Total 2 help desk specialist job vacancies in F&B / Tourism / Hospitality category in ite ce college east

Job Description & Requirements

• Design and prototype user-friendly interfaces and experiences for blockchain applications.
• Responsible for the development and launch of an innovative Pre-Market trading platform
• Collaborate with developers to implement design solutions and ensure usability.
• Conduct market analysis to identify trends, competitor offerings, and customer needs in the blockchain space.
• Gather and analyze user feedback to inform product development and improvements.
• Develop and execute pre-market strategies, including go-to-market plans, positioning, and messaging.
• Work with marketing and sales teams to prepare for product launches.
• Collaborate with engineers, product managers, and other stakeholders to align product features with market demands.
• Communicate design concepts and product strategies effectively to both technical and non-technical audiences.
• Ensure that all products adhere to industry standards and regulatory requirements.
• Stay updated on blockchain technology trends and security best practices.
• Develop tailored strategies for emerging technology sectors, such as virtual reality and AI
• Qualifications:
• Bachelor’s degree in Design, Computer Science, Business, or a related field.
• 3+ years of experience in product design or a related role, preferably within blockchain or fintech.
• Hands on experience on virtual reality & AI technologies.
• Experience in Data driven promotional strategy.
• Proficiency in design tools (e.g., Figma, Sketch, Adobe Creative Suite).
• Business level Mandarin speaking is required as the candidate will be required to liaise with Mandarin stakeholders, vendors and counterparts on daily basis in China & Hongkong region.
• Strong understanding of blockchain technology and its applications.
• Excellent analytical,problem-solving, and communication skills.
• Ability to work collaboratively in a fast-paced environment.
• Willingness to work in the late evening hours to accommodate regional team meetings is required.

This is a 12 months contract based in Singapore, Working Location Central

Responsibilities

• Be an expert on enforcing standards and policies including some basic compliance policies
• Investigate reported escalations across multiple channels and respond to sensitive global partners inquiries
• Address traumatic, sensitive and potentially offensive content
• Communicate results of technical analyses with non-technical partners
• Gather, analyze and utilize relevant data and escalation trends to develop improvements to the overall escalation processes and provide recommendations for process, policy and product improvements
• Be comfortable dealing with high pressure escalations, grey areas and pulling in cross functional experts, when appropriate, to resolve issues swiftly while putting users first
• The role will require tight coordination with global cross-functional teams including Public Policy, Legal, Community Operations and others to problem solve and develop solutions
• Attention to details is a must — Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards
• Deliver projects involving quantitative analysis, industry research, and strategy development
• Utilize strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes

Minimum Qualifications

• 7+ years of experience managing large-scale operations
• Experience in investigations, internet safety or equivalent environment
• Ability to multitask different priorities in a rapidly changing environment
• Strong project management and operations skills
• Sound judgment and ability to thrive under pressure
• Strong conflict management and negotiation skills
• Ability to influence across functional boundaries globally
• Experience defining process and operational guidelines
• Proficiency in tools such as SQL and Excel to drive analytics and reporting