Company overview
Nomura is an Asia-based financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Asset Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com
Nomura's IT department provides technology solutions to support the company's business activities. The team works closely with senior leadership, business units, and stakeholders to develop and implement effective IT strategies, providing guidance on technology selection and implementation while ensuring system reliability, security, and scalability. Nomura's IT team specializes in software development, infrastructure management, cybersecurity, and data analytics and is known for providing exceptional service to clients. With a strong track record and commitment to innovation and global reach, Nomura's IT department is well-positioned to continue driving growth and success in the financial industry.
Job/Group Overview:
The Group Infrastructure Services (GIS) department is responsible for the implementation, deployment and support of technology infrastructure services including private and public cloud, desktops, messaging and collaboration tools, voice communications, mobile, multimedia, data centers and networks across Nomura Group companies.
Within GIS, the Workspace Services team is looking for a Collaboration and Messaging Services technical support engineer who will provide Asia-wide coverage of a rich product set on behalf of our internal client base of over 25,000 people.
Reporting to the Singapore-based VP in charge of Collaboration and Messaging Services, this role includes detailed planning and execution of new product deployments, version upgrades, security enhancements and the decommission of obsolete components. There will also be day to day support responsibilities in the event of service interrupting incidents or end user requests requiring human intervention. The global Collaboration and Messaging team employs a follow-the-sun coverage model, and team members share on-call and weekend support responsibilities on a rotating basis to cater individual work/life balance.
Responsibilities:
Covering a product set used by everyone across the organization, project demands and support “hot spots” will continuously evolve and the responsibilities of this role will adapt accordingly. Examples of tasks performed by this team include:
- Provide direct support to a large internal user base on a variety of communication channels
- Support infrastructure components of Microsoft Exchange email (on-premise and Online/cloud-based), MobileIron, RightFax, Microsoft Teams, Veritas Enterprise Vault archiving, Proofpoint SMTP Infra, and more
- Manage related server and appliance infrastructure of the above products
- Interact with local and global team members, across other product teams and external vendors to understand and delivery industry best-of-breed collaboration and messaging solutions
- Design and manage enterprise-scale migrations for platform upgrades or changes, e.g. on-premise to cloud-based mailboxes
- Plan and execute production environment changes to maintain the integrity of the plant
- Own day to day incident management from communication and technical standpoints, and follow up with root cause analysis / problem management closure
- Enhance the monitoring and maintenance toolsets using scripting and other automation tools
- Provide rotational weekend and on-call support
Requirement :
A successful applicant for this position will have experience supporting collaboration and messaging products in an enterprise environment, be a strong communicator in English, enjoy solving complex technical problems, and have an end-user client focused mindset.
Mandatory Skills:
- 5 to 8 years in collaboration and messaging related roles in a global organisation
- Confident supporting global platforms across multiple geographies and time zones
- Practical experience with formal change, incident and problem management processes
- Comfortable communicating with end users, global team members, and senior stakeholders such as business planning departments and IT management
- Solid knowledge of Active Directory concepts, Exchange and SMTP mail routing, enterprise mobile device management frameworks, Microsoft Teams
- Strong troubleshooting and problem solving acumen
- Skilled with PowerShell scripting and other automation methodologies
- Able to self-manage priorities and proactively see tasks through to completion on a fast changing landscape
Preferred:
- Experience managing Microsoft 365 tenant hosted services including Exchange, Proofpoint SMTP Infra and Sharepoint Online, Teams and OneDrive
- Familiar with enterprise infrastructure technologies such as SAN storage, LAN/MAN/WAN networks, DNS, Windows Server, Linux Server
- ITIL certification, knowledge of ITIL service management tools e.g. ServiceNow
- Familiar with collaboration tools such as Confluence, Jira, Teams, Sharepoint
Diversity Statement
Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.
DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.
Nomura is an Equal Opportunity Employer
SFID: 5833
