Total 4 cash management officer job vacancies in F&B / Tourism / Hospitality category in Singapore

Contract Duration

· 6 Months (With Option to Extend 6 Months)

Working Location

· City Hall

Working Hours

· 5 Days (Mon to Thur: 8.30am to 6.00pm; Fri: 8.30am to 5.30pm)

Lunch Break: 1 hour

Offered Salary

• Up to S$15.00 per hour (Depending on qualifications & relevant working experiences)

Requirements

· Diploma holder with relevant working experiences

· Experience in customer service would be preferred

· Billing and Claims Administration

· Data Analysis and Data Handling Skills

· Proficient in Microsoft Word and Excel

· May be required to use Government digital tools

Job Description

1. Set up and manage registration processes (e.g. process the registration, appeals, maintain database of registrants)
2. Work with appointed vendor and agencies to consolidate and disseminate the required information
3. Process reports submitted by vendor (e.g. verification of acknowledgement slips)

EA License No.: 96C4864

Reg No.: R1106928 (Jessica Toh)

Job Description:

To manage and deliver projects involving Residents’ Committee (RC) Centres, eg. fitting-out, upgrading and cyclical maintenance works. Duties include but are not limited to the following:

• Represent Client in liaising with project stakeholders
• Plan and establish the timelines for the various types of projects
• Conduct preliminary site surveys
• Manage communication and engagement of end-users (ie. RC members)
• Procure required relevant consultancy services and building/maintenance/fitting-out works
• Manage the projects to ensure successful delivery (planning, construction and post-construction)
• Ensure proper project documentation, including relevant internal approvals as required
• Process payments to appointed consultants and contractors and other project administrative tasks
• Attend to audit queries
• Review work processes and policies

Work Arrangement:

Location: Near Jalan Besar MRT

Contract Duration: 1 Year

Salary: TBA (monthly rated)

Working Hours:

• Monday – Thursday: 8.30am – 6.00pm
• Friday: 8.30am – 5.30pm
• Time-off in lieu for work done after normal working hours

Job Requirements:

• Degree in building-related or relevant disciplines; other qualifications may be considered
• Minimum 2-year experience in project management of similar projects
• Additional background in quantity surveying/contract management and mechanical & electrical engineering is preferred, but not a pre-requisite
• Good interpersonal, communication and written skill.

EA License No.: 96C4864

Reg. No.: R22110485

Job Scope:

Legalisation (Main Task):

- Ensure the accuracy and compliance of procedures prior to document authentication

- Conduct thorough, multi-step verifications on Singapore Government-issued documents before processing them

- Provide exceptional, responsive customer service to address inquiries, resolve issues, and enhance the overall customer experience

- Assist customers and members of the public with online payment processes

- Respond promptly to customer inquiries received through walk-ins and emails

- Address customer challenges or concerns related to Certificates and document legalisation

- Support counter operations by assisting with general and technical issues, escalating matters as needed before opening

Stakeholding (When required):

- Administrative support (including data entry) to the team to ensure smooth and efficient daily operations

- Maintain and update records in the Stakeholding System and SharePoint

- Ensure timely completion and accuracy of assigned tasks.

- Carry out additional duties as assigned

Working Arrangement:

Contract Duration: 11 Months

Location: Coleman Street

Working Hours: Mondays to Fridays (office hours)

Salary: Monthly Rated

Job Requirements:

• Strong customer service orientation, complemented by excellent communication and problem-solving abilities.

• Proficient in computer applications, particularly MS SharePoint and MS Office Suite, including MS Word and Excel.

• Detail-oriented with a meticulous approach to tasks.

• Able to work independently as well as a team player

• Good communication and interpersonal skills

• Training will be provided

EA License No.: 96C4864

Reg. No.: R22110485

What the role is

Reporting to the Community Architect Team, the candidate will be required to perform the following key tasks:

What you will be working on

1) Partnership and Engagement

• Partnership and Engagement Strategy

(a) Connect partnership and engagement plans with policy intent

(b) Situate partnership and engagement plans in operating context and manage risks

• Sense and Evaluate Impact

(a) Set indicators, identify suitable output and outcome indicators, and collect data

(b) Analyse data and evaluate effectiveness of engagement based on intended outcomes

• Design Engagements

(a) Design engagements that are aligned to objectives, using appropriate partnership and engagement strategies and techniques

(b) Design interventions to amplify and close the loop for engagements

• Stakeholder Engagement (including internal stakeholders)

(a) Identify and prioritise stakeholders based on issue/domain area

(b) Build and sustain relationships with stakeholders

• Mobilisation

Mobilise partners or community, including internal stakeholders, to co-create and co-deliver outcomes

2) Programme Evaluation

• Evaluation planning

Develop a robust evaluation plan at the start of a programme for the monitoring and execution of reviews for programmes/policies. The components of an evaluation plan include programme theory, indicators to reflect desired outcomes, data collection plans, and evaluation requirements

• Review Execution

Conduct reviews to assess the impact and value-for-money of a programme or project by applying evaluation methods, approaches, and tools. This includes reviewing programme outcomes and achievement of indicators, validating key assumptions and contributing factors, identifying process and policy gaps, and recommending solutions

• Evaluation Reporting and Follow-ups

Prepare, present, and follow through on the findings and recommendations from reviews in support of organisational decision making

3) Public Communications

• Marketing Communications Strategy

Develop marketing communications strategy and implementation plan tailored to specific audience profile to achieve desired outcomes

• Message Framing and Delivery

Craft and deliver messages in a manner that is aligned to communications strategy and objectives while considering different target audiences

• Outreach and Engagement (including internal communications)

Develop and implement engagement programmes to obtain buy-in from the public and internal stakeholders on policies

4) Service Delivery

• Customer Experience and Service Design

Understand different customer segments based on characteristics, behaviours and needs, and design services around customer journey and experience

• Customer Service and Case Management

Effectively deliver services, coordinate, and manage service cases, from the start of service requests to their resolution, including resolving service challenges and performing service recovery where needed

• Service Operations Planning and Management

Establish systems, processes and resources needed to deliver services effectively and efficiently.

• Service Tech Innovation and Application

Use technologies to automate and deliver day-to-day service operations and improve work efficiency

Location:

Near Paya Lebar MRT

Salary:

$3800 to $5000

What we are looking for

• Tertiary qualifications

• At least 2 to 3 years of experience in partner engagement, account/programme management, and data analytics including data mining

• Strong collaborator, yet able to work independently and articulate findings to management

• Good communicator of ideas and ability to think out of the box

• Initiative-taker, independent and able to rise to challenges and meet implementation deadlines effectively

• Good speaking, writing and critical thinking skills

• Those familiar with data visualisation tools will be an added advantage

Applicants without the required qualification but possess the relevant work experience are welcome to apply

The successful candidate will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure, subject to availability of permanent headcount

Reg No: 96C4864

EA License No: R22110839