Total 4 customer experience manager job vacancies in Finance / Banking / Insurance category in ite cc college central

About Us 

Refract Technologies is a pioneering technology company based in Singapore, specializing in the development of cutting-edge immersive solutions. Our focus lies in blending advanced augmented reality (AR) and mixed reality (MR) technologies to revolutionize the way people interact with digital environments. We are driven by innovation and committed to creating transformative experiences across industries, from gaming to enterprise applications. At Refract, we foster a collaborative and dynamic environment where creativity, technology, and ambition converge to shape the future of digital interactions. 

The Role 

As a Finance Manager at Refract Technologies, you’ll be overseeing the accounting and financial operations across multiple subsidiaries and ensuring the group’s financial stability. Working closely with the management team, you will develop and implement financial strategies, as well as provide financial insights and analysis for them to make informed business decisions. You will also be responsible for managing the financial team and ensuring compliance with financial regulations.  

If you are committed to understanding and guiding internal financial decisions involving tax minimisation, risk management, budgeting, asset purchase and sales, we want to speak with you. 

Responsibilities 

• Monitor the day-to-day and month-end financial and accounting operations within the group. 

• Drive value within the business through margin enhancement, lowering costs and driving operational efficiencies. 

• Prepare consolidated quarterly management report.

• Execute accurate reporting such as monthly and quarterly management reporting, to analyse options and make financial recommendations. 

• Participate in strategic data analysis, research, and modeling for senior company leadership. 

• Support project analysis, validation of plans, and ad-hoc requests. 

• Manage the company's financial accounting, monitoring, and reporting systems. 

• Oversee and drive Cash Flow Forecasts.

• Ensure compliance with regulatory financial requirements and accounting policies by constantly keeping up to date with existing and new legislation. 

• Strengthening current internal control and process improvement.

• Manage a team of finance executives to manage all accounting procedures for account results. 

• Manage smooth Corporate Tax Filing.

• Oversee GST Review (Quarterly).

Traits We’re Looking For 

• Ability to synthesize large quantities of complex data into actionable information.

• Commercial and business acumen.

• An excellent written and verbal communicator, who can clearly articulate ideas and information to stakeholders both at a highly technical and layman level. 

• Negotiation skills and the ability to develop strong working relationships with various stakeholders. 

• Ability to work and effectively communicate with senior-level business partners. 

• Excellent business judgment, analytical, and decision-making skills. 

• A keen eye for detail and desire to probe further into data. 

• Proven ability to work under pressure and meet task deadlines. 

Skills and Experience Required 

• Bachelor's degree in Finance or Accounting;  

• 5-8 years of experience in accounting and/or financial analysis 

• Knowledge of consolidated financial reporting 

• Experience using accounting software such as SAP or XERO 

• Knowledge on inventory accounting 

Bonus 

• Experience working in a gaming or technology industry 

• CPA certification 

• eXtensible Business Reporting Language (XBRL) Preparations and Filing 

• Corp Sec Experience 

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Striving to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, can we help each other succeed.
• Test | Measure | Act: Staying curious and reinventing ourselves, through innovation and experimentation.
• Focus on Impact: Creating impact through bias for action and tangible results.
• Serve with Obsession: Building win-win relationships for the long-term by having a customer obsession.

As a Credit Manager, you will be part of a team which is working to support our rapid growth at Funding Societies. Our credit team is responsible for making lending decisions. In addition to having a knack for problem-solving, it is absolutely crucial that you are willing to learn, understand and adapt to the fast paced environment.

What you will do:

Credit Assessment and Risk Analysis:

• Analyze risks, exposures, and perform due diligence for loan applicants using a proprietary platform, ensuring comprehensive risk assessment of SME clients.
• Evaluate the financial health of applicants through financial statements, market data, and industry trends, while considering macroeconomic factors that may impact the creditworthiness of the business.
• Balance credit risk and business risk by using analytical judgment to make educated and well-informed decisions on loan approvals.
• Conduct ongoing macro-economic, industry, and market analysis to understand potential impacts on the loan portfolio and provide recommendations for strengthening credit strategies.

Loan Evaluation and Decision Making:

• Evaluate, recommend, approve or reject applications based on creditworthiness, following established credit policies and standard operating procedures.
• Recommend loan/facility amounts, repayment terms based on credit risk profiles while adhering to the Company’s risk management guidelines.
• Provide risk mitigation strategies for identified risks, such as enhanced collateral or structuring of loan terms, to protect the Company from potential defaults.

Credit Risk Management and Portfolio Oversight:

• Perform data management and maintenance to ensure the accuracy, integrity, and performance of the SME credit portfolio, supporting a comprehensive risk framework.
• Develop and implement credit rating models and management processes for SME customers to ensure a robust credit rating system that reflects the borrower’s risk profile.
• Monitor and manage the SME loan portfolio on an ongoing basis, providing a forward-looking view of portfolio performance and adjusting credit strategies based on emerging trends.

Reporting and Strategic Recommendations:

• Prepare regular reports on loan portfolio performance, highlighting risk areas and making recommendations to senior management for improving credit policies.
• Take on special projects to support the company’s strategic goals, including initiatives related to credit portfolio improvement, new market penetration, and risk management.

Team Collaboration and Leadership:

• Collaborate with cross-functional teams, including financial product, operations, legal, and risk management, to streamline loan processing and support the company’s overall objectives.
• Lead and mentor junior credit analysts, ensuring consistent application of credit risk methodologies and supporting team development.

Compliance and Best Practices:

• Ensure all credit decisions are compliant with regulatory standards and internal credit policies.
• Continually refine credit scoring systems and recommend improvements to credit management processes based on industry best practices.

Scope:

• Works primarily with small and medium-sized enterprises (SMEs), providing financial analysis, risk assessment, and lending recommendations.
• Oversees loan portfolios that can range in size and complexity, requiring expertise in risk management and financial analysis.
• Plays a vital role in maintaining a balance between credit risk and business growth, ensuring both the financial health of the Company and the success of SME clients.

What we are looking for:

• Bachelor’s degree in Finance, Accountancy, Economics, or a related field.
• Professional certification (CFA, CPA, FRM) is a plus.
• Over 3 years of experience in working capital and trade underwriting, preferably focused on local SMEs in a financial institution or Fintech firm.
• 3+ years in credit risk assessment, lending, or financial analysis, with proven success in managing loan portfolios.
• Experience in creating credit rating models, policies, and procedures, with leadership potential to build processes from the ground up.
• Strong knowledge of financial statement analysis (income statements, balance sheets) and assessing creditworthiness.
• Expertise in credit risk management, loan structuring, and risk mitigation.
• Ability to analyze macroeconomic and industry data and apply it to portfolio management.
• Experience in developing credit scoring models and implementing credit policies.
• Excellent analytical and problem-solving skills for assessing and managing credit risk.
• Ability to balance credit and business risks while making sound lending decisions.
• Skilled in data-driven decision making and scenario analysis to improve credit policies.
• Independent thinker with strong writing skills and the ability to meet deadlines.
• Strong verbal and written communication for reports, presentations, and client relations.
• Effective team player who works well with internal teams and external stakeholders.
• Leadership potential to build products, credit policies, and processes from scratch.
• Capable of handling special projects aligned with the company’s strategic goals, including credit portfolio improvement and managing high-risk accounts.
• Deep understanding of credit risk, lending regulations, and banking practices.
• Familiarity with credit compliance standards and ensuring adherence to internal and external guidelines.
• Personal Attributes:
• Goal-oriented with strong work ethics, a passion for learning, and integrity in decision-making.
• Adaptable and strategic thinker who stays updated on economic trends to manage evolving risks in the SME sector.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Responsibilities:

• Oversee and manage the financial operations of the company, including budgeting, forecasting, and financial reporting.
• Ensure compliance with regulatory requirements and accounting standards.
• Manage cash flow and working capital to optimize financial performance.
• Monitor and analyze financial data, providing insights and recommendations for improvement.
• Collaborate with internal stakeholders to develop and implement financial strategies and plans.
• Manage relationships with external stakeholders, including auditors, tax advisors, and financial institutions.
• Lead and mentor a team of finance professionals.
• Provide financial guidance and support to other departments within the organization.
• Stay updated on industry trends and changes in financial regulations.
• Ad hoc financial analysis and projects as required.

• Bachelor's degree in Finance, Accounting, or related field.
• Minimum 5 years of experience in finance or accounting roles, with at least 3 years in a managerial position.
• Professional certification such as CPA or ACCA is preferred.
• Strong knowledge of financial principles and accounting standards.
• Experience in budgeting, forecasting, and financial analysis.
• Excellent analytical and problem-solving skills.
• Ability to effectively communicate financial information to non-financial stakeholders.
• Proficiency in financial software and Microsoft Office applications.
• Ability to work independently and in a team environment.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

The role

You run the accounting function at Love, Bonito. Reporting directly to the CFO, you will be in charge of maintaining the integrity of our accounting infrastructure and ensuring it scales with the Company.

Main responsibilities

• Oversee all related functions in the accounting department including accounting operations, general ledger, and financial reporting functions
• Manage preparation of monthly, quarterly, and annual consolidated management reports on a timely basis
• Lead all audit and internal control operations and ensure adherence to local statutory financial reporting requirements
• Oversee the annual audit process and coordinate with external auditors.
• Manage and mentor 10+ accounting team based in both Singapore and Malaysia
• Manage cash flow and liquidity to support day-to-day operations and investments.
• Oversea treasury strategy to optimize risk-free yield from excess cash on balance sheet
• Lead implementation of any accounting related technology
• Manage key relationships including auditors, banks, payment providers, and insurance
• Ensure compliance with all regulatory reporting requirements.

Qualifications & Experience

• Minimum 6 years of relevant experience in audit firms and/or accounting functions 
• Experience managing a 10+ team that’s decentralized
• Bachelor degree in finance, accounting, or other relevant fields
• ACCA/CPA/CA qualification
• Highly proficient in Microsoft Excel
• Bonus: Prior experience with SAP B1

1. Flexible Work Arrangement

• Work from anywhere*!
• Hybrid work and adjustable hours - as long as present during our core working hours

2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement, Mental wellness support)
• Tailored coaching services for mental wellness

3. Learning and Career Development

• Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
• Dedicated leadership training for those of managerial responsibilities
• Friday pm off for learning

4. #TeamLB perks

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Welcome to #TeamLB swag and store gift cards (get your LB work outfit on us!)
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
• Internal Referral programme