IT Operations & Admin - Administrative / 1st Level Support / wm
9 months ago
Responsibilities:
1st Level IT Support when required.
Perform routine monitoring and resolve basic issues according to Standard Operating Procedu..
Responsibilities:
- 1st Level IT Support when required.
- Perform routine monitoring and resolve basic issues according to Standard Operating Procedures (SOPs)
- Follow through the escalation process as necessary
- Track and manage all incidents to closure within Service Level Agreements (SLAs)
- Provide administrative support to ensure smooth day-to-day operations
- Perform data management and documentation duties to ensure accuracy of records
- Generate and prepare reports
- Source for viable vendors and request for quotations
- Liaise with internal and external stakeholders on projects to ensure timely delivery
- Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking
- Design and implement automation solutions
- Support ad-hoc duties and projects as assigned
Requirements:
- Candidates must possess at least a diploma
- Willingness and capacity to learn new skills and technology
- Excellent verbal and written communication skills
- Meticulous, excellent record keeping and documentation skills
- Good customer service skills
- Some background in IT will be an added advantage
HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.
We regret only shortlisted candidates will be notified.
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