Total 2 quality control engineer job vacancies in Finance / Banking / Insurance category in D13 Macpherson, Braddell

Key Responsibilities and Accountabilities:

• Perform credit checks in accordance with the company’s Credit process, accurately documenting outcomes in a timely manner.
• Resolve customer disputes effectively to ensure invoices are paid punctually and in full.
• Monitor and manage overdue accounts utilizing various automated systems and computer tools.
• Persuade customers to settle outstanding amounts, arranging repayment plans within authorized levels and considering individual financial circumstances; escalate when necessary.
• Maintain records of customer financial status and collection efforts accurately.
• Execute clerical tasks such as sorting correspondence, responding to inquiries, generating reports, and updating system data.
• Contact delinquent customers via mail or phone as per established protocols, specifying reasons for late payments and reviewing/agreeing on sales or service terms.
• Address customer queries regarding account issues, offering guidance on necessary actions and debt repayment strategies.
• Efficiently manage workload to meet performance metrics and service level agreements.

Qualifications:

• Previous experience in a similar credit control environment.
• Strong familiarity with Power BI preferred.
• Advanced proficiency in Excel.
• Ability to foster strong relationships with external clients and internal colleagues while meeting demanding deadlines.
• Exceptional verbal and written communication skills.

Description

• Follow up with customers for outstanding payments and resolve payment disputes
• Issue reminder letters to delinquent accounts- Recommend appropriate actions for delinquent accounts
• Attend to customers’ enquiries pertaining to billing and collection
• Work closely with other departments to resolve customers’ complaints in billing discrepancy
• Prepare credit note and debit note
• Achieve the target set by the Management
• Assist the Head of Department in statistical reports

Requirements

• Diploma or above in accounting profession
• Relevant experience in Credit Control are preferred
• Proficient in MS Office, in particularly MS Excel
• Good interpersonal and communication skills
• Team player and also able to work independently
• Must be meticulous and possess sense of urgency
• Must be able to work under pressure

Benefits

• Training provided
• We provide 16 days of annual leave, medical and dental benefits, along with insurance coverage to our employees