Total 4 customer experience manager job vacancies in Engineering category in d03 queenstown tiong bahru

About Us: PAPE Engineering is an Independent Engineering consultancy Firm specializing in engineering services, expertise and basic & detail design to major Oil & Gas Companies and T&I/EPC contractors for offshore facilities.

Position Overview: We are seeking an experienced Platform T&I Engineer Manager to lead and manage our engineering teams in the execution of T&I engineering projects. The successful candidate will ensure effective collaboration with contractors, manage project costs and schedules, and implement quality management practices.

Key Responsibilities:

• Team Leadership: Lead and manage engineering teams, including engineers and draftsmen, to execute T&I engineering projects efficiently and effectively.
• Interface Management: Serve as the primary interface with T&I contractors, fabrication yards, and Marine Warranty Surveyors (MWS) to facilitate smooth project execution and communication.
• Reporting and Forecasting: Keep management informed on T&I package costs and schedules, providing regular forecasts for project completion through an efficient reporting system.
• Lean Management Implementation: Establish and promote a lean management system within the T&I organization, providing training and deploying lean tools to enhance efficiency and deliver measurable results.
• Quality Assurance: Ensure that the Company Quality Management System is fully implemented and adhered to across all projects, maintaining high standards of quality and compliance.
• Career Development: Support the professional growth of engineers through technical guidance, mentorship, and training opportunities, fostering a culture of continuous improvement.
• Project Oversight: Oversee project planning, execution, and delivery, ensuring alignment with company objectives and client requirements.
• Risk Management: Identify and mitigate potential risks associated with T&I engineering activities, ensuring safe and efficient operations.

Requirement:

• Bachelor’s degree in Engineering (Civil, Structural, or related field); Master’s degree preferred.
• Minimum of 10 years of experience in T&I engineering and a minimum of 5 year as a manager or lead position with a strong background in offshore industry.
• Proven experience in managing engineering teams and interfacing with contractors and stakeholders.
• Strong understanding of T&I engineering principles, project management methodologies, and quality management systems.
• Excellent communication and leadership skills, with the ability to motivate and guide teams.
• Proficiency in relevant engineering software and tools used for platforms pre-service analyses such as such as MOSES, SACS, STAAD PRO, ABAQUS/ANSYS/FEMAP, ARIANE/ORCAFLEX, GHS/MAXSURF, DEEPLINES, DIODORE
• Strong analytical and problem-solving abilities, with a focus on results.
• Must have good communication, writing and presentation skill
• Proficient in computer skill and Microsoft Office
• Open to embrace challenges and providing suggestion to enhance work alternatives

How to Apply: Interested candidates should submit their resume and cover letter to [email protected] by 15 November 2024

About imToken

imToken, a Series-B blockchain technology company headquartered in Singapore, is inspired to make digital life equally accessible to everyone, and we are committed to creating digital wallets that are simple to use, safe and secure for every user.

Since its founding in 2016, imToken has served over 15 million users in more than 150 countries worldwide. Currently imToken supports the management of multi chains, decentralized exchange and DApp browser. In 2020, we established imToken Labs to continue to explore and apply cutting-edge blockchain technologies to drive innovation and growth of imToken in the global marketplace.

A blockchain's value lies in its interconnected nodes. We look for people who are fast learners, self-motivated and value teamwork regardless of role or team. imToken welcomes everyone who joins imToken to bring their unique talents to the team and make the blockchain different!

About the role

We are seeking an experienced Engineering Manager to plan, organize, and oversee engineering projects related to product development. The ideal candidate will have a robust background in managing project requirements, budgets, and schedules. They should be adept at guiding engineering projects, delegating tasks to engineers, and monitoring progress to ensure that engineering goals are achieved.

What you'll be doing

• Initiate and lead engineering projects to create new products or systems.
• Be willing to take a hands-on approach in designing, coding, and debugging software applications.
• Take an active role in enforcing coding standards, conducting code reviews, and adhering to best practices to drive code quality and manage technical debt effectively.
• Assemble, train and delegate tasks to engineering teams.
• Track project progress and create related reports.
• Propose and implement project schedules, budgets and resources.
• Communicate project needs and metrics to other managers and teams.
• Ensure engineer tasks and project milestones are being met seamlessly and as scheduled.
• Act as an important mentor for junior engineers and lead for engineering guidelines.
• Design and oversee software architecture to ensure scalability and maintainability.
• Create and maintain comprehensive documentation for software systems and processes.

What we look for in you (Company Values)

• Self-motivator: Go beyond job responsibilities and proactively addressing challenges and opportunities.
• Team player: Always connected and communicates openly with respect.
• Fast-learner: Quickly incorporate new knowledge into day-to-day work.
• Intrinsic: Keep things simple and authentic with real purpose.
• Resilience: Deliver values by doing things the right way without taking shortcuts
• Goodwill: Truly care for customers' well-being.

Skills and Qualifications

• Bachelor’s degree in computer science, engineering or related field.
• Relevant years of experience in engineering, software development, product development or related fields.
• Proficient in agile methodologies and best practices for the software development lifecycle (SDLC).
• Minimum of 5 years of experience in managing teams of engineers, DevOps, and QA professionals. Proven ability to hire, develop, and retain top talent.
• Ability to manage, coordinate and set clear project guidelines for engineering teams.
• Experience working in a dynamic, agile environment with the ability to manage multiple priorities and stakeholders.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with team members, stakeholders, and customers.
• Experience in the crypto industry, digital wallets, financial trading, or digital payments is a plus.
• Fluent in English and Mandarin to support the oversea teams.
• Passion for staying up-to-date with the latest technological trends and practices.

If you are a seasoned technology leader with a passion for blockchain and payment technology, we would love to hear from you.

Job Description & Requirements

SHI Group operates in a broad range of business areas ranging from manufacturing equipment and infrastructure to fields making use of the latest advanced technology. We are currently looking for a knowlegeable engineering manager who has expertise in wafer transfer robots used in semiconductors and related machinaries.

1. Technical support for customers in Singapore

Responsible to supervise the periodic / ad-hoc wafer transfer robot assessments and performance testing / evaluations using Python for existing clients to identify underlying issues. Provide technical consulting expertise for our Singapore operation team initiatives.

2. Collaboration with group company

Based on comprehensive and practical knowledge of wafer transfer robots offered by the SHI Group, encompassing all aspects of documentation, 3D modeling, and designing and draw components using SolidWorks, collaborate closely with engineers at the group company in the US. This collaboration ensures that the provided products and services are thoroughly aligned with customer needs.

This position is also responsible to oversee on-site management and supervision to ensure seamless and accurate implementation of products.

3. Technical Sales

As an Engineering Manager, oversee and execute technical sales and support for new implementations with semiconductor equipment manufacturers, serving as the lead in Singapore. This position is primarily expected to focus on approaching and catering to Japanese and US companies (in Singapore and other ASEAN regions), which are key customers of the SHI Group.

4. Exising Customer Relationship

Execute a strategic marketing and communication plan to the top tier clients of the SHI group in Singapore and other ASEAN region to deeply understand their needs, make an attractive proposal and conduct negotiations in collaboration with relevant teams and departments of the group.

5. Trouble Shooting

Based on comprehensive understanding of semiconductor related equipment, this role requires taking a leadership position in swiftly and effectively resolving product issues in Singapore, collaborating with group companies in Japan and the United States. Expected to spearhead the resolution process, this position is required to closely coordinate with engineers and relevant stakeholders in Japan and the United States when technical issues arise, ensuring prompt and appropriate solutions.

6. Knowledge & market insight transfer

Transfer the expertise to engineers in Singapore and Japan by consistently updating on SHI Group's products and the latest global trend and forcast in the region, in order to enhancing the group's engineering skills. Regular market insight update to senior managements in Japan HQ and US group companies are also essential.

Job Requirements where it is an essential responsibilities, qualifications, experience and skills to perform the job:

1. At least 5 years of experience in the semiconductor industry and extensive engineering knowledge of wafer transfer robots is essential for this position. This position is also expected to have knowledge and experience for vaccum technology, Cryopumps in particular.

2. At least 5 years of engineering experience in mechanical design and application engineering using SolidWorks in the field of industrial machinery, especiallly related to semiconductor manufacturing tool or vacuum components.

3. Experience in data analysis or performance testing of machinaries and robots using Phython.

4. Experience in technical pre-sales and/or technical sales in semiconductor indutsry.

5. The successful candidate is expected to possess expert level knowledge on the following tools / certificates.

-SolidWorks (At least CSWA level)

-Python

-Microsoft Office

Successful candidate with the following will be an added advantage.

-Applied Information Technology Engineer (or equivalent certificate)

-Certificate relating to general vacuum technology (e.g. Senior Vacuum Engineer)

6. The candidate is also expected to possess Bachelor's degree or above in Engineering or Applied Sciences field.

7. Business level English and Japanese language skill is essential, in order to cater key Japanese customers in highly technical communication, in collaboration with engineers in the US and Japan.

SHI Group operates in a broad range of business areas ranging from manufacturing equipment and infrastructure to fields making use of the latest advanced technology. We are currently looking for a knowlegeable engineering manager who has expertise in wafer transfer robots used in semiconductors and related machinaries.

1.Technical support for customers in Singapore

Responsible to supervise the periodic / ad-hoc wafer transfer robot assessments and performance testing / evaluations using Python for existing clients to identify underlying issues. Provide technical consulting expertise for our Singapore operation team initiatives.

2.Collaboration with group company

Based on comprehensive and practical knowledge of wafer transfer robots offered by the SHI Group, encompassing all aspects of documentation, 3D modeling, and designing and draw components using SolidWorks, collaborate closely with engineers at the group company in the US. This collaboration ensures that the provided products and services are thoroughly aligned with customer needs.

This position is also responsible to oversee on-site management and supervision to ensure seamless and accurate implementation of products.

3.Technical Sales

As an Engineering Manager, oversee and execute technical sales and support for new implementations with semiconductor equipment manufacturers, serving as the lead in Singapore. This position is primarily expected to focus on approaching and catering to Japanese and US companies (in Singapore and other ASEAN regions), which are key customers of the SHI Group.

4.Exising Customer Relationship

Execute a strategic marketing and communication plan to the top tier clients of the SHI group in Singapore and other ASEAN region to deeply understand their needs, make an attractive proposal and conduct negotiations in collaboration with relevant teams and departments of the group.

5.Trouble Shooting

Based on comprehensive understanding of semiconductor related equipment, this role requires taking a leadership position in swiftly and effectively resolving product issues in Singapore, collaborating with group companies in Japan and the United States. Expected to spearhead the resolution process, this position is required to closely coordinate with engineers and relevant stakeholders in Japan and the United States when technical issues arise, ensuring prompt and appropriate solutions.

6.Knowledge & market insight transfer

Transfer the expertise to engineers in Singapore and Japan by consistently updating on SHI Group's products and the latest global trend and forcast in the region, in order to enhancing the group's engineering skills. Regular market insight update to senior managements in Japan HQ and US group companies are also essential.