Total 3,619 customer experience manager job vacancies in F&B / Tourism / Hospitality category in Singapore

A Food Outlet Manager is a person who serves as the captain of hospitality company staff with goals like providing exceptional customer service. Outlet managers are highly motivated personnel, committed to their superior and have great management and organizational skills. They usually work together with the company’s senior or executive chef and work under the close supervision of a general manager.

Duties of a Food Outlet Manager

· Food Outlet Managers are responsible for company’s outlet performance like personnel management, beverage and foods and other services and operations. They monitor and make sure that there is a smooth running of customer service areas and satisfaction.

· The Food Outlet Manager interacts with their clients in order to make sure that satisfaction and promotion of facilities and services are adequately met. An outlet manager communicates with other departments in order make sure that customers’ needs are satisfied and met. They make sure that good handling of cash is properly followed. They also deal with customer’s complaint and listen with some feedbacks so as to improve their services.

· The manager is responsible in recruiting team professional as well as qualified staff who is dedicated to provide great services. They organize appointments and meetings for staff, change menu and other matters related to their line of work and implement trainings for employees if needed. Outlet managers focus on safety and health standards in order to make sure that their teams have good knowledge on safe working condition.

· The Food Outlet Manager is in-charge of performance and sales of the company and ensures that the company’s profits and goals are met. They take monthly inventories with their supplies and maintain an optimum stock level so as to meet their customer’s demand. They avoid excess and detect waste for optimum profit without affecting the company’s performance.

Primary Responsibilities

• Supervise and train the team members in accordance to the service standards, ensure suggestive selling techniques are performance by all team members
• Develop the wine list, ability to pair and suggest wine to guest and decanting of the wine
• Achieve profitability through revenue generation and effective cost control
• Ensure guest satisfactions is met with an Awesome experience

Requirements

• Preferably Diploma in Food & Beverage/Hospitality Management
• Minimum 1 year experience at a managerial level, preferably in a 5 Star Hotel or Fine Dining Restaurants
• Possess Wine & Spirit Certificate is an added advantage
• Knowledge of various drink recipes and beverage service standards
• Good interpersonal and communication skills with cheerful personality
• Able to perform rotating shifts, including weekends and public holidays

Job requirements:

• Minimum Diploma and above in relevant field
• Minimum 5 years of working experience in similar capacity.
• Excellent communication and interpersonal skills
• Excellent team player and friendly individual
• Able to multi-task and work in a fast-paced environment
• Willing to work on weekends, public holidays, and rotating shifts
• Strong operational and leadership skills
• Able to source, retain and motivate team members.

Job duties & responsibilities:

• Ensuring incoming staff complies with company policy.
• Training staff to follow restaurant procedures.
• Maintaining safety and food quality standards
• Keeping customers happy and handling complaints
• Organizing schedules
• Keeping track of employees’ hours
• Recording payroll data
• Ordering food, linens, gloves and other supplies while staying within budget limitations
• Supervising daily shift operations
• Ensuring all end of day cash outs are correctly completed.
• Coordinating daily front- and back-of-house restaurant operations
• Controlling operational costs and identifying ways to cut waste.
• Appraising staff performance
• Interviewing/recruiting new employees.
• Interacting with guests to get feedback on product quality and service levels.

[Job ID: 678078]

Responsibilities :

Market Risk Management

• Execute assigned duties in ensuring timely report generation through trading system and various risk management activities, such as market risk management (commodity - both of physicals and derivatives/foreign exchange) through reporting and analysis of respective risk exposures and profit and loss fluctuation on daily basis.
• To compile prices from various sources and build daily price curves for uploading to the trading system.
• To perform month-end, quarter-end (inventory valuations) and year-end (annual back-test and stress-test) evaluations, in a timely manner.

Credit Risk Management

• Calculate the current credit risk position exposed to customers using the designated system.
• Check the position against approved position limit on a daily basis.
• Prepare position report on a daily basis.

Market Analysis

• Keep up to date with relevant market happenings, in terms of fundamentals, macro economics and key prices
• To compile a weekly report on the above and present them to the front office for the weekly market update
• Perform any other duties as assigned by the Manager/Senior Manager/General Manager from time to time.

Requirements :

• Minimum 2 years of working experience in an oil & gas trading company, and experience in the risk management division (i.e. Middle Office) of energy trading company is preferred (fresh graduates with relevant skillset, strong interest in commodity risk management or relevant internship experience may also be considered)
• Proficient in MS Office applications such as Excel, VBA programming, Power BI, Power Automate
• Able to work independently and as well as part of the team.
• Familiar with commodity trade management system such as Entrade system will be an advantage

To Apply, please kindly email your updated resume to [email protected]

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Ong Jia Hao Lavis

EA Personnel Registration Number: R21100883

EA License no.: 07C5771

Liaise with the main contractor, consultant, clients on the progress of Plumbing & Sanitary as well as any other services awarded's installation works.

• To supervise all works on site and ensure in accordance to the drawings, safety standards and comply to local authorities requirement.

• Able to design, submit, coordinate drawings and plan for approval and amendment.

• Adopt preconstruction isometric drawing preparation and material take off prior to site possession.

• Ensure site storage are ready and inventory system is in placed all the time.

• Able to handle more than one project at a time.

• Attend inspection / meetings with supplier, sub contractor, main contractor, consultant, and authority

• Prepare progress claim to main contractor / client & attend meetings

• Prepare & certify progress claims of sub contractor & suppliers

• Willing to suggest and adopt to all company policy which may update from time to time.

• Willing to work off hours when necessary to ensure projects are always in best performance.

Job Requirement:

• Possess a License Plumber License are preferable

• Min 5 years of relevant experience

• Knowledge in Autocad will be advantage

• Class 3 Singapore Driving License

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Hotel Duty Manager

Our esteemed Client is seeking a motivated Duty Manager to manage and oversee daily operations of the Front Office Team and ensure a memorable experience for our guests.

Key Responsibilities:

• Supervise,manage and work with the teams at the front desk, housekeeping, and other operational departments to ensure smooth daily operations
• Address and resolve guest inquiries, complaints, and emergencies promptly and professionally
• Maintain high standards of customer service and ensure all guests feel welcomed and valued
• Monitor staff performance, provide training, and foster a positive and productive work environment
• Conduct regular inspections of the hotel to ensure cleanliness, safety, and maintenance standards are met
• Collaborate with other departments to coordinate and improve overall hotel operations
• Assist in managing budgets, financial reports, and inventory control
• Ensure compliance with all hotel policies, procedures, and regulations

Qualifications:

• Must be SIngaporean, PR or have work rights in Singapore
• Proven experience in hotel management or a similar role
• Strong leadership and team management skills
• Excellent communications and interpersonal abilities
• High attention to detail and organizational skills
• Ability to handle stressful situations with professionalism and poise
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Proficiency in hotel management software and MS Office suite

If you are passionate about delivering exceptional guest service and have the skills to lead our team, we would love to hear from you.

Apply today and become an integral part of the team, dedicated to providing unparalleled hospitality!

We thank you in advance for your interest and regret that only shortlisted candidates will be invited to an interview.

ILS Hospitality

[email protected]

EA Reg: 23C1776

Reg No: R23117498

WA: 89431726

Roles & Responsibilities

Assistant restaurant manager oversee and support the operations at dining establishments to ensure profitability and an enjoyable dining experience. These professionals work in connection with restaurant managers.

• Opening and closing of the restaurant.
• Recruiting, indroduction and mentoring new staff members.
• Scheduling shifts and assigning tables to waiter staff.
• Resolving customer's queries and grievances in a professional way.
• Conduct payroll activities in an accurate and timely manner.
• Ensuring that the restaurant adheres to pertinent health and safety regulations.
• Purchasing new ingredients, kitchen utensils and equipment’s when stock is low or damaged.
• Source better deals on all resources and equipment’s that warrant replacing or replenishing.
• Recording all income and expenses and ensuring that cash registers are balanced.

Assistant Manager (Accounting & Finance/SAP)

Responsibilities

• Manage financial analysis, Budgeting and forecasting activities
• Develop financial models to analyze and project the company's financial performance.
• Conduct in-depth financial analysis to support strategic initiatives and business decisions.
• Provide insights and recommendations on opportunities for revenue growth, cost optimization, and profitability enhancement.
• Collaborate on annual business planning and growth strategies with department heads to gather budget inputs and ensure alignment with strategic goals.
• Monitor and analyse key metrics to provide insights and recommendations for improving
• financial performance
• Monitor the performance of investments and evaluate project proposals for return on
• Investment.
• Analyse trends to reduce financial risks associated with making investment or spending decisions.
• Fostering a culture of collaboration, accountability, and continuous improvement and implement best practices and innovative tools to improve data analysis and reporting capabilities.
• Analyse and explain variances between actual and budgeted figures.
• Offer timely financial insights and recommendations to support key decisions.

Requirements

• Bachelor degree in Accounting & Finance or relevant qualification with 4 years of relevant experience.
• Strong financial analysis and communication skills.
• Proficient in the use of MS Office and SAP.

Interested applicants please submit your resume to [email protected]

Our client are the #1 Taiwanese street food quick service chain, offering an array of authentic delights. Founded in 2003, they have dominated the Taiwanese street food market in Singapore, Malaysia, and Indonesia with over 20 years of unmatched expertise. Due to expansion, they are looking for an Business Developement Manager to join their team!

Develop New Franchise Opportunities

- Research and analyse potential markets to identify new single, area, or country master franchise opportunities.

- Develop comprehensive strategies to attract and secure franchise partnerships, including negotiation of terms and agreements.

Overseas and Strategic Planning for Leasing Areas:

- Conduct market research and feasibility studies to identify strategic leasing areas for expansion.

- Collaborate with internal stakeholders to develop and execute leasing strategies that align with business objectives.

Market Expansion:

- Identify and evaluate new market segments to diversify revenue streams, including retail, catering, corporate partnerships, online delivery, and aggregator platforms.

- Develop and implement tailored marketing and sales strategies to penetrate new markets effectively.

- Research industry trends and consumer preferences to identify opportunities for new product offerings or product line expansions.

- Work closely with cross-functional teams to develop, launch, and market new products to drive revenue growth.

Relationship Management:

- Cultivate and maintain strong relationships with key stakeholders, including franchisees, landlords, vendors, and strategic partners.

- Serve as the primary point of contact for franchise inquiries and support ongoing franchise operations.

Revenue Optimization:

- Analyse sales data, market trends, and competitor activities to identify opportunities for revenue optimization and cost reduction.

- Develop and implement pricing strategies and promotional campaigns to maximize profitability.

Collaboration and Reporting:

- Collaborate with internal departments, including operations, marketing, finance, and legal, to ensure alignment and support for business development initiatives.

- Prepare regular reports and presentations for senior management, highlighting key performance metrics, achievements, and areas for improvement.

QUALIFICATIONS:

· Diploma / Bachelor's degree in Business Administration, Marketing, or related field

· Proven track record of success in business development, preferably within the franchise or F&B industry.

· Strong analytical skills with the ability to interpret data and make strategic recommendations.

· Excellent communication and negotiation skills, with the ability to build rapport and influence stakeholders at all levels.

· Demonstrated ability to work independently and collaboratively in a fast-paced, dynamic environment.

· Willingness to travel as needed.

BENEFITS:

· Competitive salary and performance-based incentives.

· Comprehensive health and wellness benefits package.

· Opportunities for professional development and career advancement.

· Positive and inclusive work culture with a focus on teamwork and collaboration.

Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

EA License Number: 19C9782EA Personnel: Lum Charmaine R23113231

• Up to $10,000 Basic + Bonus!
• Permanent position/ 5 workdays
• New Railway & Tunnelling project at the west area
• MNC & Leading A1 Main contractor!

Our client, is a MNC and leading A1 Main contractor diverse in civil and large scale infrastructure projects.

Job Responsibilities:

• Leading a Team of project QS.
• Draft and negotiate terms and conditions in Contract Agreements
• Well-versed and knowledgeable of construction contract terminology.
• Team support to the Project Manager in Contract Management Cost Control.
• Manage contractual matters relating to cost and delays with the client and the subcontractors.
• Review contracts and negotiate commercial terms & conditions.
• Negotiate with consultants and resolve contract issue.
• Negotiation with new suppliers/sub-contractors and dispute management.
• Preparation of progress reports, progress charts and interim progress claims.

Job Requirements:

• Diploma/ Degree in Quantity Surveying or relevant field
• Require minimum 5 years’ experience in LTA projects.

Other Information: To apply please click on the APPLY NOW button or email your resume to [email protected] with the following details:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified.

Lionel Cheow
EA License | 14C7092
EA Registration Number | R1105005

Job Description

• Industry/ Organization Type: Textile and Apparel Manufacturer
• Position Title: Accounts & Finance Manager
• Working Location: North-East -Tai Seng (Walking distance from MRT to the company)
• Working Hours: 5 days / Mon to Fri: 8.30 am-6 pm
• Salary Package: Up to SGD 6000 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Responsible for Listed Company financial accounting & reporting of local & offshore entities
• Review financial accounting and reporting monthly for listed entities as assigned
• Perform monthly consolidation of local and foreign listed entities
• Continuously improve and optimize financial workflows
• Prepare budget and forecast reports
• Prepare annual financial statements, quarterly GST filings, and inventory costing sheets
• Handle AR functions including submission of export trade financing documents
• Monitoring on-time and accurate payment from buyers (including claims)
• Maintaining working relationships with banks pertaining to all export procedures and documents
• To record all invoices to the customers and to daily track all payments from the buyers
• Preparation of weekly AR report to the Management
• Support external audit requirements
• Collaborate with tax agents and support tax filing processes
• Assist with corporate secretarial matters
• Manage government grant applications & survey submission
• Assist in Half-Year and Year-End Audit
• Analyse Business financials

APPLY NOW!!!

• Degree in Accounting / Finance
• Min. 5 years of working experience in related field
• Prior experience in a publicly listed company and a solid understanding of Taxation is a plus
• Able to manage complete sets of accounts and conduct group consolidation for multiple entities
• Proven experience in finance, including interaction with bankers and handling trade financing matters
• Proficiency in financial forecasting and data analysis
• Might require working OT during month-end or audit period depending on the situation
• Occasional Travel required if any

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65868 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

RESPONSIBILITIES:

• Contract Creation:
• Responsible for the drafting, reviewing, and negotiating variety of agreements including content licensing, production, commissioning, collaboration and partnership agreements to ensure they accurately reflect the terms and conditions agreed upon by all parties involved. Maintain accuracy of content and contract data into company's systems and handle changes to existing contracts.
• Compliance and Risk Assessment: Ensure that contracts comply with relevant laws, regulations and company policies. Assess potential risks associated with contracts, including legal, financial and operational risks, and work to mitigate them.
• Contract Negotiation and Administration: Negotiate terms and conditions with external parties, striving to reach mutually beneficial agreements that are harmonized and aligned with Mediacorp's rights protocols and needs. Oversee the execution of contracts, including the dissemination of obligations and restrictions to ensure that all parties meet their commitments.
• Contract Renewals and Amendments: Responsible for managing contract renewals, amendments, and terminations as necessary.
• Payment Administration: Administer and ensure payments to content providers, production houses or service providers are paid in a timely manner and in accordance with contract deal terms including following up for withholding tax documentation where applicable. Investigate to reconcile payment discrepancies.

Qualifications

• General Diploma / General Degree.
• Proficiency in Microsoft Word, Outlook and Excel.
• Excellent oral and written communication and interpersonal skills.
• Excellent command of the English language.
• 2-3 years of relevant working experience. Contract management and payment processing experience are pluses.

Responsibilities

• Liaise with CM partners to ensure clear understanding of technical expectations/specifications during operations. Develop a team to perform as key technical experts to CM partners regarding manufacturing operations.
• Proactively manage CM execution and planning to meet company’s demands. Collaborate with CM program managers to eliminate operational issues in production, improve process efficiencies to gain productivity thus driving down costs.
• Lead a team to identify and address any technical issues and provide technical expertise to resolve manufacturing issues and change request reviews.
• Implement quality control measures to ensure the production of high-quality products at incoming, in process and outgoing. Work closely together with internal teams (e.g., quality) to conduct regular audits / inspections of manufacturing process.
• As the point of contact to work with CM Program Managers to lead, prepare, and negotiate all strategic vendor contracts for long term partnership to deliver business needs.
• Advocate clear change management process to govern at CM site, track and qualify all changes made to the form, fit and function of the product.
• Governs and instils project management best practices and principles in the organization. Leads and prepares for regular assessments of projects including management reports. Maintains a clear status of all projects and KPI performance within the External Manufacturing function and able to identify risks with the other managers and de-escalate them.

Requirements

• Degree in supply chain mgmt., engineering, business, or related fields. PMP certification is a must.
• 10-12 years of experience in commercial/business AND manufacturing (industry4.0, ops, quality, technology, planning) function required. Proven leadership experience in leading operations/project/technical engineers.
• Experience in External and Contract Manufacturing, Supply Chain Processes & Quality Management. Proficiency in Mechanical and Electrical/Electronic Drawings is a plus.
• Experience in capital equipment contract manufacturing is highly desirable, particularly dealing with contract management, operation/delivery management and quality management.
• Excellent project management skills with the ability to lead PMO teams regionally and manage multiple projects simultaneously.
• Willingness to travel within SEA, East Asia to visit CMs and any other countries as needed

Account Manager

Kerwin Tan Kai Bin (R1331624)

[email protected]

EA16S8107

The Food Safety & Quality Assurance Manager is responsible for overseeing the daily operations of the QA Department to ensure food products meet company and regulatory standards. This role involves overseeing food safety standards, conducting audits and inspections, ensuring compliance with food safety regulations, and addressing feedback related to food safety across all operational levels. The manager will also oversee training, product testing, and documentation to maintain certifications such as ISO 22000, BizSAFE Level 2 and Halal stipulation.

Key Responsibilities:

Daily Responsibilities:

• Plan,organize, and coordinate daily QA operations for smooth functioning.
• Guide operational and production team.
• Conduct daily inspections including personal hygiene and cleanliness of the facility post-operation.
• Ensure compliance with prerequisite programs and temperature monitoring of chillers and freezers.
• Verify visitor health questionnaires and ensure compliance with health and safety protocols.
• Manage ordering of chemicals and other ad-hoc duties as assigned by management.

Monthly Responsibilities:

• Perform food product sampling for laboratory tests and conduct hand and equipment swabs.
• Prepare and maintain monthly forms, oversee pest control servicing and waste management reports.
• Monitor food safety objectives and address any ad-hoc duties assigned by management.

Yearly Responsibilities:

• Maintain ISO 22000, BizSAFE Level 2 and Halal compliance and documentation.
• Conduct Mock Recalls, Internal Audits, and Management Reviews as per ISO22000 requirements.
• Manage supplier qualifications, maintain documentation, and conduct emergency preparedness simulations.
• Address food safety feedback from outlets/customers and follow up on corrective action requests.
• Update risk assessments for the facility as needed and perform other ad-hoc duties as assigned.

General Responsibilities:

• Ensure food products manufactured in the facility meet company and regulatory standards.
• Manage and oversee audits by third-party and authority inspections, including Singapore Food Agency, SGS Singapore for ISO 22000, MUIS and Ministry of Manpower for workplace safety.
• Investigate feedback regarding food safety from customers, suppliers, and other external sources.
• Support functional departments on food safety-related processes and ensure all products comply with company SOPs.
• Develop and provide training on food hygiene, safety knowledge, and Good Manufacturing Practices (GMP).

Qualifications:

• Bachelor’s degree in Food Science, Quality Assurance, or a related field.
• 5 years minimum experience in quality assurance, food safety, and management.
• Strong understanding of ISO 22000, BizSAFE and Halal requirements.
• Excellent leadership, coaching, and communication skills.
• Ability to conduct audits and handle regulatory inspections effectively.
• Strong problem-solving skills and attention to detail.
• Proficiency in Microsoft Office Suite and relevant QA software.

Skills and Competencies:

• In-depth knowledge of food safety standards and regulations.
• Experience with internal and external audit processes.
• Ability to develop and deliver training programs.
• Strong organizational and time management skills.
• Capable of handling multiple tasks and working under pressure.

Additional Information:

• This role may require occasional evening or weekend work to meet operational needs.
• Candidates must be able to adapt to a dynamic work environment and handle ad-hoc duties as required.

Stovve Foods (S) Pte Ltd is an equal-opportunity employer and encourages applications from all qualified individuals.

Job description:
Sales Pitch:

• Joint client visits with Relationship Managers to promote and publicise cash management products include but not limited to GMB functions, Fixed Deposit, Foreign Exchange requests, Global/TWD pay and Remittance.
• Deep dive into targeted customers, formulate sales plans, review and track pricing regularly, and achieve branch goals.
• Collaborate with the BU team to set target customer groups for cash management business and tools, visit customers, and develop opportunities together.
• Periodically, run incentive and pricing programs for targeted customers to increase average deposits.
• Shared branch targets with RMs to achieve number of new accounts, NII deposits, total effective deposit customers and average deposit etc.

Product Implementation:

• In charge of global product penetration.
• Feedback user experience and market information to the product PM, assist in product optimization and innovation, and provide promotional opinions on the product transaction process and content.
• Frontline education and training on cash management business to ensure that BUs have basic professional knowledge.

Transaction management:

• Maintain high service standards for corporate banking customers and ensure end-to-end daily transactions meet client satisfaction.
• Identify potential customers to grow average deposits and increase NII from deposits.
• Communicate with the cross-department to discuss transaction related application forms and policies.

Job Requirement

• Minimum a bachelor’s degree in Finance or any related discipline
• Minimum 5 years’ of relevant experience

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R23114347 (Pang Xue Ni)

• Develop and implement compensation and benefits strategies aligned with organization’s goals and objectives.

• Conduct ongoing analysis of market trends, industry benchmarks, and best practices to ensure competitive compensation and benefits offerings.

• Design and administer compensation programs, including salary structures, incentive plans, and bonus programs, to attract and retain top talents.

• Manage the annual salary review process, including conducting market surveys, analyzing salary data, and making recommendations for salary adjustments.

• Oversee the administration of employee benefits programs, including health insurance, well-being programs, and other employee benefits.

• Partner with internal stakeholders to ensure compliance with relevant laws and regulation related to compensation and benefits.

• Collaborate with HR partners and business leaders to provide guidance and support on compensation and benefits-related matters.

• Develop and deliver training programs and communication materials to educate employees on compensation and benefits programs

• Handle employee inquiries and escalations related to compensation and benefits, providing timely and accurate information and resolutions

• Maintain accurate and up-to-date records and documentation related to compensation and benefits programs

Requirements:

• At least 5 years of experience in compensation and benefits management.
• In-dept knowledge of compensation and benefits, best practices, trends, and regulations.
• Immediate starter is a plus

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R2093254

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Manage and coordinate daily Front of the House and Heart of the House operations with right delegation
• Long Term planning to create initiatives that furthers the outlet overall goal
• Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
• Monitor the reservation status and communicate with culinary team
• Plan and control manning to meet business needs and according to budget
• Work with Talent & Culture to recruit suitable colleagues
• Communicate with team during daily briefings and conduct monthly department meetings
• Ensure regular training and re-training when needed
• Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed by
• Ensure hygiene and food safety compliance in the outlet and related areas
• Together with the Restaurant Manager lead the F&B team to personalize the guest dining experience and ensure the compliance of LQA standards and delivery of Service Promise
• Lead a Heartist® approach to guest experience/service with the F&B team
• Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrence
• Work closely with the culinary team to maintain food quality and to create attractive food products that support the image of the outlet/hotel and incremental business volume
• Regular review of guest comments/VOG with the team and implement right solutions for continuous improvement
• Implement, monitor, train and maintain control measures to impact food costs,beverage costs, labour costs and operating supply costs for the outlet and to be in line of budget
• Plan, implement and measure profit enhancement programmes constantly in the areas of menu engineering, profit contribution, revenue generation, productivity, pricing and costing for products used in the outlet
• Provide necessary training and guidance to F&B team and to ensure that the highest possible standards and quality of products and services offering in the premise
• Recruit, develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business
• Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting
• Develop own knowledge and skills to grow as a business partner and leader.

Qualifications:

• 3 years in F&B management experience,
• Experience in similar size/style of 5* hotel
• Diploma / degree in Hospitality Management
• Leadership / People management
• Good interpersonal and communication skills
• Able to work under pressure and independently
• Good interpersonal skills with ability to communicate with guests and all levels of employees
• Service oriented with an eye for details

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

Role and Responsibilities

• Be the single point of contact for all F&B and Event Management requests.
• Track and report all F&B Event Management requests and develop management reports and insights.
• Develop service improvement initiatives and new ideas to improve the overall hospitality to internal client staff and external guests.
• Support the sourcing of new caterers, F&B,pantry supplies, employee experience and hospitality vendors across APAC (if needed).
• Ordering and delivering catering and hospitality services according to bookings.
• Continually develop client knowledge, with the aim of surprising and delighting at every opportunity.
• To actively gain client feedback in all areas of the business and in turn share this with your line manager.
• Interface with the Facilities team to make them aware of any cosmetic building repairs observed as they undertake their own responsibilities
• To provide corporate event project management as required and where applicable.
• Discuss any training needs or requests with your Coordinator / Manager.
• Check rooms are set up correctly according to the booking requirements. Monitor cleanliness and that all requirements for food and beverage, audio visual etc. are ready and available at the requested time.
• Ensure vending and coffee machines are fully stocked, clean and in working order.
• Oversee stock control for consumables (catering stock) and ensure everything is in order and in stock at all times.
• To work flexibly with the Receptionist (where applicable) based on business needs.
• To provide coverage support for the Receptionist during the 1 hour lunch break.
• Ensure all areas of responsibility throughout the office are presentable at all times.
• Ensure cleanliness of pantries / hospitality storage rooms.
• Understand and use the visitor registration system and have a thorough working knowledge of the room booking system.
• Generate reports as required.
• Promote the use of the visitor registration system to bookers, guiding them to pre-register their guests, especially before any large events.
• Any other ad-hoc duties as requested by the Manager.

Qualifications

• Minimum 5 years’ experience working in a hospitality role.
• Strong customer service and complaint handling skills.
• Must be well organised and able to manage multiple tasks.
• Must be dynamic and action-orientated, and able to meet deadlines and achieve objectives.
• Must have the ability to build and maintain relationships and work confidently with people at all levels.
• Keep all information and materials relating to the business of the Firm or its clients strictly confidential.
• Maintain a professional, polite and considerate manner at all times.
• Must be an excellent communicator in English (written and verbal).
• Must have excellent knowledge of and skills with MS Office suite, especially Excel and PowerPoint and good data analytical skills.
• Must have the ability to demonstrate a high degree of confidentiality and adhere to company polices.
• Must have the ability to work independently and take initiative but also be an enthusiastic team player.

Responsibilities

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Identify customers needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish targets, KPI’s, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity

Requirements and skills

• Proven food and beverage management experience
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets
• Guest-oriented and service-minded

Responsibilities

• Monitoring of availability for ATMs on all days. Monitoring and procuring stationary for ATMs.
• Monitoring Cash position of ATMs and Branches. Coordinating and Scheduling ATM replenishment for CISCO.
• Monitoring Reconciliation of ATM Cash and transactions done via SBI, Master Card and Visa.
• Arranging SGD cash from MAS on monthly basis for ATMs and Branches or when required (during festival season) and USD cash from UOB for Cecil Street branch when required.
• Monitoring of Communication room.
• Monitoring of Corporate accounts section.
• Coordinating with vendors and annual Renewal of agreement for service providers

- Iron Mountain for storage/destruction of Bank Documents.

- CGBO for Treasury Back Office.

• Checking recorded calls for Remittance team and Call center.
• Submission of Reports to MAS and IBG on Quarterly/Half yearly/ Yearly intervals.
• Supervision of Premises department.

Requirements

• Degree or equivalent, in Banking/Finance or any other relevant discipline.
• Min 3 year of relevant banking experience in similar role.
• Strong understanding of financial compliance and Regulatory requirements.
• Dynamic personality to work with the team and provide guidance to others.
• Good management skills and analytical mindset one who can effectively analyze situation and make decisions to address issues/problem.
• Excellent communication and interpersonal skills with ability to interact with all levels of staff and management.
• Sound knowledge of Microsoft applications: Excel/Word/PowerPoint

The Performance & Rewards Manager will be responsible for developing, implementing, and managing the performance management system, with a particular focus on Objectives and Key Results (OKRs). This role requires a strategic thinker with excellent analytical skills and a passion for driving organizational performance and employee engagement.

Key Responsibilities

OKR Implementation and Management:

• Lead the design, implementation, and management of the OKR framework across the organization.
• Collaborate with senior leadership to ensure alignment of OKRs with the company’s strategic objectives.
• Train and coach managers and employees on the OKR methodology, ensuring understanding and effective usage.

Performance Management:

• Develop and manage a comprehensive performance management system that aligns with the company’s goals and values.
• Monitor and evaluate the effectiveness of performance management processes, providing recommendations for improvement.
• Conduct performance reviews, providing guidance and support to managers and employees.

Data Analysis and Reporting:

• Collect, analyse, and report on performance data to identify trends, insights, and areas for improvement.
• Develop dashboards and performance reports for senior leadership to inform decision-making.
• Ensure data accuracy and integrity in all performance management systems.

Collaboration and Communication:

• Work closely with other departments line managers & HODs to ensure alignment of performance management initiatives with Company's overall strategies.
• Facilitate regular communication and feedback loops between managers and employees.
• Promote transparency and accountability through clear communication of performance expectations and outcomes.

Qualifications:

• Bachelor’s degree in Business Administration, Human Resources, Organizational Development, or a related field.
• Proven experience as a Performance Manager or in a similar role, with a strong understanding of OKR methodology.
• Excellent analytical, organizational, and project management skills.
• Strong interpersonal and communication skills, with the ability to influence and build relationships at all levels of the organization.
• Proficiency in performance management software and tools.
• Ability to handle sensitive and confidential information with discretion.
• Strong problem-solving skills and a proactive approach to identifying and addressing issues.

Preferred Qualifications:

• Certification in OKR or performance management is a plus
• Experience in change management and organizational development.
• Knowledge of industry best practices and trends in performance management.

My client is a reputable Single family office looking for an investment analyst/portfolio manager to join the team.

Your new role

• Maintain existing fund portfolios
• Lead the due diligence processes for new fund investments
• Prepare Investment Committee memos
• Manage and build key third party relationships and networks

What you'll need to succeed

• Prior experience in Funds and Equities products
• Experience in running and maintain portfolio is advantages but not mandatory.
• Aligned with the value investment school of thought
• Ideally possess funds investment experience, but not a requirement
• Strong work ethic and high integrity

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Registration No: R1986473
EA License No: 07C3924
Company Registration No: 200609504D

Restaurant Supervisor / Assistant Manager (Western Cuisine)

• 6 days
• Tue to Sun, 1130am - 1030pm (2 hr break)
• Tanjong Pagar / Tanglin
• S$3,000 - S$3,600

Responsibilities:

• Team management
• Customer service, serve and clear tables
• Maintain hygiene and cleanliness.

Requirements:

• Min. 2 years relevant experience

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

The company is more than 4 decades and is an established international reinsurance broking company with clientele base in more than twenty countries.

As a reinsurance specialist, the company works on behalf of insurance companies and non traditional entities (such as Captives) to facilitate the placement of Treaty and Facultative (including full range of Financial and Casualty classes such as Directors & Officers Liability, E&O, Bankers Blanket Bond, Fidelity/Crime/Computer Crime, General/Commercial Liability, Product Liability and Medical Malpractice) reinsurance program. We have a dedicated team of specialists in area of treaty and facultative reinsurance to handle the full range of business for the region.

We are looking for full-time candidates to join our growing team of Facultative Broking regional team, based in Singapore. Candidate(s) with related working experience is a plus point.

Senior Executive / Assistant Manager

(Financial & Casualty Line Broking)

Responsilibilites :

One middle to senior level role to support the growing business within Financial and Casualty line business such as D&O, PI, E&O, Crime, CGL and Product Liability.

Candidate(s) with related qualification and working experience is an advantage but not a must.

You will be responsible for all aspects of reinsurance placements.

Key responsibility includes:

• Assist in business development process such as desk research for identifying specific prospective clients all over Asia region and overseas travel, if required.
• Preparation of risk presentation, quotation & placemnet slips, cover notes and contracts.
• Negotiate with underwriters and servicing of reinsurance accounts and claims.
• Response to client queries and concerns, resolving issues promptly.
• Establish and maintain strong relationships with reinsurers, clients and colleagues.
• Perform other job-related duties assigned.

Requirements :

• Qualification: Master/Bachelor’s Degree, or any Reinsurance/Insurance qualification.
• Past work experience: Client relationship or negotiation related work experience within financial services or reinsurance or insurance industry is desired.
• Job requires good verbal and written communication skills and a pleasant personality. Candidate with knowledge of other foreign language(s) is a plus point.
• With good interpersonal skills, analytical, meticulous, able to multi task and a team player
• Good working knowledge of Microsoft Office applications

Position and remuneration will commensurate with qualifications and experience. Interested candidates are invited to submit full resume with expected salary. Only shortlisted candidates will be called for interview and further discussion.