Total 13 customer service manager job vacancies in Engineering category in Tampines, South East

JOB SUMMARY

The Assistant ME Engineering Manager is responsible for leading a group of Manufacturing Engineers through planning, designing, implementing, and managing; integrated, productions and service delivery systems that assure performance, reliability, maintainability, schedule adherence and cost control within the production site. The Asst ME Engineering Manager will adopt as its goals profitability, effectiveness, adaptability, responsiveness, quality, and the continuous improvement of products and services throughout their life cycles.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Establish and clearly communicate all global, regional and site Manufacturing Engineering strategies to the ME Engineering team.

· Coach, mentor and train engineers with the Manufacturing Engineering team.

· Support recruitment and retainment of Manufacturing Engineering talent within the site.

· Report and drive improvement within the site through the monitoring of the key ME Engineering metrics.

· Develop and maintain the Manufacturing Engineering succession plan for the site.

· Insure the standardization of Jabil processes throughout the site in accordance with the global, regional and site direction.

· Standardize the configuration of the systems used (e.g. SAP, MES, IEDB).

. Support the Lean organization by developing a solid process foundation and data integrity to support process improvement through the organization.

. Strong knowledge in NPI, High Level Assembly (HLA), Complex assemblies will be added advantages.

. May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

· Key Requirements:

o Understanding and application of broad range of industrial engineering tools (ie. Work measurement, simulation, process mapping, and workstation design, operations research, etc.)

o Understanding of Jabil’s global strategies and direction

o Understanding of site’s facilities, capabilities and how they tie back to the Jabil strategies and direction

o Understanding of the complete Sales to Payment process

o Strong financial and analytical ability

o Proven track record of successful change management accomplishments, implementing and management continuous improvements and cost reduction programs

o Strong communication skills

o Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint), Microsoft Visio, Microsoft Project, and e-mail skills required.

EDUCATION & EXPERIENCE REQUIREMENTS

· Degree in Industrial Engineering , Production Engineering, Mechanical Engineering.

· MS in Industrial Engineering or MBA preferred

· At least 7 years of working experience in the Manufacturing or related field, with a minimum of 2 year of supervisory experience

Are you ready to ignite your career and be part of something truly extraordinary? At ASUS, we’re In Search of Incredible—and we want you on our team! We’re looking for dynamic, passionate individuals who are eager to innovate, create, and make waves in the tech world. If you’re fueled by ambition and thrive in a fast-paced environment where your ideas can shape the future, this is your opportunity to shine.

Join us, and let’s chase the incredible together!

AICS is a division of ASUS, with the mission to transform healthcare through AI & SaaS. Utilizing deep technologies in Natural Language Processing, Computer Vision, Machine Learning (ML), and Data Analytics, we build and deploy secured solutions that improve the quality of care, increase accessibility, and reduce costs. We have deployed our solutions in over 20 hospitals in Taiwan and plan to expand our services in Singapore and the region.

The Responsibilities:

• Hands-on technical leadership and management of day-to-day activities of the ML engineering team within an Agile/Scrum environment.
• Build and grow a best-in-class engineering team.
• Work closely with the engineers to architect and develop the best ML solutions on the public cloud, including models, pipelines, performance optimization, testing, and deployment.
• Collaborate across engineering and product teams to translate business needs into ML specifications and deliverables.
• Work with an entrepreneurial team of experienced AI researchers and software engineers to successfully ship software products and continue to grow our business.
• Report on the status of development, quality, operations, and system performance to management.
• Management of departmental resources, staffing, and mentoring.

The Requirements:

• Bachelor’s and/or Master’s degree in Computer Science, Computer Engineering, Electric Engineering.
• 8+ years of building successful machine learning software solutions.
• 3+ years of experience managing ML and software engineers.
• Strong machine learning and deep learning fundamentals.
• Proficiency in developing and deploying ML solutions on Azure or other public cloud providers.
• Understanding of best practices in MLOps and software development processes including coding standards, code reviews, data and model pipelines, source control (Github), and test automation/CICD

JOB SUMMARY

The Assistant ME Engineering Manager is responsible for leading a group of Manufacturing Engineers through planning, designing, implementing, and managing; integrated, productions and service delivery systems that assure performance, reliability, maintainability, schedule adherence and cost control within the production site. The Asst ME Engineering Manager will adopt as its goals profitability, effectiveness, adaptability, responsiveness, quality, and the continuous improvement of products and services throughout their life cycles.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Establish and clearly communicate all global, regional and site Manufacturing Engineering strategies to the ME Engineering team.

· Coach, mentor and train engineers with the Manufacturing Engineering team.

· Support recruitment and retainment of Manufacturing Engineering talent within the site.

· Report and drive improvement within the site through the monitoring of the key ME Engineering metrics.

· Develop and maintain the Manufacturing Engineering succession plan for the site.

· Insure the standardization of Jabil processes throughout the site in accordance with the global, regional and site direction.

· Standardize the configuration of the systems used (e.g. SAP, MES, IEDB).

. Support the Lean organization by developing a solid process foundation and data integrity to support process improvement through the organization.

. Strong knowledge in NPI, High Level Assembly (HLA), Complex assemblies will be added advantages.

. May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

· Key Requirements:

o Understanding and application of broad range of industrial engineering tools (ie. Work measurement, simulation, process mapping, and workstation design, operations research, etc.)

o Understanding of Jabil’s global strategies and direction

o Understanding of site’s facilities, capabilities and how they tie back to the Jabil strategies and direction

o Understanding of the complete Sales to Payment process

o Strong financial and analytical ability

o Proven track record of successful change management accomplishments, implementing and management continuous improvements and cost reduction programs

o Strong communication skills

o Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint), Microsoft Visio, Microsoft Project, and e-mail skills required.

EDUCATION & EXPERIENCE REQUIREMENTS

· Degree in Industrial Engineering , Production Engineering, Mechanical Engineering.

· MS in Industrial Engineering or MBA preferred

· At least 7 years of working experience in the Manufacturing or related field, with a minimum of 2 year of supervisory experience

Coordinate and ensure continuous improvement of production processes
• Identify and lead initiatives on quality, service, HSE and costs
• Fulfilment of project deliverables within the approved time schedules
• Perform modifications and validations of new products, processes, tooling and equipment
• Ensure new processes or process improvements are in conformance with quality and legal requirements
• Correct deficiencies and provide preventative maintenance

• Candidate must possess at least a Degree in Engineering/Science or equivalent
• Entry level welcome to apply too
• Experience with continuous improvement of processes and validations of processes and equipment
• Self-motivated, results-and-solution-orientated personality
• Highly analytical and structured way of working
• Team player

What you will be doing :

• Conduct building energy audits to evaluate energy use, costs and identify potential conservation measures
• Perform data analysis and evaluate equipment performance with respect to energy efficiency
• Initiate energy saving proposals to optimize equipment operations and control strategies
• Review and recommend equipment retrofits for energy efficient replacements
• Design consultancy and project management for equipment retrofits
• Achieve Green Building certifications (eg. Green Mark, LEEDs, WELLs etc) for clients through conducting gap analysis and proposing solutions for implementation to enhance building performance
• Work closely with sales team in introducing sales strategies, technical scope analysis, capability demonstrations, development of proposals and projects cost estimates
• Coordinate with clients, consultants and subcontractors to ensure timely delivery of project schedules
• Manage a team of Engineers

Requirements :

• Degree or equivalent relating to mechanical or electrical engineering or related technical discipline
• Preferable with certification of Energy Auditor / SCEM / GMAP / LEED / WELL
• travel and perform hands-on work at project sites
• Team player, possess good interpersonal and communication skills
• Proficient in technical report writing
• Ability to work independently
• Knowledge of ACMV systems, design software and/or AutoCAD will be advantageous

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Career development and a promote from within culture
• An organisation committed to Diversity and Inclusion

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

• Experience in Market Risk, leading a high-performance team and large-scale high-impact projects on Market Risk, Counterparty Credit Risk, Risk Analytics for risk analysis, monitoring, and reporting.
• Building financial models, pricing derivatives, automating reports, and building trusting relationships with stakeholders including Traders, Risk, IT, Compliance & Audit
• Solid knowledge of Capital Markets products (e.g., Fixed Income, FX, Derivatives, Futures, Swaps), Market Risk methodologies and regulations (e.g., Value-at-Risk, Stress Testing, Back Testing, Basel II, FRTB)
• Proficient at Excel Macro, SQL, Python, MATLAB, STATA, Tableau, Bloomberg, Capital IQ, PowerPoint, Unix Bash
• Monitored daily market risk for Global Fixed Incomes Credit, Equity Derivatives and Prime Services; enhanced daily market risk reports and regulatory reports by using Excel, VBA, Tableau and Python
• Managed the projects by collaborating with IT and Data team and enhanced operation process by conducting reconciliations and automating procedures using Python & Unix Bash script to deliver timely risk reporting.
• Prepared FRTB Quantitative Impact Study (QIS) reports and presentations for Executives and chaired meetings by understanding expectations, creating project plans, and making recommendations for potential issues.
• Mentored and coached junior staff and held career development sessions to inspire/motivate high performances.

SISTIC.COM PTE LTD, part of the MCCY family, is Singapore's largest ticketing agency and one of the leading e-commerce players, selling over 6 million tickets annually.

Under a new leadership team, SISTIC is preparing for the next stage of hyper growth.

We would love to hear from you if you

• take pride in ensuring delivery of quality code on time
• are a self-starter who works well with people

In return, we offer

• work-life balance
• hybrid work

In Your Role

• Lead, develop and grow the Engineering team into a high-performing team
• Translate business requirements and product roadmap into practical software architectures and requirements
• Design and implement solutions
• Guide and train team on coding related matters
• Plan sprints and ensure quality code is delivered on time
• Work on mission-critical systems with high requirements on availability, reliability and performance
• Monitor reliability and performance of systems to suggest improvements
• Collaborate with DevOps team to improve processes

Requirements

• Degree/Diploma in an Engineering, Computer Science or other technical field
• At least 10 years of experience in software development/engineering
• At least 2 years of experience managing a team of at least 5 engineers
• At least 2 years of experience working on mission-critical systems
• Experience with Java Spring Boot, SQL and NoSQL (ideally Redis and Cassandra) databases, and message queues

• Experience in developing end-to-end applications.

• Experience working in both Unix and Windows operating environments are preferred.

• Knowledge of multiple frond-end languages and libraries (e.g. React, NodeJS, Typescript and JavaScript, HTML5, CSS3).

• Knowledge with hands on experience in technologies like .Net core, Net5 above and C#

• Familiarity with databases (e.g., MySQL, Microsoft SQL) with Entity Framework.

• ICT Assessment Certification for software Developer (NUS-ISS) will be an added advantage.

• Web Servers (e.g., Apache) and UI/UX design.

• Experience in CI/CD principles

• Experience in DevSecOps architecture

• Experience of developing cloud native applications.

Senior Service Delivery Engineer

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us to do the best work of your career and make a profound social impact as a Senior Service Delivery Engineer on our Service Delivery Team in Singapore.

What you’ll achieve
As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:

• Work as the PowerFlex storage subject matter expert (SME) and station at customer site.
• Provide day to day support to customer’s storage setup.
• Act as the storage escalation point and help the deployment team members on troubleshooting when necessary. • Provide documentation of the storage project.
• Provide knowledge transfer to customer IT staff after completing storage deployment.
• Have good understanding of SAN storage.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Hands-on experience of configuration and troubleshooting with storage protocols.
• Hands-on experience with storage switches and routers is required.
• Understanding and hands-on experience with SAN is preferred.
• Ability to manage multiple, often competing, priorities and tasks and follow through to completion on strict deadlines.
• Ability to effectively communicate technical information, both verbal and written, to a wide range of end-users, including non-technical users.

Desirable Requirements

• Bachelor's degree in Computer Science, Information Systems or 5 years equivalent experience is required.
• Minimum 5 years of experience on storage design and implementation. • Dell Technologies storage or equivalent level of certification is preferred.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 20-March-2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job responsibilities:

1. Familiar with the manufacturing process, equipment technology, and market trends in the semiconductor industry, combined with the company's existing equipment software and hardware advantages, develop a development roadmap for high-precision equipment products.
2. Build simulation models and input-output analysis models for sub micron level high-precision equipment, lead the team to fully integrate and introduce internal and external technical resources, and continuously develop equipment products with high technical barriers and industry competitive advantages;
3. Collaborate with the marketing department to develop a 3-5 year external sales strategy and sales plan for high-precision equipment products, lead the team to achieve sales and profit targets, and achieve excellent customer satisfaction;
4. Identify industry professionals, build and cultivate teams with sub micron level equipment research and development capabilities, manage team performance through data management, and train and motivate teams to achieve technological breakthroughs.

Job requirements:

1. Master's degree or above in automation design related majors; At least 8 years of experience in equipment development (such as semiconductor equipment modules) in the semiconductor industry, with excellent communication skills in both English and Chinese (To work closely with Team in HQ)
2. Possess rich design theory and experience in sub micron level high-precision equipment, proficient in simulation model construction and input-output analysis model construction in the design process
3. Master the technology and market resources of the semiconductor industry, be familiar with the development trends of the semiconductor equipment market, and be good at mobilizing and introducing external priority talents and technologies;
4. Proficient in managing data analysis and process optimization skills, adept at outputting analysis and plan reports, and possessing excellent reporting abilities;
5. Excellent teamwork and management skills, strong cross departmental communication skills, strong logical thinking, and clear thinking.

Responsibilities

• Support Production system of LifeAsia and Integral Group

• Program enhancements/developments related to Life Asia and/or group 400 system

• Able to interact and coordinate efficiently with other IT Sections and within Core Application Team itself

• Liaise with Web Application Team on Front-end applications on inter-related projects

• Perform system analysis, design and system unit/integration testing

• Prepare/update Technical Specifications and end user system job instructions documents

• Liaise with external parties pertaining to system collaboration and system testing

• Observe, maintain and comply with the KPIs, work instructions, guidelines, security controls, audit controls and governance set

• Ensure quality deliverables, documentation and reporting for work assigned and performed

• Sound experience in Life Insurance industry

• At least 5 years hands-on coding experience in SMART 400 on AS400

• Knowledge of both Life-400 and Group-400 will be an added advantage

Responsibilities

· Support Production system of Life Asia and Integral Group

· Program enhancements/developments related to Life Asia and/or group 400 system.

· Able to interact and coordinate efficiently with other IT Sections and within Core Application Team itself.

· Liaise with Web Application Team on Front-end applications on inter-related projects.

· Perform system analysis, design, and system unit/integration testing.

· Prepare/update Technical Specifications and end user system job instructions documents.

· Liaise with external parties pertaining to system collaboration and system testing.

· Observe, maintain, and comply with the KPIs, work instructions, guidelines, security controls, audit controls and governance set.

· Ensure quality deliverables, documentation and reporting for work assigned and performed.

· Sound experience in Life Insurance industry.

. At least 5 years hands-on coding experience in SMART 400 on AS400.

. Knowledge of both Life-400 and Group-400 will be an added advantage.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

About the Team

The Contract Logistics Engineering & Automation team is responsible for diagnosis and reengineering process to work out the improvements and with innovations/automations application as necessary on Contract Logistics operations for our customers in APAC and all over the world. One of major aspects is the application of updated process through engineering and innovative technologies including but not limited to automation and robotization in both new business opportunities and existing operations.

Responsibilities

Lead Engineering & Automation projects of assigned markets to support business improvements and renewals:

• Provide leadership to Qualify, Resource and Oversee the Engineering and Automation design process of all warehousing projects in assigned team within Asia Pacific Region which includes the planning, risk assessment, data analysis, material flow, determination of optimal solution concept, detailed solution design, manage automation vendor quotation and investment analysis.
• Ownership of the Standard Work Framework for Engineering & Automation APAC, to ensure efficient engineering & automation simulation processes and aligned to the key steps and milestones represented in CLDM. Guide the EA team resources to ensure awareness and compliance.
• Be the Engineering & Automation SME for matters in relation to any focused solutioning of product(s) or relevant EA tools. Constantly diagnose process and analyze engineered improvements for warehousing activities including but not limited to inbound, storage, outbound and VAS as an end-to-end process within 4 walls operations.
• Work collaboratively with the Engineering & Automation community to ensure the templates and offerings are correctly deployed to maximize the business success through these products and specific verticals
• Promote, leverage and facilitate the replications of best engineering & automation practices across EA Network

Engineering and Automation for Continuous Improvements of the assigned customer account:

• Collaborate with internal and external stakeholders to understand the requirements, communicate data requirements and methodology.
• Analyze detailed data to provide processes and workflows determination, position responsibilities and system flows in conjunction with physical material flows, identify tactical recommendations
• Analyze contractual commitments, specifications, performance and other data to plan and develop logistics activities by using knowledge of industrial and/or process engineering, automation, ergonomics, business practices & requirements
• Review the current layout and perform warehouse redesign as needed taking into consideration of net impact
• Conduct time studies and workflow movement measurement analysis to determine the current productivity and cycle times, and hence review the usage of appropriate MHE in relation to product specification, operations requirement and layout where necessary
• Validate and identify appropriate storage types and methodologies, both in manual and automated solutions, including applications of appropriate Automation and technologies for processes and/storage to increase productivity and/or capacity when applicable
• Diagnose and define potential improvement opportunities and setting the productivity standards for the operations for ramp-up/ramp down scenario.
• Clearly present and demonstrate the impact of designed processes to warehouse design, technologies required, service to customer and all stakeholders.
• Drive project deliverables, presentation of results and recommendations to stakeholders
• Produce cost efficient solution and supply pertinent information to support ROI/MIRR during Investment Application and approval facilitation.
• Provide support our sites and operations with automation experiences sharing/coaching during specification, implementation and testing phases
• Define specifications and act as a counterpart to our global and regional supplier partners for automation
• Engineering:Responsible for managing and developing solution reengineering for existing customers including nominated projects/tasks from operations and contract renewals via scheduling plan
• Renewals: Trigger and engage the review of existing operations proactively to lead process and/or storage reengineering/improvements of Contract Renewals. Deploy detailed Engineering project when necessary.
• Automation: Assess the feasibility of utilizing and expanding the use of Automation, Robotics, and Technologies on applicable process or setup to improve productivity on the operations activities, but not limited to Inbound, Putaway, Picking, Packing, Outbound and VAS. Work on the projects screening and apply strategic imperatives to drive innovation & automation in key operations. Assess the feasibility of applying automation / robotization in customer projects (new and existing businesses)
• New Business: Support in new business/growth opportunities requiring Automation via technology check

Coaching & Training:

• Support to develop and conduct training programs and provide coaching in areas of industrial engineering and automation to in-country junior resource as required based on participants’ training/coaching needs
• As a member of APAC Engineering & Automation Leadership, support on the development, deployment, and continuous improvement of standardized methodologies, tools and templates
• Act as Engineering & Automation focal point for the assigned customer account
• Ensure self and team members have an Individual Development Plan (IDP) identifying personal development and alignment to business need
• Conduct regular communication to ensure team members understand the company’s objectives and goals
• Periodical evaluation of team members’ performance based on their personal growth targets

Qualifications

Education

• Bachelors’ degree, in Industrial Engineering / Logistics Engineering / Automation & Mechatronics Engineering
• Postgraduate degree is an advantage

Related Experience

• Experience in modern warehouse and distribution, supply chain design (automation and other modern warehousing innovation (robotics, digitalisation) is preferred
• Minimum 8 years’ professional experience in Logistics, warehousing or 3PL industries, preferably in an international logistics service environment
• 8+ years of relevant working experience of solution design/automation/process engineering in the logistics and supply chain industry; knowledge in 3PL is a plus
• Experience in VSM and/or Six Sigma is a plus

Technical Skills

• Solid analytical skills with good commercial and technical understanding of Contract Logistics and Warehousing.
• Excellent knowledge and/or extensive experience of logistics automation methods and techniques
• Knowledge on operative IT systems/WMS and automation implementation or worked with automated logistics systems will be added advantage
• Excellent proficiency in Microsoft Office (Excel functions – VBA/VLOOKUP/PivotTable, and PowerPoint, etc), and knowledge about other Microsoft 365 Apps including but not limited VISIO/Stream/Power BI is a plus
• Practical working experience with AutoCAD. Experience in CLASS, Sketchup and/or other supply chain design software/tools is a plus
• Good knowledge in warehouse solution design; able to develop operationally feasible solution(s) to meet customer requirements

Soft Skills

• Pragmatic financial acumen to optimize both investment level and ROI
• Structured project approach and ability to deliver results on time, on budget, and to the excellent standards
• Good command in spoken and written English; other Asian language(s) is beneficial
• Good organization skills with experience of leading, growing and nurturing a team is preferred
• Self-starter with positive attitude to overcome problems effectively and able to work under own initiative with minimal supervision
• Highly responsible, initiative, proactive, and able to coordinate and motivate people and to work as a team under time pressure
• Intercultural skills and working experience abroad are preferred

Travel Requirements

• Able to travel nationwide and regionally/internationally on project basis as necessary (<20%)

Why DB Schenker?
Competitive salary package
Opportunities for career growth and development, both locally & internationally
Supportive and collaborative team environment
Access to company-wide training programs and initiatives