Total 2 call center job vacancies in Engineering category in d10 ardmore bukit timah holland road tanglin

Join Our Team at Thatz International Pte Ltd

Are you ready to embrace the new opportunities in the ever-evolving landscape of technology? At Thatz International Pte Ltd, we are committed to identifying exceptional talents to drive the growth of our Next-Generation ICT Engagement and Consultancy (Thatz2.0) or Outsourcing business in the new norm. If you're passionate about leveraging technology to make a difference, we want to hear from you!

With a track record of success since 1998, we prioritize Quality, Speed, and Technology to ensure the perfect match between candidate and job opening.

Our CORE VALUES:

· Integrity

· System

· Consistency

· Forward Looking

· Humanity, and

· Environmental Friendly

NOC Engineer

Job Title: NOC Engineer

Work Location: East, Singapore

Job Type: 4 years contract, subject to renewal

About the Role:

To provide essential support in monitoring and maintaining the health of the network infrastructure.

Primary Responsibilities:

A) Monitor systems performance

· Monitor performance and capacity of computer systems to ensure stable operations

· Gather data for network health check reports for software and hardware teams

· Identify issues, alerts, or malfunctions in software and/or hardware components

· Prepare and documents system health check documents for software and hardware teams

B) Resolve network-related incidents

· Identify and respond to network-related incidents

· Adhere to organizational policies, procedures and protocols when resolving network-related incidents

· Administer service requests

· Escalate unresolved network-related incidents

C) Oversee service level agreements and service improvements

· Assist in developing service-level objectives and targets

· Maintain log of service level performance metrics

· Suggest improvements for procedures and controls to enhance performance and client satisfaction

· Identify recurring incidents and potential issues for senior management

Job Requirements:

· Nitec or Diploma in Computer Science, Information Technology, or related field.

· Preferably with 1 year of relevant working experience in at least one of the following:

o Network Infrastructure, and

o MS Windows Server, UNIX or Linux

· Working knowledge on three or more of the following technologies:

o VMWARE, VDI, SAN, NAS, JP1, Backup and Recovery, Cisco routers and switches, UNIX shell scripting, SharePoint and/or Lotus Notes workflow.

· A self-initiated, highly flexible and proactive team player who can work with minimal supervision.

· Strong sense of responsibility to the customers.

· Good customer service and communication skills.

· Able to perform shift duties (12 hours rotating shifts)

· Fresh IT graduates are welcome to apply.

How to Apply:

Ready to join Thatz? Apply through our NextGig job portal: https://nextgig.asia or send your resume to [email protected].

Shortlisted candidates will be contacted.

Equal Opportunity Employer:

We are committed to fair employment practices and consider all applications based on merit. We encourage diversity and do not discriminate based on race, religion, gender, or any other characteristic.

Data Protection:

Your privacy matters to us. By applying to this job advertisement, you consent to the collection, usage, and/or disclosure of your personal data in compliance with the Personal Data Protection Act.

Our Associate Recruitment Company:

Established in the Year 2000, Thatz Resources Pte Ltd(Agency License No. 04S4557) has been dedicated to matching top IT talent with our clients’ needs across all levels.

Stay Connected:

Follow us on Instagram, Facebook, LinkedIn, and Telegram to stay updated on our latest offerings and industry insights. Join our online community to explore endless possibilities with us!

Instagram: https://www.instagram.com/thatz_international

Telegram: https://t.me/EmployMebyThatz

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LinkedIn: https://www.linkedin.com/in/thatz-recruiter-25234548

Stay Safe and Healthy!

Take care of yourself and those around you.

Some Information on BDx Data Centers:

Big Data Exchange (BDx) is a leading Pan Asian hybrid, hyperscale and edge solutions provider with assets located in Hong Kong, Singapore, Guangzhou, Nanjing, Indonesia and expanding footprints in SEA regions.

Our hybrid ecosystem provides colocation, Enterprise Services, private cloud services, disaster recovery services, and interconnect solutions across cloud service providers, telcos, internet exchanges and major data centers.

We power digital transformations and sustainability as part of our core values to provide mission- critical infrastructure for Enterprise IT workloads. To find out more, please visit www.BDxworld.com

Why does this Role exist:

The Mechanical Engineering Lead plays a critical role for the design and construction of our both greenfield and brownfield data centers in APAC region. His/her responsibilities include designing new data centers, remodeling, and deploying the existing ones, with expertise in mechanical engineering.

What do we basically expect from you:

To have a Passion for design and construction in datacenter space.

What would you expected to do:

· Develop new greenfield and brownfield data centers.

· Assist in datacenter remodeling work and deploying additional services into existing data halls.

· Lead and work as a part of a team to create concept design schemes.

· Produce prospectus for potential designs.

· Manage the lead design consultant to produce and ensure the completeness of relevant designs and documentations.

· Follow relevant procedures and obtain necessary approvals.

· Create relevant procedures when necessary.

· Keep documentation up to date.

· Resolve design and site issues.

· Cross-check other discipline designs including mechanical design.

Educational Qualifications and Experience needed for this Job:

· Bachelor’s degree in Mechanical Engineering or related field.

A. What Really Catches our eye:

· Minimum of 10 years of experience in engineering consultancy or data center operation.

· Chartered or is a Licensed Professional Engineer.

· Solid experience in:

1. Greenfield design

2. Live data center modification

3. Maintenance Operation

4. Testing and Commissioning

5. MEP work phasing and logistics.

6. Be knowledgeable in electrical, telecommunication, structural, architectural, quantity survey, cost estimation, project management, construction management and facilities management.

· Self-motivated. Adaptable. Good communication skills.

· Experienced in leading multi discipline teams to deliver projects

· Be disciplined manager assigning and reviewing tasks

· Presentable and confident in client facing

· Able to travel occasionally (around 20% of time)

· Experience with data center operation or banking operation is an advantage.

· Experiences working in different countries / global exposure is an advantage.