Requirement
GCE O Levels with more than 2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt colle..
Requirement
GCE O Levels with more than 2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt collection (in a call centre environment)
Highly independent and organized
Team player with a positive attitude
Pleasant personality
Pleasant and firm phone skills
Good communication skills (verbal communication)
Description
Handle inbound and outbound collection calls in a call centre environment
Communicate and explain breakdown of amount payable to customers in detail
Negotiate with customers on repayment amount and payment dates, where applicable
Provide customer service and enhance overall collections efficiency and delinquency rates
Resolve customer issues and handle walk-in customers who wish to make payment
