Total 3,648 customer experience manager job vacancies in F&B / Tourism / Hospitality category in Singapore

FOH Job Requirement:

1. More than 3 years of full time work experience in Chinese restaurants, with preference given to experience in hot pot restaurants.

2. More than 1 year of management experience in Chinese restaurants or well-known chain food and beverage brands.

3. Familiar with local food and beverage laws and regulations.

4. Proficient in Chinese and English speaking and writing.

5. Proficient in EXCEL, WORD, PPT, PDF, EMAIL, or other office software.

6. Outgoing personality with strong communication skills and understanding. Willing to take responsibility at work and able to handle customer complaints with quick adaptability, meticulous thinking and good judgement.

7. Identify with the company’s corporate cultures and values, enjoy sharing and communicating with colleagues at all levels, aim to create a harmonious working atmosphere, and actively propose solutions or improvement suggestions for the team.

8. Capable of building a new team, training new employees and nurturing shift managers.

9. Able to strictly follow the company’s management system for the FOH, and make a fair evaluations and personal improvement plans.

10. Understand the importance of branding and prioritize brand building in decision making.

前厅工作要求

1. 拥有超过3年全职中餐厅的工作经验，火锅餐厅经验优先。
2. 在中餐厅或知名连锁餐饮品牌拥有超过1年的管理经验；
3. 对当地的餐饮法律法规有一定了解；
4. 必须可以使用中英文工作；
5. 熟练使用办公软件：EXCEL, PPT, WORD，邮件等；
6. 性格外向，有较强的沟通技巧及理解能力。工作时敢于承担，处理客诉时做到应变快速，思维缜密，把握分寸；
7. 认同公司企业文化，乐于与上下层同事分享交流, 目标营造和谐的工作氛围，并积极为团队提出解决方案或提升建议；
8. 有能力建设新团队，并培训新员工或栽培值班经理；
9. 能够严格遵守公司对前厅的管理体系，并作出公正的评估和个人改变计划；
10. 拥有对“品牌”的基础认知，能够在决策方面以品牌建设为优先考虑

Job Responsibility:

1. Responsible for daily operation of the restaurant.

2. Provide training to employees and new hires, conduct assessment to ensure and sustain service quality.

3. Ensure that all employees comply with the company’s dress code requirements.

4. Organise employee’s meetings and activities.

5. Establish and maintain relationship with customers.

6. Ensure that the display and food quality of all products meet the company’s standards.

7. Conduct Four-Color Cards assessments to maintain high quality restaurant operations.

8. Manage examples of excellent performance and amazing cases.

9. Maintain food safety, property safety, personal safety, and hygiene safety throughout the restaurant.

10. Lead FOH staff and ensure they receive necessary assistance during their shifts.

11. Keep learning and periodically enhance management and job skills through internal training and job rotations.

12. Recruit new employees and handle resignations and terminations.

13. Responsible for restaurant emergency respond.

工作内容：

1. 负责餐厅的日常运营.

2. 提供员工与新员工培训，进行考试和后续培训以符合服务标准.

3. 确保所有员工均符合公司着装要求.

4. 安排员工轮班时间表.

5. 建立并维护与客户的关系.

6. 确保所有产品的展示和食品质量符合公司标准.

7. 进行四色卡评估以保持餐厅高质量营运.

8. 管理优良表现的案例和超值服务.

9. 维护整个餐厅的食品安全，财产安全，人身安全和卫生安全.

10. 领导前厅员工，并确保他们在轮班期间得到所需的协助.

11. 通过内部培训和工作岗位轮换保持学习以不时提高管理和工作能力.

12. 招聘新员工并处理辞职和解雇员工.

13. 紧急事件处理流程.

1. In conjunction with the Food and Beverage Manager, to develop the team through continuous training, communication and motivation to maximise their potential and the success of the operation. 2 To liaise with the Personnel department and Food and Beverage Manager in the recruitment and selection process for any future vacancies within the company. 3 To ensure that the budget targets for revenue, payroll and operation expenses are adhered to for the Sakura Restaurant. 4 Liaise with Head Chef and your team to ensure that all agreed standards of food presentation and service are maintained consistently. 5 To maximise any opportunities for increasing the revenue in Sakura restaurant, bars and Banqueting. 6 To fully support the other Food and Beverage outlets including Half way house, lounge bar, spike bar, Banqueting by ensuring a pro-active approach to guest care at all times

Key Responsibilities:

• Lead,guide and train maintenance supervisors and workers in ACMV servicing and maintenance procedures
• Develop and implement maintenance schedules and protocols for various ACMV systems.
• Conduct regular site inspections to ensure maintenance quality and safety standards are met.
• Prepare detailed work method statement for maintenance Project.
• Create and review quotaitons for clients using MS Excel and other relevant software.
• Manage client relationships and address any concerns or issues promptly.
• Ensure compliance with relevant industry standards and safety regulations.
• Optimize maintenance processes to improve efficiency and reduce costs.
• Collaborate with other departments to ensure smooth operations.
• Stay updated on the latest ACMV technologies and maintenance techniques.

Qualifications:

• Diploma in Mechanical Engineering, (HVAC) engineering or a related field.
• Minimum of 8 years of experience in ACMV maintenance, with at least 3 years in a Managerial role.
• Proven hands-on experience with cooling towers, pumps,AC equipemnts, AHUS,MAUs, FCUs,DX systems and MF fans.
• Strong knowledge of ACMV systems,their operation and maintenance requirements.
• Familiarity with relevant industry standards and safety reulations.
• Proficiency in English and Chinese.

Required Skill:

• Excellent leadership and team management abilities.
• Strong technical skills in ACMV maintenance and troubleshooting
• Proficiency in MS Excel and other relevant software for quotation preparation.
• Ability to create clear and comprehensive work method statements.
• Strong written and verbal communications skill.
• Excellent problem-solving and decision-making abillities.
• Good project management and organizational skills.
• Good interpersonal skills and communications skills.
• Customer service oriented with the ability to build and maintain client relationships.
• Cooperative.
• Managing WAH,Bizsafe L2,CSCPM

Key Responsibilities

• Reports to the Head Operations Support Services (OSS)/ General Services , the incumbent will be responsible for providing administrative and operations support for various functions for the hospital.
• Manage operation and systems as well as review and improve the functional units in OSS/General Services
• Ensure timely review of service/lease/license contract terms and conditions and costs of services/contracts
• Assist with the department’s logistics, equipment and services including procurement, inventory, payments and records management
• Assist with the review and updating of the department’s policy, SOP documents, training plans for staff, emergency response plan for the department and financial budgeting
• Work with the various functions to manage and review the feedback/incidents and ensure corrective action and necessary follow-up
• Work with staff from various functions to initiate different types of projects and supervise their implementation
• Work closely with internal departments/clinics and external agencies to coordinate operations, compliances and collaborative partnerships
• Any other duties as specified by the supervisor

Key Requirements

• Min Bachelor Degree in any discipline
• 5 years or more of related working experience
• Excellent written, interpersonal and communication skills.
• A critical thinker, self-motivated and able to work as part of a team in a fast paced environment
• Competent in IT skills (Microsoft Word / Excel / PowerPoint) and visualization tools

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Operations Snr Executive

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

Job Responsibilities:

• Assist in the implementation of the specific objectives and stratgies for the section to achieve and maintain high standards, quality and maximum profitability for the section
• Assist in the organizing, implementation and review of all Spices activities to keep the brand promise to its guests
• Assist in implementing the Hotel and Spices policies, procedures and standards as spelled out in the F&B Operations Manual and provide feedback for improvement
• Assist in controlling the purchase (or request), set-up, storage, maintenance and use of all resources, programmes and systems used by the section.
• Conduct training for subordinates to achieve Spice's set standards and to enable Hosts to keep brand promise
• Co-lead Spices to achieve (or exceed) set standards, monthly budget targets and keep the brand promise
• Promote revenue generation initiatives and managing all sectional expenses

Job Requirements:

• Meticulous with an eye for details
• Able to work in fast-paced environment
• Strong leadership and managerial skills
• Good interpersonal skills
• Able to work independently and in a team

Our client is a Growing & Established authorised automobile company distributing premium and reputable brands. They urgently requires the following:

COMPENSATION & BENEFITS MANAGER / ASSISTANT MANAGER / SENIOR EXECUTIVE

Job Description:

• Develop and implement compensation and benefits strategies that are competitive, cost effective, and aligned with the organisation's goals and objectives.
• Lead annual salary review processes, merit increase programs, and bonus payout cycles, ensuring fairness, consistency, and compliance with regulatory requirements.
• Develop and implement a KPI performance management framework, policies, and
• processes.
• Develop and implement online appraisal system.
• Design and execute benefits programmes by identifying employees' needs and interests.
• Stay informed about legislative changes, market trends, and best practices in compensation and benefits management, and make recommendations for continuous improvement
• Provide guidance and support to HR, managers, and employees on compensation and benefits-related matters, including policy interpretation, problem resolution, and inquiries.
• Develop and deliver training programs and communications to educate employees about
• their compensation and benefits packages and promote understanding and appreciation of the value they receive
• Support the annual budgeting process by providing input and analysis related to compensation and benefit expenses and forecasts.

Job requirements:

• At least 5 years of experience in C&B.
• Diploma / Bachelor’s degree in Human Resources or any Business Administrative or related field.
• Proficiency in data analysis, financial modelling and HRIS systems
• Experience with compensation survey data and market pricing tools.
• Strong analytical skills and database management skills.
• Strong project management skills, with the ability to prioritise tasks, manage multiple
• projects simultaneously, and meet deadlines in a fast-paced environment.
• Be able to work independently in a fast-paced working environment.
• Senior executive can be considered and will have opportunity for career advancement

Location: Redhill MRT (1 bus stop away)

Woring hours: 8.30am to 6pm / Mon-Fri

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Roles & Responsibilites

• Provide secretarial and adminstrative support to CEO
• Manage, organise and maintain CEO's schedule, including setting up appointments with potential clients
• To take care CEO's well-being in office, during training and company's events and seminars
• Liaise with partners, vendors and suppliers through emails and phone calls
• Collaborate with other departments to ensure that all company processes are handled efficiently and resolve
• To manage and book venues for courses trainings
• Build positive and continuous relationship with students (PR)
• Organize students' events to generate new leads
• To manage and send student's birthday text, birthday gifts etc
• Assist in all marketing and leads generation events
• Undertake any other ad-hoc tasks and responsibilities assigned
• Quick in reading situations, efficient in executing tasks
• The candidate should possess a dynamic personality, be out-spoken and positive working attitude

Requirements

• Experience in relevant fields and/or as sales assistance
• Any Diploma, Degree or ITE Certificate with relevant experiences
• Effectively bilingual with good command of spoken and written English and Mandarin
• Communication and interpersonal skills - The job requires being a skilled negotiator, listener and agile speaker to address concerns across all levels of people
• Able to work in a fast pace environment

1. Training needs, give consultations/assistance and health-talk to staff/customers/corporates, and maintain administration of training and service management.

2. Timely updates on product information to retail staff by developing:

· New product factsheets

· Product newsflash on need basis, e.g. competitor’s product comparison

· Memo on need basis, e.g. handling of negative news

· Key new product training (aka mini-training)

· Newsflash on monthly promotion mailer

3. Conduct staff on-site coaching

4. Ensure timely response to customer enquiries, feedback, appeals, etc.

5. Guide retail staff in handling customer’s enquiries, feedback, appeals

6. Training Scheduling, Service Audits and other administrative tasks

7. Any other ad-hoc duties assigned as and when by Superior

Job Requirements:

· Minimum Degree in Nutrition or related disciplines

· 1 year experience in relevant industry preferred

· Excellent and positive customer service attitude

· Good oral and written communication skills

· Good interpersonal skills

Requirement:

• Possess a positive attitude, eager to learn and willing to push personal limits to achieve more
• Capable of playing the role of a team player
• Great attention to details
• Must be able to handle non-halal food
• Speaks good English

Responsibilities:

• Greet and assist customers with orders or enquiries with a smile
• Keep the outlet premises clean and organised
• In-charge of improving and innovating workflow to maximise operation flow efficiency
• Take orders and key in the POS system
• Process orders accurately to the kitchen
• Manage respective section and deliver food and drinks with confidence, knowledge and commitment
• Perform quality checks on tables
• Manage and handle reservations, hosting, inventory, costing and other administrative matters
• Perform opening and closing duties per outlet SOPs

Responsibilities:

1. Oversee all aspects of daily operations, including opening and closing procedures, staff scheduling, and ensuring sufficient inventory levels.
   Ensure compliance with health, safety, and sanitation standards to provide a clean and safe environment for both customers and staff.
   Monitor and manage workflow to maintain efficient service and address any operational challenges promptly.
   Collaborate with the kitchen staff to ensure seamless coordination between the kitchen and front-of-house operations.
   
2. Foster a customer-centric culture by training and motivating staff to provide exceptional service.
   Respond to customer inquiries, concerns, and feedback in a timely and professional manner.
   Continuously monitor service standards to ensure guest satisfaction, promptly addressing any issues that may arise.
   Proactively identify opportunities to enhance the guest experience and implement improvements.
   
3. Utilize your mixology skills to craft innovative and high-quality cocktails, ensuring consistency and excellence in beverage offerings.
   Manage bar inventory, including ordering and stock rotation, to maintain an adequate supply of ingredients and beverages.
   Develop and update beverage menus in collaboration with the management team, taking into account customer preferences and market trends.
   Train and educate staff on bar operations, cocktail preparation, and responsible alcohol service.
   
4. Recruit, train, and supervise a team of service staff, bartenders, and baristas, promoting a positive and collaborative work environment.
   Conduct regular performance evaluations, provide feedback, and identify opportunities for staff development and training.
   Foster teamwork, effective communication, and cooperation among team members to ensure a smooth and efficient operation.
   

Manager/Senior Manager, Group Compensation & Benefits (GC&B), Group HR

JOB PURPOSE

As a key team member of the GC&B team, work with the lead in the planning, formulation and review of C&B programmes and policies at the Group level, NHG’s institutions in attracting, motivating and retaining the right talents to support business strategies.

MAJOR DUTIES & RESPONSIBILITIES

C&B Partner

· Work closely with the Ministries on key sectoral C&B alignment, salary review and policy matters

· Work together closely with site HR on any policy change/deviation request to understand institutional needs and find solutions taking into consideration the system-wide impact. Review/propose recommendations and follow through to get necessary approvals from Senior Management

· Provide guidance on interpretation of C&B policies and practices. Provide consultative support and work with institutions under the NHG Group to roll out C&B programmes

General C&B

· Partner the Lead to manage C&B projects from end-to-end, including conceptualisation, simulations, implementation strategies, communications and change management

· Research and analyse information on compensation statistics, market sentiments and economic indicators to support C&B strategies and initiatives

· Keep abreast of local C&B best practices and legislative changes to ensure compliance

· Work closely with Policy team on review of Group HR policies and HR information systems to ensure alignment with changes to C&B programmes

· Perform job evaluations and job levelling exercises

· Participate in Group level workgroups/projects where C&B expertise is required e.g. conduct role analysis and job evaluation in job redesign exercises

· Participate in other ad-hoc HR projects and activities at the Group HR level as required

Annual Budgeting

· Annual HR budget planning and submission for Group C&B

· Plan, review and prepare manpower budget assumptions and projections for submission to Group Finance

Performance Management

· Work closely with the Group HR teams managing the annual performance management exercise, on managing timelines and support on compensation rewards matters. This will include the collation and analysis of cluster-wide annual Total Performance Management (TPM) results in order to simulate bonus and increment

· Prepare data/analysis, design compensation levers for review with Senior Management

Group Insurance

· As a key member of the GC&B team, work together with the other team members on annual Group insurance renewal and submission, working closely with insurance broker where necessary

· This may include working with broker to analyse trends and highlight areas of concern to Management e.g. claims experience, work injury trends etc

· Close liaison with site HR to ensure accurate reporting of data required for insurance renewal

JOB REQUIREMENTS

Education/Training/Experience

· Min Degree in HR Related field / Business Admin or equivalent

· At least 8-10 years relevant working experience in the area of Compensation & Benefits, and experience in healthcare is preferred

· Technical knowledge and hands-on experience in total rewards including salary structure design, salary reviews, market benchmarking competitiveness studies, job evaluation.

· Hands-on knowledge in job evaluation methodologies such as Korn Ferry Hay Group will be preferred.

· Highly Proficient in Microsoft Office applications. Advanced skills in Excel preferred

· Well-versed in local employment laws and regulations such as Employment Act, Industrial Relations Act etc.

· Past experience in HRIS project and implementation will be advantageous.

Personal Attributes

· Numerate, strong analytical skills and has an eye for detail

· Strategic thinking mindset, Forward thinking with an improvement mind-set and appreciates the use of tech to drive smooth work processes

· Inquisitive with strong problem-solving skills

· Strong team player and willingness to guide junior members of the team.

· Possess excellent interpersonal, communication and writing skills

· Comfortable with managing multiple projects concurrently

· Able to thrive in a fast-paced and dynamic environment

· Resourceful and independent

Successful candidates will be hired at Manager or Senior Manager grade depending on qualifications and experience

Responsibilities:

• Maintaining inventory list, and stock management
• Ordering food ingredients from suppliers
• Planning of weekly schedule
• Training and coaching of staff, handling of staff issues and assisting in evaluating staff
• Prepare maintenance report, food loss report
• Recruitment of part time candidates
• Giving suggestions and feedback to Store Manager
• Assist in investigation in event of customers’ complaints
• Streamline processes and ensure smooth operations
• Leading the store’s daily meeting
• Cost control (food cost / labour cost)
• Ad hoc duties assigned by superior

Requirements:

• A minimum of 3 years of relevant experience in KTV / Restaurant Service / Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays

What you will be working on

Strategy Development and Implementation

• Implement actionable plans to cultivate a dynamic SkillsFuture ecosystem that aids enterprises in their upskilling initiatives.
• Engage with enterprises to grasp ground-level challenges concerning jobs and skills, refining strategies to devise pertinent SkillsFuture solutions.

Enterprise Engagement

• Account-manage intermediaries, including trade associations and larger enterprises, to boost SkillsFuture awareness and adoption among SMEs.
• Promote SkillsFuture through participation in events, forums, and other engagement platforms, targeting enterprises and relevant stakeholders.
• Support the creation of impactful SkillsFuture content for enterprise engagement across various channels.

Solutioning

• Aid in the development of intermediaries' capability and expertise to encourage and facilitate SkillsFuture adoption by enterprises.
• Formulate and execute a framework to assess the current state, gaps, and opportunities in enterprises’ skills acquisition, utilization, and recognition processes.

Operations

• Maintain an effective feedback loop with key stakeholders, ensuring timely reporting and data sharing to enhance process and program development.

What we are looking for

• Tertiary qualifications
• Minimum of 5 years of experience in partnership management, stakeholder engagement, or a similar role, preferably within the SkillsFuture ecosystem or related sectors.
• Demonstrated ability to develop and implement strategic plans that align with organizational goals.
• Strong interpersonal and communication skills, with a proven track record of building and maintaining relationships with a diverse set of stakeholders.
• Experience in program or project management, with a knack for identifying and solving complex problems.
• Possess analytical and strategic thinking skills to devise practical solutions to tackle work issues
• Possess project and resource management skills to handle concurrent work assignments, and deliver high quality-work within tight deadlines
• Ability to work collaboratively in a team environment and thrive a fast-paced, dynamic work setting.
• Deep understanding of the SkillsFuture initiative, workforce development trends, and the challenges and opportunities within the Singapore job market.
• A committed and strong advocate to continuous learning and professional development, in line with our organization’s values of innovation, collaboration, and lifelong learning.
• A proactive, innovative thinker who is passionate about making a difference in the SkillsFuture movement.

Job Details:

· Work Week: 5.5 days per week

· Work Hours: 11am - 11pm (1hour 45min break)

· Lunch & Dinner provided

· Gross Salary Range: $6,000 - $8,000

· Locations: Many outlets in Singapore

Job Scope:

· Work with chefs for efficient provisioning and purchasing of supplies.

· Estimate food and beverage costs.

· Supervise portion control and quantities of preparation to minimize waste.

· Perform frequent checks to ensure consistent high quality of preparation and service.

· To lead the team on each shift and ensure the company service standards are upheld.

· Investigate and resolve complaints concerning food quality and service.

· Ensure sufficient stocks supplies in restaurant for smooth operation.

· Perform other duties as assigned by management

Job Requirements:

· Strong communication, interpersonal and management skills.

· Passionate in providing excellent management and interpersonal skills.

· Able to work independently and in a team.

Highlights:

• Location: Hotel near Dhoby Ghout MRT
• Salary: Basic salary up to $3,300
• Working hour: 5.5 work days (10am to 7pm weekdays, 10am to 2pm Sat)
• Other: The client who is a hotel near to Dhoby Ghaut MRT is looking for Hotel Reservation Asst Manager

Challenges:

• Handle and manage reservations process through various communication platforms, and maximize the room sales through pro-active selling and suggestive selling techniques.
• Handle reservation requests and inquiries from guests, corporate and leisure reservations, process reservations, upsell rooms and enter reservations records.
• Ensure a sales attitude at all times and maintain an awareness of all sales opportunities to maximize room sales and revenue.
• Monitor room sales based on selling strategies to increase revenues.
• Develop, build good rapport and maintain a high level of communication with all business associates and internal customers.
• Solving of customer complaints and problems, and acting as a liaison between the company and its customers to ensure customer satisfaction.
• Handle end to end reservations processes.
• Ensure all daily transactions are recorded into the computer accurately and updated accordingly within the stipulated turnaround time with a high level of service quality.
• Update, maintain and ensure accurate reservation records are properly documented and filing.
• Work closely with Sales and Front Desk and other departments, to ensure guest requirements are met.
• Perform any other duties assigned by Reservations Manage

What it Takes:

• Diploma in Tourism/Hospitality Management/Travel
• Min 2 year relevant experience preferably in hospitality sector
• Good working knowledge of Opera would be advantageous
• Good Microsoft Office applications in Word and Excel
• Good communications and interpersonal skills
• Team player with positive work attitude

Interested applicants, please submit an updated copy of your resume to [email protected] ORtext me wa.me/6591022916
**We regret to inform that only shortlisted candidates would be notified.

Talents@Work Ptd Ltd (21C0501)

Chin Long (R23116697)

Location: Town

Industry: Property Developer (Local Listed)

Are you passionate about hospitality operations and looking to make a significant impact in a dynamic environment?

Join our client, a reputable local listed property developer, as a Senior Account/Assistant Manager in Hospitality Operations. This is an individual contributor role where you will play a vital part in enhancing our hospitality services.

Key Responsibilities:

• Oversee day-to-day hospitality operations to ensure exceptional service delivery.
• Manage and maintain relationships with clients, ensuring their needs are met and expectations exceeded.
• Conduct regular audits and inspections to ensure compliance with company standards and policies.
• Develop and implement strategies to improve operational efficiency and guest satisfaction.
• Coordinate with various departments to ensure seamless operations and resolve any issues promptly.
• Prepare and manage budgets, financial reports, and forecasts to support business objectives.
• Monitor and analyze operational performance metrics, making data-driven decisions to enhance service quality.
• Provide training and support to staff to ensure high standards of service and operational excellence.

Requirements:

• Bachelors degree in Hospitality Management, Business Administration, or a related field.
• 5+ years of experience in hospitality operations, preferably in a managerial role.
• Strong understanding of hospitality industry standards and best practices.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently and manage multiple tasks effectively.
• Proficiency in MS Office and hospitality management software.
• Strong problem-solving skills and attention to detail.

Why Join Us?

• Be part of a leading property developer with a strong market presence.
• Work in a collaborative and supportive environment.
• Opportunity to influence operational strategies and contribute to the company's success.
• Competitive salary and benefits package.

How to Apply:
Email your resume to Tiffany Ong Meng Yen at [email protected]

Contact Information:
People Profilers Pte Ltd
20 Cecil Street, #08-09, PLUS Building, Singapore 049705
Tel: 6950 9722

EA License Number: 02C4944
Registration Number: R1111371

Join us and make a significant impact in the hospitality operations of a leading property developer!

Responsibilities:

• Develop tender strategies and handle tender estimation, including quantity take-off and cost estimation.
• Prepare tender submissions, including qualification and quantification documents.
• Coordinate all parties to ensure accurate project analysis and prepare final submission documentation.
• Conduct tender exercises for sub-contracting, including evaluation and contract awards.
• Prepare development plans for clients, aligning with the Master Industry Plan (knowledge of industry trends and Design & Build Tender is preferred).
• Present tender submission proposals to management.
• Present submission proposals to potential clients/consultants and excel in negotiation.

Requirements:

• Bachelor’s Degree in in Quantity Surveyor or equivalent.
• Minimum 10 years of experience in the related field.
• Preferably with experience working for an A1 Main contractor.
• Proficiency in GeBIZ or other e-procurement systems is a plus.

__________________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern French cuisine guided by Julien's lifelong respect for seasonality, terroir and artisanal produce.

Odette is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders.

Our Guest Experience team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalleled service and experiences to our guests.

You'll be in charge of:

Guest Experience Leadership

• Ensure that all guests receive a warm welcome and exceptional service through phone call, email, Whatsapp and other communication channels
• Recruiting, Interviewing and Training of all Guest Experience Team Members.
• Put together SOP’s to address and resolve any guest concerns or complaints promptly and professionally.
• Monitor and maintain the Behold Julien high standards of service quality and guest satisfaction

Team Leadership and Development

• Lead, mentor, and develop the guest services team, fostering a positive and collaborative work environment.
• Set clear performance expectations and provide regular feedback and coaching to team members.
• Conduct training sessions on service excellence, guest interaction, and operational procedures

Operations

• Coordinate with the Behold Julien venues and other departments to ensure seamless communication and service delivery.
• Oversee 7R Table Management System of reservations and seating arrangements to optimize the dining experience and manage guest flow.
• Oversee Zendesk, ticketing software system and ensure that all Guest Experience Agents are fully trained on said operating system.
• Ensure compliance with health and safety regulations and company policies

Service Improvement and Administration

• Continuously evaluate and improve guest service processes and standards.
• Collect and analyze guest feedback to identify areas for enhancement and implement action plans.
• Manage scheduling and staffing to ensure adequate coverage during peak times.
• Maintain accurate records of guest interactions, incidents, and feedback.

Qualifications:

• Minimum of 5 years of experience in guest services within the fine dining establishment.
• Minimum 1 year of experience with Seven Rooms Table Management system.
• Strong understanding of fine dining operation and service standards.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Proficiency in Microsoft Office Suite and restaurant management software.
• Availability to work flexible hours, including evenings, weekends, and holidays

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.
Should your application progress to the next stage, we will be in contact to arrange for an interview.

Primary Objectives;

• To grow and boost Treasury’s Revenue and Franchise growth
• Networking with Correspondent Banks to identify business opportunities, and to promote cross referral businesses.
• Market to foreign/domestic correspondent banks to grow Treasury’s business/product lines
• Management of Correspondent Banking Relationship including Nostro/Vostro Accounts
• To assist Group FI in Singapore Branch’s FI relationship with Global Banks
• To assist Treasury in building relationship to obtain stable funding
• To provide new FI solutions/products to Treasury/Branch
• To conduct initial and regular due diligence/AML/Related/Connected Party screenings for Treasury’s FI/NBFI/vendors
• To manage/maintain Treasury’s static data in systems (as assign)
• Any other ad-hoc duties or projects as assigned by Head of Treasury

Key Responsibilities;

FI Relationship Management

• Manage FI Relationship & promote Treasury products & cross referral business to gain incremental revenue income

• Conduct meetings and discuss with FI/NBFI relationship managers for prospective business opportunities
• Establish close relationship and improve counterparty networking to obtain sufficient Treasury lines
• To provide new FI products/solutions for Treasury/Branch
• To liaise with GFI in establishment of RMA/banking lines
• Manage issues relating to FATCA CRS, Audit & Compliance

Financial Perspective

• Explore and market to banks globally to setup partnership to boost Treasury and HO’s business opportunities
• Cross sell of existing Treasury/FI Products to generate and increase revenue
• Identify opportunities with agent banks to target business growth
• Support the Department/Division Head in the delivery of banking services to meet the Department/Division’s revenue targets. 

FI Support and Advisory

• Provide support /advisory role Treasury and Branch on queries relating to international FI business
• Provide FI solutions and support from agent banks for their international payment, trade and treasury support requirements

Customers / Client Coverage

• Build and maintain effective relationships with correspondent banks/NBFIs to understand their needs in order to provide a high quality of service.
• Build new relationships and identify new target markets to grow Treasury and GFI’s services/products
• Develop and maintain strong stakeholder management with key stakeholders both internally and externally
• Negotiate with correspondent banks on matters with regards to services fees and pricing, as well as seek solutions to finalize new/potential business transactions.

Guest Experience Executive | 5 Days | Fixed Morning Shift | Little India

Salary range: $1,800 - $2,000 + OT
Gross：$2200 to $2500 （After Fixed OT）
Working days: 5days (included Sat, Sun & PH)
Working Timing: 8am-7pm
Working location: Little India

Job Responsibilities:

• Provide friendly and efficient check-in and check-out service at Hotel Reception
• Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information
• Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
• Willing to take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby
• Handle walk-in, email, phone enquiries, and internet hotel room reservations
• Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
• Prepare shift reports for submission to accounts.
• Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
• Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information such as customer feedback
• Perform any other duties as required and directed by the Manager or Management.

Job Requirements:

• Preferably with 1-2 years of working experience in a similar capacity
• Experience in a front office and/ or customer-facing & service role
• Willing to work on rotating shifts
• Flexibility to respond to a range of different work situations

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

WA: 88824667

Senior Recruitment Consultant

We're looking for an Operations & Facilities Manager.

You will play a pivotal role in ensuring the smooth and efficient day-to-day operations of co-living spaces and buildings under management. You will be responsible for overseeing various aspects of property management, resident satisfaction, and team coordination. The ideal candidate will have a strong background in operations, property management, and customer service, with the ability to create a positive and vibrant living environment for our residents.

Key Responsibilities:

Property Management:

• Supervise and coordinate property maintenance, ensuring that properties are well-maintained, safe, and meet the brand’s standards.
• Manage vendor relationships, negotiate contracts, and ensure cost-effective property services and procurement
• Conduct regular property inspections and implement preventive maintenance measures.

Team Management:

• Lead, manage, and guide a team of on-site staff, including property administrators, maintenance personnel, and security personnel.
• Provide training and development opportunities for team members to enhance their skills and performance.
• Ensure manpower is deployed effectively and efficiently

Operational Efficiency:

• Develop and implement operational policies and procedures to streamline processes and enhance efficiency.
• Monitor key performance indicators (KPIs) to assess the overall operational performance and make data-driven improvements.

Budget Management:

• Work closely with the finance department to develop and manage the property budget.
• Monitor expenses, analyze variances, and implement cost-saving measures while maintaining high-quality service.

Compliance:

• Ensure compliance with local regulations, building codes, and safety standards and terms of agreements
• Stay updated on industry trends and best practices to continuously improve operational processes.

Collaboration:

• Collaborate with other departments, including marketing, leasing, and finance, to ensure seamless coordination and achievement of overall company goals.

Qualifications and Requirements:

• Bachelor’s degree in Real Estate Management or similar field
• Proven experience in property management, hospitality, or operations.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and problem-solving abilities.
• Knowledge of local housing regulations and safety standards.
• Ability to work flexible hours, including weekends and evenings as needed.

Assistant Manager (Accounting & Finance/SAP)

Responsibilities

• Manage financial analysis, Budgeting and forecasting activities
• Develop financial models to analyze and project the company's financial performance.
• Conduct in-depth financial analysis to support strategic initiatives and business decisions.
• Provide insights and recommendations on opportunities for revenue growth, cost optimization, and profitability enhancement.
• Collaborate on annual business planning and growth strategies with department heads to gather budget inputs and ensure alignment with strategic goals.
• Monitor and analyse key metrics to provide insights and recommendations for improving
• financial performance
• Monitor the performance of investments and evaluate project proposals for return on
• Investment.
• Analyse trends to reduce financial risks associated with making investment or spending decisions.
• Fostering a culture of collaboration, accountability, and continuous improvement and implement best practices and innovative tools to improve data analysis and reporting capabilities.
• Analyse and explain variances between actual and budgeted figures.
• Offer timely financial insights and recommendations to support key decisions.

Requirements

• Bachelor degree in Accounting & Finance or relevant qualification with 4 years of relevant experience.
• Strong financial analysis and communication skills.
• Proficient in the use of MS Office and SAP.

Interested applicants please submit your resume to [email protected]

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

The perfect candidate is a dedicated team player who is enthusiastic about the travel and education sectors, and will be instrumental in ensuring the smooth operation of tours. If you are seeking growth and eager to challenge yourself in the expanding travel industry post-pandemic, this opportunity is ideal for you!

Job Responsibilities

• Coordinate pre and post tour work, which include planning of tours, tour logistics, risk management and collection of customer feedback
• Involve in direct tour operations such as being facilitator, host, tech and admin in both physical and virtual tours;
• Assist in ground management by providing support to tour guides and operational staff;
• Represent the company and interact with clients in a professional and presentable manner;
• Assist in product development and development-based projects;
• Monitor, track and report on feedback and online reviews (e.g. Google My Business, TripAdvisor, Facebook);
• Assist in customer service (i.e. handling of tour enquiries and bookings) and lead generation when required; and
• Perform other ad-hoc and admin duties as assigned

Job Requirements

• Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or related field.
• Working experience in tourism-related industry is a plus
• Excellent communication skills and computer literacy
• Great coordination skills and attention to detail
• Personable and fluent in English

Responsibilities

• Assess/evaluate research proposals for their commercial viability and social impact. Perform market and prior art searches and offer practical feedback and suggestions to improve the proposals.
• Coordinate/oversee project progress to ensure timely achievement of KPIs and milestones, while fostering effective communication and coordination among team members, collaborators, and stakeholders. Drive project success through strategic management and stakeholder engagement.
• Support/manage the proposal review process with stakeholders to create clear recommendations for management. Ensure the evaluation is thorough and helps guide decision-making.
• Assist/collaborate with the IP team to identify and safeguard commercially valuable inventions by reviewing manuscripts and invention disclosures.

Requirements

• Recognized Diploma/Degree or equivalent, preferably from a science or business-related discipline
• Minimum 4 years of prior working experience in Project Management and Intellectual property will be beneficial
• Proficient in Microsoft Office
• Fresh graduates with positive working attitude will also be considered

Salary and benefits are commensurable to educational qualifications and working experience of the candidates. Benefits include annual leave, medical and flexi-benefits, etc.

Interested individuals may apply by sending their curriculum vitae to career@tll.org.sg.

For more info, please refer to our website: www.tll.org.sg.

(Please note that only shortlisted candidates will be notified.)

Highlights

• Serving only 8 guests a night
• High-end or hospitality experiences
• Operational & Hands-on
• 6 days

Job Description:

• To greet and welcome guests, ensuring they feel valued and attended to throughout their dining experience
• To manage reservations and seating arrangements to ensure a smooth flow of service
• To address guest inquiries and special requests, ensuring guest’s needs are satisfied
• To assist the chef with meal preparation and presentation as needed
• To maintain cleanliness and order in the kitchen, dining area, and general spaces
• To wash dishes and kitchen utensils, ensuring adherence to hygiene standards
• To coordinate with suppliers to manage inventory, ensuring the availability of seasonal ingredients and supplies
• To handle financial transactions, manage budgets, and implement cost-control measures.
• To uphold the highest standards of food quality, presentation, and service
• To ensure compliance with health and safety regulations.
• To build lasting relationships with guests through excellent communication and interpersonal skills.

Requirements:

• Preferred with 2 years of experience in the Food and Beverage industry.
• Candidate with experience in a high-end restaurant or hospitality setting, preferably with knowledge of Japanese cuisine.
• Attend to guests’ needs and resolve complaints promptly and politely.
• Strong interpersonal and communication skills, with a focus on delivering exceptional guest service.
• Ability to work collaboratively with a chef and manage the unique demands of a premium, intimate dining environment.
• Excellent organizational and multitasking abilities.
• Physical stamina and willingness to perform hands-on tasks, including dishwashing and assisting in meal preparation due to smaller teams.

HOW TO APPLY:

Interested applicants, please email to “[email protected]”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Sim Jia Hui

EA Personnel Reg No: R22106242