SR. Engineer (Corporate IT)
1 day ago
Senior Engineer (Corporate IT)
2 - 5 years of IT Technical, end-user support working experience
Experience in creating user's account and mailbox..
Senior Engineer (Corporate IT)
- 2 - 5 years of IT Technical, end-user support working experience
- Experience in creating user's account and mailboxes on AD and Exchange
- Good knowledge on antivirus management e.g. Windows Defender, Symantec, McAfee
- Good knowledge on repair PCs and notebooks such as O/S and Office Application troubleshooting
- Good knowledge in diagnostic of hardware issues on PCs and notebooks
- Knowledge in vendor management such like negotiation of pricing, vendor quotation, etc
- Able to work independently as well as in a group
- Good organization, communication and interpersonal skills
- Install, configure, and manage end-user laptops, desktops, printers, and mobile devices.
- Handle onboarding and offboarding processes, ensuring security and policy compliance.
- Contribute to technical documentation and help improve internal processes.
- Have Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment
- Has passion for technology and wants to make a difference with technology solutions
- Good interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skills
- Competent at documenting standard operating procedures and knowledge articles
- Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
- Troubleshoot and resolve end user application issues, maintain and update technical support documentation
- Handle asset management, maintain inventory and liaise with vendors
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