Night Duty Manager - M Hotel Singapore
2 weeks ago
Summary:
Night Duty Manager is the representative of the management ensuring the wellbeing of all guests during their time at the hotel, maintain a hi..
Summary:
Night Duty Manager is the representative of the management ensuring the wellbeing of all guests during their time at the hotel, maintain a high level of host presence throughout and ensure the overall smooth running of the hotel at all times when on duty.
Responsibilities:
Operations
- To assist with all departments in times of pressure – where reasonably possible
- To assume responsibility for the running of the Hotel in the absence of senior management
- To coordinate guests and staff during an emergency and have good knowledge of fire procedures
- To liaise well with all departments, ensuring that communication of the day’s activity is clear and understood
- To make sure that Company policy and the Vision are followed at all times
- To complete daily inspection and cleanliness of all hotel facilities
- To complete a full handover with the previous and following Duty Manager communicating directly where possible otherwise full details as appropriate in the DM file and email
- Running of night audit during day end
Guest Service
- To liaise with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements
- To ensure that the standards of service in all areas meet the required levels
- To deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to the AFOM and colleagues in a constructive and clear manner
- To ensure guests wishes are met if not exceeded so far as is reasonably possible
- To obtain feedback from guests and to use this to improve service and top pass on such to the AFOM and other relevant HOD’s
Financial
- Increasing revenue whenever possible (double selling of rooms, room inventory control)
- Pushing of upsell
- Assist in implementation of cost cutting measures
Administration
- Write GIF whenever necessary in regards to guest incident
- To prepare breakfast forecast
- To look through guest deposit and balance to prepare High Balance Report
- To keep track of pending accounts inside Opera system
- To do Night Report
Official account of Jobstore.
