new production launch, equipment, basic programs, and systems and to ensure successful implementation (follow-up on standards and procedures,results, and the recommendations).
• To ensure that all staffs adhere to SFA guidelines, to promptly correct and re-train team members in the outlet.
• Conducts monthly audit and action plan follow up for all outlets in accordance with the audit checklist.
• To create, track and monitor training grant claims.
• Conduct public-run or in-house training of specified Quality/ Environmental/ Food Safety/ Safety/and/or any other Management Systems
• To perform audit in any capacity in conformance with the requirements of the specified Quality/ Environmental / Food Safety /Safety and/ or any other Management Systems

Requirements

• Proven F&B management experience with a track record of success.
• Strong understanding of F & B operations, food safety and management.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyse training & auditing needs.

1. Develop Training Curriculum: Collaborate with subject matter experts and senior management to develop comprehensive training curriculum for TCM practitioners and spa therapists.
2. Customize Training Materials: Create and customize training materials, manuals, and resources to support TCM and spa training programs, ensuring alignment with organizational standards and practices.
3. Conduct Training Sessions: Lead training sessions, workshops, and demonstrations on TCM techniques, spa treatments, product knowledge, and customer service skills.
4. Provide Technical Guidance: Offer technical guidance and expertise to TCM practitioners and spa therapists, assisting them in mastering TCM modalities, massage techniques, and spa protocols.
5. Ensure Quality Standards: Monitor and evaluate the quality of TCM and spa services provided by staff members, providing feedback and coaching to ensure adherence to quality standards and customer satisfaction.
6. Stay Informed: Stay abreast of industry trends, advancements in TCM, and innovative spa treatments to continuously enhance training programs and offerings.
7. Collaborate with Suppliers: Liaise with suppliers and vendors to source quality TCM products, spa equipment, and training materials, ensuring alignment with organizational needs and objectives.
8. Compliance and Safety: Ensure that training programs and spa services comply with relevant regulations, safety standards, and best practices in TCM and spa industry.
9. Track Training Effectiveness: Implement evaluation mechanisms to assess the effectiveness of training programs, gather feedback from participants, and make recommendations for program improvement.
10. Documentation and Reporting: Maintain accurate records of training activities, attendance, performance assessments, and certifications, generating reports as needed for management review.

制定培训课程：与专业领域专家和高级管理人员合作，为中医从业者和水疗师制定全面的培训课程。

定制培训材料：创建和定制培训材料、手册和资源，以支持中医和水疗培训项目，确保与组织标准和实践保持一致。

进行培训会议：主持关于中医技术、水疗治疗、产品知识和客户服务技能的培训会议、研讨会和示范。

提供技术指导：为中医从业者和水疗师提供技术指导和专业知识，协助他们掌握中医模式、按摩技术和水疗规程。

确保质量标准：监督和评估员工提供的中医和水疗服务的质量，提供反馈和指导，确保遵守质量标准和客户满意度。

保持信息更新：了解行业趋势、中医进展和创新的水疗治疗方法，不断完善培训项目和服务。

与供应商合作：与供应商和供应商联系，采购优质的中药产品、水疗设备和培训材料，确保与组织需求和目标一致。

遵守合规与安全：确保培训项目和水疗服务符合相关法规、安全标准和中医及水疗行业的最佳实践。

跟踪培训效果：实施评估机制，评估培训项目的有效性，收集参与者的反馈，并提出改进建议。

文件和报告：维护培训活动、出席情况、绩效评估和认证的准确记录，根据管理层的需要生成报告。

1. Develop Training Curriculum: Collaborate with subject matter experts and senior management to develop comprehensive training curriculum for TCM practitioners and spa therapists.
2. Customize Training Materials: Create and customize training materials, manuals, and resources to support TCM and spa training programs, ensuring alignment with organizational standards and practices.
3. Conduct Training Sessions: Lead training sessions, workshops, and demonstrations on TCM techniques, spa treatments, product knowledge, and customer service skills.
4. Provide Technical Guidance: Offer technical guidance and expertise to TCM practitioners and spa therapists, assisting them in mastering TCM modalities, massage techniques, and spa protocols.
5. Ensure Quality Standards: Monitor and evaluate the quality of TCM and spa services provided by staff members, providing feedback and coaching to ensure adherence to quality standards and customer satisfaction.
6. Stay Informed: Stay abreast of industry trends, advancements in TCM, and innovative spa treatments to continuously enhance training programs and offerings.
7. Collaborate with Suppliers: Liaise with suppliers and vendors to source quality TCM products, spa equipment, and training materials, ensuring alignment with organizational needs and objectives.
8. Compliance and Safety: Ensure that training programs and spa services comply with relevant regulations, safety standards, and best practices in TCM and spa industry.
9. Track Training Effectiveness: Implement evaluation mechanisms to assess the effectiveness of training programs, gather feedback from participants, and make recommendations for program improvement.
10. Documentation and Reporting: Maintain accurate records of training activities, attendance, performance assessments, and certifications, generating reports as needed for management review.

制定培训课程：与专业领域专家和高级管理人员合作，为中医从业者和水疗师制定全面的培训课程。

定制培训材料：创建和定制培训材料、手册和资源，以支持中医和水疗培训项目，确保与组织标准和实践保持一致。

进行培训会议：主持关于中医技术、水疗治疗、产品知识和客户服务技能的培训会议、研讨会和示范。

提供技术指导：为中医从业者和水疗师提供技术指导和专业知识，协助他们掌握中医模式、按摩技术和水疗规程。

确保质量标准：监督和评估员工提供的中医和水疗服务的质量，提供反馈和指导，确保遵守质量标准和客户满意度。

保持信息更新：了解行业趋势、中医进展和创新的水疗治疗方法，不断完善培训项目和服务。

与供应商合作：与供应商和供应商联系，采购优质的中药产品、水疗设备和培训材料，确保与组织需求和目标一致。

遵守合规与安全：确保培训项目和水疗服务符合相关法规、安全标准和中医及水疗行业的最佳实践。

跟踪培训效果：实施评估机制，评估培训项目的有效性，收集参与者的反馈，并提出改进建议。

文件和报告：维护培训活动、出席情况、绩效评估和认证的准确记录，根据管理层的需要生成报告。

What you'll do:

You will be joining the Community Programme department, which falls under our core pillar of Prevention.

In this department, you will play an important role in educating the community on the risk factors contributing to cardiovascular disease and how they can prevent the onset of these risk factors later in life.

Responsibilities:

• Development, management and execution of community outreach and engagement events
• Oversee and ensure smooth operations at the event sites
• Foster and maintain good relationship with sponsors, partners and collaborators
• Assist in relevant ad-hoc duties and responsibilities at the Foundation

What you'll need:

• Degree or Diploma Holder in business related subjects preferred
• At least 1-2 years of relevant working experience
• Experience in event planning or community outreach programmes will be advantageous
• Outgoing personality
• Good organisational skills, detail oriented
• Good written and verbal communication skills
• Good time management, planning and interpersonal skills