Total 1 technical support job vacancies in F&B / Tourism / Hospitality category in Singapore

Job Title: Agile Coach- Agile Delivery Support

Location: Singapore

Project:

Digital Banking Technology & Payments transformation projects

Job Objectives

Part of the Agile Practice and adoption team, this role will be supporting Agile transformation initiatives across within Bank department.

This role requires technical, business and transformation experience, and will be a hands on member of the team driving the long-term success of agile adoption at scale across the organization.

As the Agile coach the prime focus of this role will be to streamline processes and helping our squads to deliver better products in a faster and more efficient manner.

This role will involve:

1. Improve Agile delivery through targeted interventions including coaching, Training.
2. Identifying organisational impediments / improvement areas and implement customised solutions to improve productivity & quality.
3. Promote a culture of continuous improvement, set strategic goals and milestones for squads, projects and programs while constantly supporting the delivery teams to align to Bank’s Agile ways of working.
4. Work with the Agile Practice & Adoption team to create and implement metrics, dashboards to measure ways of working compliance & process maturity.

Key Responsibilities

Agile Coaching & Training

• Coach and drive squads and key stakeholders towards complying with the organization’s agile SDM (System Development Methodology) and agile ways of working. Demonstrate change mindset, by advocating agile and lean values and principles, and promoting and applying best practices.
• Collaborate with Tech delivery roles and business leads to constantly improve the quality and value delivery of projects and programs. Provide comprehensive advice ranging from backlog refinement, quality user story creation and sprint retrospective to feature planning, program retrospective and scaling agile
• Assess current systems and processes, work on a strategy for enhanced adoption of agile ways of working, and ensure all squad, project and program level agile events are conducted on time & with correct audiences while staying focused on identifying pain points and solving them.
• Promote a culture of continuous improvement, set strategic goals and milestones for squads, projects and programs, implement improvement initiatives, measure outcomes, and take corrective actions.

Agile Transformation

• Identify organizational impediments and dependencies restricting productivity, efficiency, and continuous delivery of customer value and propose creative & practical initiatives, along with execution plans and success metrics.
• Pinpoint areas of improvement, create and maintain engaging training materials, lead workshops and training sessions both virtual and in-person for squads and key stakeholders, track and monitor attendance and participation, and follow up with improvement actions to make sure a long-lasting positive impact is made towards a heightened level of agility.
• Contribute to creation and utilization/implementation of agile delivery metrics, surveys, observations, polls, and heatmaps for continuous measurement of agile performance and maturity and help squads to take corresponding refinement actions.
• Encourage and assist squads and stakeholders in correct usage of tools such as Jira and Confluence, and help find ways to protect the integrity and quality of the data entered.

Key Requirements

• 5+ years of experience in information technology, preferably in banking, finance, or a similar highly regulated domain with at least 2 years of experience in managing/participating in software projects using agile methodology.
• 2+ years of agile coaching experience in addition to taking on roles such as scrum master or product owner, coupled with a successful track record of managing/participating in agile transformation programs, projects, and initiatives including scaling agile across the organization.
• Strong analytical and good problem-solving skills, data-oriented decision-making skills.
• Capable of assessing multiple technical solutions/options and coming up with reasonable, creative & balanced solutions aligned to business priorities.
• Excellent stakeholder management and communication skills including ability to influence both functional and technical stakeholders from various levels of the organization.
• Ability to drive persistent transformations and change initiatives by understanding both concepts and their real-life applications, aligned to the organization’s priorities.
• Team player and prepared to work and deliver results with minimum supervision by taking the initiative and accountability, working with strict timelines and under pressure, and dealing with ambiguity and resistance to change.
• First class MS PowerPoint knowledge along with enhanced presentation skills to prepare and deliver concise and effective slides to complex audiences.
• Expert in commonly used tools such as JIRA and Confluence, and good knowledge of DevOps processes and tools such as CI/CD, Bitbucket, Git, Jenkins and similar
• Holding multiple advanced- level agile certifications including scaling agile
• Experienced in working with teams located across multiple countries and able to interact with colleagues from different vendors, countries, and time zones.
• Business / Technology consulting experience at major companies will be a distinct advantage.
• Proficient in MS Excel and knowledge of other tools like PowerBI will be a plus.
• Proficient in performing document updates and maintaining standard operating procedures, Training manuals.