Nozomi is a Japanese restaurant serving classic and modern interpretations of traditional Kyoto kaiseki cuisine. Our two convenient locations are at 1 Vista Exchange Green (The Star Vista Mall) and 9 Raffles Boulevard (Millenia Walk). Our team is passionate about delivering an exceptional dining experience to every guest.
We firmly believe that a strong and clearly defined company culture significantly benefits both employers and employees. We invest in our team, nurturing their job skills and fostering personal growth. We are constantly striving to improve and seek new ways to create memorable experiences for our customers.
We are excited to welcome a highly motivated and experienced Restaurant Manager to our team. As a Restaurant Manager, you will play a key role in ensuring the smooth operation of the restaurant, providing exceptional customer service, and supporting the Head of Operations in achieving business objectives.
You should possess strong business acumen, exceptional leadership and management skills, and a genuine passion for delivering outstanding dining experiences. A proven track record in a supervisory role within the food and beverage industry, along with familiarity with restaurant operations, is essential. Consistent and stable work experience is crucial, along with a desire to contribute and lead as an integral part of our operational team.
Your responsibilities should be:
1. Overall Management:
· Set and achieve restaurant goals, including sales targets, profitability, and customer satisfaction.
· Develop and implement operational strategies to ensure efficient and profitable operation.
· Oversee all aspects of restaurant operations, including staff management, inventory control, and financial management.
2. Customer Service:
· Ensure exceptional customer service is provided at all times.
· Handle customer complaints and feedback professionally and effectively.
· Foster a positive and welcoming atmosphere for guests.
3. Team Management:
· Recruit, hire, train, and develop a high-performing team.
· Create a positive and supportive work environment that encourages teamwork and collaboration.
· Manage staff performance, providing constructive feedback and addressing any issues.
4. Financial Management:
· Manage restaurant budget, controlling expenses and maximizing profitability.
· Analyze sales data and identify areas for improvement.
· Oversee inventory management and ensure efficient ordering and stock control.
5. Marketing & Promotions:
· Develop and implement marketing strategies to attract new customers and retain existing ones.
· Manage social media presence and online reviews.
· Work with the Director, and Head of Operations (Service and Kitchen team) to develop and execute promotional campaigns.
6. Compliance & Safety:
· Ensure compliance with all health and safety regulations.
· Maintain a clean and organized work environment.
· Implement and enforce food safety procedures.
Requirements:
§ Minimum 2-3 years of experience as a Restaurant Manager or in a similar leadership role.
§ Proven track record of success in managing restaurant operations and achieving business goals.
§ Excellent communication and interpersonal skills.
§ Strong leadership and team management abilities.
§ Passion for customer service and exceeding expectations.
§ Ability to work independently and as part of a team.
§ Strong organizational and time management skills.
§ Financial management skills and experience with restaurant budgeting.
Benefits:
§ Competitive salary and benefits package.
§ Opportunities for growth and development within the company.
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