Total 3,649 customer experience manager job vacancies in F&B / Tourism / Hospitality category in Singapore

- Evaluate and recommend new techniques and technologies

- Manage Research and Development (R&D) credit studies and related activities

- Develop and sustain excellent client relationships during delivery of Research and Development (R&D) services

- Assist (other) Research and Development (R&D) project personnels with the delivery of engagements as needed,

including research and writing with regard to technical issues

- Provide Research and Development (R&D) quality assurance, engagement reviewer and exam support

- Builds effective cross-functional relationships with field implementation, regional food, distribution, facilities and

other professional services teams

- Implements and monitors quality assurance programs to ensure they meet or exceed intended objectives

- Manages third party audit program for region

- May provide technical guidance for quality assurance specialists in Region

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

Job Responsibilities:

• Oversee and manage the designated outlets and its operational and manpower planning

• Involving team members recruitment and hiring

• Involved in employees' disciplinary issues and outlet manpower needs

• Develop, motivate and retain subordinates, especially the high performers, to help them achieve and excel in the required quality and productivity target set

• Ensure all operation’s standard operating procedure (SOP) are in compliance with the company

• Ensure the outlets are in line with strict hygiene, health, cleanliness and workplace safety guidelines

• Handling or dealing with customer feedback, complaint

• Well versed in menu and operations, train and lead the team to achieve higher performance

• Perform other ad-hoc duties or projects assign as required or requested.

• Able to work with long working hour, weekend and public holiday

We looing for childcare Marketing Manager who can help us open China Market and able to do account for both country.

Job Description

● Develop an overall lead generation strategy for each brand/centre, including use of suitable lead capture, lead magnets, lead qualification and lead segmentation techniques.

● Plan and execute creative and innovative brand-level and centre-level lead generation campaigns, which ensure a steady stream of incoming qualified customer leads each month for each brand/centre within the organization’s network.

● Utilize an integrated mix of online and offline channels that include digital, email, social media, events, content marketing, affiliate/referral and localized outreach campaigns to meet monthly lead generation targets for each brand/centre.

● Create professional, effective landing pages for optimal conversion and track relevant customer acquisition metrics for continual campaign optimization.

● Develop creative ideas for lead magnets and/or promotional campaign mechanisms that appeal to target customers and helps the brand stand out against competitors in a crowded market.

● Maintain monthly calendar of all lead generation campaigns and programmes, both at the brand and individual centre level.

● Track and report on lead generation performance metrics, using this data to continually optimize campaign performance, including but not limited to the use of A/B testing and email/landing page optimization techniques.

● Use marketing automation techniques to automate processes, and collaborate with internal departments/stakeholders to obtain feedback and improve quality of campaign outcomes.

Experience & Skills Requirements

● Degree holder or higher qualification.

● At least 3 years of experience or more in driving lead generation and nurturing campaigns for B2C businesses.

● Deep knowledge and expertise in running and optimizing integrated marketing campaigns, SEM/PPC campaigns across Google/Facebook and also in other relevant offline and online channels.

● Experience in campaign budgeting and metrics tracking, measurement and reporting.

● Understanding of buyer psychology, pricing and discount strategies to maximize lead generation outcomes and eventual sales conversion.

● Expert command of the English language, with a creative mind overflowing with ideas, a keen eye for design & a flair for creating impactful marketing campaigns.

● Expert communication and presentation skills to engage key internal or external stakeholders effectively.

● Team-oriented player with ability to get things done quickly.

● Good project management and time management skills.

● Adaptable and able to work in a fast-paced, dynamic environment.

WE ARE LOOKING FOR A BARISTA & FOH to join our family! If you enjoy working in a young and vibrant environment this position is for you! We offer a 3 months traineeship program with potential to convert into a full-time position.

Traineeship commence in 1st May 2024 for 3 months.

**Welcome candidates without prior experience**

Main Job Scope:

• Learn all Barista's job scope
• Learn Front-Of-House duties

44 hours work week:

• Mondays, Wednesdays, Thursdays, Fridays: 8am to 3pm ( 30 mins break )
• Saturdays & Sundays: 8am to 6pm ( 1 hour break )
  

Job requirements:

• You are passionate about food
• You are someone who is full of energy and customer-oriented
• You are a fast learner and able to work independently

Benefits:

• Medical Insurance
• Annual & Public Holiday Leave
• Lunch subsidy

Drop us a WhatsApp @ 93834319 - Ling for an interview =)

Responsibilities:

• Spearhead and steer the seamless flow of operations.
• Monitor and optimize daily operational activities with effective workforce planning.
• Handle the allocation of daily tasks, including meticulous scheduling for technicians, taking into account their location, duties, and leave arrangements.
• Proactively assess and incorporate continuous improvements in delivery methods.
• Facilitate daily meetings at the workshop and disseminate essential updates to the team.
• Collaborate closely with technicians to tackle on-field challenges and find practical solutions.
• Establish effective communication channels with the sales team to ensure top-tier service delivery to customers, with a focus on quality equipment and skilled personnel.
• Enforce company policies and safety protocols through effective communication and implementation.
• Ad hoc duties as assigned

Requirements:

• At least a Diploma/Degree in Mechanical Engineering or equivalent
• At least 5 - 8 years of operations experience preferably from Oil & Gas industry bacground
• Ability to start work within short notice will be an added advantage

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

JOB SCOPE

• The Assistant Manager will assist the General Manager and Assistant General Manager in planning, coordinating and managing staff and services to ensure the Restaurant operations run efficiently and effectively and that customer service standards are maintained at all times. The Assistant Manager will be leading a team of Captains, Cashiers, Hosts and Service Attendants
• This role will encompass the formulation and implementation of operating procedures and standards, the management and development of staff, and liaise with executive management to ensure that Marina Bay Sands’ short and long term goals are met
• Support the Management team in achieving the financial, service and other related goals that have been set for the outlet through diligent and proactive management skills
• Deputize for the General Manager, Assistant General Manager and Manager during his/her absence
• Work with staff in service and food preparation to minimize wastage and increase productivity and efficiency
• Review operating results with the team and identify opportunities to improve performance
• Monitor all cashiering procedures are processed in compliance with accounting standards. Monitor and minimize wastage of consumables and maintain labor productivity ratios
• On a regular basis, inspect table set-ups; check for cleanliness, neatness of the restaurant environment ensuring compliance with standards of cleanliness and order
• Inspect food items are set in proper quantities and to Hotel standards
• Review the reservation book, pre-assign designated tables and follow up on all special requests
• Inspect that specified amount of food menus and wine lists are available and in good condition for each meal period
• Anticipate heavy business times and organize procedures to handle extended waiting lines. Seek support from other outlets where appropriate
• Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business
• Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues
• Supervise, mentor, train, schedule and evaluate staff. Prepare and deliver all staff reviews.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction
• Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues
• Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements
• Maintains staff files
• Responsible for maintaining and delivering reviews, discipline, staff awards, flex days, payroll, SRFs, etc
• Approves the schedule and flex day requests for all restaurant staff
• Responsible for coordinating training of all staff as required
• Coordinates inventories and orders food and beverage products, supplies and equipment as required
• Maintains guest profiles on a daily basis and takes appropriate actions as necessary.
• Holds daily pre-shift meetings and departmental meetings as needed.

Job Requirements

• Certificate or Diploma in Restaurant Management or extensive F&B experience.
• A minimum of 3 years’ experience at a managerial level in a 5-star hotel or a deluxe restaurant.
• Fluent in English, knowledge of additional languages is a plus.
• Knowledge of Asian and Western cuisines, their preparation and service.
• Be willing to work any day and any shift.
• Have a well-groomed, professional appearance.
• Able to perform under pressure.

ING Wholesale Banking Asia is looking for a Regional Transaction Monitoring Manager,to support Asia Regional Transaction Monitoring related initiatives & deliverables in the region spanning 11 WB Asia locations.

Job description

This person will be a part of the Asia KYC & Transaction Monitoring Team, which is a part of Regional 1st Line of Defence (LoD) Non-Financial Risk Team (Expert Team Asia (responsible for 1st line implementation of Non-Financial Risks) overseeing and actively participating in globally led programs relating to all FEC topics including CDD, KYC & Transaction Monitoring for the region.

This role requires strong FEC Knowledge & hands-on experience in Transaction Monitoring area including regulatory requirements, TM tooling and operational implementation aspects. The person in this role will also act as Transaction Monitoring Risk Ambassador within 1st LoD & promote a strong Risk culture.

Key Responsibilities include:

• Drive and provide Subject matter expertise on Transaction Monitoring( TM) related structural solution implementation for Wholesale Banking Asia based on both global and local FEC/AML requirements and standards .
• Manage outsourcing of all TM related services to due diligence for Transaction services – for Operations & Change related aspects) for Asia in-line with WB Sourcing Governance Framework. Oversee the service performance and monitor/act upon the issues related to outsourced services.
• This role will also require extensive collaboration with internal 1stLoD, 2nd LoD & 3rd LoD regional and global stakeholders to drive discussions, decisions, escalate and embed appropriate governance as required.
• Responsible to coordinate and facilitate annual TM Risk Assessments execution across 7 Asia branches.
• Play an active role in implementation of TM tooling including liaising with global change teams, working with regional operations teams, user testing and sign-off as needed.
• Monitor and act upon Financial Crime Risk Appetite Key Risk Indicator and report regularly to Asia Senior Management for their governance and action.
• Convene & run Transaction Monitoring BAU regional governance calls for the region with key regional & global stakeholders.
• Represent Asia countries’ interests towards Global KYC/TM and drive global strategy across the Asia region.
• Act as the owner of Transaction Monitoring controls for Asia by executing/managing the control testing and evaluating the control effectiveness annually.
• Constantly review & identify opportunities for process improvements in existing TM process.
• Act as regional process owner to provide advisory and support to local process owner in managing and executing their responsibilities related to TM.
• Coordinate with local and head office stakeholders to ensure issues with TM operations are being escalated and managed timely and properly.
• Act as secretary of Regional KYC Committee and other related KYC meetings
• Monitor and act upon relevant findings, risk or issue from internal or external quality assurances/audit/inspection

Knowledge and Experience:

• Bachelor’s degree mandatory with 8-10+ years of experience in Banking & Finance, with any additional professional qualification/FEC related certifications an added advantage.
• Experience with implementing KYC/AML & TM operational & Governance principles across the organization, and a strong understanding of the end-to-end KYC processes and risks & controls in the front-to-back chain.
• Good project management skills being able to manage key work deliverables in a timely manner with good quality.
• Knowledge & hands-on experience with implementation of Transaction monitoring tools such as FCRM and Quantexa is an advantage.
• Knowledge & hands-on experience in working with data analysis, identify data sources, extract data, and analyse and publish results and presentations to stakeholders.
• Experience of having improved AML/KYC/TM processes by leveraging AI/ML solutions is an added advantage.
• Analytical, pragmatic, and problem-solving skills with an understanding of the regulatory environment in which banks operate.
• Is a self-starter and a hands-on team player & strong individual contributor who is good at driving engagement across levels on content discussions & for driving decision making amongst stakeholders.
• Experience with working in complex international & federated organization structure.
• Excellent communication & stakeholder management skills.

• To lead the end-to-end tender process for ocean freight forwarding services in the APAC region.
• Collaborate with sales and forwarding department to develop competitive tender strategies aligned with market situation, trends, and company business objectives for the Region.
• Review and conduct detailed analysis of tender requirements to identify and formulate strategies to win tender.
• Prepare tender documents, ensure the requirements are met and that crucial tender fields are completed with accuracy.
• Plan tender timeline and ensure prompt submission as per client’s deadlines.
• Prepare tender proposals to put emphasis on the company’s strengths and capabilities to create a positive impact on clients.
• Perform review on each tender process and outcome to identify areas for improvement to enter tenders with increased winning rates.
• Gather, monitor, and analyze market situation, conditions industry trends, and competitor’s pricing to strategically develop competitive pricing and planning for target trade lanes.
• Support sales team in their negotiation to secure contractual agreements with clients that are favorable to both parties.
• Work with procurement, sales, and operations teams to identify and create business opportunities.
• Work with AFH Management to develop tendering strategy that contributes to LD group’s tender winning ratio.
• To liaise with LD group companies’ stakeholders.
• To review, improve and standardize work processes and procedures to improve efficiency of the Headquarters meeting ISO standard,
• To review and delegate job task to ensure staff is working efficiently,
• To evaluate & appraise of subordinate’s work performance for management review,
• Analyze ocean freight market, customer trend and handling volume of LD group etc. to effectively update the region wide tender and pricing strategy and suggest it to the management.

Requirements

• At least 5 ~ 7 years work experience in tender operations and pricing functions in freight forwarding industry.
• Good working experience in pricing and tendering operations and strategies in ocean freight forwarding.
• Possess good connections with carriers especially in Singapore,
• Good ability to strategize and solve problems,
• Possess strong leadership and organizational skills,
• Excellent communication and people skills.
• Possess high awareness and interests about improvements, growth and adopting new business models & technologies.

1. JOB DESCRIPTION

Assistant Restaurant Manager

DISCOVER YOUR FUTURE WITH THE LATEST

JAPANESE FINE DINING RESTAURANT

SERVICING – F&B

1. Assistant Restaurant Manager

Candidates Profile :-

+ Excellent inter-personal skills, highly motivated individual;

+ Excellent team player;

+ Excellent bi-lingual communication skills, both written and spoken, English and Mandarin. Japanese is an advantage but not essential.

Requirements :-

Position 1 - Over 5 years relevant experience in the area of Japanese fine dining restaurant;

- At least 5 years working experience in the senior position;

- Able to maintain high standard of food quality;

- Take full responsibility for food menu development with the head chef;

- Assist the Senior Manager and Restaurant Manager to support and manage the entire service team of Mizuki.

An attractive Salary Package and Career Opportunity await successful candidates.

Only short listed Candidates will be notified.

Employer's Information:

Our client is a modern Japanese dining experience located within a prestigious 4-star hotel in Singapore. They are dedicated to offering their guests an exceptional dining journey with a focus on innovative Japanese cuisine complemented by an extensive selection of premium sake and wine.

Job Responsibilities:

• Oversee the restaurant’s daily operations and ensure the highest standards of service are maintained.
• Lead, motivate, and train staff to deliver excellent customer service.
• Plan and manage staff shifts to ensure adequate coverage.
• Create a warm and welcoming atmosphere for a positive guest dining experience.
• Handle customer inquiries and complaints with professionalism and care.
• Implement and uphold strict health and safety protocols.
• Manage inventory levels, order supplies, and oversee the supply chain logistics.
• Drive the business and financial success of the restaurant by controlling costs and managing the budget effectively.
• Develop and implement marketing strategies to attract and retain customers.
• Organize promotional activities and special events.
• Keep accurate records of sales, inventory, and other essential reports.
• Perform additional duties as assigned by management.

Job Requirements:

• Min 2 years experience as an Assistant Restaurant Manager or similar role.
• Strong knowledge and experience with sake and wine, including the ability to explain different types and make recommendations to guests.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Experience in handling customer feedback and resolving issues.
• Familiarity with health and safety regulations within the food and beverage industry.
• A track record of managing budgets, costs, and restaurant operations successfully.
• Creative and innovative thinker in marketing and event planning.

• Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
• Ensure that all standards and steps of service are met through all guests interactions.
• Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.
• Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
• Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Ensure that all standards and cash handling procedures are met.
• Assist the restaurant manager with working closely with Marketing Manager to ensure that all promotions updates are done in a timely matter.
• Assist the Restaurant Manager in planning and setting up special events and Lounge (e.g. Beer, wine and spirit dinners, Mother’s Day, Easter, Father’s Day, Thanksgiving, Christmas, Graduation, New Years, Holiday Events, etc.).
• Observe performance and encourage improvement where necessary.
• Thorough knowledge of Food & Beverage outlet operations including foods, beverages, supervisory aspects, service techniques and guest interaction.
• Ability to communicate in English, both orally and in writing, with guests and employees.
• Ability to work under pressure and deal with stressful situations during busy periods.Interaction with all types of people.Should know the basics and essence of a good customer relationship.
• Manage and oversee all storage supplies for the restaurant.
• Should be able to set priorities right in the day-to-day running of the restaurant.
• Must be an excellent team player.

Responsibilities:

• Provide overall support to department head in developing performance management policies and framework
• Develops compensation structure within organization’s financial budget.
• Acting as Business Partner to department heads in setting-up key performance indicators and conducting annual performance review exercise
• Develop an overall policy for performance management.
• Establish and set into use a framework for performance management.
• Assist the manager in planning and executing compensation initiatives.
• Establish and implement compensation plans that will encourage, foster, and sustain employees.
• Provide support in HR systems and ensure it is following regulatory standards.
• Recommend and execute enhancements to HR procedures and frameworks.
• Analyze HR data to determine area for development.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Human Resources Management or equivalent
• At least 4 - 6 years of HR experience with focus in Compensation & Benefit function

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

SAP BASIS And Systems Administration Junior (CAT 1) /Singaporean

Work Location: To be confirmed

Salary Range : $3,000-$4,000

Requirement:

1. Singapore Citizen

2. Need to clear security clearance before start working

3. Fresh Grad of Diploma/Degree in IT/Computer Engineering (especially with modules involving systems

administration/network/infrastructure) welcomed.

4. Preferred person with any network/Database/systems administrator experience and/or certification.

5. Primary Skill: SAP BASIS Administration

Scope of role with guidance from senior staff:

Interest in learning the following

1. Provide SAP BASIS support.

2. Perform SAP Support Pack Stack Upgrade and patching.

3. Implement SAP Authorisation Roles and Profile and Account maintenance.

4. Review vulnerabilities and SAP security patches.

5. Perform system/server/software maintenance (e.g. Windows, VMWare).

6. System administration, monitoring and troubleshooting.

7. Perform system backup and restoration, and active monitoring, and/or archival of logs.

8. Administration of Oracle Database.

Responsibilities:

· Oversees 3 bars in the Hotel.

· Ongoing control and enhancement of quality standards and guest services.

· Ensuring that all areas maintain a first-class and positive visual impact including ambiance, cleanliness, orderliness and décor.

· Strive to continually improve guests satisfaction through strong and visible floor presence.

· Work with the stewarding team to ensure that all equipment needs are met, and all equipment are properly maintained and inventoried.

· Work to create new ideas and promotions resulting in increased opportunities for food and beverage sales.

· Ensure a safe and healthy work environment for colleagues.

· Promote awareness of health and safety surrounding the responsible service of alcohol.

· Ensure point of sale system is always updated and maintained with complete accuracy.

· Conduct all necessary communication meetings.

· Assist with creating signature outlet beverage menus.

· Lead the bartending team in all day-to-day operations in all 3 bars.

· Create specialty beverage promotions for slow moving items and high margin products.

· Assist with the creation and execution of the restaurant Budget and forecast.

· Assist with the creation and execution of the Bars marketing plan.

· Encourage and train colleagues to go beyond the norm for guests through surprising and delighting.

· Train colleagues on recommending, promoting and upselling beverages.

· Ensure all team members are aware of guest satisfaction survey results and follow up action plans.

· Actively participate in the hiring process to identify the right talent to support the outlet's concept in-line with The Hotel’s recruiting guidelines.

· Monitor and maintain the productivity level of colleagues.

· Coach, guide and support team members to ensure their capabilities and degree of professionalism meet the needs of guests and the hotel.

· Performance management of all team members and celebrates colleagues’ successes.

· Ensure compliance with all food and beverage policies and procedures.

· Manages compliance with all applicable beverage and liquor laws.

· Understands beverage control procedure including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials and mix of sales.

· Communicates critical information to colleagues regarding daily events.

· Ensure all bar equipment are properly cleaned and maintained and control purchases and inventory.

· Continously work to improve guests’ satisfaction.

· Be well versed in all necessary Hotel brand standards and history and ensure all direct reports are likewise versed.

OTHER RESPONSIBILITIES

· Ensure a service-oriented culture focusing on guests’ needs

· Be well versed in the hotel’s fire and life safety emergency procedures

· Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

· Build strong working relationships with other hotel departments

· Attend meetings with senior management to discuss future business strategies and review ongoing action plans and progress

· Maintain the highest standard of personal appearance and cleanliness

Requirements:

· Candidate must possess at least a Secondary School "O" Level, "N" Level or higher / Pre-U / A level / College, Diploma, Advanced / Higher / Graduate Diploma, Food & Beverage / Professional Certificate/NiTEC.

· Minimum 2 years of relevant experience in a similar luxury hotel or free-standing bar capacity

· Strong verbal and written communication skills in English.

· Results and service oriented with an eye for details.

· Ability to multi-task, work well in stressful & high-pressure situations.

Competencies

· Strong leadership, interpersonal and training skill

· Acts as role model to demonstrate appropriate behaviours

· Creative and passionate

· Hands on

· Up to date with market trends

· Good communication and guests contact skills

· Luxury service oriented with an eye for detail

· Ability to work well in stressful and high-pressure situations

· A team player and self-starter

Successful candidates will start in Apr - May 2024.

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

Duties and Responsibilities

• To oversee overall operations of the restaurant

• To oversee the turnover and drive the revenue of the restaurant, prepare budget and ensure minimal cost and maximal profit, prepare sales and marketing/promotion plans, achieve monthly targets

• To provide/ensure the highest level of excellent and professional service in the restaurant to meet guests needs, expectations and satisfaction and rectified throughout their patron experience

• To handle guest’s queries/complaints in a polite, prompt and professional manner

• To ensure all furniture, lighting, other features and supplies (e.g. beverages, operation equipment, linen, uniforms etc) are adequate, functional, in full and clean working condition

• To provide induction briefing to and train service staff to be professional, knowledgeable to ensure smooth running of the restaurant

• To ensure communication among team members and daily briefings are conducted

• To plan, create and manage the Standard Operation Procedure (SOP) for the restaurant

• To liaise with the Chef(s) to ensure a high standard of food quality and presentation

• To hire new staff for the restaurant

• Ad hoc tasks as assigned by the Managing Director

• This is by no means an exhaustive list as it is subject to changes in accordance with the business patterns or any other factors where duties may have to be redefined accordingly

- Candidate must possess at least Diploma

- At least 5 Year(s) of working experience in related field required for this position

- People and service oriented

- Warm and Cheerful personality

- Willing to start on short notice

- Responsible for Safety audit

- Responsible for all day-to-day management & operations

Job Description

‣ Daily preparation and display of Breads, Cakes, Pastries or Cookies

‣ Maintaining sanitation standards at respective stations

‣ Cashiering duties and ensure cleanliness of the store at all times

‣ Cleaning of Cook's equipment’s and tools after usage

Requirements:

• Able to work on Weekend & Public Holiday

• With or without relevant experience

• On job training will be provided

Interested please email your resume to ：[email protected] or WA/call 92326028

No Agent Please. Thank you

voco Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your day to day

voco Orchard Singapore is seeking a dynamic and passionate Restaurant Manager to be part of our team. As Restaurant Manager, As Restaurant Manager, you will manage all aspects of the food and beverage outlet(s) on a daily basis and coordinate special events. Ensure compliance with standards of service and operating procedures. Adhere to federal, state and local regulations concerning health safety or other
compliance requirements.

• Supervise day-to-day activities of one or more food and/or beverage outlets. Plan and organize work for the entire outlet to ensure that the outlet meets its guest experience and revenue targets.
• Ensure superior guest experience throughout the guest journey. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction.
• Create innovative programs and promotions to market special menu items, increase sales, and increase guest patronage.
• Assist in the development and implementation of new menus and local food and beverage marketing programs, and participate in and maintain system-wide food and beverage marketing programs.
• Monitor performance of the restaurant through analysis of guest feedback and financial results. Initiate corrective action as needed.
• Ensure that all restaurant equipment and facilities (coffee and soda machines, registers, etc.) is in proper operational condition and is cleaned on a regular basis.
• Work closely with Executive Chef to identify pertinent concepts and menu design for the outlet(s). Conduct meetings to inform staff of special promotions, daily specials, and additional information.
• Achieve budgeted revenues, control expenses and labor costs, and maximize profitability within the outlet.
• Assist in preparation of the annual operating budget which supports the overall objectives of the food and beverage outlet(s).
• Maintain procedures to (1) ensure the security and proper storage of restaurant inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs. Participate in taking inventories.
• Plan and organise the work duties of the service team throughout the various meal periods.
• Ensure all staff is properly trained and certified if applicable and have the tools and equipment needed to effectively carry out their job functions.
• Perform other duties as assigned.

What we need from you

• Bachelor’s degree in Hospitality Management or any other related degree
• 3 years’ related experience in a similar position in an hotel or upscale independent restaurant
• Possess a valid food hygiene certificate
• Commitment to working evenings, weekends and holidays based on operational needs
• Must speak fluent English; other languages will be an advantage
• Proficiency in MS Office
• Strong presentation and communication skills.
• Team Player and excellent interpersonal skills
• High level of passion, enthusiasm and drive for result

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

• Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
• Ensure that all standards and steps of service are met through all guests interactions.
• Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.
• Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
• Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Ensure that all standards and cash handling procedures are met.
• Assist the restaurant manager with working closely with Marketing Manager to ensure that all promotions updates are done in a timely matter.
• Assist the Restaurant Manager in planning and setting up special events and Lounge (e.g. Beer, wine and spirit dinners, Mother’s Day, Easter, Father’s Day, Thanksgiving, Christmas, Graduation, New Years, Holiday Events, etc.).
• Observe performance and encourage improvement where necessary.
• Thorough knowledge of Food & Beverage outlet operations including foods, beverages, supervisory aspects, service techniques and guest interaction.
• Ability to communicate in English, both orally and in writing, with guests and employees.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Interaction with all types of people.Should know the basics and essence of a good customer relationship.
• Manage and oversee all storage supplies for the restaurant.
• hould be able to set priorities right in the day-to-day running of the restaurant.
• Must be an excellent team player.

Working Day: 5 Days work week

Working hours to be discussed during interview

$2500- $3000 (depends on experience) + monthly Performance Incentive

Island-wide except west (to be discussed during interview)

ESSENTIAL DUTIES AND

RESPONSIBILITIES

• Assisting the Restaurant Manager in working with chefs and other personnel to plan menus in line with the brand’s culinary direction. Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high quality of preparation and service.
• Work with other management personnel to plan marketing, advertising, and any special restaurant functions.
• Direct hiring, training, and scheduling of food service personnel.
• Investigate and resolve complaints concerning food quality and service.
• Assist in dishwashing duties when dishwasher absent
• Perform other duties as assigned by management.

REQUIREMENT

• Require to work on rotating shift basis which include weekends and public holidays.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Job Descriptions

• Handling and managing the cafe requirements to government
• Manage and oversee daily front and back operations of the cafe
• Managing of cafe financial objectives by forecasting requirements, cost control, track stock levels of food, supplies, and equipment and scheduling expenditures when necessary
• Report on financial performance, inventory and staff
• Process payroll and all relevant records
• Carry out weekly schedule planning for staff
• Ensure compliance to operational standards and procedures
• Hire, train and provide on-going communication to staff and deliver excellent service to customers
• Propose staff changes in assigned areas, including hiring, promotion, demotion and vacation leave
• Maintain safety requirements in the cafe
• Handles customers' feedback promptly
• Manage the company's social media
• To comply with all the administrative and paperwork requirements
• Assist and support any other relevant business duties and responsibilities when assigned by the Management.

Job Requirements

• High school diploma or general education degree (GED) required; Bachelor's degree in Hospitality preferred
• 3-5 years of food and beverage service industry experience required
• Ability to obtain and maintain a food handler certification card
• Working knowledge of general restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
• Strong interpersonal and communication skills
• Excellent leaderships skills
• Demonstrated ability to manage operating costs in accordance with budgets
• Comfortable setting priorities and delegating tasks as needed
• Extremely organized and detail-oriented
• Required to work 6 days per week (inclusive of weekends and public holidays)
• Good Communication in English
• AWS & Performance bonus

Working hours

• 11am to 9pm / 6 days per week

Working Days: 5 working days ( 1 weekday off, 1 weekend off )
Working Hours: 11am - 9pm
Working Location: Maxwell
Salary: Up to $ 8000

Requirements:

• Possess at least a Tertiary education certification
• At least 5 years of working experience in the fine dining Michelin Restaurant is required for this position
• Preferably in senior roles in F&B / Restaurant service or equivalent
• Excellent hygiene standards
• Ability to work at flexible hours and on weekends
  
  

Job Responsibilities:

• Managing and oversee daily operations and ensure compliance to operations standards and procedures
• Managing restaurant financial objectives by forecasting requirements, scheduling expenditures through best monitoring methods via tracking, monitoring and analyzing Sales, Labour & Food cost variances
• Plan weekly schedule planning and daily team floor plan
• Hires, trains and provide on-going communication to staff and deliver first-class service to customers
• Propose staff changes in assigned areas, including hiring, promotion, demotion and vacation leave
• Maintain safety requirements in the restaurant
• Handles customers' feedback promptly
• To comply ad-hoc with all the admin and paperwork requirements
• Assist and support any other relevant business duties and responsibilities as and when assigned by the Management.

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

• Manage and ensure a smooth operation across all departments to meet delivery deadlines.
• Liaise with department leads to coordinate inter-departmental schedule, makes technical decisions and ensuring resources are well maximised.
• Join site meeting to interact with external customers to negotiate on technical and contractual matters.
• Implement upgrading of workforce, cost effectiveness, improvement of manufacturing standard and quality control.
• Supervise and control all budget elements to ensure cost-effectiveness.

Requirements:

• Diploma in Mechanical Engineering.
• At least 5 years of welding and machining experience in Oil & Gas industry.
• Strong leadership, planning, interpersonal, communication and negotiation skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Reg No. R1326740