GSK’s General Medicines division is vital to GSK, with a portfolio of trusted brands that will impact the lives of >700 million patients in the next decade. General Medicines delivers ~£10bn in sales for GSK and >90% of all of GSK pharmaceuticals volumes across ~200 brands and 10,000 SKUs to ~150 countries.

The Commercial Capability & Business Transformation Director, General Medicines Global Product Strategy (“GPS”) will spearhead the product area’s ambitious, focused pursuit of new commercial opportunities that broaden the use of our General Medicines and create value for customers, patients, and the business by:

• Building the capability of the General Medicines GPS team to successfully identify and implement innovative new ideas and approaches that deliver business value.
• Scaling and optimizing existing examples of customer strategy and innovation best practice.
• Developing and executing innovative new customer and patient strategies to drive sales.
• Driving adoption of novel and emerging digital, data, and tech solutions for commercial benefit.

Key Responsibilities:

• Build and deliver a programme of work that increases the capability of the General Medicines GPS team to successfully identify and implement innovative new commercial ideas and approaches that deliver business value.
• Provide GPS teams with oversight of existing examples of successful commercial innovations, and influence across the matrix to drive broader adoption of the approaches that work.
• Partner closely with GPS teams to define key strategic business challenges, formulate data-driven hypotheses, ideate and develop innovative new business products, solutions and/or services that broaden the use of our medicines.
• Gain buy-in and endorsement from GPS teams, regions, and markets to pilot new ideas and initiatives, securing the resources and funding required to execute successfully.
• In line with brand, customer, and patient strategic priorities, lead the establishment of new third-party partnerships at both a market and global level that enable broader use of our medicines.
• Build the General Medicines GPS team’s understanding and capability to leverage advances in digital, data, and technology to transform and drive performance.
• Establish and ensure appropriate governance of projects, including planning, risk management, approval, resource deployment, implementation, and performance reporting.
• Project manage new pilot projects and the successful scaling of existing best practices.
• Champion and adopt an agile approach, rapidly learning from what is and isn’t successful and embedding this knowledge across the business to drive performance.
• Act as a key contributor in the annual strategic brand planning process, agreeing on the budget for novel customer and patient strategy and innovation projects and ensuring the lessons that are learned from pilot projects are embedded into future brand plans.

Previous Experience Required:

• Minimum 10 years of experience in in-market business leadership (BU Head), global product strategy, marketing, project management, digital and tech.
• Experience in commercial strategy, management consulting, and/or commercial excellence in a pharmaceutical environment.
• Experience in leading strategy implementation and change management in large matrixed organizations.
• Strong ability to influence at all levels of the organization.
• Strong people agility, influencing skills, and diplomacy.
• Capable of working across boundaries and functional areas.
• High resilience and learning agility.
• Creative problem solving.
• Solid judgment, critical thinking, and proven ability to make well-informed, data-driven decisions.
• Strong business acumen skills (strategy, operations, finance) and ability to execute and implement strategies.
• Excellent analytical, organization, and planning skills.

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Join us at GSK and be a part of a team that is dedicated to improving the lives of patients and creating value for our customers and business through innovative commercial strategies and solutions.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

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Job Overview

Our client, which is a top 20 IT Consulting firm in Singapore, is seeking an experienced Client Relationship Manager to cultivate and maintain strong relationships with existing and potential clients in the IT and Digital Services industry.

This is a "farmer" role, focused on nurturing and growing business opportunities within a defined market, rather than a "hunter" role focused on new acquisitions.

Key Responsibilities

Account Management

Build and maintain relationships with key decision-makers at the C-suite level

Collaborate with internal stakeholders to tailor solutions and services to meet clients' evolving needs

Sales Process Leadership

Drive sales processes from initial contact to successful conclusion

Develop and maintain a robust sales pipeline, ensuring accurate forecasting and sales goal achievement

Prepare and deliver proposals, presentations, and quotations to clients

Account Management

Manage and develop major and critical customer accounts, ensuring client satisfaction and identifying additional business opportunities

Coordinate with internal teams to deliver exceptional service and support

Market Research and Analysis

Stay up-to-date with market trends and competitive analysis to inform strategic plans and drive business growth

Collaboration and Communication

Work closely with Operations, Delivery Teams, and other stakeholders to ensure seamless service delivery

Develop and maintain strong relationships with internal teams, including Technical Solution Pre-sales and Delivery teams

Sales Documentation and Compliance

Ensure accurate and timely production of sales documentation, adhering to company policies and processes

Requirements

Education and Experience

Degree or Diploma in Business, Marketing, or related discipline

Minimum 6 years of experience in Sales and Business Development in the IT Services industry, with a focus on B2B sales

Skills and Qualities

Strong critical thinking, problem-solving, and fast learning skills

Goal-oriented, results-driven, and highly self-motivated

Excellent interpersonal communication, teamwork, and presentation skills

Customer-centric mindset

Proficient in Microsoft Office suite

If you're a motivated and results-driven professional with a passion for building strong relationships and driving business growth, we'd love to hear from you!

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

A key member of the NUS College’s Communications team, this role will champion the digital marketing efforts of NUSC across key digital platforms, including monitoring trends and insights, to elevate our online brand presence and drive the College’s brand impact, experience and marketing campaign effectiveness.

Channel Management & Growth

• Lead and manage key digital properties such as NUSC website, employee portal and social media channels that support the College’s marketing campaign needs, brand building imperatives and achieve positive user experiences.
• Strengthen and drive the smooth operations of the NUSC website and employee portal, working closely with internal resources (IT), external vendors and content owners, to achieve high operational readiness in support of key campaign launches.
• Measure and report performance of all digital assets and campaigns and assess strategies against goals (ROI and KPIs).

Campaign Management & Optimisation

• Collaborate with campaign leads and content owners to design and execute digital marketing plans and campaigns in Singapore and Asia, with a focus on brand awareness and admissions lead generation/conversions (SEO/SEM, paid advertising, email marketing, social media marketing etc).
• Leverage analytics tools like Google Analytics and equivalents to monitor campaign performance and generate actionable insights for reporting/calibration.
• Manage relationships with external agencies and vendors to ensure effective execution of marketing campaigns.

Best Practices & Training

• Stay up-to-date with the latest digital marketing trends, tools and best practices in the higher education and youth segments in Singapore and the region.
• Act as the digital champion and impart user training and best practices within internal units across the College.
• Work with other administrative teams in NUS College on cross-functional and shared duties.

Qualifications

• Minimum 6 to 8 years’ experience in a digital communications and marketing role in large enterprises or agency environment with working knowledge of Singapore and Asian markets.
• Bachelor’s degree in business, marketing or related, blended with skills in IT/project management.
• Digital skills must include:Launch/management of corporate websites, employee portals and local/regional digital marketing strategies.
  Working knowledge and familiarity with content management systems (ie WordPress, Sharepoint or similar).
  Working knowledge of Martech and how it can be effectively developed and deployed to meet the College’s needs.
  Working knowledge of social media landscape in Singapore and Asia.
  Hands-on knowledge of SEO, SEM and all key digital tools and metrics such as PPC, CPC, email marketing, social media monitoring and web analytics.
  Ability to edit website content and articles.
  
• Previous experience in collaborating with broad groups of internal and external stakeholders in large organisations.
• Demonstrated experience in managing complex projects/campaigns with sometimes challenging timelines.
• Ability to guide younger staff, work independently and as part of a team.
• Fluent written and spoken English skills with working knowledge of Simplified Chinese.
• Strong communication and interpersonal skills.
• Highly effective and strong creative and business judgment.
• Curiosity of mind and passion to build a career in the education industry.