AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Our Amazon Web Services Infrastructure Reliability & Quality (IRQ) engineering team provides engineering support for our data center infrastructure equipment (Air Handling Unit, Switchgear, Breaker, Panel Board, UPS, Transformers, Generators, ATS etc.) as well as infrastructure security equipment (Cameras, Access Control, etc.) throughout their lifecycle. A critical piece of this support is ensuring the highest level of initial quality and ongoing support from our suppliers.
Our Sr Reliability Engineers have experience in using Physics-of-Failure based approach to develop and implement both analytical and empirical approaches for product quality/reliability risk identification and assessment during product design, manufacture as well as deployment stages. They drive AWS application-specific requirements in carrying out both lifecycle environmental and operational stress driven risk analysis, including thermal, electrical, chemical and mechanical stresses so to identify overstress and fatigue-related product weaknesses. Evaluate product design quality/reliability risks and assess electronics manufacture process related quality/reliability issues.
They drive critical component identification and the associated vendor selection and qualification requirements. Using their knowledge of process capability for electronic component production as well as system-level performance requirements to establish critical to quality and reliability metrics, they develop datacenter system level reliability model and related reliability quantification and risk analysis for datacenter configuration optimization.
During sustaining stage, you will be responsible for monitoring product performance in the field and will be responsible to drive root cause analysis of any critical failures and the associated corrective and preventive actions. You will drive effective vendor auditing and quarterly review process to drive the continuous improvements of datacenter availability.
As an SME in the reliability engineering field and product reliability leadership, as well as business negotiations and program management, you will conduct problem analysis and solve as well as communicate with vendors.
In this role, you will be required to travel within APAC and internationally.
Key job responsibilities
Here are the key role responsibilities for this role :
- Proactively drive reliability risk identification, assessment, and mitigation for critical data center infrastructure equipment
- Conduct comprehensive root cause analysis of any critical equipment failures in the field
- Collaborate cross-functionally with internal and external partners to influence product specification, design, and reliability qualification
- Develop and maintain data center infrastructure reliability models and quantify reliability risks
- Monitor field performance and drive ongoing reliability improvements
- Serve as a subject matter expert and provide technical leadership on reliability engineering best practices
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic qualifications
- Bachelor's or Master’s degree in Reliability Engineering, Physics, Electrical, Mechanical or Materials Engineering or related field
- 8+ years of Reliability Engineering work experience in high reliability industry
- 5+ years of experience with failure analysis activities and root cause analysis
- 5+ years of experience with accelerated life testing, stress analysis and finite element analysis
Preferred qualifications
- Ph.D. in Reliability Engineering, Physics, Electrical, Mechanical or Materials Engineering or a related field.
- 10+ years of work experience in reliability risk identification and assessment from component to system level applying analytical, experimental and statistical approaches to evaluate product design and manufacture quality/reliability levels.
- Experience with proactive and effective reliability approaches in a cost-effective manner throughout product design, manufacture and deployment stages
- Proven experience in working with external design and manufacturing supply chain partners.
- Familiarity with major data center infrastructure equipment reliability performance
- Ability in managing multiple qualification activities and development schedules.
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