Bank Anti-Fraud/Scam Customer Service Advisor (Contact Centre)
Job Responsibilities
· Liaising and Escalating with relevant BUs / Compliance to meet MAS Compliance and Regulatory standards.
(PDPA & MAS Notice 626)
· Gathering Evidence for Scam Report and Escalating to relevant BU for Touchpoint / Investigation /
Compensation within stipulated timeframe
· Understanding Fraud & Scam Terminology...