Total 2 job vacancies by Accord Insurance Agency

As the Customer Service Officer, you will work directly with customers to meet their needs, answer their questions and provide support.

Job Description(s):

• Answers customer inquiries via phone, WhatsApp, email, and/or in-person
• Performs call and email follow up with customers.
• Generate sales leads with selling products and promoting services
• Identify and assess customers’ needs to achieve satisfaction
• Develops a rapport with customers
• Attends monthly staff meetings
• Makes recommendations to management to improve customer experience
• Assist with placement of orders, renewals, refunds, or claims
• Go the extra mile to engage or service existing customers

Job Requirement(s):

• Candidate must possess at least a Degree and above in any field
• General Insurance experience (with BCP, PGI and ComGI Cert) and navigation of insurance portals are an added advantage
• Entry candidate with the right skillsets and attitude are welcome to apply
• Proficient in speaking both English and Mandarin (for liaison with Mandarin speaking customers)
• Possess relevant experience in call center or customer service environment preferred
• Know how to genuinely have fun in an environment charged with people energy
• 5.5 days work per week; Mon-Fri : 9am-6pm; Sat : 9am-1pm

Applications will be treated in the strictest confidence. Only shortlisted candidates will be notified.

Roles & Responsibilities:

- Oversee daily transactions, including accounts payable/receivable, general ledger and bank reconciliations

- Prepare budgeting reports and forecast revenues

- Manage month-end and year-end closing

- Monitor the daily performance of the accounting department

- Organize financial data into useable information and maintain updated records

- Track the progress of financial and accounting objectives

- Establish accounting policies and procedures, aligned with company’s targets

- Ensure compliance with the law

Job Requirements:

- Bachelor's degree in Accounting or Business Administration required.

- Five years or more of related experience required.

- Proficient in Microsoft Office applications, with advanced Word, Excel, PowerPoint

- Has a good command of English, with both written and oral communication skills

- Ability to multitask and prioritize daily workload

- Takes accountability of work and good attitude over teamwork

- 5.5 days work per week; Mon-Fri: 9am-6pm; Sat: 9am-1pm