Scope of Works /Job responsibilities
1. Create clear, concise, and comprehensive user guides for ICT products (Operating Systems, Servers, Firewall, Database, Cloud Service, etc) to send required logs to central monitoring service provided by Client.
2. Develop step-by-step instructions for ICT product configuration and/or setup required, to achieve Project outcome
3. Conduct own research or setup to gather accurate technical information
4. Ensure documentation adheres to Client standards and best practices
5. Update and maintain existing documentation as products evolve
6. Incorporate user feedback to improve guide clarity and usability
Required Skills:
1. Must have experience in creating technical documentation (user guide, product guide, etc)
2. Familiarity with ICT concepts, including operating systems, networking, databases, and security
3. Understanding of SIEM systems and log management
4. Able to setup temporary system using virtualisation technology to collect relevant information or visual contents required for documentation
5. Ability to translate complex technical information into user-friendly content
6. Self-reliance and ability to work independently on creating the documentation
7. Knowledge of technical documentation best practices and standards (optional)
