Total 88 test engineer job vacancies in Engineering category in Singapore

Responsibilities

• Troubleshoot and provide solutions for MES & ERP problems in recipe execution and recipe authoring.
• Liaise with QA to provide approved change control documentation for all MES system changes.
• Design, create, write and execute to a high-quality standard, test and validation protocols, risk assessments, and system documentation.
• Design, create, write and/or make all required changes to MES & ERP Recipes, worksheets, equipment and material spec's including phase transition logic to a high-quality standard.
• Design, create, write and/or make all required changes to ensure cleaning, equipment and product procedures are aligned to MES processes and vice versa.
• Design, create, write and provide training for all other site personnel on their related MES roles and arrange system access.
• Participate in MES knowledge exchanges, MES Governance meetings and manage issues, work-around and fixes identified.
• Work closely with IT regarding upgrades, patching, hardware support, security and system access and provide technical expertise in implementing upgrades and patching.
• Liaise with Global MES on required system improvements.
• Provide support to other MES system users as required to ensure business continuity.
• Participate in MES projects from initiation to ensure MES system or hardware requirements are taken into consideration.
• Ensure maintenance/replacement of MES hardware, printers, scales, scanners and bar-code labelers. Review for upgrades periodically.
• Keep other MES Team Members up to date on MES changes Documentation of all activities in line with cGMP requirements.
• Cross training within the team and training of new team members.
• Participation in continuous improvement programs to implement improvements in the quality, safety, environmental and production systems.
• Adheres to and supports all health and safety standards, procedures and policies.

Requirements

• Werum PAS-X/Aspen/Syncade, Siemens MES (Camstar / Opcenter / Simatic IT) product hands-on experience for full application configurations including interface with SAP and automation systems
• In-depth of knowledge of Pharmaceutical business process (Chemicals (W&D, Solid bulk Mfg., packaging and other unit operations), Bio Pharma processes)
• Creation of business process flow diagram
• Master Batch Record creation in Werum PAS-X
• Knowledge on Industry Standards S88 and ISA S95
• Experience working on projects in the pharmaceutical and/or biotechnology industries knowledge of GAMP lifecycle and quality management processes employed in the pharmaceutical sector Excellent communication skills and collaborative with team members and external groups

Responsibilities

• Troubleshoot and provide solutions for MES & ERP problems in recipe execution and recipe authoring.
• Liaise with QA to provide approved change control documentation for all MES system changes.
• Design, create, write and execute to a high-quality standard, test and validation protocols, risk assessments, and system documentation.
• Design, create, write and/or make all required changes to MES & ERP Recipes, worksheets, equipment and material spec's including phase transition logic to a high-quality standard.
• Design, create, write and/or make all required changes to ensure cleaning, equipment and product procedures are aligned to MES processes and vice versa.
• Design, create, write and provide training for all other site personnel on their related MES roles and arrange system access.
• Participate in MES knowledge exchanges, MES Governance meetings and manage issues, work-around and fixes identified.
• Work closely with IT regarding upgrades, patching, hardware support, security and system access and provide technical expertise in implementing upgrades and patching.
• Liaise with Global MES on required system improvements.
• Provide support to other MES system users as required to ensure business continuity.
• Participate in MES projects from initiation to ensure MES system or hardware requirements are taken into consideration.
• Ensure maintenance/replacement of MES hardware, printers, scales, scanners and bar-code labelers. Review for upgrades periodically.
• Keep other MES Team Members up to date on MES changes Documentation of all activities in line with cGMP requirements.
• Cross training within the team and training of new team members.
• Participation in continuous improvement programs to implement improvements in the quality, safety, environmental and production systems.
• Adheres to and supports all health and safety standards, procedures and policies.

Requirements

• Werum PAS-X/Aspen/Syncade, Siemens MES (Camstar / Opcenter / Simatic IT) product hands-on experience for full application configurations including interface with SAP and automation systems
• In-depth of knowledge of Pharmaceutical business process (Chemicals (W&D, Solid bulk Mfg., packaging and other unit operations), Bio Pharma processes)
• Creation of business process flow diagram
• Master Batch Record creation in Werum PAS-X
• Knowledge on Industry Standards S88 and ISA S95
• Experience working on projects in the pharmaceutical and/or biotechnology industries knowledge of GAMP lifecycle and quality management processes employed in the pharmaceutical sector Excellent communication skills and collaborative with team members and external groups

Responsibilities

• Troubleshoot and provide solutions for MES & ERP problems in recipe execution and recipe authoring.
• Liaise with QA to provide approved change control documentation for all MES system changes.
• Design, create, write and execute to a high-quality standard, test and validation protocols, risk assessments, and system documentation.
• Design, create, write and/or make all required changes to MES & ERP Recipes, worksheets, equipment and material spec's including phase transition logic to a high-quality standard.
• Design, create, write and/or make all required changes to ensure cleaning, equipment and product procedures are aligned to MES processes and vice versa.
• Design, create, write and provide training for all other site personnel on their related MES roles and arrange system access.
• Participate in MES knowledge exchanges, MES Governance meetings and manage issues, work-around and fixes identified.
• Work closely with IT regarding upgrades, patching, hardware support, security and system access and provide technical expertise in implementing upgrades and patching.
• Liaise with Global MES on required system improvements.
• Provide support to other MES system users as required to ensure business continuity.
• Participate in MES projects from initiation to ensure MES system or hardware requirements are taken into consideration.
• Ensure maintenance/replacement of MES hardware, printers, scales, scanners and bar-code labelers. Review for upgrades periodically.
• Keep other MES Team Members up to date on MES changes Documentation of all activities in line with cGMP requirements.
• Cross training within the team and training of new team members.
• Participation in continuous improvement programs to implement improvements in the quality, safety, environmental and production systems.
• Adheres to and supports all health and safety standards, procedures and policies.

Requirements

• Werum PAS-X/Aspen/Syncade, Siemens MES (Camstar / Opcenter / Simatic IT) product hands-on experience for full application configurations including interface with SAP and automation systems
• In-depth of knowledge of Pharmaceutical business process (Chemicals (W&D, Solid bulk Mfg., packaging and other unit operations), Bio Pharma processes)
• Creation of business process flow diagram
• Master Batch Record creation in Werum PAS-X
• Knowledge on Industry Standards S88 and ISA S95
• Experience working on projects in the pharmaceutical and/or biotechnology industries knowledge of GAMP lifecycle and quality management processes employed in the pharmaceutical sector Excellent communication skills and collaborative with team members and external groups

• 3-5 years of experience in operational/administration and deployment/migration projects in Cloud Environment.
• This is a client facing / delivery role, working on cloud operations in the delivery team.
• Execute daily cloud operations as well as cloud implementations in technical customer engagements including basic operations and administration, specific implementation projects and/or pilots in Cloud.
• Apply technical knowledge, hands-on and customer insights to operate and administrate a cloud infrastructure
• codify or implement/deploy configurations with the principles of automation by default in new projects with proper documentations
• codify or maintain cloud systems in an automated fashion using tools like Ansible, Terraform etc with proper documentation
• Collaborate with Cloud Solution Architects in providing technical expertise in cloud operations and administrations
• Participate in Cloud Migrations for VMs using tools like Azure Site Recovery, Azure Migrate with more than 30 VMs migration or Databases would be preferred
• Collaborate with team members to engage clients in operational meetings, discussions, process betterment and contribute to optimisations for the client’s environment

Responsibilities

• Troubleshoot and provide solutions for MES & ERP problems in recipe execution and recipe authoring.
• Liaise with QA to provide approved change control documentation for all MES system changes.
• Design, create, write and execute to a high-quality standard, test and validation protocols, risk assessments, and system documentation.
• Design, create, write and/or make all required changes to MES & ERP Recipes, worksheets, equipment and material spec's including phase transition logic to a high-quality standard.
• Design, create, write and/or make all required changes to ensure cleaning, equipment and product procedures are aligned to MES processes and vice versa.
• Design, create, write and provide training for all other site personnel on their related MES roles and arrange system access.
• Participate in MES knowledge exchanges, MES Governance meetings and manage issues, work-around and fixes identified.
• Work closely with IT regarding upgrades, patching, hardware support, security and system access and provide technical expertise in implementing upgrades and patching.
• Liaise with Global MES on required system improvements.
• Provide support to other MES system users as required to ensure business continuity.
• Participate in MES projects from initiation to ensure MES system or hardware requirements are taken into consideration.
• Ensure maintenance/replacement of MES hardware, printers, scales, scanners and bar-code labelers. Review for upgrades periodically.
• Keep other MES Team Members up to date on MES changes Documentation of all activities in line with cGMP requirements.
• Cross training within the team and training of new team members.
• Participation in continuous improvement programs to implement improvements in the quality, safety, environmental and production systems.
• Adheres to and supports all health and safety standards, procedures and policies.

Requirements

• Werum PAS-X/Aspen/Syncade, Siemens MES (Camstar / Opcenter / Simatic IT) product hands-on experience for full application configurations including interface with SAP and automation systems
• In-depth of knowledge of Pharmaceutical business process (Chemicals (W&D, Solid bulk Mfg., packaging and other unit operations), Bio Pharma processes)
• Creation of business process flow diagram
• Master Batch Record creation in Werum PAS-X
• Knowledge on Industry Standards S88 and ISA S95
• Experience working on projects in the pharmaceutical and/or biotechnology industries knowledge of GAMP lifecycle and quality management processes employed in the pharmaceutical sector Excellent communication skills and collaborative with team members and external groups

• Hands on experience in design, implementation of Splunk architecture.
• Experience on Linux and Windows administration
• Able to do data onboarding, fields extraction according to Splunk best practices.
• Able to provide Splunk guide and Splunk operation document
• Able to setup forwarders and onboard new data sources into the environment.
• Able to troubleshoot and identify Splunk issue relating to performance and searches.
• Able to fine tune Splunk use cases (rule) and optimize searches performance.
• Able to create new dashboard to enhance the visualization of the data and create Splunk use cases for alerts/reports.
• Knowledge on index segregation and user restriction setup
• Knowledge on using Splunk Enterprise Security
• Able to do Common Informational Model for Enterprise Security.
• Good in communication and able to understand the requirements.

Provide operation and administration support on system infrastructure according to the agreed service levels.
• System administration;
• Backup and recovery administration;
• Server security administration;
• Performance and fault management;
• Report requirements; and
• Server management support.

Type of system infrastructure includes:
• Physical Servers;
• Virtual Machines (VMware, Hyper-V);
• Windows Active Directory (AD, DNS, DHCP, Group Policy) <- This is a must.
• Storage (SAN);
• Backup (Veritas, Backup-exec, backup appliance).

Type of Operating System includes:
• Windows Server 2016/2019/2022
• Experience with RedHat Linux is a bonus

Requirements
• Minimum 3 years’ experience in Microsoft Server administration
• Microsoft Certified Solutions Associate (MCSA)

ob Description & Requirements

As an EO Associate Engineer, you will be responsible for Electro-optics system site support, perform troubleshooting, fault diagnosis and failure analysis to determine the cause of failure for the system. Diagnose and repair EO system issues in lab by using logical, step-by-step approaches to ensure minimal downtime for the customers.

Key Responsibilities
• Support the team on Electro-optics and surveillance systems for preventive and corrective maintenance at sites and vessels
• Update all fault reporting documentation for monthly project meeting
• Liaise with customer for maintenance activities
• Perform in house repair of Electro-Optics equipment
• Perform rotational 24x7 standby services for fault recovery works at various locations
• Able to work offshore and work at height
• Support system setup, testing and installation
• Perform other duties as assigned by superior

Knowledge, Skills and Abilities
• Min ITE certificate / Diploma in electrical / electronic / computer engineering
• Possess Singapore Class 3 driving license
• Experienced in Electro-optics System will be an added advantage

• Lead & Support in the development of cloud infrastructure solutions.
• Management of Cloud infrastructure set up & implementation projects.
• Specialize in the best practice design, operations, and support of private/public/hybrid cloud infrastructure including Network, Storage, Compute and Security.
• Provide detailed designs on the IT projects assigned ensuring right architecture and functionality.
• Support new technology implementation.
• Handle project implementation from start to end.
• Aid with technical issues.
• Involve in Proof of Concepts.

1. At least 2 years IT Service Desk experience or,

2. At least 1 year in IT Remote Support experience or,

3. At least 1 year IT Onsite/Desktop Support Experience

• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Provide First Call Resolution (FCR) technical support
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket

Experience in the WOG environment.

• Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices – Windows and Apple Platforms

• Escalate and work with second or third level support/third party vendor on resolution of problem when necessary

• Maintain hardware inventory at assigned locations

• Provision new users with hardware, software and account setup

• Provide with both remote and onsite support for multiple locations, if required

• Troubleshoot and resolve a variety of technical problems

• Assist with network connectivity issues

• Provide great communication and customer service to company employees in person and through phone calls and emails

• Work on assigned tasks and projects including hardware and software rollouts

• Work with hardware / software vendors, whenever required

• Provide training when needed help facilitate users requests and in the implementation of company project

• Provide VPN support including end-user setup and problem

• Work closely with other support teams (client support team, application support team, server support team)

• Develop and document IT operational processes whenever required

• Manage Active Directory - User/ID creation, delete, reset, update, distribution, list/security and accesses

• Assist on AV setup in meeting rooms for conference calls and meetings

• Provide regular checks and maintenance on system health of the meeting rooms

• Provide back-end support for live event broadcast

• Support ad-hoc IT project deployments

• Attend meetings to update current projects

• Attend trainings provided by the company

• Perform procurement/RMA duties as and when required and liaise with vendors, keep track of orders and update users or IT team on delivery status

• IT Asset Management

Job Description & Requirements

Provide 1st Level IT Support, via Phone and Remote-Control tool, to manage users’ incidents and queries in a professional and timely manner. Able to work independently with minimum supervision during weekend or night shift.

Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

Job Description ▪ Work closely with the project related teams to ensure timely delivery of the contracted services.

▪ To assist in coordination and logistics management of:

o Staff security clearance matters

o Client device delivery

o Client device staging and image distribution

o Client device deployment & OS upgrade scheduling

o Client device acceptance

o Submission of Declaration Form & billing (if any)

o Support Project Manager on administrative matters (eg. Purchase etc.)

▪ Track and compile project report regularly.

▪ Update assets records of client devices handled by project team.

▪ Work with project team in ensuring that the client devices’ inventory records are updated & accurate

▪ Work with project team to handover the client devices for O&S

▪ Monitor, track & review the Project migration output and key project progress milestone.

▪ Submit the progress reports to Project Manager

Job Description & Requirements

Responsiblities :

1. At least 2 years IT Service Desk experience or,

2. At least 1 year in IT Remote Support experience or,

3. At least 1 year IT Onsite/Desktop Support Experience

• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Job Description & Requirements

• Perform end user IT Support
• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

• Design, build, and maintain CI/CD pipelines using various CI/CD platforms to streamline cloud deployments.

• Integrate automation solutions across applications to enhance operational efficiency.

• Ensure best practices and security are prioritized when developing CI/CD pipelines.

• Continuously improve operational workflows through task automation.

• Collaborate with subject matter experts to ensure automation solutions meet business requirements.

• Act as an innovative, hands-on DevOps engineer, focusing on both the technological and strategic aspects of the platform.

• Proven experience with Kubernetes and containerization technologies.

• Strong understanding about DevOps and DevSecOps terminology.

• Proficiency in automation tools such as Jenkins, GitLab Runner, AWS Lambda, AWS CodePipeline, and AWS CodeBuild.

• Hands-on experience with Infrastructure as Code (IaC) tools like Terraform and CloudFormation.

• Management configuration tool like Ansible, Puppet.

• Familiarity with scripting languages such as Python, Bash, and PowerShell.

• Experience working in multi-cloud environments, including AWS, Azure and GCP

RQ24-01390-1-1 - Senior Infrastructure Engineer (WINTEL / RHEL / MCSA)

Job Description

Provide operation and administration support on system infrastructure according to the agreed service levels.

• System administration;

• Backup and recovery administration;

• Server security administration;

• Performance and fault management;

• Report requirements; and

• Server management support.

Type of system infrastructure includes:

• Physical Servers;

• Virtual Machines (VMware, Hyper-V);

• Windows Active Directory (AD, DNS, DHCP, Group Policy)

• Storage (SAN);

• Backup (Veritas, Backup-exec, backup appliance).

Type of Operating System includes:

• Windows Server 2016/2019/2022

Mandatory Skills Azure

Preferred Skills LINUX,Windows Server 2019 (On Cloud),SUN - Solaris,Azure VMs / Functions / Blob / Batch / Backup,Azure Active Directory,Azure DNS / Firewall / Load Balancer vNet / WAF,Azure Kubernetes Service (AKS),AZURE VM

Brief Job Description

Open to: Azure L1/L2 Support (experience in Azure Cloud, Active Directory, Networking, and Databases preferred)

Certifications: Azure certifications are highly beneficial.

Job Overview:

We are looking for a motivated L1/L2 Azure Cloud Engineer to join our team, open to fresh graduates with a passion for cloud technologies. Candidates with experience in Azure Cloud, Active Directory, Networking, or Databases will have an added advantage. An Azure certification will be considered a significant benefit.

Job Requirements:

Azure Certification: At least an Azure Professional certificate (Azure Solutions Architect Associate or Azure Certified Administrator preferred).

Fresh graduates are welcome, but 1 year of experience in an Azure environment or 3-5 years of experience in IT is preferred if certification is not held.

Hands-on technical experience in supporting and administering a cloud environment.

Familiarity with automation tools like Ansible, or Terraform is advantageous.

Knowledge of cloud migrations for VMs and related tools is preferred.

Strong understanding of performance, security, scalability, maintainability, and reliability in cloud systems.

Experience working with DevOps tools and supporting cloud infrastructure.

Required Skills:

Technical Proficiency: Experience in cloud infrastructures, technology management, and migrations.

Problem Solving: Ability to diagnose and resolve cloud-related technical issues.

Collaboration: Work closely with team members to optimize environments and engage clients in discussions to improve processes.

Certifications: Azure Fundamentals, Azure Certified Administrator, or Azure Solution Architect certifications are preferred.

Subject matter expertise in one or more of the following:

Azure Cloud Services

Containerization technologies (EKS, AKS, GKE, Kubernetes, OpenShift, or Tanzu) will be advantageous.

Key Responsibilities:

Support daily BAU activities for the agency and new cloud projects.

Assist with reviewing access rights and controlling accounts in the cloud environment.

Identify and resolve vulnerabilities flagged by scans and GCC alerts.

Provide technical consultancy for onboarding new Azure cloud services.

Strengthen and enhance the security of existing cloud infrastructure.

Raise service requests for cloud-related tasks to the BAU Operations Team.

Support and maintain Azure Blob Storage service.

Manage Trend Micro Cloud One Workload and Endpoint Security/AMHIPS as part of the agency’s anti-virus and anti-malware systems.

Support and maintain ABLR Heavy Forwarder for the agency’s audit logging requirements.

Use DevOps tools (e.g., Terraform) to manage the agency’s GCC infrastructure.

Collaborate on audit and security compliance activities.

Work with the BAU team, cloud engineers, system engineers, and DBAs to support and maintain the GCC environment.

Support Central Account Management (CAM) servers for audit purposes.

Participate in disaster recovery exercises.

Support daily BAU activities for the agency and new cloud projects.

Assist with reviewing access rights and controlling accounts in the cloud environment.

Identify and resolve vulnerabilities flagged by scans and GCC alerts.

Provide technical consultancy for onboarding new Azure cloud services.

Strengthen and enhance the security of existing cloud infrastructure.

Raise service requests for cloud-related tasks to the BAU Operations Team.

Support and maintain Azure Blob Storage service.

Manage Trend Micro Cloud One Workload and Endpoint Security/AMHIPS as part of the agency’s anti-virus and anti-malware systems.

Support and maintain ABLR Heavy Forwarder for the agency’s audit logging requirements.

Use DevOps tools (e.g., Terraform) to manage the agency’s GCC infrastructure.

Collaborate on audit and security compliance activities.

Work with the BAU team, cloud engineers, system engineers, and DBAs to support and maintain the GCC environment.

Support Central Account Management (CAM) servers for audit purposes.

Participate in disaster recovery exercises.

Provide operation and administration support on system infrastructure according to the agreed service levels.

• System administration;

• Backup and recovery administration;

• Server security administration;

• Performance and fault management;

• Report requirements; and

• Server management support.

Type of system infrastructure includes:

• Physical Servers;

• Virtual Machines (VMware, Hyper-V);

• Windows Active Directory (AD, DNS, DHCP, Group Policy) <- This is a must.

• Storage (SAN);

• Backup (Veritas, Backup-exec, backup appliance).

Type of Operating System includes:

• Windows Server 2016/2019/2022

• Experience with RedHat Linux is a bonus

Job Description & Requirements

• Lead & Support in the development of cloud infrastructure solutions.
• Management of Cloud infrastructure set up & implementation projects.
• Specialize in the best practice design, operations, and support of private/public/hybrid cloud infrastructure including Network, Storage, Compute and Security.
• Provide detailed designs on the IT projects assigned ensuring right architecture and functionality.
• Support new technology implementation.
• Handle project implementation from start to end.
• Aid with technical issues.
• Involve in Proof of Concepts.

JOB DESCRIPTION:

• Bachelor’s degree in Computer Science, Engineering or related technical field or equivale practical experience.
• Coding experience in one or more general purpose languages.
• Experience managing customer projects to completion, working with engineering teams,sales and partners.
• Experience architecting, developing, or maintaining secure Google Cloud solutions.
• Strong verbal and written communication skills (English and Mandarin Chinese), and the abili
• to develop high-quality technical documentation and presentation materials.
• At Least 7 years of security architecture and/or security engineering experience
• Hands on and deep knowledge of security principles.
• Demonstrated experience in Cloud Security delivered within the context of customer facing
• roles.
• Experience understanding attacks and mitigation methods, in two or more of the followin
• Network protocols and secure network design; Operating system internals and hardening;
• Web application security; Security assessments and penetration testing; Authentication and
• access control; Applied cryptography and security protocols; Security monitoring and
• intrusion detection, Incident response and forensics; Development of security tools,
• automation or frameworks.
• Strong practical experience securing Kubernetes and containerized workloads

Position: L1 System Engineer

Budget: 2200-2500+shift allowance

RMS ID

Job Role/Level Associate Engineer, System Engineering

Quantity 01

Skillset Category Common

Mandatory Skills Model-Based System Engineering

Preferred Skills System Engineer Infra monitoring - Refer JD

(Excluding waiting time Education Verification & Work Pass Approval)

No. of AL that Candidate is Eligible if shortlisted 10 days (12hrs Shift Workers ONLY)/

Details of working hours 12 hours (2 days works and 2 days off, monthly 15 to 16 days work)

Basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Allocates own time efficiently. Receives general instructions on all work.

Responsibilities:

 Proactively monitor all incidents in ITSM portal.

 Timely escalation of incidents to Level II support to meet SLA.

 Monitor system performance/alerts and escalate to Level II support.

 Review of automated reports and escalation of issues to POCs.

 Perform job monitoring and escalations.

 Respond to phone calls and user emails/requests/queries.

 Perform system alerts suppression.

 Able to perform adhoc task based on operational/project requirement.

 Able to work on 12hr shift pattern.

Basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Allocates own time efficiently. Receives general instructions on all work.

Requirements:

 Diploma in Computer engineering or equivalent.

 Knowledgeable in IT Service Management.

 Good written and verbal communication skills.

 Good interpersonal skills.

 Ability to work independently and as part of a team.

 Able to multi-task.