PRISM+ is the largest Singaporean direct-to-consmer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.
Responsibilities:
- Manage existing Salesforce user accounts and handle provisioning for new users, ensuring proper access controls and configurations.
- Liaise with Salesforce Account Executives (AEs) on contract, billing, and licensing issues, ensuring smooth communication and resolution.
- Understand user processes across different business functions and translate them into technical design flows.
- Prepare and propose Statements of Work (SOW) for external partners (approximately 20% of the role).
- Develop and implement custom Salesforce flows and processes for internal use (approximately 80% of the role)
- Provide daily troubleshooting of Salesforce issues, errors, and failures to ensure minimal disruption to business operations.
- Design and plan user interfaces for ServiceCloud, ensuring a seamless and intuitive user experience.
- Continuously improve and optimize Salesforce workflows, processes, and user interfaces to drive efficiency.
- Identify areas for continuous improvement within Salesforce processes and workflows to enhance user productivity and experience.
- 3-5 years of hands-on experience as a Salesforce Engineer or similar role, with a focus on ServiceCloud and Field Service.
- Expertise in Salesforce Field Service with a deep understanding of Work Orders, Service Appointments, FSL Flows, and Work Order Line Items.
- Strong proficiency in Salesforce Flow, APEX, and Lightning components (Aura).
- Experience in ServiceCloud contact center setup and ongoing maintenance.
- Proven ability to work closely with both technical teams and business stakeholders, translating user processes into effective technical solutions.
- Excellent troubleshooting and problem-solving skills.
- Experience working with Salesforce Account Executives (AEs) on contracts, billing, and licensing issues is a plus.
