Total 3,648 customer experience manager job vacancies in F&B / Tourism / Hospitality category in Singapore

Job Responsibilities

- Responsible for the daily operations of the restaurant

- Ensure the restaurant meets and maintains health & safety regulations, sanitation, handling & cleaning procedure / standards, and food safety.

- Ensuring consistent maintenance and preventive maintenance of all equipment in the outlet.

- Train, supervise, discipline, and motivate staff to achieve excellence in performance and ensuring compliance on HR Policies and Guidelines.

- Provide excellent customer experience

- Monthly Stock-take

Requirements

- Min 3years of relevant experience

- A positive work attitude and willingness to learn and contribute

- Good interpersonal and communication skills

- Strong leadership with good people skills

- Able to work under pressure and in a fast-paced environment

- Able to handle work professionally, independently, and efficiently.

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

About the role

Join the team at ComfortDelGro Bus Pte Ltd, a leading provider of public transport services, as an IT & Resource Planning Manager. In this full-time role based in the North-East Region, you will play a pivotal part in ensuring the efficient and effective management of the company's IT systems and resources.

Key Responsibilities:

Budget management: Monitor and report on the impact of tech initiatives, cost-benefit analysis across tools and processes.

Strategic Planning and Execution: Develop detailed project plans, including scope, timelines, resource allocation, and budget management. Monitor project progress and adjust plans as necessary.

Stakeholder Management: Serve as the primary IT liaison between clients, internal teams, and other stakeholders. Facilitate effective communication to ensure alignment and address any issues promptly.

Resource Management: Allocate resources efficiently to meet project goals. This includes coordinating with ODC, cross function teammates and project schedules. Mobilization for commercial/event contracts.

Process Facilitation and Documentation: Maintain comprehensive project documentation, including project plans, status reports, and post-implementation reviews. Provide regular updates to stakeholders on project progress and performance.

Change Management and User Adoption: Develop and implement strategies to enhance user engagement and proficiency. Provide ongoing support to users to facilitate successful utilization of the system.

Continuous Improvement: Identify opportunities for process improvement. Implement best practices to enhance cost efficiency and effectiveness. Offering insights and recommendations for further improvements based on feedback and observed outcomes.

Data Processing and Output: Use excel to manipulate and analyse data and generate meaningful information.

What we're looking for

Minimum of 5 years of experience in project management.

Project Management: Strong understanding of project management methodologies and tools. Ability to manage multiple projects simultaneously.

Communication: Excellent verbal and written communication skills. Ability to convey complex information clearly to diverse audiences.

Problem-Solving: Strong analytical and problem-solving skills. Ability to think critically and make informed decisions.

Leadership: Demonstrated leadership capabilities, including the ability to motivate and guide teams toward achieving project goals.

What we offer

At ComfortDelGro Bus, we are committed to providing our employees with a rewarding and fulfilling work environment. You can expect:Competitive salary and benefits package
Opportunities for career development and growth
Supportive and collaborative team environment
Work-life balance initiatives

About us

ComfortDelGro Bus Pte Ltd is a leading provider of public transport services in Singapore serving commuters across the island. We are dedicated to delivering safe, reliable and efficient transportation solutions to our customers. Join us in shaping the future of public transport in Singapore.Apply now to become our next IT & Resource Planning Manager.

Join an inclusive team of ex-MBB consultants and top MBA graduates who are passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.

Responsibilities And Tasks

Report to the Director of Smart Manufacturing and Artificial Intelligence organization.

Define and implement I4.0 roadmap across functions include but not limited to Capital Procurement, Finance, etc. and manage overall adoption of AI/ML solution and realization of impact. Work closely with Functional executives and leadership to identify, prioritize, and implement AI/ML use cases to find opportunities and deliver financial impact in collaboration with functional leads.

Define and develop business requirements and propose projects for implementation.

Lead projects and activities that will require the coordination, support, and management of resources from global teams.

Additionally, work closely with venture team to commercialize selected state of the art SMAI solutions to generate increased impact for Micron.

Requirement

7+ years of working experience. MBA degree preferred, bachelor’s degree in Finance & Accounting, Computer Science, Information Systems, Engineering, or related field. Experience in capital procurement is preferred but not a pre-requisite. Experience in delivering system solutions to capital procurement operations would be advantageous. Prior knowledge in data science is preferred but not a pre-requisite. Passion in artificial intelligence. Exceptional analytical and conceptual thinking skills. Excellent Communication skills. Excellent planning, organizational, and time management skills. Results oriented, with a growth mindset and strong dedication to identify and implement improvement opportunities. Ability to build strong interpersonal relationships, influence and manage stakeholders.

Benefits: AL, Medical Leave, Incentive

Requirement:

Integrity and responsibility

At least five years relevant experience in a similar capacity, especially speakeasy bar

Job Description

-Lead the team and manage team’s morale.

-Maintain safety and hygiene standards.

-Ensure guest satisfaction and handle guest complaints.

-Manage and coordinate to ensure smooth service performance.

-Manage any troubleshooting at outlet level and make decision at supervisory level.

-Coordinate with marketing executive for promotional event.

-Staff training of new/existing staff.

-Communicate with team through regular briefing about the standards and business requirements to be delivered.

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

Job Description

1. In Charge of daily restaurant operations (Hall and Kitchen);

2. Involve in Schedule planning and Sales opening and closing

3. Provide excellent customer service to our guests;

4. Respond efficiently to customer complaints;

5. Responsible in ensuring smooth operating of the restaurant;

Job Requirements

1. Team player and willingness to learn;

2. Good soft skills and management skills

3. Preferable with minimum 2 years of experience in kitchen (F&B) industry;

4. Mature and positive attitude;

5. Able to commit on weekends and public holiday;

6. Able to accept split shift

7. Singaporean or Singaporean PR only

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

Job Description

1. In Charge of daily restaurant operations (Hall and Kitchen);

2. Involve in Schedule planning and Sales opening and closing

3. Provide excellent customer service to our guests;

4. Respond efficiently to customer complaints;

5. Responsible in ensuring smooth operating of the restaurant;

Job Requirements

1. Team player and willingness to learn;

2. Good soft skills and management skills

3. Preferable with minimum 2 years of experience in kitchen (F&B) industry;

4. Mature and positive attitude;

5. Able to commit on weekends and public holiday;

6. Able to accept split shift

7. Singaporean or Singaporean PR only

We are seeking an experienced and dynamic individual to join our team as a Fast Food Restaurant Manager-in-training. This is an excellent opportunity for a passionate F&B individual to lead and grow with a popular fast-casual dining concept.

Location:

• Islandwide, multiple restaurants in all areas of Singapore

Responsibilities:

• Manager-in-Training will go through a 3 months' structured training in both Front & Back of House before being certified as a full fledged Manager.

Requirements:

• Relevant experience in F&B or qualification in F&B, Retail, Hospitality or Culinary
• Passion for the F&B and service industry
• Positive attitude and a team player

Compensation and Benefits:

• Attractive salary package (up to $3,500/mo)
• $2,000 sign-on bonus
• Fast Track Career Program
• Great Career Opportunity
• 5 Day Work Week (Including Sat, Sun & PH)
• Sales Incentive
• Birthday Leave
• Medical with Dental Benefit
• Meal Provided
• Staff Discount

Additional Perks:

• Opportunity to lead and develop a high-performing team
• Continuous learning and development in restaurant management
• Be part of a growing brand in the exciting Singapore food scene

Join our team and take your career to the next level in restaurant management! As our Restaurant Manager-in-training, you'll play a crucial role in driving our success and shaping the dining experience for our customers. If you're ready to lead, innovate, and make a significant impact in the F&B industry, we want to hear from you!

Alpha HR Pte Ltd |EA License No. 24C2354
Alex Lee |EA Reg. No R24123784

We are seeking an experienced Solution Integration & Implementation Manager.

Key Responsibilities:

• Manage and lead design, development, and maintenance projects, to meet their Scope, Quality, on Time

• Responsible for Team and project management

• Able to understand the complex business requirements and need and help to translate into features and business deliverables.

• Hands on knowledge on at least one of the clous platform preferable on Azure

• Hands on knowledge on docker, Kubernetes, on prim and cloud deployment.

• Able to understand the full stack concept and efficient in front end and backend technology.

The candidates should have the following skills:

UI/UX, HTML, CSS, java script, Angular, .net, sql and nosql database, Kubernetes, Azure and AWS knowledge, Microservices, Design concepts, Cloud native architecture

Join our vibrant team at DHM, where we prioritize exceptional service and culinary excellence. We are seeking an enthusiastic and dedicated Assistant Manager to support our restaurant operations and contribute to our continued success.

**Key Responsibilities include, but are not limited to:**

1. **Operational Support:** Assist the Restaurant Manager in working towards the restaurant's operating budget to ensure profitability.

2. **Daily Coordination:** Oversee daily front-of-house operations, including briefings and managing kitchen staff.

3. **Customer Relations:** Respond efficiently and accurately to customer complaints, keeping the Restaurant Manager informed of any issues.

4. **Quality Control:** Maintain consistency in product quality and presentation as established by the Head Chef, Restaurant Manager, and management.

5. **Staff Training:** Train and supervise service staff, leading and motivating the team to achieve sales targets through upselling food and beverage items while ensuring customer satisfaction.

6. **Promotional Briefings:** Regularly update service staff on promotions and ensure marketing materials are displayed on time, while being accountable for the restaurant's profit and loss.

7. **Strategic Planning:** Assist the Restaurant Manager in developing strategies to ensure the business plan is successfully delivered.

8. **Cash Handling Compliance:** Ensure that cash handlers adhere to established cash handling and banking procedures.

9. **Labour Productivity:** Optimize labour productivity by translating forecast sales and transaction counts into effective scheduling while leading staff in opening and closing procedures.

10. **Inventory Management:** Manage monthly front-of-house inventory, including weekly ordering and receiving, ensuring monitoring forms are filled out daily.

11. **Hygiene and Safety Compliance:** Uphold hygiene standards, personal grooming, food safety, cleanliness, and presentation, while adhering to the Risk Management Plan (workplace safety) and Food Safety Management System (FSMS).

12. **Menu Knowledge:** Maintain a strong understanding of the restaurant's menu and recipes, delivering on the company brand promise and providing exceptional customer service.

13. **Market Awareness:** Stay informed about competitor activities and report findings to the Restaurant Manager.

14. **Additional Duties:** Perform any other ad-hoc duties as assigned that contribute to the restaurant's profitability.

**Requirements:**

- Meticulous with a keen attention to detail and creativity.
- Minimum of 2 years of experience in the food industry is required.
- Ability to thrive in a fast-paced environment.
- Positive attitude and strong communication skills.
- Solutions-oriented, results-driven, and a problem-solver.

**How to Apply:**
If you are excited about this opportunity and meet the requirements, please send your resume to: Dorothy.[email protected].

Jigger & Pony Group is a leading hospitality company that owns and operates 7 restaurants and bars in Singapore. A pioneer in Singapore’s cocktail bar scene, the Group’s portfolio includes four cocktail bars: Jigger & Pony (#1 Asia’s 50 Best Bars 2020, #9 World’s 50 Best Bars 2020), Gibson Cocktail Bar (#25 Asia’s 50 Best Bars 2020), Live Twice, and Sugarhall and three restaurants: Humpback (seafood & oyster bar), Caffe Fernet (New-Italian) and Rosemead (California Cuisine). The Group is founded with the purpose to be places in the community where people find comfort, forge friendship and share happiness.

We are seeking for a candidate with great leadership qualities and experience to join our team as Assistant Hospitality Manager.

Job Description

• Responsible for the day-to-day operations of the outlet
• Deliver genuine service from the heart
• Set-up and maintain a neat, polished venue
• Deliver convivial hospitality to all our guests
• Ensure internal quality standards and procedures are being understood and practiced
• Drive continuous improvements to achieve operational excellence
• Conduct trainings such as OJTs, orientation and service standards as development for each team member
• Support outlet manager with administrative matters, such as rostering, leave administration for team, purchasing and inventory management.
• Drive the culture of the Group and ensure that team members apply the Group’s core values

Job Requirements

• Minimum 5 years of F&B experience, with at least 2 years in management
• Experience in restaurants or bars in Singapore
• Passion for hospitality and high standard of service
• Passion for people - guests, team members, peers and Group
• Team player and friendly personality

Operations

· Reporting to the Head of Operations, ensure smooth day to day running of the training centre.

· Lead a team of operations executives in process planning and execution.

· Take up Management Representative role for audits.

· Make operational decisions on the go.

· Train new comers on job demands.

· Ensure all binding obligations to SSG (SkillsFuture Singapore) and MOM (Ministry of Manpower) are met.

Training

· To take care of facilities of the training center.

· To liaise with trainers to ensure smooth documentation flow pre and post training.

· To maintain ISO29990 Standards of the training center.

· To maintain OSHA18001 Standards of the training center.

· To manage all training equipment and liaise with contractors for repairs and servicing.

· To manage Training Management System (TMS) within the training center.

· To perform scheduling task of trainers.

· To manage all training materials and ensure security of training materials.

Requirements:

· Must have a passion for the industry and leadership qualities to lead a team of executives.

· Understand the WSQ (Singapore Workforce Skills Qualifications) system and/or having ACTA/ACLP will be an advantage.

· Diploma and above qualifications.

· Good presentation and people skills.

· Driven and motivated.

Responsibilities：

● Designing and creating menus that reflect the culinary concept and style of the restaurant. This involves selecting dishes, ingredients, and pricing.

● Ensuring that all dishes meet the established quality standards in terms of taste, presentation, and portion size.

● Overseeing all aspects of kitchen operations, including staff management, scheduling, and workflow organization to maintain efficiency.

● Training and mentoring kitchen staff, including chefs and cooks, to improve their culinary skills and ensure consistency in food preparation.

● Being directly involved in cooking and preparing meals, particularly for complex or high-priority dishes.

● Managing food inventory, ordering supplies, and controlling food costs to maintain profitability.

● Enforcing strict food safety and sanitation standards in the kitchen to prevent contamination and ensure a clean working environment.

● Collaborating with the restaurant's management and front-of-house staff to coordinate food service and maintain communication regarding menu changes and special requests.

● Monitoring and managing kitchen expenses, including labor costs and food costs, to maximize profitability while maintaining food quality.

● Planning and executing special events or themed dinners, as well as catering services, if applicable.

Requirements：

● Demonstrate a proven history of success in product development, financial oversight, and managing costs to secure the restaurant's financial sustainability.

● Show a deep knowledge of traditional Hunan Chinese cuisine, especially in managing ingredients, controlling expenses, and introducing innovative menu items.

● Candidates with a minimum of 2 years of managerial experience, with a strong emphasis on a substantial background in the food and beverage industry, will be given preference.

● Exceptional communication abilities, encompassing strong verbal and written skills, are required.

● Exhibit effective communication skills in both Chinese and English.

● This position involves relocating and frequent international travel, underscoring the significance of being mobile and adaptable.

Triple P Group

Triple P Group is Singapore's most creative shophouse asset management company. With a specialty in the adaptive reuse of heritage properties, and a demonstrated understanding of the needs of the modern user, we future-proof the historic buildings that are an integral part of Singapore’s culture — all while contributing responsibly to these neighbourhoods and the people in them.

The Triple P Group owns and operates a variety of brands, the most recognisable of which is The Working Capitol, a serviced office provider that boasts a community of 1,300 members from best-in-class companies with weekly lifestyle events and was named one of the top co-working spaces in Asia by Forbes, recently awarded 3 hearts at the Company of Good in 2024 and is also a finalist at HR Vendors of the Year 2024 as Best Remote Work Solutions Provider.

Triple P’s latest endeavour is a pioneering channel that aims to revolutionize remote work. This platform connects hospitality and F&B establishments across Singapore with individuals and businesses seeking flexible and convenient workspaces. We are passionate about creating productive and enjoyable environments while supporting our local partners. Come along with us as we embark on this transformative journey to redefine the future of work!

We are seeking a dynamic and experienced Partnership and Sales Manager to join our team. This individual will play a crucial role in driving growth by forging strategic partnerships and leading our sales efforts. The ideal candidate will have a strong background in sales, business development, and relationship management within the hospitality or F&B industries. The ideal candidate will also be extremely independent and intrinsically motivated to drive growth, as this is the very first hire for the company.

Job description

Reporting to the Chief Executive Officer/Founder and dotted to the General Manager, this is a full-time on-site role for a Partnerships Manager role located in Singapore. You shall be responsible for identifying, driving new business opportunities, building and maintaining client relationships, developing strategic partnerships and creating growth strategies to drive business expansion

• Build, manage and expand relationships with new/existing clients and proactively identify further new business opportunities/partnerships – you will prospect, pitch and close businesses via cold calls, walk ins, and in person meetings
• Develop a data-driven and strategic approach to support the local acquisition strategy (food and non-food verticals)
• Support the acquisition process in a collaborative and consultative manner by troubleshooting prospects’ concerns, developing up-to-date pitch materials / briefs and bespoke business cases for prospective partners
• Lead the end-to-end sales/partnership cycle with our key partners through strategic business partnership negotiations and bespoke commercial deals
• Ensure a complete integration process when bringing a partner onboard, including a smooth handover process
• Create management reports to assess performance, achieve and exceed on weekly and monthly KPIs
• Maintain and grow the revenue and gross profit of each account
• Keep the platform fresh by implementing creative marketing initiatives, strong knowledge of all aspects of the Company’s business model and the local property technology market – take the lead to conduct market research to identify new opportunities and stay ahead of industry trends.
• Construct and negotiate commercial offers which meet expectations of the Company, business partners and customers
• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards
• Prepare weekly/monthly financial & performance reports for internal and external review
• Perform all ad hoc tasks as assigned to you.

Requirements

• Minimum any Diploma or equivalent in Business Administration, Marketing or related field and preferably with at least 4 years of relevant experience within an Account Management (hunter), Business Development and/or sales role preferable
• Proven track record of Account Management (hunter roles) or Business Development or Territory Sales with B2B sales experience, preferably in Retail and/or eCommerce for FMCG or real estate
• Excellent communication skills and interpersonal skills to communicate professionally with both internal and external stakeholders to ensure, must have a consultative sales approach and be a strong persuader and influencer
• Strong relationship builder, has a positive attitude and is a team player, able to network and build relationships with key stakeholders
• Highly driven, self-motivated, target oriented, resilient and tenacious – self-motivated by an entrepreneurial mindset with long term growth plans
• Strong negotiation and persuasion skills
• Customer focused, enjoys working autonomously, hits the ground running and demonstrates a willingness to learn
• Strong analytical skills, makes well-judged decisions, good numeracy, knowledge of market trends and industry insights, pays strong attention to detail, demonstrates good commercial awareness, desire to innovate and thinks outside the box to generate new ideas to grow the business
• Has a flexible approach, thrives under pressure and enjoys working in a fast-paced environment
• Highly organised and plans and prioritizes work effectively
• Proactive and takes initiative with a problem-solving approach
• Anticipate risks and be able to plan for contingency and mitigation for active partnership deals
• Experience in the coworking or real estate industry is a plus

Keen for a career conversation? Apply now or connect with us to find out more!

To apply - please submit an application via email ([email protected]) or via MCF here.

Please note that only shortlisted candidates will be notified. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by The Triple P Group and its subsidiaries and affiliates, for assessing your career application.

Diversity, Equity and Inclusion Statement:

At The Triple P Group, we are committed to fostering a diverse, equitable, and inclusive workplace where all employees, contractors, clients and partners feel values, respected and supported. We believe that embracing diversity in all its forms including but not limited to gender, race, ethnicity, age, sexual orientation, religion, ability and background enriches our Company and drives innovation.

We strive to create an environment that promotes equal opportunities for all individuals, regardless of their differences and we are dedicated to reducing & eliminating discrimination, bias and barriers to progression within our company as we aim to create a culture of belonging where every voice is heart, every perspective is values, and every person can thrive.

Join us in our commitment to DEI as we work together to create a more inclusive and equitable future for all, one heritage property at a time.

Job Description

• To assist the Operations Manager to manage and oversee daily the operations of the outlets under your cluster.
• Work with the Operation manager to ensure outlets optimize sales.
• To ensure FOH complies with operations standards and procedures.
• To conduct interview and recruit front line staff.
• Prepare weekly schedule.
• Ad-hoc duties

Requirements

• Operations Manager min 3 years of F&B experience
• Possess critical thinking and problem-solving skills.
• Detailed and result orientated.
• Excellent communications skills
• High adaptability and willing to learn.
• Willing to travel to different outlets.

The incumbent will be reporting to the Operations Manager. He/She

will be responsible for the smooth and efficiency running of the day-to-

day operations and maintaining high standards of service at all times.

Job Description:

• Maintain the restaurant's revenue, profitability and quality goals
• Provide a comprehensive training program to train and motivate staff to provide excellent customer service
• Responsible for hiring and providing training to new hire servicing staff
• Responsible for the updating of the POS systems as necessary
• Ensuring that all the operational staff adhere to the restaurant's rules and regulations, food and safety regulations etc.
• Coordinate with the kitchen chefs daily on any changes of the menu
• Organize morning meetings to relate any customers feedback, service or manpower issues, menu changes etc.
• Responsible for the planning of the service and kitchen staff duty roster and delicate tasks to the members
• Evaluate staff performance and provide improvement plans if necessary
• Perform administrative task such as ordering and inventory tasks
• Reporting on financial performance, inventory etc.
• Control operational costs and identify measures to cut waste
• Manage and resolve customer concerns and complaints in a timely and professional manner.

Job Requirements

•  Minimum 3 years of expertise in a similar role in F&B service industry
•  Excellent leadership skills
•  Excellent interpersonal skills for dealing dipomatically with employees
•  Well organized and detail-oriented
•  Client cooperation and team-building skills
•  6-day work week

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

Job Description

1. In Charge of daily restaurant operations (Hall and Kitchen);

2. Involve in Schedule planning and Sales opening and closing

3. Provide excellent customer service to our guests;

4. Respond efficiently to customer complaints;

5. Responsible in ensuring smooth operating of the restaurant;

Job Requirements

1. Team player and willingness to learn;

2. Good soft skills and management skills

3. Preferable with minimum 2 years of experience in kitchen (F&B) industry;

4. Mature and positive attitude;

5. Able to commit on weekends and public holiday;

6. Able to accept split shift

7. Singaporean or Singaporean PR only

MAIN PURPOSE

• To support / report to SEAO Procurement Associate Director
• To identify cost-saving opportunities, areas and processes that could be optimized, and potential areas of risk through strong business acumen and analytical skills.

KEY RESPONSIBILITIES

Policy & Compliance

• Enforce Procurement policies and guidelines in local level, in line with regional and group direction.
• Work closely with Finance and Compliance departments to monitor the Procure-to-Pay processes compliance with corporate guidelines.
• Educate stakeholders on proper procurement process by organizing training and communication to brands and department requestors.

Strategic Sourcing & Negotiation

• Partnering with stakeholders and budget owners to support sourcing projects, major categories including but not limited to retail store fit-out, Marketing events, PR services, visual merchandizing, IT, Logistics, etc.
• Lead major sourcing projects from RFP/tender to delivery, including but not limited to sourcing, supplier pre-qualification, evaluation, and award.
• Identify opportunities to drive efficiency, synergy and deliver savings and added values to the business.
• Support and coordinate regional and global Procurement initiatives and projects.

Sustainable Procurement

• Continuously optimize supplier panel by regular review of performance and feedback from stakeholders
• Manages day-to-day business relationships with local suppliers; evaluate and improve vendor performance.
• Annual supplier evaluation assessment / supplier CSR audit
• Integrate sustainability in all projects and providing support to group /region ESG initiatives.

Management Reporting

• Manage quarterly Procurement reporting, including but not limited to Dashboard, Spends Analysis, Procurement Project Reports, etc.
• Regular update and communicate with local senior management team on procurement initiatives.

QUALIFICATIONS

• 5 to 8 years of professional working experience with minimum 4-5 years in Procurement functions
• Good understanding of procurement processes; with indirect categories management experiences and/or in luxury environment a plus
• Strong communication and project management skills to support and effectively manage stakeholders spans across SEAO (SG, MY, TH, VN, AU & NZ) and/or cross-functional teams including presentation and negotiation abilities, able to drive initiatives and deliver concrete results.
• Pro-active approach to tasks and ability to manage several tasks simultaneously and on time.
• A positive attitude and willingness to learn
• Team player with strong collaborative spirit

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Purpose of Job

The Head of Community Services & Programmes will lead, plan and organise YWCA’s community services programmes. He/She will engage and collaborate with community stakeholders, facilitate strategic partnerships with partners, donors and sponsors, as well as oversee fundraising and member engagement. He/She will supervise the Division’s budget and monitor programme policies and procedures to ensure strong impact to our beneficiaries and high standards of compliance and governance with charity regulations.

Key Responsibilities Areas

Programmes

• Develop strategies to increase community engagement and cultivate partnerships with stakeholders.
• Build and grow relationships with community organizations, programme partners, grassroots organisations, sponsors and stakeholders, and identify opportunities for collaboration.
• Undertake strategic analysis of programme mandate to ensure that YWCA stays relevant in addressing evolving community needs. Plan, develop and implement programmes addressing these needs. Monitor programme budgets, plan resources and evaluate effectiveness of impact and programme outcomes.
• Review and approve programme assistance to beneficiaries. Ensure that the services and programmes meet the performance indicators and operating guidelines.
• Oversee timely submissions to grant and programme sponsors, and conduct outcome-based evaluations of programme effectiveness.

Fundraising & Donor Engagement

• Work with Marcomms and Fundraising team to develop fundraising plans, including staffing ground events such as flag day, fundraising carnivals and charity dinners, as well as managing online campaigns and digital fundraising platforms.
• Manage donor and partner relationships and source for programme level sponsorship.

YWCA Membership & Volunteer Management

• Responsible for overseeing programmes to support YWCA Members. The aim of membership is to drive engagement and outreach to our community programmes and to develop a good base of volunteers and supporters for YWCA’s causes.
• Establish, plan and implement ideas for volunteer recruitment and retention, including volunteer management policies and processes such as volunteer selection, training, engagement and evaluation of volunteer programme.

Management & Leadership

• Prepare and manage annual budget for YWCA’s community programmes.
• Prepare management reports and perform secretariat duties to Committees and the YWCA Board.
• Represent YWCA when dealing with governmental authorities, social services agencies or with the public.
• Manage a team of community outreach staff and social enterprise volunteers.

Perform any other duties assigned by the Management.

Requirements

• Bachelor’s Degree in any discipline.
• At least 10 years of experience in social services sector or non-profit organisation, community outreach, partnership building, fundraising, or programme development.
• Strong track record in delivering community impact and in engaging with community work or in working with beneficiaries from vulnerable backgrounds.
• Prior experience in leadership position, managing teams of programme executives.
• Prior experience in managing databases to track impact and results: membership database, volunteer management database, donors database.

Competencies

• Excellent written and verbal communication skills.
• Ability to build relationships and work collaboratively with a diverse range of stakeholders, including Board and Committee members, Community Partners and Donors, Volunteers and Beneficiaries.
• Effective leadership skills to engage, train and motivate staff to accomplish work targets.
• Highly organized, strategic thinker, strong on generating ideas for collaboration.
• Strong team player with good organisational and project management skills.
• Resourceful in managing outcomes with lean resources.
• Passion in serving women / elderly / children and youths from vulnerable backgrounds.
• Heart to serve and a strong calling to our YWCA mission.

Job Descriptions:

• Secretariat duties for the funding initiative, including running of grant calls, convening of evaluation panels and engagement of government stakeholders
• Executing policies and processes pertaining to the administration of the funding initiative
• Communication of the funding initiatives' policies and processes to public sector research performers
• Liaising with grantees on pre and post award matters
• Regularly reviewing progress of awarded grants to ensure that KPIs, milestones and budget utilisation is on track
• Building excellence in grants management through the development, refinement and implementation of best practices, within company and through working with other funding agencies
• Other ad-hoc duties that may be assigned

Job Requirements:

• Minimum 2 years' experience in public sector policy/planning/governance role.
• Experience and/or keen interest in work related to governance and policy
• Strong problem solving, analytical and systems thinking abilities
• Resourceful and independent
• Able to work collaboratively with internal and external stakeholders

Interested candidate please click on the following link to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Summary: The Operations Director is responsible for overseeing food service and front-of-house operations across multiple sites. This role focuses on managing day-to-day operations, financial planning, budgeting, and ensuring high levels of client satisfaction. The Operations Director will also work closely with leadership to guide organizational development, drive continuous improvement, and achieve business targets. This position requires strong leadership, organizational skills, and the ability to thrive under pressure in a dynamic environment.

Responsibilities:

• Lead and manage food service and operational teams, addressing operational challenges effectively.
• Analyze factors affecting business performance and implement both short- and long-term solutions.
• Develop and execute financial strategies, including budgeting and reporting, to meet business unit targets.
• Collaborate with the leadership team to improve operational processes, policies, and resource allocation.
• Ensure client satisfaction by regularly reviewing service and operational standards.
• Provide leadership to site managers, fostering a culture of efficiency and teamwork.

Requirements:

• Diploma/Degree in F&B Operations, Hospitality, or equivalent.
• Minimum 5 years of experience in managing multiple sites in a managerial capacity.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage under pressure and work effectively with internal and external stakeholders.
• Preferably experienced in setting up F&B outlets.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Tay Shiong Luan | EA Personnel No.: R23115166

• Position: Operations Manager (Fast Food Chain)
• Working Hours:5 days, 8.30am- 6pm
• Salary: $6500 -$8000 + $500 transport allowance
• Location: Geylang, and required to travel to 15 branches. Company will be moving to Woodlands Senoko in 2026

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job scope:

• Analyse data relationships, patterns and trends to gain important insights and make informed decisions
• Develop and maintain business continuity strategies, policies and guidelines
• Establish business continuity processes
• Provide leadership during crisis situations
• Direct negotiation policy and develop negotiation limits
• Facilitate innovation and lead managers to manage change
• Establish and maintain strategic business partner relationships
• Resolve conflicts with stakeholders
• Develop service recovery framework
• Drive customer loyalty for service excellence
• Develop and establish financial budget and plan
• Drive service quality and customer satisfaction
• Create original applications or ideas to reveal new possibilities and reshape goals through high level of innovativeness
• Facilitate innovation process within the organisation
• Lead by example at organisational level. Inspire, motivate and guide others to adopt a point of view, make changes or take action. Cultivate an open, cooperative and collaborative learning culture for the organisation
• Champion a service excellence ethos
• Lead managers to develop organisational and governance strategies
• Establish strategies for the allocation and deployment of resources efficiently and effectively
• Foster business relationships and organisational diversity
• Strategize workforce for service excellence
• Provide mentorship to help others in their professional and personal development to improve performance and further their careers
• Develop managers and high-potential employees through organisational talent capability reviews
• Develop self to maintain professional competence to lead an organisation
• Develop a business plan
• Establish business strategies for the business function
• Establish operational plans for the business function
• Strategize service operations
• Anticipate potential problems beyond the current scope and apply higher order problem solving tools and techniques to turn problems into opportunities
• Lead programme and project after-action review
• Develop a risk management framework, policy and process
• Manage compliance with F&B hygiene policies and procedures
• Manage revenue management

Requirements:

• At least Diploma in Business Management or any related fields
• Minimum 8 years’ experience in F&B operations with at least 3 years’ experience in leading at least a market chain outlets as Operations Manager or equivalent
• Ability to forecast and follow through budgets
• Set business plans and strategies with control in place
• High analytical skills to identify opportunities and trends in making business decisions
• Excellent computer skills in Power point, Words & Excel
• lf-initiate with inter-department leaders to develop plans to meet business KPIs
• Set vision and lead the team to achieve business results