Total 3,547 brand manager job vacancies in F&B / Tourism / Hospitality category in Singapore

Your role

Are you a communications professional with a technology bent? Do you have expertise in promoting growth, products, and business stories? Are you experienced in managing a communications team?

At UBS, we re-imagine the way we work, the way we connect with each other – our colleagues, clients and partners – and the way we deliver value. Being agile will make us more responsive, more adaptable, and ultimately more innovative.

The Group Operations & Technology Office (GOTO) APAC is looking for a Communications, Branding and Content Manager who will:

• raise GOTO Brand Awareness through strategizing and leading the creative team to deliver on agreed initiatives and ensure continuous improvement
• deliver engaging content and measure its effectiveness. Collate and publish the regional view for people and culture initiatives
• enhance brand value through data driven analysis, trending feedback cycles and develop initiatives for continuous improvement
• be responsible for the development of the team using a coaching approach to mentor, train and develop
• activate key influencers, educate global teams and relentlessly promote GOTO APAC both internally and externally

Your team

GOTO in APAC is a 2500+ strong diverse workforce present in 12 locations that require clear and concise information to allow them to understand the GOTO brand and adapt to any changes expected of them.

You will be located in Singapore, managing the GOTO APAC Communication, Branding and Content team. Depending on the topic and the need, we drive strategic initiatives, coordinate regional projects whilst seeking alignment with our global stakeholders.

Your expertise

• experience in brand marketing and/or communications team management roles
• strong understanding in managing content creation for use across a range of communications channels / countries
• experience in writing interesting and accurate articles from a variety of sources e.g. people and culture initiatives
• internal communications experience is highly desirable
• demonstrated skill in data driven analytics to target areas for focus / improvement
• excellent organizational, problem solving skills in a fast and agile environment
• ability to communicate and influence all levels of management in a clear, concise manner

Responsibilities of a Restaurant Manager:

• Coordinate daily front and back-of-house operations.
• Deliver superior service and maximize customer satisfaction.
• Respond to customer complaints efficiently and accurately.
• Review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback.
• Estimate future needs for goods, kitchen utensils, and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage the restaurant's image and suggest improvements.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on revenues and expenses.
• Promote the brand in the local community.
• Recommend ways to reach a broader audience.
• Train employees on customer service practices.
• Implement policies for future restaurant operations.

Job Responsibilities:

1) Understand the business goals, identify performance gaps, and recommend solutions

2) Develop, plan, prepare, implement, and improve the training program for staff

3) Update and maintain the training manual, materials, and knowledge base

4) Conduct soft-skills training for all outlets staff according to SOP and required standards

5) Design and implement training framework and ensuring full use of our company's internal training app

6) Plan, implement, execute, and evaluate training plans.

7) Co-ordinate and communicate effectively on staff performance issues with the HR & Operations department

8) Manage and track induction and onboarding program for new employee

9) Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset

10) Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime

11) Evaluate and ensure the effectiveness of the training program

12) Manage the company's call center department

13) Conduct compliance and CCTV audit checks of outlets remotely

14) Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) is conducted in a timely manner

Job Requirements:

- Possess a Diploma in Business/Hospitality or equivalent

- Proven working experience as a Training Manager with 5 years in strategic planning and relevant experience in an reputable Restaurant Chain (preferably with full ACTA Certification)

- Track record in designing and executing successful training programs.

- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.)

- Excellent communication and leadership skills.

- Ability to plan and manage time effectively

- Strong multitasking skills

Job Benefits:

1) Running a well respected company in the industry that is known for being the only homegrown affordable QSR ramen chain serving affordable food to the locals

2) Daily Free Office Staff meal

3) Free flow office coffee and drinks

4) Quarterly staff recreation and entertainment budget (for managers' use only)

5) 14 Days Annual leave

6) Individual Profit-Sharing bonus of company's annual net income

7) Hospitalization and Surgery Insurance Coverage

8) Free Private Clinic Consultation

9) Paid medical and compassionate leave

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

JOB SUMMARY

The Asst Manager / Manager of SSHWS Active Aging & Senior Care Centre is responsible for delivery, maintaining and increasing the efficiency of the service. It is his/ her responsibility to supervise, train, motivate team, manage programs/ activities, strategize process improvements and deliverables, among other things.

Play a crucial role in ensuring the delivery of high-quality healthcare services to the elderly population within the facility. This position requires a dynamic and experienced leader who will oversee, strategize, plan, review activities, manage a team of healthcare professionals, and collaborate with community partners to promote the health and well-being of elderly residents.

KEY RESPONSIBILITY AREAS

Leadership

• Provide leadership and expertise to ensure the delivery service model & desired outcomes.
• Oversee and participate in the development, implementation, and evaluation of plans.

Team Management

• Supervise and lead a team of healthcare professionals, providing guidance, support, and achieve optimal performance.
• Foster a positive and collaborative work environment, promoting professional development and continuous learning.
• Conduct regular team meetings to discuss client care, address concerns, and share best practices.

Quality Assurance

• Implement and monitor quality assurance programs to maintain high standards of care.
• Conduct regular audits and assessments to identify areas for improvement and ensure compliance with healthcare regulations and best practices.

Collaboration

• Collaborate with other healthcare professionals, including physicians, therapists, and support staff, to provide comprehensive care for residents.
• Participate in interdisciplinary meetings to discuss and plan resident care.
• Proactive in seeking collaboration internally across SSHWS services & external parties.

Education and Training

• Develop and conduct training programs for staff to enhance their skills and knowledge.
• Stay updated on the latest healthcare trends, guidelines, and technologies relevant to elderly care.

Communication

• Maintain open and effective communication with residents, their families, and staff members.

Budget Management

• Work collaboratively with the finance department to manage budget efficiently.

Other Qualities

• Sharp business mind and proven success in productivity.
• Skilled in people management
• Proficient in IT and finance
• Excellent leadership and communication skills.
• Familiarity with healthcare regulations and compliance standards in Singapore is an advantage.

REQUIRED QUALIFICATIONS AND EXPERIENCE

• Diploma & above
• Minimum of 5 years of relevant experience, with at least 2 years in a supervisory or managerial role.

• Work closely with the Management and Line Departments in the pursuit for continuous improvements in the service, products and menu items, promotions and to meet productivity and profitability KPIs set by the Management.
• Plan the weekly staff roster, rotate and schedule all staff for full coverage to maximize productivity.
• Manage the sales revenue and operating expenses of the outlet, in accordance with the budget, so as to ensure cost optimization and minimize wastage.
• Monitor the activities of competitors and constantly find ways to improve menu offering and customer experience, so as to grow the F&B outlet’s revenue.
• To be actively involved in the advertising and marketing of the F&B outlet, and to work closely with the Marketing and Banquet teams.
• Responsible for ensuring and maintaining high level of customer satisfaction and to attend to customer issues promptly.
• To provide excellent service standards at all times, and to ensure courteous and efficient food and beverage services to the customers.
• Review customer feedback forms / outlet logbook on operational issues to correct and implement measures for improvement in food, beverage and service standards.
• Manage the training and management of staff, including conducting daily staff briefing and staff discipline.
• Work closely with the Kitchen Head Chef and the Kitchen team to ensure timely delivery of quality food.
• Ensure workplace cleanliness, and that the safety and food hygiene standards are met at all times.
• In charge of cash management of daily accounts, in liaison with the Accounts Department in the Head Office.

Brief Summary:

• Basic $3800 - $4200 (Depends on experience)
• Mon - Fri; 9.00am to 6.00pm
• Working location: Lower Delta Road
• Permanent role

Job Responsibilities:

1. Lead and motivate a small customer services team.
2. Handle customer issues and complaints.
3. Collaborate with suppliers and vendors, including key carriers, to enhance services.
4. Drive top-line growth through retention, penetration efforts, and business development.
5. Regularly review and optimize business processes and customers' SOP.
6. Review service experience, discuss improvements, and build relationships for business growth.
7. Audit responsibilities for filing and updating customers' and suppliers' records in iFMS.

Job Requirements:

• Min. general degree or professional diploma in business / sales & marketing / logistics.
• Min. 1-2 years of relevant experience leading a team in the logistics industry.
• Proficient in Portnet is an advantage.
• Pass Singapore Customs Declaration Test is an advantage.

For consideration, kindly submit your CV by clicking “APPLY NOW” or TEXT +65 9422 1220 for confidential discussion.

*Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

Job Scope:

-Motivate the staff and maintain an open channel of communication between the ground staff and the management.

- Ensure all staff are following the company’s SOPs

- Ensure smooth operations of the restaurant including working on the ground in the various roles (service crew, ramen chef, dish washer) as necessary.

- Training staff in each of the roles needed in the restaurant

- Stock taking, ordering with suppliers and ensuring no Out of Stock items

- Working with the Operations Manager to solve any issues which arise at the outlet

- Reporting the daily sales and ensuring proper cash handling

- Scheduling staff rosters

Requirements:

• Able to work in a fast-paced environment
• Self-motivated and willing to learn
• Experience in FnB is an advantage
• Able to handle and taste pork
• Friendly, able to work in a team
• Must be willing to work nightshift (Midnight Shift Allowance of $20/shift)
• Preferably able to start work immediately

Working Hours and Salary:

• 6 days 10hr / $3,600 to $5,000

Most common shift: 10am to 10pm / 11am to 11pm (2hr break)

Benefits:

- Monthly incentive bonus

- No MC Bonus

- Wellness Bonus

- Annual bonus

- Hospitalisation and Surgery Insurance

- Good career advancement opportunities

- Annual leave

- Paid medical leave

Interested, please WhatsApp: 92978413

Responsibilities:

• Maintaining inventory list, and stock management
• Ordering food ingredients from suppliers
• Planning of weekly schedule
• Training and coaching of staff, handling of staff issues and assisting in evaluating staff
• Prepare maintenance report, food loss report
• Recruitment of part time candidates
• Giving suggestions and feedback to Store Manager
• Assist in investigation in event of customers’ complaints
• Streamline processes and ensure smooth operations
• Leading the store’s daily meeting
• Cost control (food cost / labour cost)
• Ad hoc duties assigned by superior

Requirements:

• A minimum of 3 years of relevant experience in KTV / Restaurant Service / Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager is responsible to assist the Outlet Manager in managing the assigned outlet as a successful independent profit centre, in line with the outlet’s operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet.

• Ideally with a relevant degree, apprenticeship or diploma in hospitality or restaurant management
• Proficiency in computer skills
• Minimum 2 years work experience as Assistant Outlet Manager or Team Leader in a hotel or large restaurant with good standards

Responsibilities:

• Provide comprehensive leadership and management for multiple warehouse operations within the organization.
• Monitor and manage Key Performance Indicators (KPIs) in operations, including strategic planning for profit and loss.
• Demonstrate a profound understanding of Operations Management and exhibit proficiency in implementing Process Improvement strategies.
• Evaluate vendor qualifications, negotiate contracts, and assess performance.
• Manage vendor budgets and generate comprehensive reports on vendor-related activities.
• Enhance Net Worth for existing customers.
• Lead initiatives for precise inventory control, ensuring accountability and accuracy.
• Develop and implement effective monitoring systems for warehouses and inventory.
• Analyze metrics and data to evaluate warehouse performance.
• Lead projects for continuous improvement, aiming for best-in-class status.
• Ensure strict adherence to regulations, laws, and ISO requirements.
• Enforce compliance with health and safety regulations in warehouse operations.
• Utilize technical know-how to boost warehouse performance through the effective integration of technology.

Requirements:

• Candidate should possess a Bachelor’s degree in supply chain or related qualification.
• Posses E-commerce logistics experience.
• Minimum 5 years of managerial experience in a comparable profile.
• Technologically savvy individual with adaptability and flexibility.

How to apply:
By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration No.: R21103560
EA License No.: 20C0426 (Elitez & Associates)

Responsible for the Technical Department, providing leadership to existing technical team (consists of 1 technical supervisor and several technicians) by ensuring the entire plant laundry machinery, utilities equipment, premises and facilities are maintained at optimum level so that operations could carry out smoothly, efficiently and effectively.

KEY RESPONSIBILITIES

• To ensure all maintenance operations adhere to the applicable statutory legislations and regulation, also responsible for all the technical staff to work in a safe and healthy environment.
• To manage plant technical maintenance activities, technical staff planning, deployment and improve productivity of the technical operations.
• To ensure the life span of all equipment, system and structure can be prolonged with minimum disruption and operating costs.
• To prepare and manage annual technical operational budget
• To take charge of workplace safety & health
• To maintain ISO as well as bizSAFE certification
• To lead and supervise Procurement and Information Technology (IT)
• To take up projects or committees as and when assigned by the Management.

KEY REQUIREMENTS

• Degree / Diploma in relevant discipline such as in M&E, Industrial & System Engineering.
• Relevant working experience preferred.
• Good knowledge of Microsoft Office software.
• Able to work independently and results-orientated.
• Possess ability to lead and motivate a team include managing conflicts.

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are looking for F&B Outlet Manager to join our Fun and Vibrant team.

As a F&B Outlet Manager, we rely on you to

• Responsible for the proper and profitable function of the assigned F&B outlet
• Monitor and analysis levels of guests satisfaction and maximize guests' returns
• Conduct training and performance appraisal for team members
• Analysis productivity and prepare monthly reports
• Monitors cleanliness & hygiene standards required by HACCP / SFSMS
• Perform any other duties as and when assigned.

We are looking for someone who

• Relevant experience with similar capacity for at least 4 years
• Good communication and people management skills
• Strong organizational skills with ability to multi-task
• Able to communicate priorities and drives departmental goals and results

If you are the right person, what are you waiting for? Click the apply button now!

• Partner Sector Divisions in the management of grants to ensure adequate governance and compliance with Grant Policy & Best Practices, from scheme design to closure.
• Attend Sector Divisions’ enquiries relating to grant management processes
• Review processes, develop and implement improvements to strengthen grant governance and enhance operational efficiency (e.g. through Robotic Process Automation and/or other analytical tools)
• Develop and support generation of periodic Operational and Management reports
• Build capabilities of internal stakeholders and external partners through various initiatives
• Assist in audit related matters to ensure compliance with audit requirements
• Manage ad hoc projects or roles assigned

Job Requirements:

• Degree in Accountancy, Business Administration, Business Analytics or Statistics
• Minimum 5 years of relevant working experience in audit and financial compliance or grant management / compliance related work
• Highly analytical and with good problem solving skill
• Good communication and interpersonal skills
• Resourceful, meticulous, open-minded and able to multi-task in a fast-paced environment
• Highly self-motivated and resilient, who can embrace the challenges in handling ambiguity and dynamic changes
• A team player who is able work independently
• Proficiency in MS Office
• Knowledge of data visualisation/analytical tools such as RPA (UiPath), IDEA Caseware, R, Tableau and VBA will be an added advantage

Restaurant Manager

Reports to Management

Incumbent needs to perform shift works and work on Weekends and Public Holidays.

• In charge of operational managing the restaurant outlet (s).
• Ensure compliance to food quality, hygiene and workplace safety standards.
• Coach, mentor and train service staff on a day to day operations such as such as train staff to have good service standards and cashiering knowledge, upkeep cleanlness and tidiness of workplace, etc.
• Guide service staff to handle customers’ complaints.
• Organise and control inventory, manage budget and reduce in wastage.
• Plan, create and execute business strategies to sustain profitability and increase sales.
• Monitor sales and provide weekly and/or monthly sales reports to Management and provide reviews on a regular basis.
• Manpower planning and schedule weekly roster.
• Work with various stakeholders such as HR, Marketing and Maintenance Departments on manpower issues, marketing strategies to improve on business sales and maintenance work and repairs on a regular or needs basis.
• Any ad-hoc tasks assigned by Management from time to time.

You will be responsible for the efficient running of the outlet in line with brand standards, whilst meeting employee, guest and owner expectations. The Outlet Manager - Food & Beverage is responsible to manage the assigned restaurant as a successful independent profit centre, in line with the outlet's operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet.

• Ideally with a relevant degree, apprenticeship or diploma in Hospitality or restaurant management.
• Minimum 2 years work experience as Outlet Manager or Assistant Manager in a hotel or large restaurant with good standards.
• Must be proficient in general computer knowledge, including a working knowledge of point of sale systems.
• A team player and a dynamic leader.
• Should be detail-oriented and have strong organizational and communication skills.
• Should possess strong food and beverage knowledge. Beverage knowledge should include wine, spirits and beer.

Jigger & Pony Group is a leading hospitality company that owns and operates 7 restaurants and bars in Singapore.

A pioneer in Singapore’s cocktail bar scene, the Group’s portfolio comprise of four cocktail bars and three restaurants.

Cocktail Bars:

· Jigger & Pony (#1 Asia’s 50 Best Bars 2020, #9 World’s 50 Best Bars 2020)

· Gibson Cocktail Bar – Asian ingredients-focus meets classic cocktails

· Live Twice – Inspired by Mid-Century Japan

· Sugarhall – Rum-focused cocktail pub

Restaurants:

· Humpback – oyster bar and seafood restaurant with a focused wine & cocktail list

· Caffe Fernet – New-Italian restaurant with a view of the Marina Bay waterfront

· Rosemead – Convivial fine dining restaurant serving modern Californian cuisine

The Group is expanding our team and we are seeking for a candidate with high passion and experience to join as Principal Bartender / Assistant Bartender.

Job Description

• Oversee Bar operations and ensure sufficient staffing
• Train, guide and orientate new and existing bartenders and part timers
• Prepare alcohol or non-alcohol beverages with high degree of proficiency and consistency
• Engagement with customers to forge loyalty to the bar
• Responsible for the bar’s daily operation and inventory management
• Ensure cleanliness of the bar and all operating equipment
• Perform related duties as part of a tight-knit family of hospitality staff

Job Requirements

• Have a strong interest in crafting cocktails
• At least 5 years experience in cocktail bar environment with 2 years of bar management
• Hospitality-oriented
• Converse in good English and proficient in service-language
• Team player and friendly personality
• Positive attitude
• Willing work on shift and late hours

Job Responsibilities:

1) Understand the business goals, identify performance gaps, and recommend solutions

2) Develop, plan, prepare, implement, and improve the training program for staff

3) Update and maintain the training manual, materials, and knowledge base

4) Conduct soft-skills training for all outlets staff according to SOP and required standards

5) Design and implement training framework and ensuring full use of our company's internal training app

6) Plan, implement, execute, and evaluate training plans.

7) Co-ordinate and communicate effectively on staff performance issues with the HR & Operations department

8) Manage and track induction and onboarding program for new employee

9) Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset

10) Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime

11) Evaluate and ensure the effectiveness of the training program

12) Manage the company's call center department

13) Conduct compliance and CCTV audit checks of outlets remotely

14) Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) is conducted in a timely manner

Job Requirements:

- Possess a Bachelor's Degree in Business/Hospitality or equivalent

- Proven working experience as a Training Manager with 5 years in strategic planning and relevant experience in an reputable Restaurant Chain (preferably with full ACTA Certification)

- Track record in designing and executing successful training programs.

- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.)

- Excellent communication and leadership skills.

- Ability to plan and manage time effectively

- Strong multitasking skills

Job Benefits:

1) Running a well respected company in the industry that is known for being the only homegrown affordable QSR ramen chain serving affordable food to the locals

2) Daily Free Office Staff meal

3) Free flow office coffee and drinks

4) Quarterly staff recreation and entertainment budget (for managers' use only)

5) 14 Days Annual leave

6) Individual Profit-Sharing bonus of company's annual net income

7) Hospitalization and Surgery Insurance Coverage

8) Free Private Clinic Consultation

9) Paid medical and compassionate leave

Embark on a culinary adventure with us at Mutiara Seafood Jumbo Seafood's First Halal Concept Seafood Restaurant in the vibrant heart of Geylang Serai. Be part of our dynamic team in a 170-seater restaurant featuring alfresco outdoor seating and 4 exquisite VIP rooms. Join us now and dive into a world of delectable flavors!

Mutiara Seafood by Jumbo Seafood

1, Engku Aman Turn

#01-02, #02-03 VIP Rooms

Wisma Geylang Serai

Singapore 408528

Prerequisites

• At least 5 years of experience in F&B management experience in hospitality industry
• Customer oriented with high desire for service quality
• Strong planning and organizational skills with a keen eye for details
• Possess good analytical skills
• Knowledge of IT preferred
• Good oral and written communication skills preferably in, English Malay and others.
• Self-motivated and able to work in a fast pace environment

Responsibilities

• In charge outlet during RM absence / take over shifts
• To oversee the daily operations of the outlets
• To manage and supervise a team of supervisors & service staff to ensure maximum utilization of manpower allocated
• To lead, train and motivate staff in achieving customer service excellence
• To establish operational procedures and standards to ensure service quality
• To maintain and improve the overall performance of the outlets on a regular basis including
• cost analysis and monitoring of processes
• To maximize profitability of the outlets by increasing turnover
• To be responsible for the development, active training and advancement of employees
• To be responsible for financial performance of all outlets, including profit & loss and
• implement appropriate cost control/monitoring measures
• To perform duties in the best interests of the company
• To perform any other duties / tasks assigned by superior

Job Info

• Salary range from $3,500 - $5,000 commensurate to work experience and qualifications
• Work in a Pleasant Working Environment
• Work Location: Wisma Geylang Serai
• Staff lunch provided

Please email updated resume to [email protected] AND WhatsApp your CV to 8323-3443 for faster response.

Thank you for your attention. We regret to inform that only Shortlisted and Successful Candidates will be contacted. Remuneration offered shall be commensurate with qualifications and relevant experience.

Position title: Senior Executive/ Assistant Manager, Partnership Communications & Stewardship

Reports to: Manager, Partnership Communications & Stewardship

Location: Singapore

Date: March - July 2024 (Contract Role)

About WWF-Singapore
World Wide Fund for Nature (WWF) is one of the world’s largest and most respected independent conservation organisations. WWF’s mission is to stop the degradation of the earth’s natural environment and to build a future in which humans live in harmony with nature. As one of WWF’s international hubs, WWF-Singapore supports a global network spanning over 100 countries. WWF Singapore works closely with local stakeholders towards a greener and more sustainable Singapore and the region around us. We work to address key conservation areas, such as climate change, sustainable finance, deforestation, illegal wildlife trade, marine conservation, and sustainable production and consumption, through collaboration, education and outreach efforts involving the community, businesses, and governments. For more information, please visit wwf.sg.

Overview of Partnerships Team / Unit

The Partnerships Team develops and builds partnerships and relationships that drive income to support WWF’s conservation goals. The team’s aim is to contribute significant, sustainable levels of philanthropic funding from 1) high-networth individuals (HNWI) 2) trusts and foundations, 3) companies to support the local (Singapore-based) and regional (mainly South-East Asia) conservation, sustainability and education programmes in order to advance WWF-Singapore’s mission.

The team works closely with the Senior Management Team and peers in Conservation, Communications, Sustainable Finance, and Accounting and Finance teams to effectively contribute to the implementation of WWF-Singapore’s partnerships and philanthropic strategy.

Major Duties and Responsibilities:

We are looking for an enthusiastic, self-motivated, people person with a positive attitude that could help manage and steward WWF’s partnerships. This is a maternity cover role and you will be working closely with our core team to drive long-term partnerships with new and existing partners as well as engaging them through different activities.

Primary Role in Stewardship & Communications (85%) Account Management & Relationship Building

• Multitask and manage medium to priority partnerships and ensure that existing partners are stewarded appropriately, resulting in profitable long-term partnerships.
• Maintain open lines of communication with partners and/or relevant stakeholders to foster strong relationships and ensure they are informed.
• Proactively identify partnership-related issues and challenges, communicate and implement timely solutions.
• Map partnership outcomes according to agreement terms and provide regular impact reporting to partners.
• Work with the relevant Project Team to ensure progress of partnership outcomes and deliverables are on track as per agreement.
• Responsible for managing, tracking and spending of funds received by certain partnerships, in close collaboration and alignment with the Project and Finance teams.
• Gather data and insights from the partnerships managed to be shared with the Stewardship Team for the development of long-term partnership strategies and retention plans.

Strategic Partnership Communications

• Work closely with the Partnership Communications lead on communications-related deliverables under partnerships.
• Work together with the Communications Team on development of thought leadership, PR & Media pieces for partnerships.
• To analyse, monitor and explore opportunities to communicate about partnerships through various channels.
• Co-lead the execution of the Annual Partnership Reports to recognise key partnerships and maintain transparency as part of network standards.
• Co-lead the development of the quarterly Partnerships Newsletter to communicate project updates and key highlights to the partnerships database.

Corporate Engagements

• Lead the planning and execution of community or employee engagement activities for corporate partners (eg. Green Talks, Workshops etc.).
• Work with relevant internal and external stakeholders to deliver engagements effectively.

Secondary Role in Engagements & Fundraising (15%) Business Expansion

• Support the Partnership development team with any business development activity as required.
• Identify new opportunities within existing partnership to expand the scope of work and raise more funding for WWF’s conservation work in Singapore and regionally
• Successfully renew existing accounts.
• Perform other duties as required.

Required Qualifications:

• Bachelor’s Degree in Business, Corporate Marketing, Events, Marketing or Communications or any other relevant field.
• Minimum 2-3 years experience in Agency, Corporate Marketing, Client Servicing and/or Event Management preferred.
• Previous work experience in an international NGO sector will be an advantage.
• Fluent verbal and written communication skills in the English language. Bilingual is a plus.

Required Skills and Competencies

• Possess strong account management or client servicing skills
• Adaptable and proactive in managing accounts with minimal supervision. Experience in budget management is a plus.
• Ability to plan workload, estimate timelines accurately and work autonomously in a fast-paced environment.
• Solution-oriented and ability to develop and maintain strong working relationships with internal and external parties of different levels and backgrounds.
• Great listening, negotiation and presentation skills.
• Ability to meet tight timelines and handle multiple projects while meeting the needs of project partners and stakeholders.
• Ability to work in an international and multilingual environment is essential.
• Familiarity with basic softwares such as Google Suites and Microsoft Word, Excel, PowerPoint. Experience using project management and integration tools (eg. Asana, Active Campaign etc.) is a plus.
• Basic design skills and knowledge working with Adobe softwares (eg. Illustrator and Photoshop) is a plus.

Working Relationships

Internal – Ensures intra and inter-department collaboration for the optimal use of resources and organisational alignment. Works closely with the Partnerships Team, and the wider Fundraising, Conservation and Communications Team to ensure partnership deliverables are executed in a timely manner and communicated well.

External – Works with various partners supporting WWF’s work. Coordinates with external vendors relating to events, trips, communication materials and as and when required.

This job description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organisational needs.

Responsibilities:

• Assist in the smooth running of restaurant operations
• Ability in handling customers feedback and ensuring a high standard of service
• Responsible for maintaining the overall cleanliness of the restaurant dining area
• Manage staff discipline, presentation and performance
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Minimum 3 years of experience in the Food & Beverage industry preferably in a managerial role
• Team player with the ability to thrive in a fast-paced environment
• Adaptable to constant changes and capable of handling multiple tasks simultaneously
• Well-Organized, self-motivated and a keen learner
• Preferably with experience in Fine Dining restaurant
• Able to work on weekends, and public holidays
• Possess good command of English

Whatsapp 91834574 for more information

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Job Functions & Summary:

Assist and support the Senior F&B Operations Manager for the overall F&B strategy, and overseeing, supervising, and coordinating the entire operation of the Food & Beverage Department and its personnel within the Club.

Job Roles & Responsibilities:

1. Responsible for the highest standard of food and beverage service on day to day service for all the restaurants including banquet operation, ensuring appropriate measures on F&B costing and cost control, including staff cost, to contribute to the financial success of each outlet.
2. Adopt cost-effective and cost-efficient operation and machinery, establish efficient work processes to promote workplace productivity.
3. Plan and implement promotional activities to meet Members’ expectations and to achieve budgeted financial results.
4. Plan and execute F&B events calendar within the club premises for members enjoyment.
5. Manage and involved in planning for major club events.
6. Work closely with Executive Chef on regular food promotions to provide members with varied dining experience.
7. Manage monthly outlet promotions and submit in a timely manner for Club monthly Islander (magazine)
8. Closely monitor Member’s satisfaction and/or dissatisfaction and continuously seek improvement.
9. Review, update and implement various aspects of system and control procedures of the department, on a regular basis.
10. Review kitchen equipment on a monthly basis with kitchen inspection.
11. Reply to members feedback and suggestions with excellent problem-solving skills.
12. Comply with safety, hygiene and environmental regulations set by the relevant authorities e.g., NEA and MOH.
13. Develop standard operation procedures and provide training to employees to meet the required performance standards.
14. Establish annual operating and capital budgets and ensure adherence.
15. Financial year budgeting for all F&B outlets.
16. Ensure all procurement policy is adhered to by all outlet managers.
17. Responsible for the selection, development, and performance of service employees.

JOB DESCRIPTION

• Assist leadership team to identify, develop and execute against key strategic priorities for Keppel and support the Transformation journey
• Work collaboratively alongside key management teams across various segments to formulate action plans and key performance indicators to track strategic goals
• Lead primary/secondary research and analysis to identify opportunities and risks, and support strategy development and transformation efforts
• Understand key issues and business drivers across opportunities, and contribute towards thought leadership on value capture for Keppel
• Project manage key initiatives and programs that achieve Keppel’s targets
• Support Board and senior management in investment and key decision-making forums

JOB REQUIREMENTS

• Strong analytical mind with good business acumen, highly numerate with financial and accounting knowledge preferred
• Ability to see the ‘big picture’, balancing strategic thinking but practical business acumen
• Good interpersonal and people skills with prior experience working with senior leadership and management team
• Goal and task-orientated; enjoys problem solving
• Excellent written and verbal communication skills, ability to synthesize and create high impact materials
• Ability to see things from different perspectives and to contribute to a positive organization

The seniority of role offered would commensurate with the candidate’s relevant experience and skillsets. Only shortlisted candidates will be notified.