Total 5 job vacancies by Apple Services Pte. Ltd.

Summary

People at Apple don't just build products — they craft the kind of experiences that have revolutionized entire industries. The diverse collection of our people and their ideas inspire innovation in everything we do. Imagine what you could do here! The Apple Services Engineering (ASE) team builds and provides systems and infrastructure that fuel Apple's Services. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, Apple Books, and more. And they do it on a massive scale. They consistently exceed Apple’s high standards with high-performance solutions, delivering a diverse array of products in over 35 languages to more than 150 countries. The ASE Production Support Engineering team is looking for an Escalation Engineer for troubleshooting, tracking, and resolving technical issues. This Engineer will play a vital role in technical troubleshooting for Apple’s customers, internal business partners, and strategic partners for all of Apple’s Media Services.

Description

As a vital member of an exceptional global team, you will play a key role in Tier 4 support, addressing technical issues for customers, internal business partners, and strategic partners. Your responsibilities will include efficiently triaging issues, evaluating their impact, delving into server logs, replicating problems, capturing device logs, and methodically determining root causes. Collaboration with diverse engineering teams to prioritize and resolve issues will be a central aspect of your role. Acting as the problem manager for top issues, you'll communicate updates and estimated time of resolution to a broad audience, including senior leadership. In addition to driving issue resolutions, you will contribute to the enhancement of operational efficiency. This involves developing exceptional tools, documentation, and refining processes to elevate the quality and speed of issue handling. Furthermore, your commitment extends to participating in On-Call duties and assisting during spikes in issues or when faced with time-critical situations.

Minimum Qualifications

• Proven track record in solving problems within complex distributed applications
• Proficiency in scripting, such as Python, and server-side programming languages, such as Java.
• High logical and critical thinking skills
• Demonstrated expertise in analyzing client and server-side logs
• Strong knowledge of SQL, relational database systems, and/or distributed SQL query engines (such as Oracle and Trino)

Preferred Qualifications

• Experience with log analysis tools, such as Splunk, is a huge plus
• Experience in Charles Proxy or Wireshark and Sysdiagnose is a plus.

Summary

The Apple Services Engineering (ASE) team is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, Fitness+ and Apple Books. And they do it on a massive scale, meeting Apple's high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. These engineers build secure, end-to-end solutions. They develop the custom software used to process all the creative work, the tools that providers use to deliver that media, all the server-side systems, and the APIs for many Apple services. Thanks to Apple's unique integration of hardware, software, and services, engineers here partner to get behind a single unified vision. That vision always includes a deep dedication to strengthening Apple's privacy policy, one of Apple's core values. Although services are a bigger part of Apple's business than ever before, these teams remain small, nimble, and cross-functional, offering greater exposure to the array of opportunities here.

Description

As an SRE at Apple, you will work on world-renowned internet services that serve hundreds of millions of users worldwide. You’ll collaborate closely with development teams and other stakeholders in the entire lifecycle of services from inception through deployment and continuous refinement. Your responsibilities will include monitoring performance and availability, capacity and disaster recovery planning, defining Service Level Objectives (SLO) and ensuring the reliability and resiliency of systems. Join us if you thrive on solving large-scale problems through your expertise and collaborative team work.

• Support and lead cross functional projects across multiple services - Design, analyze and troubleshoot complex mission-critical distributed systems on a global scale.
• Provide OnCall support to 1st level production support teams.
• Participate in incident management and blameless postmortems.
• Detect and resolve performance bottlenecks, enhance service efficiency.
• Write clear technical documentation, production run books.

Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, Women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Minimum Qualifications

• BS degree in computer science or equivalent field with 5+ years or MS degree with 3+ years experience, or equivalent.
• At least 5 years in a Site Reliability Engineering, DevOps or infrastructure focused role
• Excellent written and verbal communication skills
• Experience in supporting internet-facing production services and distributed systems
• Experience in collaborating effectively across organizations, building strong relationships
• Proficient coding experience with Python or similar scripting languages
• Experience with containers and container orchestration platforms such as Docker and Kubernetes
• Experience with monitoring tools such as Splunk, Grafana, and Prometheus
• Demonstrated ability to deliver results on time with high quality
• Experience in managing and scaling distributed systems in a public, private, or hybrid cloud environment
• Experience in debugging Java code and optimizing JVM performance is plus.
• Understanding of the Linux Operating System, standard networking protocols, and components

Preferred Qualifications

• Passion for crafting and building reliable systems
• Strong sense of ownership and integrity proven through clear communication and collaboration
• Automation advocate - you truly believe in removing operation load with software
• Excellent troubleshooting and problem solving skills

Summary

The Apple Services Engineering (ASE) team is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, Fitness+ and Apple Books. And they do it on a massive scale, meeting Apple's high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. These engineers build secure, end-to-end solutions. They develop the custom software used to process all the creative work, the tools that providers use to deliver that media, all the server-side systems, and the APIs for many Apple services. Thanks to Apple's unique integration of hardware, software, and services, engineers here partner to get behind a single unified vision. That vision always includes a deep dedication to strengthening Apple's privacy policy, one of Apple's core values. Although services are a bigger part of Apple's business than ever before, these teams remain small, nimble, and cross-functional, offering greater exposure to the array of opportunities here.

Description

As an SRE at Apple, you will work on world-renowned internet services that serve hundreds of millions of users worldwide. You’ll collaborate closely with development teams and other stakeholders in the entire lifecycle of services from inception through deployment and continuous refinement. Your responsibilities will include monitoring performance and availability, capacity and disaster recovery planning, defining Service Level Objectives (SLO) and ensuring the reliability and resiliency of systems. Join us if you thrive on solving large-scale problems through your expertise and collaborative team work. - Support and lead cross functional projects across multiple services - Design, analyze and troubleshoot complex mission-critical distributed systems on a global scale. - Provide OnCall support to 1st level production support teams. - Participate in incident management and blameless postmortems. - Detect and resolve performance bottlenecks, enhance service efficiency. - Write clear technical documentation, production run books. Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, Women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

Minimum Qualifications

• BS degree in computer science or equivalent field with 5+ years or MS degree with 3+ years experience, or equivalent.
• At least 5 years in a Site Reliability Engineering, DevOps or infrastructure focused role
• Excellent written and verbal communication skills
• Experience in supporting internet-facing production services and distributed systems
• Experience in collaborating effectively across organizations, building strong relationships
• Proficient coding experience with Python or similar scripting languages
• Experience with containers and container orchestration platforms such as Docker and Kubernetes
• Experience with monitoring tools such as Splunk, Grafana, and Prometheus
• Demonstrated ability to deliver results on time with high quality
• Experience in managing and scaling distributed systems in a public, private, or hybrid cloud environment
• Experience in debugging Java code and optimizing JVM performance is plus.
• Understanding of the Linux Operating System, standard networking protocols, and components

Preferred Qualifications

• Passion for crafting and building reliable systems
• Strong sense of ownership and integrity proven through clear communication and collaboration
• Automation advocate - you truly believe in removing operation load with software
• Excellent troubleshooting and problem solving skills

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products very quickly. Bring passion and dedication to your job and there's no telling what we can accomplish together. Do you love crafting elegant solutions to highly complex challenges? Are you passionate about building distributed, scalable solutions? Our team develops end to end cloud platforms and services with RESTful apis and services that are used by numerous customers. The individual needs to be adept in software development, system architecture and cloud technologies. Understanding the security challenges of the platform will be important for being successful in this role.

Description

You will partner with developers, system and site reliability engineers and customers to understand their challenges, work through their issues and provide solutions that can be embraced widely. The ideal candidate is someone with a consistent track record, deep technical knowledge and skills in delivering large scale, distributed complex software solutions deployed on multiple cloud platforms. This is a highly technical, hands-on role that requires a wide and deep experience in leading infrastructure and applications. The successful candidate will design and implement complete products, demonstrating expertise in entire software development lifecycle. You will serve as a technical lead with strong architectural design and software engineering skills, experience with infrastructure as code technologies, operations, security concepts. Building and maintaining relationships with diverse sets of customers that use the platform will be critical to ensure the business units are successful. We are a team of highly skilled and hardworking engineers working on this groundbreaking and constantly evolving space. Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Minimum Qualifications

• Bachelor's Degree with 8+ years of experience
• Significant expertise in programming using languages such as Java, GO or Python.
• Experience with architectural and detailed design, incorporating aspects of security, high availability, and resiliency in the design
• Strong software engineering background, with deep experience with multiple design patterns and building RESTful APIs
• Experience with CI/CD tools and techniques, containers, Kubernetes
• Experience operating and developing infrastructure and services in cloud platforms
• Experience with AuthN and AuthZ technologies and protocols, including IAM and SSO
• Experience with application and service monitoring
• Working knowledge of network protocols and Linux/Unix system internals and transport protocols (TCP, TLS, HTTP, UDP)

Preferred Qualifications

• Strong leadership skills, with experience mentoring and inspiring others
• Experience leading and driving projects with minimal direction.
• Expert in writing detailed solution specifications, diagrams, standards documentation, operating procedures, test plans/test reports, etc.
• Excellent communications skills and ability to establish and maintain collaborations with partners, capable of working with multi-functional technical and business teams and varying levels of management, in a professional manner.

Summary

Apple's Strategic Data Solutions (SDS) team is looking for a talented manager who is passionate about leading a team of data scientists that craft, implement, and operate analytical solutions with direct and measurable impact to Apple and its customers. You will build and lead a team of SDS machine learning engineers, who employ machine learning, statistical analysis techniques, and system design to build end-to-end solutions for Apple's fulfilment and financial programs. You will engage with a large and talented cross-functional team as we work to build out our solutions, projects and programs. Apple's dedication to customer privacy, the adversarial nature of fraud and risk, and the enormous scale of the business present exciting challenges to traditional machine learning and data science techniques. On this team, you will push the limits of integrating existing data science methods with engineering and business process to deliver tangible business value! This position is based in Singapore.

Description

- Lead and mentor a team of software engineers, machine learning engineers and technical fraud analysts - Design and maintain real-time automated decisioning systems and operations for fulfilment and financial products. - Collaborate with data engineers and platform architects to implement robust production real-time and batch decisioning solutions - Engage with business partners and understand their unique requirements and design them technical solutions - Review the teams production code and logic for highly integrated system - Distill and clearly communicate complex technical topics for both business and engineering partners - Analyze data and tell meaningful stories to assist business partners. - Collaborate with and support the team to innovate, encouraging experimentation and growth

Minimum Qualifications

• Graduate degree in a quantitative field or equivalent professional experience
• Experience leading a team of machine learning engineers, software engineers and technical fraud analysts
• Practical experience training, deploying, and maintaining decisioning algorithms
• Familiarity with distributed databases, data warehousing, and SQL

Preferred Qualifications

• Ability to implement custom real-time or batch machine learning applications with their appropriate data pipelines
• Ability to comprehend and debug complex system integrations spanning toolchains and teams
• Ability to extract meaningful business insights from data and identify the stories behind the patterns
• Ability to think at a systems level to anticipate technical, business, and customer impact
• Clear communication and presentation skills
• Unwavering ability to maintain poise and a positive attitude in a challenging and dynamic environment
• Strong organizational skills with an ability to oversee and drive multiple activities at once
• Excellent problem solving skills, business acumen, and solution design mentality
• Experience writing, reviewing, and deploying production software
• Experience in the following a plus: operations, fulfilment, supply chain, payments, financial risk, credit and fraud