Total 4,533 customer service manager job vacancies in F&B / Tourism / Hospitality category in Singapore

We are representing our client in the global technology and engineering space to look for an experienced Presales/Solution Manager to complement the existing team.

Responsibilities

• Works on deals assigned by the business development team and supports the pursue and bids process
• Scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the organisation
• Secures input from all necessary solution stakeholders within the customer. Adapts solutions, as necessary, to ensure appropriate support
• Coordinates closely with internal sales, sales support (including with regional & global product team), and service resources to align solution design with customers’ business requirements
• Secures from customer technical staff commitments needed to ensure a deal’s “technical close.”
• Support RFI/RFP’s by creating written Business Requirements into technical proposals that conforms to product solution delivery standards, that encompass regulatory, business, user, functional and non-functional requirements as appropriate
• Accurately defines dependencies, constraints, assumptions and risks

Requirements

• Degree in Engineering
• At least 5 years of Technical Solutions experience and Bids experience
• Working experience with Non-Defence government agencies and Enterprises
• Strong analytical, problem-solving, and conceptual skills
• Good stakeholder management and influencing skills covering colleagues, partners / vendors and project sponsors

Restaurant Operation Manager

Job Description

• Work Week: 6 days per week

• Work Hours: 7PM - 3AM (1hour break)

• Locations: Boon Keng / Geylang

• Relevant Experience : 5 years

• Gross Salary Range: $4,000 - $6,000

Job Scope

• To lead the team on each shift and ensure the company service standards are upheld.

• Operational Oversight: Manage daily restaurant operations, including staff performance, guest experience, and service quality.

• Financial Management: Oversee budgeting, cost control, and financial performance to ensure profitability.

• Customer Satisfaction: Ensure guests have an outstanding dining experience; resolve any complaints promptly.

• Staffing & Training: Hire, train, and schedule employees, and provide ongoing development and support.

• Maintain Standards: Ensure the restaurant adheres to quality standards in food, service, cleanliness, and safety.

• Inventory & Supplies: Oversee inventory management and ensure timely ordering of supplies, food, and beverages.

• Marketing & Promotions: Plan and execute marketing activities to increase business and drive customer traffic.

• Health & Safety Compliance: Ensure compliance with local health, safety, and legal regulations, including fire and food safety.

• Collaboration: Work with other departments to achieve overall business goals.

• Reporting: Provide regular reports on restaurant performance, including financials, staffing, and guest satisfaction.

In your resume please indicate:

- current salary, and your salary expectation

- phone number, and convenient time to answer call.

Only shortlisted candidates will be contacted.

Job Summary:

The Singapore Organisation of Seamen is seeking a motivated and experienced individual to join as Manager of our External and Industrial Relations Division. This role requires strong communication and organisational skills, along with an understanding of local, national and international labour laws, employment standards, and collective bargaining agreements.

The ideal candidate needs to have a passion for fostering positive industrial relations and advocating better working conditions, fair pay and safety standards for union members.

This is a full-time and permanent position reporting directly to our senior leadership.

Responsibilities:

• Participate in external engagement efforts with industry stakeholders, unions, and government bodies to promote bipartite and tripartite relationships.
• Address labor disputes and participate in mediation processes.
• Stay updated on trends in the maritime industry, industrial relations and employment laws.
• Collaborate with internal departments to align industrial relations strategies with the organisation’s broader objectives.
• Prepare reports, presentations, and communication materials related to external relations.
• Travel when necessary for overseas assignments.
• Other duties that the role may require.

Knowledge and Skills:

• Strong understanding of Singapore’s employment laws and labor relations frameworks.
• Excellent interpersonal, negotiation, and conflict-resolution skills.
• Strong problem-solving skills, including the ability to collect and analyze relevant data.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively, meeting deadlines and managing multiple tasks.
• Proficiency in MS Office and CRM systems.
• Adapt to working in a fast-paced environment.

Responsibilities:

• Maintaining inventory list, and stock management
• Ordering food ingredients from suppliers
• Planning of weekly schedule
• Training and coaching of staff, handling of staff issues and assisting in evaluating staff
• Prepare maintenance report, food loss report
• Recruitment of part time candidates
• Giving suggestions and feedback to Store Manager
• Assist in investigation in event of customers’ complaints
• Streamline processes and ensure smooth operations
• Leading the store’s daily meeting
• Cost control (food cost / labour cost)
• Ad hoc duties assigned by superior

Requirements:

• A minimum of 3 years of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays

Responsibilities

• Manage day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

About Us

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The incumbent will be responsible for supporting the core functions of the MSc degree programmes which includes student life, experiential learning, and administration matters.

Corporate Relationship Development

• Establish corporate contacts through a systematic outreach process, follow up on new business projects generation opportunities, maintain working relationships and set up meetings
• Pitch initiatives to corporates, specifically in positioning and securing business projects for our respective MSc programmes
• Scope the business projects with the company, establish an understanding of the objectives, guidelines for workload, deliverables, resources and financial support
• Solicit for feedback on our students’ performances to make recommendations for improvements on projects and associated activities
• Feature success stories prominently in our marketing collaterals and channels such as brochures, websites and e-blasts to encourage more participation from different corporate partners
• Cultivate a sustainable longer-term relationship with corporate partners for further collaborations such as corporate marketing, company visits, recruitment of graduates and sponsorship for various MSc programmes initiatives

Administration of Management Practicum

• Collate a list of business projects, disseminate to our respective MSc students for enrolment, and where needed, conduct interviews for the allocation of projects
• Conduct briefings to students who are undertaking business projects
• Coordinate coaching workshops/classes to prepare students for their undertaking of business projects
• Work with Heads of Departments in appointing project supervisors, including briefing faculty advisors on the role, responsibilities and scope of projects
• Facilitate the first meeting for companies to meet with student groups, where timelines, milestone achievements and deliverables are set and arrange initial face-to-face / Skype sessions with companies
• Obtain the necessary approvals from the academic departments and the MSc Programmes Office
• Monitor and ensure that the students make good progress in completing their business projects and where needed, to help guide and mentor students on their projects, providing feedback as part of evaluation as a consistent moderating party across projects
• Work with corporate partners constantly to ensure that the students get information and meetings at the right time so they can complete the projects on time
• Collate the grading reports for the Experiential Learning module, and get company approval for case-release, if appropriate
• Work with relevant parties to ensure timely and accurate grade entry for the students for their Experiential Learning module
• Systematically collect feedback and evaluation from corporate partners, students, supervisors and develop actions for improvements

Development of System and Process

• Develop, implement and update systematic procedures and processes for MSc Programmes’ Experiential Learning components
• Develop and administer guidelines for the students, supervisors and corporates
• Procure and conceptualize promotional materials to aid in pitching our various initiatives to the corporates such as brochures and e-blasts
• Liaise with the Office of Legal Affairs on the necessary documentation (Company case release form, Non-Disclosure Form etc) and administer guidelines for students, faculty advisors and corporates

Other Responsibilities

• Collaborate and synergize between key stakeholders, not limited to students, faculty advisors, corporates and other key departments in NUS Business School, providing support and fostering rapport where possible
• Benchmarking of how business projects are sourced and facilitated in leading business schools to ensure best practices
• Work with the BIZCareers Office on internships/career opportunities arising from Corporate, business projects/Experiential Learning engagements
• Identify further experiential opportunities for the MSc programmes
• Other duties as assigned by Academic Directors, MSc Director and Programme Office

Qualifications

• Bachelor degree from a reputable institution, with at least 4-5 years of relevant working experience ideally in academic programmes in tertiary institutions
• Experience in facilitating industry partnerships and dealing with senior management would be an advantage
• High level of written and oral communication skills
• Experienced, confident and effective working in cross-cultural settings
• Meticulous with an eye for detail and a keen appreciation of good documentation
• Ability to manage multiple and competing tasks and deadlines well, and with a high degree of accuracy
• Team player with a good combination of high intelligence, emotional and cultural quotient
• IT savvy, with good knowledge of Microsoft Office Applications

(Appointment job grade will commensurate with the selected candidate's experience)

1. Responsible for every aspect of the day-to-day supervision of our supermarket

2. Administer purchasing and receiving procedures

3. Monitor income and expenses

4. Maximising profitability and setting/meeting sales targets

5. Prepare annual budget, schedule expenditures, analyse variances and initiate corrective actions

6. Ensuring compliance with health and safety legislation

7. Dealing with customer queries and complaints

8. Maintaining statistical and financial records

9. Manage and implement business continuity plans

10. Training, supervising and appraising staff

11. Maintain proper inventory levels and ensure stocking

12. Implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Copywriter & Community Manager

Maker Lab supports clients across technology, entertainment, financial services and the payments industry. We’re looking for dynamic individuals to join our team and support our amazing clients in the travel industry. 

As a Copywriter & Community Manager within a creative social media team,  your main focus is on undertaking social media copywriting and growing and managing communities across social channels while ensuring the client’s brand and tone of voice remain consistent. In addition to day-to-day community management and conversations, you’re expected to gather and present social media trends, help translate them into actionable insights and support with implementing local social media strategies based on those.

You’ll be working in a fast-paced creative environment while helping to constantly evolve the local market’s social media copy and community engagement strategies and support with improving efficiencies.

Passion for social media is paramount for this role and the whole team! 

*Please submit your portfolio and work examples / deck to be considered for this role!

Role:

Social media copywriting

• Develop and deliver engaging, on-brand copy for social media and global community interactions, including drafting captions, assisting in supers, miscellaneous wordsmithing, etc., while adhering to SEO best practices and character limits.
• Manage quality control and tone of voice through excellent copywriting skills.
• Portray deep knowledge of social audiences, platforms, and their specific formats, and how to properly leverage them to create attention-worthy content.
• Bring alive the social media content and strategy developed by the client and the team.

Community Management

• Act as the lead for global community engagement and content across all social media channels, while proactively seeking out and implementing new and innovative ways to engage and grow our online community presence across various digital platforms.
• Portray deep knowledge of social audiences and platforms and how to leverage them to create attention-worthy content properly.
• Build a daily community engagement plan that sparks a social conversation between communities.
• Work with data and insights derived from the social pages and use the data to create reports to share with the broader team in making data-driven decisions.
• Spot trends and provide insights from conversations with audiences and consumers.
• Mine daily sentiment and conversations to proactively identify opportunities for new ideas and to provide feedback on active campaigns.
• Funnel insights and feedback to internal teams and stakeholders to foster data-driven decision-making.
• Lean into community management in a proactive, fun, and engaging way while being prepared to escalate any reputational issues as and when required.

You:

• 4+ years experience working in community management and content writing/creative copywriting capacity. 
• Knowledge of local context and culture is a must.
• Attuned with diverse online communities across entertainment, internet and pop culture industries and always plugged into a variety of communities and groups, both global and local.
• Thorough understanding of social media platforms, trends and online communities.
• Experienced with sourcing and managing video, image and audio assets, and comfortable securing the required rights and permissions.
• Exceptional verbal and written English communication and presentation skills.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!

Job Description:

Provide excellent customer service by greeting guests, taking orders, serving food, and ensuring a pleasant dining experience. Maintain a clean and organized dining area, process payments, and collaborate with team members.

Key Responsibilities:

• Greet and seat guests, take and deliver orders.
• Maintain table setup and cleanliness.
• Process payments and handle customer inquiries.
• Work with the team to ensure smooth service.
• Adhere to health and safety standards.

Requirements:

• Experience: Customer service or food service experience preferred.
• Skills: Strong communication, attention to detail, and ability to work in a fast-paced environment.
• Physical: Ability to stand, walk, and carry items for extended periods.
• Education: Secondary school education preferred.
• Qualities: Positive attitude, teamwork, and schedule flexibility.

The Job

• Perform contract administration and management duties for contracts undertaken by Technical Services.
• Prepare tender and pricing document.
• Review project manager’s/consultant’s justification and prepare approval recommendation.
• Assess payment valuation and advise financial implications on variation orders.
• Monitor budget and keep track of projects expenditures.
• Ensure all work processes are in accordance with SOP, policies and audit requirement.
• Assist the lead project manager in project.

The Requirements

• Degree in Projects and Facilities Management
• Preferably in developer, consultancy or main contractor firms.
• Strong interest in contract management.
• Possess good inter-personal skills and a positive attitude.
• Organised and meticulous attention to details.
• Able to work under time pressure.
• Computer literate and proficient in Microsoft Office.

Our client is a well-established food and beverage company.

• Led Area Managers to achieve sales targets and ensure smooth daily operations in compliance with regulations.
• Managed tenant relationships, lease renewals, rental collections, and sourcing for vacant stalls.
• Oversaw financial performance, proposed improvements, and led renovation projects.
• Maintained quality standards and developed teams through feedback and performance evaluations.

Requirements:

• Diploma in F&B/Supply Chain or equivalent
• At least 5 years of experience in managing foodcourt operations.
• Proficient in Microsoft Office and Google Suite

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Waiter/ Waitress/ Service Crew

- Ushering customers to their tables

- Responsible for presenting menus to customers.

- Makes recommendations and serves food/beverages to customers.

- Sending the foods to tables.

- Ensure the cleanliness of the outlet.

- Full time or Part time (Flexi working hours)

Please Watsapp 8168 4877

Responsibilities

1) Work effectively with Operations and Maintenance staff from the

Lines as well as other engineering departments to investigate

defects.

2) Develop methods, propose modifications and improve maintenance

strategies to rectify them.

3) Analyze and trend condition monitoring and defect data to identify

reliability concerns.

4) Develop methods, propose modifications and improve maintenance

strategies to overcome them.

5) Draft technical work instructions for preventive and corrective

maintenance activities.

6) Identify and implement cost effective technologies to enhance the

RTS Signaling, Communication & Control System performance.

7) Support LTA and RTSO projects in reviewing project design

specifications and ensure their adequacy for the safety, reliability,

maintainability and operability.

8) Provide other engineering support to the projects, as required.

Requirements

1) Degree in Electrical & Electronics Engineering or equivalent from recognized institution

2) Previous Railway System experience would be advantageous

Job Responsibilities:

• Take reservations and enquire purpose of visit.
• Greet each guest promptly, courteously with eye contact, smile and good body posture.
• Present menu and share promotions, specials and items that are not available.
• Take food orders, repeat orders to guests and inform guest of estimated time to serve.
• Supervise preparation/ topping up of mise-en-place for side station.
• Key orders in the Point-of-Sale system efficiently.
• Supervise the checking of food and beverage inventories and stocks are completed in a consistent and accurate manner.
• Follow Food & Beverage Safety and Hygiene policies and procedures.
• Supervise opening, operating and closing procedures.
• Ensure systems are in place to maintain the required standards of professionalism, cleanliness and service delivery.
• Delegate duties & responsibilities to servers and captains.
• Ensure staffs to adhere to all company procedures.
• Assist manager in daily briefing to staff members and overseeing the administration and operation of outlet; getting involved in planning and organizing of special events.
• Supervise the implementation of plans to improve and standardize all aspects of operations.
• Ensure all new team members are inducted, mentored and trained thoroughly. alongside the Restaurant Manager
• Ensure excellent communication exists within the restaurant.
• Demonstrate a positive attitude in the workplace; understand and act on team members’ motivations to help them continually perform their best.

Job Requirements:

• Candidate must possess at least 3 years relevant experience in restaurant;
• Strong customer service and problem solving skill;
• Strong and dynamic personality who is willing to learn new items on food and service;
• Team player with excellent interpersonal and communication skills;
• Able to work in fast-paced F&B environment;
• Able to commit weekends and public holidays;

Responsibilities:

· Overall in charge of food court operations & related activities.

· Review processes for continuous improvement.

· Oversee Tenants, contractors & ensure customers’ dining experience is at excellent level through, clean, hygienic, organised food court serving good food & providing excellent service.

· Hygiene & Cleaning matters: attend to pest control contracts, NEA personnel where required.

· Provide excellent dining satisfaction to all the diners and tenant

· Staff roster deployment in conjunction with HR.

· Staff Training & Appraisal including discipline in liaison with HR.

· Liaise with Sales & marketing & product managers on customers’ needs & menu matters.

· Together with relevant stakeholders, administer compliance to various licences & permits (SFA, Halal Certification FSC, NEA etc.)

· Monthly & adhoc reports; meetings, presentation & zoom meetings with management & supervisors·

· Undertake any other adhoc projects/ tasks assigned by GM

Qualifications

· Minimum 3-5 years’ experience in Food & beverage business, food courts preferred.

· Planning skills with excellent communication· Resourceful & able to work with different stakeholders, team worker & articulate well.

· Demonstrate Leadership skills through hands on efforts, good listener & problem-solving skills. Being proactive in planning various tasks & projects. Essentially be able to react quickly to urgent situation with an aim to resolve the issues at hand.

1) National Coach

• Coach the National Squad/Team
• Plan, programme and deliver all aspects of the open national programmeand be accountable for team performances.
• Plan, organise and undertake all aspects of tours and compettin
• Provide annual plans for all age national squads in conjunction with other key stakeholders and service providers
• Plan, co-ordinate, communicate all aspects of player programming/player requirements with support staff, team officials and Sport Singapore
• Be a National Selector for Opens and 21&U, and optionally the 19&U and 17&U squads including leading the selection panel at Open Level
• Utilise the Sport Singapore's resources and facilities in sports science, sports strength & conditioning, psychology and other resources as available for use by the Open and 21 squads.
• Update Policy and Standard Operating Procedures relating to the National Team as needed
• Maintain effective functional relationships with all key stakeholders especially Sport Singapore, Singapore Sports School and MOE.
• Work with the National Youth Sports Institute on age group development as needed
• Assist as directed on sponsorship matters
• Promote the game or the national team during functions, road shows, media interviews and marketing events
• Report to the Chief Executive Office (or equivalent) and to attend Board meetings.

2) Technical Duties

• Together with the Technical Executives and the CEO, appoint team officials for the 21&U Squad
• Together with the Technical Executives and the CEO, appoint team officials for the Singapore Age Group Squads (19s, 17s and 14s)
• Maintain a high-performance coach development plan
• Assist/lead in Coach education and development of the game
• Present/coordinate Level 1 and 2 Coaching Courses as needed. This is supplemented by bringing in presenters from Netball Australia each year.
• Act as a coach mentor for selected coaches at Netball Super League and National Age Group/Open Level
• Compile and monitor all annual budgets for all areas of the game (in conjunction with the CEO and Technical Executives).
• Make recommendations in relation to special grants and other avenues of funding
• Together with the CEO, Technical Executives, be responsible for year planning
• Maintain effective functional relationships with all key stakeholders expecially Sport Singapore, Singapore Sports School and MOE.
• Serve on various committees as required

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Roles & Responsibilities

• Provide guidance training to staffs

• Carry out operations in managing floor control to maintain & improve quality, service cleanliness

• Manage and coordinate activities with people, products and equipment to maximize sales and profit

• Goog knowleage about Cocktails and Wine

Responsibilities

• Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

• Manage customer flow and seating arrangement

• Restaurant Management & Planning

• Resolve day-to-day operation issues

• Maintain restaurant quality, service, cleanliness and value standards

• Provide training to encourage role rotation amongst service staff

• Train and monitor staff in the company

• Ensure workplace safety practices

Working location: Chijmes

Please send your CV to email: [email protected]

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Job Scope

Lead the team and ensure the service standards are upheld

Ensure smooth day-to-day operation of the restaurant

Obtain sales target and KPIs given by the management

Ensuring compliance with licensing, hygiene and health and safety legislation/guideline

Estimate food and beverage costs

Assist in sending daily sales report

Able to handle POS system

Find ways to improve operations

Enhance the customer experience and ensure customer satisfaction

Work with kitchen team on purchasing of supplies

Job Requirement

Strong communication, interpersonal and management skills

Team Player

At least 2 years of experience in a F&B outlet obtaining a managerial position

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene standard

Ability to professionally address customer complaints

Working Hours: 5 Days Per Week (Inclusive of weekends n PH)

Location: Tampines One

Salary: $4000 - $5000

Job Descriptions

• Manage and oversees smooth daily operations of the restaurant. Ensure compliance with Standard of Operations
• Manage the restaurant’s budget and forecasts to meet or exceed management expectations. Helps implement strategies to continually improve revenue.
• Responsible for the profit & loss of the restaurant and implement appropriate cost control measures
• Achieve company objectives in sales, service, quality and appearance of the restaurant through training of employees whilst maintaining a positive and productive working environment
• Ensure safety, hygiene and cleanliness as required by NEA regulations and company policies. Maintain optimal level of sanitary procedures for all food handling, preparation and in compliance with the standards.
• Review/plan of work to achieve high labour productivity & maintaining efficient labour strength.
• Ensure customer’s needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure or feedback with tact and diplomacy.
• Respond to customer complaints in person at the time of the complaint. Provide positive and proactive interaction with clients.
• Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction.
• To effectively manage a team of kitchen & operations staffs, arrange duty roster, day-to-day operation, to ensure the delivery of both qualitative and quantitative results.
• Handle restaurant administration duties such as POS system, daily and monthly reports, stock taking, ordering with suppliers, attendance, etc.

Requirement

• At least 3-5 years of experience in managing a restaurant, preferably familiar with hotpot restaurant operations
• Strong knowledge in wine and sake
• Excellent interpersonal and communication skills
• Able to thrive in a fast-paced environment and work efficiently under pressure
• Comfortable with handling non-halal food/drinks.

· Assist to coordinate the development, interpretation and implementation of hotel policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the food and beverage staff.

· Analyze daily reports to check irregularities.

· Proficient with the standards set by the Hotel.

· Conduct random checks to ensure that all standards are being consistently followed in the F&B Division.

· Maintain up-to-date records on food and beverage staff grooming standards, attendance, standards, work and vacation schedules, labor costs, payroll, absenteeism, turnover and disciplinary action.

· Coordinate the selection, purchasing, storage, inventory, maintenance and usage of all related food and beverage supplies and equipment.

· Handle all guest complaints in the food and beverage area and be responsible for obtaining maximum results in the utilization and appearance of the food and beverage areas, the quality levels, performance and standards of service and develop new techniques of service towards maximum guest satisfaction at minimum operating costs.

· Maintain current prices and approved purveyors listed based on quality, service and cost of all related food and beverage items for requisition purposes, store inventories, cost control procedures and forecasts.

· Work closely with local, state and governmental organizations in maintaining highest standards of health, sanitation and cleanliness in food and beverage areas.

· To provide the necessary training to their staff.

· Develop new and analyze existing procedures and special promotions that will improve guest loyalty under the guidelines of the Hotel policies.

· Develop and maintain effective communications between all operating departments.

· Perform other tasks or projects as assigned by Director, Food & Beverage.

Conduct daily F&B Meeting to discuss guests in house & arrival, F&B revenue updates, operational challenges and ways to improve.

Responsibilities:

• Lead daily operations (including opening and closing) efficiently through guiding team members
• Induct, mentor and train junior staff to achieve guest satisfaction
• Recommend and up-sell menu items as well as advise guests on any ongoing promotions to achieve revenue targets
• Enhance customer service quality by ensuring action plans are carried out
• Implement plans to ensure efficient use of resources and minimize wastage
• Provide prompt and excellent customer service to guests
• Cultivate a cohesive, collaborative and high-performing culture to heighten staff morale
• Strategize manpower planning to support operational needs within budget
• Handle guest complaints with care and provide service recovery options
• Ensure smooth implementation of new F&B products
• Ensure cleanliness of restaurant at all times
• Manpower planning

Requirements:

• Diploma in any field
• At least 3 years of relevant experience and experience in managing a team
• Excellent communication, interpersonal, leadership and organisational skills
• Able to perform in a fast paced environment
• Willing to work 5 days rotating shift, on weekends and public holidays
• Business and financial acumen to achieve profitability targets will be advantageous

5 DAYS WORK!

ATTRACTIVE BENEFITS!

Pls send your resume to [email protected] to apply

Assistant Restaurant Manager oversees and support the operations at dining establishments to ensure profitability and an enjoyable dining experience.

Role & Responsibilities

Business Operations

• Assist the Restaurant Manager in daily operations to deliver quality food, service and ambience to our guests
• Ensure that standard operating procedures are maintained consistently, including service recovery, restaurant task cycle and cost control
• Take ownership of outlet sales, food quality and guest experience
• Uphold safety, hygiene and cleanliness as required by NEA/SFA regulations and company requirements
• Responsible for manpower scheduling, administrative matters, performance management and inventory control where necessary

People Management

• In-charge of recruitment, selection and training of new hires
• Monitor and manage the staff performance including punctuality, customer service and food quality
• In-charge of overall supervision of the outlet
• Facilitate innovation and lead staff to implement change

Customer Service

• Manage an efficient team of service staff by coach, training, and supervising staff to operate stations and deliver a great customer experience
• Ensure and maintain service quality and professional etiquette
• Customer feedback management

Adhering to Quality and Standards

• Examine food and beverage preparation
• Ensure quality control for food and service

Skills/Qualifications

• At least 3 years of relevant experience in F&B restaurants
• Willing to be involved in hands on operations
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to work cohesively with fellow team members as part of a team

Full Time: 6 Days 10 Hours/week