Total 4 technical support job vacancies in Engineering category in Singapore, North East

Job Responsibilities
∙Provide L2 technical support and advice to users on systems-related issues or queries
∙Perform administration/maintenance and works toward continuous optimization of systems performance related to Microsoft 365 & MDM product e.g. Intune, Jamf Pro / School
∙May need to be on standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutover or L1 incident management
∙Provide technical support for multiple customer environments on End User Devices operations
∙Provide support for Windows / Apple / Android & Chromebook operating systems (OS), end- users software and applications
∙Develop and maintain technical documentation related to design, UAT, configuration, usage, troubleshooting, etc., for all Microsoft 365 & applications and services of MDM products
∙Work closely with Service Delivery Managers and Technical Managers to deliver operational service excellent to meet customer expectation
∙Provide support to project implementation and documentation.
∙Provide technical solution for project delivery and handle and resolve all technical aspects, with hands on approach
∙Work closely with Project Manager to deliver high quality project implementation
∙Develop and maintain PowerShell scripts used to manage / support the Microsoft 365 & Intune / Jamf environment
∙Any ad-hoc duties as assigned

Job Requirements:-
∙At least Diploma in any IT related courses
∙At least 3 - 5 years of IT experience. ICT experience in providing end user devices support / migration / implementation.
∙Fundamental knowledge of Microsoft 365 (Microsoft Teams, SharePoint online, Exchange Teams and Azure AD)
∙Familiarise with endpoint device management tools:
o On-prem - Active Directory environment Group Policies (GPOs) related to endpoint devices. Other e.g. SCCM, BitLocker, LAPS
o MDM products - Intune & Jamf Pro / School
∙Familiarise with endpoint devices operating system (OS). Windows 10/11, MacOS, iOS, Chromebook and Android
∙Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment
∙To have Microsoft 365 related certifications MD102, MS102, CompTIA A+, etc
∙To have Apple Device Support certification.
∙Technical accredited competency for: Major hardware system vendors (e.g Lenovo, HP & Dell)
∙Basic programming knowledge e.g. PowerShell and Visual basic scripting
∙Office Productivity tools for writing and presentation skills needs.
∙Knowledge of IT lifecycle management
∙Knowledge of ITSM - Incident Management, Problem Management, Change Management,
Asset Management, Patch Management

The Associate Engineer, EUS is responsible for technical support to end-users on various technical issues and problems relating to hardware and software as well as network connectivity in the organisation.

Responsibilities :

• Provide technical support to end-users on various technical issues and problems relating to end-user devices (e.g., desktop/laptop computers, printers, scanners and Smart Phones) and software such as Microsoft Office and emails
• Setup and deploy new desktop / laptop computers and the associated software, including Windows Active Directory (AD) administration.
• Support service request and incident management to provide quality end-user services.
• Perform ad-hoc root cause analysis and problem resolution.
• Ensure and follow standard IT service delivery processes in accordance with IT policies and procedures.
• Develop checklists for typical problems.
• Assist his/her immediate supervisor in the definition methods for issue resolution and prevention.
• Perform other duties as assigned.

Requirements :

• Diploma in Information Technology, Computer Engineering or equivalent, with at least 1 year of relevant experience in End User support.
• Proficient with Windows operation systems, M365, Anti-virus software and etc.
• General technical troubleshooting on IT hardware and software products (Desktops, Laptops, Printers, Audio, Projectors & etc)
• Handling incident tickets from end user for IT matters.
• Experience in supporting Microsoft Active Directory and DHCP will be an added advantage.
• Possess excellent interpersonal skills, resourceful, analytical, problem-solving and communication skills.
• A motivated person with the ability to work independently, a good team player and goal oriented individual.

Interested applicants are requested to write in with detailed resume indicating current and expected salary and availability.

We regret only shortlisted candidates will be notified.

This role is specifically for the TSE Implant support organization in AMSEA within AGS and as such requires product specialism in Implant VIISta and Legacy hardware and associated software and systems.

Location is anywhere in AMSEA geographical region.

Key Responsibilities

Responsible for all technical support related within AGS TSE. Mainly supporting technical escalations, Root cause analysis and follow up tech doc creation, system installation support , FSO improvement programs and service contract SME support.
Acts as intermediary and field escalation focal point between customer and Division by providing tech support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment. 
Can Provide Alpha Site support to Engineering  specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
Can Provide Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool. 
Can Present at customer level and has the communication skills to present at all levels within AGS and the Business Unit

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

•  Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus. Can effectively Manage complex conversations with key partners in the field org and business units

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

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Additional Information

Time Type:

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Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

• Perform marketing and sales of Company’s products in local and overseas markets.
• Conduct market research and undertake product development projects.
• Establish production plan and sales control and provide input for yearly sales budget.
• Provide technical service and handling of customer’s requests and feedback.
• Develop new customers and new applications to expand sales and enhance profitability.
• Act and comply with corporate governance and ISO requirements.
• Participate in Company’s Workplace Safety & Health programs.

• Degree in any field, open to candidates with no experience.
• With 1 - 2 years of working experience in sales/marketing and technical service of polymer products and knowledge in international trading will be added advantage.
• You are a team player with initiative, good analytical skills, willing to travel and possesses good interpersonal skills and able to communicate with clients at all levels, both written and verbal.

• Permanent role
• AWS
• Variable bonus
• Holiday subsidy

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd
Registration Number: R23118389
EA: 21C0661