Total 2 quality assurance control job vacancies in Finance / Banking / Insurance category in Singapore

Job responsibilities:

1. Handle enquiries, feedback and complaints from retail banking customers.

2. Responsible for managing and enhancing the quality of customer service at branches.

3. Responsible for customer service quality training.

4. Responsible for collation of monthly Complaints Management System report, monthly External Fraud data.

5. Prepare relevant business data for reporting.

6. Other ad-doc duties assigned by supervisor.

Job Requirement:

1. Three years or above of relevant experience in Retail Banking.

2. Excellent communication is paramount.

3. Be able to read, write and verbalise in both English and Chinese language in order to handle Chinese speaking customers and Head Office.

4. Bachelor's degree from a reputable university.

Job Description

• Review facility documentations including facility agreement, collateral and other documents to ensure completion of documentation, perfection of collateral documents, satisfaction of conditions precedent, conditions subsequent and other approval requirements;
• Ensure transactions are implemented and complied with the Bank’s policies, local and foreign applicable regulations and guidelines;
• Liaise with internal and external parties in order to resolve documentation issues;
• Follow-up on pending documents;
• Conduct post-mortem review on approved credit documentation transactions;
• Assist in formulating and / or revising policies and procedures relating to credit documentation review;
• Prepare regulatory and management reports;
• Perform any other relevant duties to achieve team’s targets.
• Perform Non Performance Loan management /collection work.
• Other tasks assigned by the management.

Job Requirements

• Bachelor Degree or above(Finance, Economics accounting or related majors) with more than 2 year of relevant work experience.
• Strong financial, analytical and credit management skill
• If the applicant has Non Performance Loan management /collection work experience or Collateral Management work experience is preferred.
• Experience in credit risk management ,Review facility documentations and/ or Collateral Management will be an advantage.
• Effectively bilingual in English and Chinese is required as incumbent is required to liase with Chinese counterparts from Head Office.