Total 2 technical support engineer job vacancies in Finance / Banking / Insurance category in Singapore

GENERAL DESCRIPTION

The candidate will be a member of the IT Service Management team. The Application Support Analyst provides primarily Level 2 support for the different applications that are supported out of Asia and Zurich.The analyst will also be responsible for the monitoring of incidents/issues, tracking of problems and ensuring SLA are met for the applications under his/her charge.

Key Features and Accountabilities

Good knowledge of IT systems in banking domain. Understanding of Private Banking would be advantageous.

Below are the key areas of focus –

• Manages day-to-day incidents/service requests and problems in the IT environment
• Ensures that availability & reliability for the relevant production applications are maintained
• Ensures health checks, system connectivity, consistency and data integrity are performed as per schedule
• Supports the IT Service Continuity Management activities relating to the relevant production applications
• Processing of incident tickets generated by monitoring systems and service desk within SLAs
• Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Business stakeholders

Production Support Governance

• Responsible for incident/service request/problem tickets
• Coordinate incidents solving activities
• Support Incident Management team in the resolution of high priority incidents
• Perform tickets review and make recommendations for improvement
• Monitoring of production environment to ensure system availability
• Performs health checks, system connectivity, consistency and data integrity
• Supports batch monitoring/management/issue resolution
• Supports the ITSCM lead for the IT Service Continuity Management DR/ BCP exercises
• Keep application documentations up to date

Change and Release Management

• Performing sanity checks on applications during periodic releases on weekends
• Involve in pre-release walkthrough on changes related to the applications under his/her charge

Regulatory Responsibilities &/OR Risk Management

• Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations
• Support DR/BCP activities in assigned application areas and ensure smooth and seamless completion of activity within regulatory guidelines

SKILLS REQUIREMENTS

Personal and Social

• Conscientious in ensuring defined SLAs are met
• Good communication and organization skills
• Ability to work independently or as part of a team
• Ability to interact and coordinate with business users within a financial institution
• Ability to analyse problems and provide short term and long-term solutions
• Highly motivated, and proactive, with an eagerness to learn and take on new concepts

Professional and Technical

• Candidates must have least 5 years’ experience in Level 2 support in a banking environment
• Candidates must have exposure to technical requirements analysis, planning, configuration management, and hands-on technical skills
• Knowledge of MAS TRM guidelines
• Knowledge of ITIL concepts
• Technical knowledge with LINUX/UNIX systems and J2EE based apps servers is a must
• Functional/technical knowledge in the area Channels/Digitalization (e.g internet banking services, client output/document generation), Data Integration (e.g. data warehouse/ETL concepts) as well as in the area of Transactions handling systems is preferred
• Good understanding and frequent usage of MYSQL or Oracle on different database platforms is preferred
• Knowledge of basic MS office tools and various operating systems
• Knowledge of performance monitoring tools is an added advantage
• Knowledge of T24 and its underlying architecture is an advantage

KEY FEATURES OF THE POSITION

General

• The role provides exposures to Wealth Management systems (CRM, Client on-boarding, KYC, AML, Name Check, Documentum, Captiva, GMC, and Liferay Portal)
• Investigate and resolve production issues to help maintain a stable production environment

Client / Stakeholder Management (internal & external)

• Stake holder management – working closely with finance, business change engineers, and project managers to drive and manage IT delivery
• Analyse requirements, estimate efforts, plan timeline, manage progress
• Ensure awareness, involvement and support from the key stakeholders and participants by building strong project teams and maintaining robust communication on the project status throughout its life cycle
• Drive and review technical and architectural design, enforce architectural guidelines and challenge status quo

Regulatory Responsibilities &/OR Risk Management

• Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations
• Take responsibility for ensuring that risks and issues are identified and managed closely and drive all stakeholders to deliver on time and to the required quality standards

SKILLS REQUIREMENTS OF THE POSITION

Professional and Technical

Professional

• Well organized and ability to prioritise and carry out multiple tasks Able to influence and drive projects to meet key milestones and overcome challenges
• Able to translate functional requirements to efficient and fit-for-purpose technical solutions
• Preferably, have experience in finance/banking domain
• Communicate highly technical issues to non-technical audience
• Understand business / system requirements and translate them into technical solutions that are scalable, stable and fit for purpose
• Ensure adherence to the bank standards (including code, security and performance)
• Work collaboratively with team to achieve goals. Experience working in Agile methodologies, such as Scrum, and/or Extreme programming

Technical

Must Have:

• .NET Core and Framework, Entity Framework
• Service oriented architecture, RESTful services
• SQL (MSSQL, Oracle, Postgres)
• Angular, NgRx, Redux
• Kubernetes (PKS) and Virtual Machines
• Streaming using Kafka, Avro
• Open API, UML
• Strong computer science knowledge (algorithms, data structures, object-oriented design)
• TDD. Able to write acceptance test.
• Maven
• Basic Linux shell scripting commands
• Familiarity with Intellij, Git, SonarQube/SonarLint.
• Development and delivery with Java, EJB, Spring Boot, MySQL and IBM MQ
• Experience in following best practices like Test-Driven Development (TDD) and continuous Integration (CI)

Desirable:

• JBOSS (or any other application server knowledge).
• Spring Boot
• Java Server Faces, JPA, EJB knowledge.
• Able to write/understand complex SQL queries.
• React JS, or Angluar

Personal and Social

• Good communication skills
• Good work ethnics and punctuality
• Good problem solving abilities
• Good team player
• Good service attitude
• Systematic and meticulous
• Ability to work both Independently as well as in team
• Hands on development experience