Assistant Manager (Service Operation & Quality), Facilities Management
1 day ago
Key Responsibilities and Duties
Contract Administration & Management:
Lead contract management discussion, monitor contract milestones and rene..
Key Responsibilities and Duties
Contract Administration & Management:
- Lead contract management discussion, monitor contract milestones and renew contract upon expiries.
- Review and identify contractual issues against contract terms and propose for negotiation and amendment.
- Oversees and manage Service Level Agreement of Service Providers, ensuring it meets contractual performance and perform payment milestones. To take appropriate actions for non-conformance results.
- Manage existing service and maintenance contracts under Facilities Management.
- Assist HOD to formulate strategies for contract administration and management.
- Expected to work with ALPS, finance, legal and etc department on developing of service contracts.
Cost Control and Procurement:
- To manage and provide regular update on expenditure for FM
- Work with ALPS and support FM on procurement matter and processes.
- To assist HOD to manage FM OPEX and CAPEX Budget
- To oversees and management of utilities. To work with key stakeholders and provide updates to management regularly.
- To support and participate in RFP/RFQ
Quality Assurance:
- Assist HOD in formulating new FM QA policies, strategies and objectives in compliance with regulatory requirements
- Manage and oversee all FM QA related activities and ensure proper documentation
- Investigate non-conformances and review the effectiveness of corrective and preventive actions.
- FM rep for Internal Quality Auditor.
- Conduct quality system audits
FM Operations:
- Oversee the central management and documentation of Work Instruction, FM Policy, House Rule, Tenancy Fitting Out and Reinstatement Guideline, FM department asset, licensing & certification records. Expected to work with along FM system lead to update documentation, where applicable.
- FM rep for Workplace Safety & Health Champion and Business Continuity Planning
- Assist HOD is organising and managing FM training roadmap.
- Oversee FM office administrative support
Job Requirement
- Degree in Building, Property Management, Facilities Management, or equivalent with at least 4-5 years of related working experience or (Diploma with at least 7 years) in similar portfolio for Assistant Manager role.
- Degree in Building, Property Management, Facilities Management, or equivalent with at least 6-8 years of related working experience or (Diploma with at least 10 years) in similar portfolio for Manager role.
- Prior working experience in healthcare setting will be an advantage.
- Prior experience in management of service provider contracts will be an advantage.
- Familiar and experience with public sector procurement governance and processes.
- Knowledge in mechanical & electrical maintenance and operations works.
- Ability to organize, plan and manage facilities operation, project management works.
- Meticulous and organized worker with good follow-through.
- Excellent verbal and written communication skills and inter-personnel skills with the ability to communicate effectively across all levels and function well in a team.
- Able to adapt and thrive in a dynamic working environment.
- Creative, proactive and problem-solving attitude.
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