Total 5 communications executive job vacancies in Finance / Banking / Insurance category in Singapore

The Investment Operational Risk and Compliance team is part of the Risk Management Department which drives risk management agenda, ensures sound and effective risk management framework and promotes risk culture. The team oversees and conducts the operational risk management function for Income’s Investment related activities and ensures these activities are compliant with applicable laws, regulations, and internal standards. We are looking for a strong and pro-active team player who wants to grow with Income to join us.

Your main responsibilities will include:

Investment Operational Risk

• Drive and Support the Investment Operation Risk framework, procedures, and related activities, in the areas of Risk

Management / 2nd Line of Defence.

• Conduct the Incident Notification and Reporting (Ops Loss) for Investment related activities
• Provide support to Risk and Control Self-Assessment (RCSA), Control Testing and Quality Assurance Review, and recommend enhancements on adequacy of the design of internal controls and processes
• Review the Investment Management Agreement (IMAs), Investment Portfolios Guidelines, Subscription Documents and other requests from our Investment Teams.
• Review the Investment Breach Register and Investment's team standard operating procedures (SOP) on a regular basis.
• Participate to the regular review on External Fund Managers.
• Coordinate and prepare Monthly Incident Reporting with the Investment personnel for Risk Management reporting
• Coordinate and support for Substantial Shareholding reporting for other jurisdictions other than SG

Investment Compliance (Regulatory)

• Support to the Investment Compliance (Regulatory) framework, policies, procedures, and related activities (i.e., assessment, dissemination and advisory on Regulations applicable to Investment activities)
• Review and assess Investment Regulatory Breaches, prepare notification to Authorities
• Report and escalate compliance shortcomings, violations and breaches to Senior Management, Board committees, and Authorities.
• Contribute in the preparation of compliance report on a quarterly basis

Qualifications

• Degree in Accounting, Finance, Law or equivalent
• Experience in Asset Management / Investment will be preferable
• Minimum 3 to 5 years of relevant experience either in Portfolios Operations or Investment Compliance or Operational Risk
• Familiar with MAS regulations, notices and guidelines with respect to Fund Management and Insurance Investments will be a plus (e.g. Securities & Futures Act, Code of Collective Investment Schemes, MAS Notice 307, CPF Investment Guidelines).
• Good in communication and writing skills, able to present to and engage with different audience
• Team player with good interpersonal skill, able to work independently as well
• Analytical skills

The Life and Health Operations (LHO) department plays a pivotal role in ensuring we provide our customers with affordable and comprehensive life and health products, with efficient processes to allow optimal service to our customers.

As an Executive, you will report to the Life Claims Section Lead, manage health/minor claim assessment (including managed healthcare system) and handle administrative duties.

Key responsibilities include:

• Assess policy liability, compute and determine the claim amount payable based on policy cover and management guidelines for claim types such as minor claims of individual personal life insurance and managed healthcare system etc.
• Recommend payment or rejection of claims, ensuring timely and fair settlement of claims
• Ensure that claims are settled within the target time set and pending claims are reviewed within the target period
• Ensure that claims are processed in accordance to the service level agreements set within the organization and with external bodies such as CPF Board, vendor for panel clinics
• Work closely and maintain good rapport with representatives (financial consultants, advisers, brokers, etc.), officers and staff of other departments
• Communicate effectively with claimants and related parties, reinsurers, and external stakeholders such as the CPF Board, and hospitals, clinics, nursing homes, vendor for panel clinics in the course of claims administration
• Handle claim enquiries, service recovery, complaints, appeals and customer care matters
• Review and suggest process improvements for developing or implementing best practices
• Participate in operation efficiency and A.I. driven projects to bring efficiency to claims processes
• Undertake any projects or duties, including administrative duties, as assigned by Section Lead or Head of Function

Qualifications

• Diploma or Degree holder with 1 year of experience in Claims or Underwriting
• Good background in health claims
• Good policy language skills enabling accurate and consistent policy wording interpretation
• Good critical thinking skills and ability to handle complex computations
• Good written and communication skills, committed team player
• Meticulous with good analytical and administrative skills
• Able to multi-task and work independently
• Ability to work under pressure and manage deadlines
• Customer centric

The candidate will manage the accounts receivables, debt analysis and collection from various intermediaries. Key responsibilities will include:

• Responsible for prompt collection for all outstanding debts by performing outstanding debt recovery activities and monitoring overdue account receivables via calling, emailing, or other communications.
• Investigate and resolve discrepancies or disputed transactions with policyholders/ intermediaries/other stakeholders.
• Prepare reminder letters or appointment letters (if necessary)
• Prepare and perform/ allocate premium payment updates
• Prepare monthly/quarterly updates and analysis on outstanding cases
• Monitor all accounts for possible bad debt write-offs
• Liaise closely with intermediaries and internal / external stakeholders proactively to reduce credit exposure and build/foster strong relationships
• Handle enquiries from intermediaries / external stakeholder and ensure that queries / issues are promptly attended to and resolved
• Resolves unallocated receipts by reviewing outstanding report, payment history and liaising contact with internal and external parties
• Prepares and collate the monthly / quarterly management statistics and analysis for business reporting.
• Perform statement reconciliation in a timely manner
• Achieve productivity, efficiency and quality in recovery work done
• Performs updates of standard operations procedures
• Collaborate with Business Owners and IT on systems enhancements/ projects
• Initiate process improvement initiatives, support and participate in system enhancements and testing
• Assist the Superior and support the operational business as required.

Requirements:

• Degree / Diploma holder
• Min 1 year of credit control experience
• Preferably knowledge in PowerBI, Power Query, coding skillset
• Good knowledge in MS Excel
• Familiarity with bookkeeping and basic accounting procedures
• Proactive, good interpersonal, communication and analytic skills
• Highly organized, attention to details
• Fast learner who is able to multi-task
• Pleasant, positive personality, enjoys collaborating with others and a team player

We are looking for a proactive professional to join our Investment Operational & Compliance Risk team. As a member of the team, you will work closely with the Product Development and Marketing departments and be instrumental to review and launch new investment-linked funds and contribute to the top line growth of the ILP business for the company. You will also collaborate with the Investment department to provide operational and compliance risk oversight on Income’s multi-asset funds of over SGD$40 billion, identifying, monitoring and reporting operational and compliance risks in investment management activities.

Key responsibilities include:

1. ILP Fund Review

• Work with the Product Development and Marketing departments to review collaterals (e.g. Product Highlight Sheet, Factsheet, Fund Summary, etc.).
• Engage with stakeholders to communicate requirements.
• Assist to review/streamline the ILP fund review process as part of efficiency optimisation and continuous improvement.
• Assist to review standard operating procedures (SOP) on a regular basis.

2. Investment Operational & Compliance Risk

• Assist to Perform periodic Risk and Control Self-Assessment (RCSA), Compliance Risk Assessment (CRA), and Controls Testing and.
• Assist to review Investment Operational and Compliance Risk processes, and provide guidance to relevant stakeholders and/or recommend enhancements on the adequacy of the design of internal controls and processes.

3. Other Activities

• Contribute to strategic projects.
• Regular/ad hoc Board and Management Committee reporting.

Qualifications:

• Degree in Accounting, Finance, Law or equivalent.
• Experience in Asset Management / Investment will be preferable.
• Minimum 3 years of relevant experience either in Portfolio Operations or Investment Operational or Compliance Risk.
• Familiarity with MAS regulations, notices and guidelines with respect to Fund Management and Insurance Investments will be an added advantage (e.g. Securities & Futures Act, Code of Collective Investment Schemes, MAS Notice 307, CPF Investment Guidelines).
• Good communication and writing skills, able to present to and engage with different stakeholders.
• Team player with good interpersonal skill, able to work independently as well.
• Sound analytical skills.

Job Responsibilities:

• Assess accidental medical expenses claims within authority limit according to policy terms and conditions
• Manage and respond to mailbox and customer calls in a timely and professional manner
• Communicate with policyholders, brokers, and other stakeholders to resolve claims efficiently
• Identify and escalate complex claims to team lead or manager
• Ensure that the job’s KPIs are met
• ⁠Ensure compliance with company policies and regulatory requirements
• Undertake any other duties or projects as assigned by the manager

Job Requirements:

• Diploma or Degree in any discipline
• 1 to 2 years of experience in insurance claims handling or related fields
• Insurance industry knowledge and certificates (e.g. Certificate in Health Insurance)
• ⁠Excellent communication, interpersonal, and customer service skills
• Attention to details; strong analytical, organisational and time management skills