Total 4 customer service job vacancies in F&B / Tourism / Hospitality category in george town

Singapore founded brand with opportunity of career advancement. If you’re a F&B passionate working in F&B cafes, we want you to be part of us to grow together with the company.

Job Responsibilities:
Monitor and control stock inventory
Work with management with regard to manpower planning
Attend to customers enquiries, follow up on customers feedbacks
Assist in customer purchases and payment transaction
Provide excellent customer service and training at all times
Maintain high standard of daily retail operation
Ensure cleanliness of outlets is always maintained

Job Requirements:
Only good working attitude should apply
Able to work retail hours including weekends and during Public Holidays

Job Benefits:
Free Uniforms
Career progression
Medical and leave benefits
Staff meal provided

Based in the Singapore headquarters office, this role will report to the SVP/Head of Group Strategic Communications and Branding, co-leading the strategy and execution of our Group’s branding and customer experience efforts. We are looking for a talented and passionate senior branding professional to join the team as a Group AVP/ VP of Branding & Customer Experience. You are customer-centric, entrepreneurial, resourceful, meticulous and organised in the face of multiple and competing priorities. You understand how to strike a fine balance across data, insights and creativity to continue to help build the Frasers Property brand and add value to the business. You are a change advocate and interested in joining a fast-paced and highly-matrixed, multinational organisation, to inspire, partner and support a talented team of marketers and brand specialists focused on delivering creative and impactful solutions.

Brand management

• Work closely with the SVP/ Head of Group Strategic Communications & Branding, to develop and manage the brand strategy development and execution, as well as to collaborate with the businesses to build the Frasers Property brand across platforms, ensuring consistency and alignment with Frasers Property’s brand guidelines. Further refine the branding elements across platforms where relevant.
• Lead inspiring corporate brand campaigns and corporate marketing partnerships.
• Media campaign planning and execution.
• Play a key analytical role in establishing metrics for the purpose of measuring campaign effectiveness against KPI’s. Establish a process for benchmarking the brand’s performance in order to ensure campaigns are customer-centric, relevant and competitive.
• Co-manage the Group’s annual report development.
• Project manage and liaise with other teams to create engaging collateral in support of Group-led campaigns and initiatives.
• Contribute towards mentoring and developing other members of the branding function.
• Co-own the social media strategy and lead the social media agency relationship.
• Prepare regular progress reports for leadership teams on both business-as-usual and strategic activities, sourcing analytics where appropriate to demonstrate return on investment.

Customer experience

• Oversee the Group strategy and development of customer experience at Frasers Property, aligning with leaders on the goals and measure of CX through NPS and other relevant means.
• Counsel in the design and enhancements of customer journeys in partnership with key stakeholders in businesses who require support, in order to reduce friction and increase customer delight.
• Build a streamlined customer experience across departments, or asset classes where required.
• Establish ways to increase customer satisfaction and build brand loyalty.

Requirements :

• Bachelor’s Degree in Marketing or related field.
• 12-15 years’ experience within Branding, Marketing and Customer Experience field, having worked in-house and/or in an agency environment.
• Operates calmly as a mature team lead and team player with strong leadership skills to ensure a high level of output and strategic objectives are achieved. Able to navigate in an agile / matrix working environment, collaborating well to establish solid working relationships with cross-functional internal stakeholders at different levels and across multiple markets, while building extensive networks. Therefore, advantage with international exposure and understanding geographical diversity and needs.
• Excellent time management and organisational skills; ability to manage multiple assignments in a deadline-driven environment while maintaining a positive attitude.
• Must be highly detail-oriented, with an ability to think creatively/constructively in a pressured environment and possess a strong drive for results.
• Flexible project management style with the ability to quickly adapt and effect change efficiently.
• A self-starter with a positive, team-oriented attitude with exceptional communication/ interpersonal skills to clearly articulate ideas, frame problems and offer solutions.
• Strong English written and verbal proficiency including copywriting and editing for campaigns and creatives.
• Demonstrate strong digital and social media skills and experience. Branding and martech understanding and application are an advantage.

RESPONSIBILITIES:

• Sets tables based on reservations
• Ushers the customers to their table
• Answers questions on service info, prices, and meal items
• Assists customers in setting up the pot and portable stove for hotpot
• Maintaining clean and tidy buffet food display
• Ensures enough plates and cutleries available for diners
• Assists in refilling/ topping up the dessert and salad bar
• Clears tables and cleans the chairs
• Disposing garbage

REQUIREMENTS:

• male or female
• 18 to 65
• no minimum education required
• can work 6 days a week

Restaurant Service Crew / Restaurant Outlet Assistant Manager

· Full and part-time positions available.

· Role and salary commensurate with experience.

· Accessible central location beside MRT.

· Training provided.

· Attractive basic, staff discounts and medical benefits.

· Retail hours.

Job Description

We are looking to fill up a restaurant team with a Korean menu that is focused on Korean Beef Seolleongtang. We hope to recruit competent people are fun-loving and enjoy customer service in a F&B setting.

Responsibilities:

· Provide welcoming customer service experience.

· Support daily operation of the restaurant including food ordering, presentation of menu, serving of orders and clearing tables.

· Some simple preparation/assembly of food and drinks.

· Perform simple dishwashing and basic housekeeping.

· Ensure store cleanliness and hygiene are kept up to standards.

· Operate Point-of-Sales and handle different modes of payments.

· Follow operational procedures and perform any other duties being assigned.

Requirements:

· Service-oriented and being a team player.

· Energetic, positive and friendly personality.

· Good communication skills, ability to multi-task and clean appearance.

· Experience in F&B but not necessary.

· Ability to communicate in English, bilingual a plus.