Chubb is seeking an experienced senior customer engagement and contact center engineer to join our growing global UC&C engineering team. The Sr. Customer Engagement Engineer is responsible for development, implementation and serviceability of Chubb’s contact center infrastructures and is the expert technical resource for contact center transformation projects.

The candidate embodies sound engineering principals and is highly collaborative, creative, problem solving, and technically curious. This position will drive strategic infrastructure initiatives and oversee engineering of transformation projects. This role will also assist in establishing operational support models, self-service tools, process automation, and proactive monitoring required for a scalable and highly available communication service.

This is a senior level technical role that requires executive presence and proven attention to detail, processes, and an engineering discipline of complex production enterprise environments. As a member of the broader Enterprise Infrastructure Services team, the candidate will have direct responsibility for diagnosing and resolving complex infrastructure issues and outages.

Ideal candidates will possess proficiency in the leading contact center technologies and delivery experience of complex hybrid infrastructures including telecommunications, public & private clouds, and on-premise contact centers.

Responsibilities:

• Architecture & engineering foundation: Understands the concept and execution of architecture and engineering in the development and deployment of Genesys, inContact, Cisco, Microsoft, and/or Avaya contact center solutions.
• End user service orientation and business acumen: Initiate and proactively engage projects in response to business requirements and strategic infrastructure projects. Leadership role in program initiatives and comfortable with strategy, finance, resourcing, and goal-oriented delivery.
• Program leader: Successfully lead large scale transformation programs that include complex integrations of many technology components from Cisco, Avaya, inContact, and Genesys. This includes the deployment of new voice, video, SMS, business chat messengers, and supportive technologies.
• Leading engineer role for all global contact center applications; including - cloud providers, internal/external infrastructure, telephone providers, interaction recording, workforce management, reporting, session border controllers, and integrated equipment, devices, and infrastructure.
• Solution engineering all customer engagement & contact center infrastructure transformation services for voice & video solutions, designing global routing plans, software lifecycles, and overseeing operational departments processes and inventory.
• Contribute significantly to product design, documents, solution, development, DevOps, test plans and test execution
• Ability to comprehend and implement best practices for contact centers, analyze routine production problems and direct and implement corrective changes to reduce failures and improve redundancy and recovery.
• Develop operational process automation using efficient technologies & procedures for Move, Adds, and Changes telephony service.

Requirements:

• At least 8 eight years of relevant experience with Contact Center, ACD, IVR, WFM, and recording services including architecture design, configuration, implementation projects, and complex system integrations. Experience transforming distributed contact center systems into global technology standard
• Must be a self-starter with the ability to work independently and in a collaborative team environment. Proven track record in relationship-building and driving change in a matrixed work environment.
• Strong platform experience with leading collaboration technologies and certifications are a plus. Experience with the following: NICE inContact / Genesys PureCloud / Engage Cloud / Cisco Contact Center Enterprise / Avaya Contact Center
• Experience with global telecommunications providers, SIP trunking, and global routing and regulations.
• Understanding of cloud technologies such as Azure or AWS and knowledge of security best practices and regulations.
• Ability to manage multiple projects in a dynamic environment and experience with project delivery successes that include softphone, mobile workforce, and unified communications deployments.
• Understanding of the Agile development methodology, SDLC, and DevOps experience a plus for improved automation and operations
• Knowledge and experience with networking infrastructure (QoS, Routing, Packet Captures, DHCP, DNS, Active Directory etc.)
• Understanding of security infrastructure within the context of collaboration services (firewalls, VPN, key management, encryption, certificates, etc.)
• Strong ability to identify, understand and communicate business needs and application architectures for technical projects.
• Excellent communication and collaboration skills; ability to effectively communicate across all levels is required.
• Excellent written/verbal skills; ability to effectively communicate is required.
• Experience in understanding and communicating technical concepts to a non-technical audience.
• Bachelor’s degree or equivalent work experience recommended.

• Installation, support and troubleshooting of software, hardware, and peripheral device
• Monitoring. Troubleshoot. Windows Laptop/Printer
• IT END USER SUPPORT MANDATORY
• Troubleshooting the PC's, LAPTOPS, PRINTERS,
• Responsible for troubleshooting in Operating system Managing and updating Windows patches for Desktops and Laptops.
• Desktop Support through remote access Coordination with clients and customer regarding their problems
• Any other ad-hoc duties assigned / required

Job Description & Requirements

• Installation, support and troubleshooting of software, hardware, and peripheral device
• Monitoring. Troubleshoot. Windows Laptop/Printer
• IT END USER SUPPORT,
• Troubleshooting the PC's, LAPTOPS, PRINTERS,
• Responsible for troubleshooting in Operating system Managing and updating Windows patches for Desktops and Laptops.
• Desktop Support through remote access Coordination with clients and customer regarding their problems
• Any other ad-hoc duties assigned / required

• Provide service and spare parts quotations to customers enquiries.
• Performs in-house repair and on-site commissioning for various gas and water quality analyzer, CEMS and AQMS.
• Troubleshoot analyzer and advise customers on the best solutions in accordance with standard procedures and safety guidelines of the company.
• Create and maintain strong relationships with customers and provide good support.
• Support in Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) for projects.

Requirements:

• Degree in Mechanical/Electronics/Electrical Engineering or equivalent.
• At least 3 years working experience in the analytical instruments.
• Strong knowledge on gas analyzers, CEMS and water quality analyzer.
• Possess own transport, transport allowance will be provided.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Supervise customer requirements and collaborate closely with their IT and maintenance support vendors.
• Take charge of technical issues reported by customers, ensuring they are tracked and resolved promptly, and escalate to the relevant channels when needed.
• Aid with the technical requirements within customers' environments by integrating new and established technologies.

Requirements:

• Diploma in Computer Science or equivalent.
• At least 2 years of experience as a System/Network Administrator.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Develop test programs for Digital, PMIC, RF & Mixed Signal products on automated test equipment.
• Liaise closely with the design engineers on the first silicon debug, device characterization, test program bring up and production release activities.
• Troubleshoot digital vectors (JTAG/SCAN/ATPG / Functional / Mbist) and Device characterization across PVT (Process, Voltage and Temperature).

Requirements:

• Diploma in Electronics/Electrical/Communication Engineering or equivalent.
• At least 3 years of developing SOC programs from NPI to volume ramp stage experience with Advantest V93k or Teradyne Uflex/Iflex.
• Proficient in Java, C/C++, Visual Basic, Perl, Python

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Assisting in setting up the test equipment for production and engineering team.
• Handle all Test & Backend Equipment sustaining i.e. Bench, ATE, Handlers, Thermostream, ICOS, Laser Mark, etc.

Requirements:

• Nitec in Electronics / Electrical Engineering, Mechanical, Biomedical, Mechatronics
• At least 2 years of relevant working experience
• Able to work from 7am - 7pm

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Installation and maintenance of semiconductor equipment.
• Record engineering enhancements for future documentation.
• Develop procedures for the assembly, inspection, and testing of equipment.

Requirements:

• Diploma in Mechanical/Mechatronics Engineering or equivalent.
• At least 2 years of experience in setting up automation equipment.
• Knowledge of Electro Mechatronic System
• Willing to travel internationally for field support as needed.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Prepare documentations and coordination with government sectors.

Requirements:

• Degree in Civil Engineering
• At least 5 years of experience in LTA project

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Job Description & Requirements

• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

Job Description & Requirements

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Job Description & Requirements

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Responsibilities

· On-site supervision and performing troubleshooting, warranty issue, testing & commissioning, servicing jobs on both mechanical and electrical on the company’s products. Site can be in overseas, at anchorage, Off-Port Limits or shipyard, on-board vessel on voyage repair or land-based industries.

· Based on the service process, plan and perform service assignments on company installations worldwide.

· Prepare service and/or calibration report of the work activities carried out and spare parts used.

· Able to advise and recommend to the Superintendent and/or vessel crew on problem and operation of the equipment in accordance with the manufacturer specification.

· Provide technical support and deliver high quality service to satisfy the company’s customers.

· Carry out risk assessment for each service and observe safe work practice. At all times comply with regulations at work site (e.g. on-board vessels and at shipyards).

· Perform any other duties as assigned by the Management from time to time.

· Providing equipment training to customers and new service technicians if needed.

· Claims and Deviation handling.

Requirements

· Preferably with 1 – 3 years of experience on Tank Level Gauging.

· To be able to withstand long working hours/weekends and travel on short notice including overseas trip.

· Candidates without experience are welcome to apply.

To apply, please visit to www.gmprecruit.com and search for Job Code: 24709.

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lionel Liew | Registration No: R1330693

System Engineer

• Working Days: 5 days (Mon-Fri)
• Working hours: 9am – 6pm
• Location: Bukit Merah
• Salary: Up to $4,500

Job Description:

A system engineer duties encompass installing, commissioning, and offering round-the-clock support for the company’s implemented products and solutions. Additionally, they are tasked with mentoring junior engineers. The ideal candidate should be a collaborative team player capable of comprehending requirements and environments, with the technical expertise to guide the team through successful implementation endeavours.

Responsibilities:

• Be part of a talented team of like-minded people to design, implement, commission and support leading edge telecommunication products.
• Client-facing to understand and troubleshoot customers’ issue.
• To liaise and work with global equipment vendors to follow up and drive closure on technical related matters, including issues and documentation, with occasional business travel of projects.
• Provide guidance to junior engineers.
• Lead the project technical team to design, build and implementation of Tier 1 turn-key projects.
• Conduct technical workshops for clients based on existing product offering.

Requirements:

• A degree or diploma in an Engineering or Computer Technology discipline specialized in Communications Engineering, Computer & Software Engineering, Cybersecurity, Artificial Intelligence and Big Data Analytics.
• Knowledge in any of the below fields in 4G/5G mobile communications, cloud computing, network function virtualization, database, Linux Operating Systems and IP networking domain knowledge will be advantage.

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No:

Senior/Staff Software Engineer

• Working day: Monday – Friday
• Working Hour: 8:30am - 6:15pm
• Salary range: $6,000 to $12,000
• Location: Woodlands

Interested applicants can also send your resume to

WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Responsibilities

• Design, develop, test, and debug robust and efficient industrial automation software using C++, C# & WPF.
• Utilize Windows API and libraries for interaction with hardware components.
• Program machine functionalities using motion control cards for precise movement control.
• Integrate with distributed I/O systems to gather sensor data and control actuators.
• Implement robust communication protocols for data exchange between software and hardware components.
• Leverage advanced threading techniques and synchronization mechanisms for optimal application performance.
• Employ advanced memory management practices, including memory mapped files, file mapping objects, and memory sections, to ensure efficient resource utilization.
• Utilize the C++ Standard Library and templates effectively for code optimization and reusability.
• Understand and utilize Windows objects like events and mutexes for thread synchronization and communication.
• (Optional) Develop user interfaces using frameworks like WPF or WinUI to provide a user friendly experience for monitoring and control (if applicable).
• Write well-documented, maintainable, and efficient code adhering to best practices.
• Collaborate with electrical engineers and mechanical engineers to understand system requirements and ensure software meets functional specifications.
• Participate in code reviews and provide constructive feedback to fellow developers.
• Stay up-to-date with the latest advancements in C++, industrial automation technologies, and relevant libraries.

Job Requirement:

• Bachelor’s degree in computer science, software engineering, or a related field
• Minimum 5+ years of experience developing industrial automation software using C++, C# & WPF.
• Proven experience with programming motion control cards and distributed I/O systems.
• Strong understanding of Windows API development and memory management techniques.
• In-depth knowledge of the C++ Standard Library and its functionalities, including templates.
• Experience with Windows objects like events and mutexes.
• Familiarity with Windows GDI and GDI+ is a plus (for graphics-related tasks).
• Experience with Borland/Embarcadero C++ Builder VCL platforms is a strong plus.

• Deliver engineering support for wide range of products (RF / Mixed Signal / Digital) through all phases from development to production release.
• Liaise closely with test engineering team and production support team to drive debug activities, reliability qualification and yield enhancement.
• Maintain close interaction with Product Test Engineering team and communicate technical product status to management.

Requirements:

• Diploma in Electronics/Electrical Engineering or equivalent.
• At least 5 years of Product/Test Engineering experience with foundry process background.
• Hands-on experience with Advantest 93K ATE.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Implement software development/support for automated computer vision equipment.
• Participate in Software Development Life Cycle.

Requirements:

• Diploma in Engineering
• At least 2 years of working experience in Visual Studio Development Environment.
• Good understanding of automated Computer Vision equipment, image procession automatic

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Level 2 IT Support Address user tickets regarding hardware, software and networking

Walk customers through installing applications and computer peripherals

Ask targeted questions to diagnose problems

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel

Follow up with clients to ensure their systems are functional

Report customer feedback and potential product requests

Help create technical documentation and manuals

Work Location : Central location under any government Agency

Working hours : Mon - Fri 9 - 6 pm

• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

• Plan and schedule work sequences for construction operation
• To study tender / construction drawings, specifications and contracts to understand project requirements.

Requirements:

• Degree in Civil Engineering
• At least 5 years of relevant working experience

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Provide crucial support to the Salvage Master/Project Manager during emergency responses, ensuring efficient coordination and execution of salvage operations on-site.
• Contribute to the enhancement of salvage capabilities by assisting in the selection and maintenance of state-of-the-art equipment and establishing effective maintenance protocols.
• Collaborate with a multidisciplinary team to troubleshoot and restore complex ship systems, sharing knowledge and insights to optimize operational outcomes during salvage missions.

Requirements:

• COC Class 3 certified
• Diploma in Marine Engineering or equivalent.
• At least 5 years of experience with various types of vessels and engine-room plants on modern merchant ships.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Handle the design team to achieve targets for the Civil engineering, Geotechnical engineering, Infrastructural design works.
• Lead consultant and review their design to ensure to meet the relevant requirements and the project’s preference.
• Discuss the design results to the client and other stakeholders and obtain their agreement.
• Enhance the design to reduce cost and construction schedule effectively.
• Finish all design works including necessary approvals without adversary affecting the tender/construction schedule.

Requirements:

• Degree in Civil Engineering recognized by the PE Board
• At least 7 years of marine civil design experience in a large-scale project.
• Good knowledge in international and domestic standards for design work.
• Experience in marine structure D&B plant project and overseas ODA project is an added advantage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

Position title: System Engineer (Public Sector)

Working Days: 5 days (Mon-Fri)
Working hours: 9am – 6pm
Location: Alexandra
Salary: $4,500 Max (Depends on Experience)

Job Description:

A system engineer duties encompass installing, commissioning, and offering round-the-clock support for the company’s implemented products and solutions. Additionally, they are tasked with mentoring junior engineers. The ideal candidate should be a collaborative team player capable of comprehending requirements and environments, with the technical expertise to guide the team through successful implementation endeavours.

Responsibilities:

• Be part of a talented team of like-minded people to design, implement, commission and support leading edge telecommunication products.
• Client-facing to understand and troubleshoot customers’ issue.
• To liaise and work with global equipment vendors to follow up and drive closure on technical related matters, including issues and documentation, with occasional business travel of projects.
• Provide guidance to junior engineers.
• Lead the project technical team to design, build and implementation of Tier 1 turn-key projects.
• Conduct technical workshops for clients based on existing product offering.

Requirements:

• A degree or diploma in an Engineering or Computer Technology discipline specialized in Communications Engineering, Computer & Software Engineering, Cybersecurity, Artificial Intelligence and Big Data Analytics.
• Knowledge in any of the below fields in 4G/5G mobile communications, cloud computing, network function virtualization, database, Linux Operating Systems and IP networking domain knowledge will be advantage.

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No:

Position title: System Engineer (Public Sector)

Working Days: 5 days (Mon-Fri)
Working hours: 9am – 6pm
Location: Redhill
Salary: up to $4,500 (Depends on Experience)

Job Description:

A system engineer duties encompass installing, commissioning, and offering round-the-clock support for the company’s implemented products and solutions. Additionally, they are tasked with mentoring junior engineers. The ideal candidate should be a collaborative team player capable of comprehending requirements and environments, with the technical expertise to guide the team through successful implementation endeavours.

Responsibilities:

• Be part of a talented team of like-minded people to design, implement, commission and support leading edge telecommunication products.
• Client-facing to understand and troubleshoot customers’ issue.
• To liaise and work with global equipment vendors to follow up and drive closure on technical related matters, including issues and documentation, with occasional business travel of projects.
• Provide guidance to junior engineers.
• Lead the project technical team to design, build and implementation of Tier 1 turn-key projects.
• Conduct technical workshops for clients based on existing product offering.

Requirements:

• A degree or diploma in an Engineering or Computer Technology discipline specialized in Communications Engineering, Computer & Software Engineering, Cybersecurity, Artificial Intelligence and Big Data Analytics.
• Knowledge in any of the below fields in 4G/5G mobile communications, cloud computing, network function virtualization, database, Linux Operating Systems and IP networking domain knowledge will be advantage.

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No:

Position: Production Engineer

Monday – Friday (8.30am – 5.30pm)

Location: Pioneer

Salary: $3,300 to $4,500

Requirement:

• At least 2 years relevant experience in plant operation or manufacturing
• Process Degree in Mechanical / Electrical / Process Engineering or equivalent

Responsibilities:

Plant Operations

• Identify root cause and troubleshoot production and equipment issues, implementing corrective actions and process improvements.
• Provide technical support to ensure production line efficiency and reliability.
• Track and analyse machine and process parameters to provide feedback for problem resolution and to improve efficiency.
• Conduct feasibility studies, equipment criticality and risk assessments for production equipment and systems.

Plant Maintenance

• Maintain various technical documents/drawings such as equipment specifications, machine records, vendors list, spare parts list etc
• Interface with equipment vendors to understand maintenance requirements, spare parts availability and service contracts if any.
• Coordinate maintenance activities between different teams.
• Manage and upkeep plant critical spares

People

• Collaborate with production and tooling team to achieve targets, product quality, operational and productivity improvements.
• Ensure the use of safe work practices and behaviors.
• Encourage a culture of continuous improvement.
• Provide guidance and training to production team.

Other responsibilities

• Ensure compliance to QEHS requirements.
• Perform other duties as assigned by supervisor.

Low Yu Xuan Reg No: R24123804

The Supreme HR Advisory Pte Ltd EA No: 14C7279