Total 4,297 hotel manager job vacancies in F&B / Tourism / Hospitality category in Singapore

Reporting to the Head of Growth, the Partnership & Affiliate Manager’s focus will be for driving growth, profitability and ROI across Affiliate and Partnership channels for Nutrition Kitchen Singapore

This role is an excellent opportunity for someone who is commercially minded, a strong negotiator, creative, a savvy relationship builder and can think strategically to identify opportunities to grow and innovate.

You will…

• Grow customer Affiliate and Partnership conversions and ROI by:
  • Identifying and recruiting high value Affiliate publishers and partners and effectively negotiating exposure, commission and discount structures with partners
  • Optimising existing partner performance by identifying and executing multiple initiatives (e.g., high exposure placements, commission structure, discount and creative strategy; landing page optimisation)
• Nurture and strengthen relationships with high value partners and brands, being the main point of contact and having end to end accountability for recruitment and performance
• Owning the relationship with Affiliate agency, keeping them accountable to KPIs, whilst fostering a strong and collaborative working relationship
• With the Head of Growth conduct thorough data and performance analysis to surface and problem solve any key challenges and opportunities for growth

Responsibilities

• Assist Hotel Manager in daily operations of hotel

• Assist Hotel Manager to manage and supervise all hotel staffs and to manage schedules and shifts

• Inspect guest room, lobby and public areas to maintain cleanliness

• Assist overall smooth running of the Hotel on a day-to-day basis by ensuring that all hotel operational procedures and service standards are maintained.

• Assist to achieve the sale objectives on a monthly, quarterly and yearly basis

• Assist to manage and monitor hotel expenses

• Assist to manage and track hotel inventory

• Suggest and implement new ideas

• Ensure safety and adherence to rules and regulations

• Attend to guest queries and resolve guests’ feedback and issues

• Attend to guest queries and resolve guests’ feedback and issues

• Any other ad-hoc duties assigned

Requirements

• Minimum Diploma in Tourism / Hospitality / Hotel Management; with minimum 2 years of relevant working experience leading a team in Front Office

• Possesses good communication and interpersonal skills, customer service-oriented, with a good and approachable personality

• Bilingual in English and Mandarin (written & spoken)

• Guest-focused with passion for delivering service excellence

• Dynamic and positive attitudes

• Good people management skills

• Good team player

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Primary Responsibilities

· Oversees Daily Operations and Achieving Targets

· Works closely with the manager to forecast sales, covers and payroll costs.

· Supervises the daily operation and ensures sufficient manning coverage for operations.

· Assigns the supervisors with responsibilities and tasks that they are best suited for.

· Ensures that all duties, tasks, and services are carried out according to the required standards as prescribed by the hotel.

· Consistently adheres to timeline of deliverables.

· Maintains consistency in quality of food, beverage, and service above all else.

· In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed.

· Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations.

· This includes in depth and supervision knowledge of bar and wine operations.

· Detailed knowledge and experience in establishing, training, and executing sales techniques and marketing plans.

· Always ensures cleanliness and appearance of the restaurant and related areas and takes immediate action if needed or required. Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.). Is present in the operation during all meal periods.

Provides a Leading and Consistent Guest Experience

· Is pro-actively engaged in guest service.

· Promotes sales through direct guests’ contact.

· Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database.

· Handles guest complaints and comments competently and swiftly.

· Leads the service team to personalise guest experience and in accordance with Hotel Standards.

· Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.

· Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership of Outlet

· Is a mentor and role model.

· Proactive, innovative with in depth Food & Beverage and market knowledge

· Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.

· Leads and supports the team to be consistent in service standards, executes a collaborative and enabling leadership style.

· Provides regular team meetings for training and arranges examinations for the team members to achieve higher standards and skills.

· Drives the team to achieve common goals and builds strong team work.

· Uses the performance review process to identify and develops talent for growth.

· Manages performance issues by using various coaching styles.

· Displays cultural affinity and shows empathy to all team members.

· Assists the manager to coach and trains team members to prepare them to move to the next level within 14 – 24 months.

· Works closely with the manager to review work performance of all colleagues to make sure that established procedures and policies are being followed.

· Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.

· Observes colleague’s individual performance, grooming and punctuality.

· Performs colleague appraisals and executes disciplinary actions if required.

· Provides a level of Safety and Security for guests and colleagues.

· Assists in recruitment, inducts, and trains the team who are competent and confident.

· Ensures grooming and hygiene practices of colleagues are in line with the hotel and National Environmental Agency standards.

· In the absent of the manager, attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises the manager on topics of importance.

· Attends monthly departmental meetings and communicates with the team. Follows up on projects assigned if any.

· Checks daily opening and closing duties.

Marketing Plan and Revenue Management

· Comfortably and confidently answers questions and attends to queries or feedback regarding the restaurant.

· Makes recommendations to the manager on other potential sources of revenue e.g. promotions etc.

· Works closely with the manager to implement appropriate and effective measures to improve control of costs, expenses, and labour.

· Submits monthly sales analysis with improvement action plan.

· Uses revenue management tools to generate reports.

· Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

· Conducts regular on the job trainings for colleagues to develop their skills and knowledge.

· Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.

· Guides the departmental orientation for new hires.

· Ensures that colleagues are aware of hotel rules and regulations.

· Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

· Performs any other duties that may be assigned by the manager. Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.

· Develops own knowledge and skills to grow as a leader.

· Ensures NEA rules and regulations are met and achieve.

· Performs any other duties and responsibilities that may be assigned.

Job description

· Responsible for the planning, management, and coordination of the MEP Subcontractors testing & Commissioning activities.

· Ensure that the required tests and inspections are performed in accordance with the approved plan.

· Follow-up with subcontractors to resolve any deficiencies that are found.

Job requirement

· Minimum of 10 years engineering experiences in construction industry with relevant diploma.

· Minimum of 5 years construction experience for similar size complexity projects & complexity projects.

Restaurant Service Crew / Restaurant Outlet Assistant Manager

· Full and part-time positions available.

· Role and salary commensurate with experience.

· Accessible central location beside MRT.

· Training provided.

· Attractive basic, staff discounts and medical benefits.

· Retail hours.

Job Description

We are looking to fill up a restaurant team with a Korean menu that is focused on Korean Beef Seolleongtang. We hope to recruit competent people are fun-loving and enjoy customer service in a F&B setting.

Responsibilities:

· Provide welcoming customer service experience.

· Support daily operation of the restaurant including food ordering, presentation of menu, serving of orders and clearing tables.

· Some simple preparation/assembly of food and drinks.

· Perform simple dishwashing and basic housekeeping.

· Ensure store cleanliness and hygiene are kept up to standards.

· Operate Point-of-Sales and handle different modes of payments.

· Follow operational procedures and perform any other duties being assigned.

Requirements:

· Service-oriented and being a team player.

· Energetic, positive and friendly personality.

· Good communication skills, ability to multi-task and clean appearance.

· Experience in F&B but not necessary.

· Ability to communicate in English, bilingual a plus.

Job Description

• To plan, schedule and supervise service at the outlet.
• To ensure all employees are trained according to the established standards and conduct on-the-job training for all new employees.
• To ensure smooth operations in restaurant.
• To ensure all food & beverages sold is properly accounted for at established prices and be on alert for irregularities in the handling of money by employees.
• To work on staff schedule, attendance, timeliness and complaints.
• To constantly seek to improve the service standard quality of the outlet.
• To drive to improve customer satisfaction indicator in order to meet targeted sales set by company.
• To ensure all cost expenses are well managed.
• To enforce safety and hygiene practices.
• To build and maintaining customer relationship and internal team relationship.
• To achieve the performance targets (revenue and profitability) of the outlets
• To ensure the outlet is efficiently manned.
• To ensure all staff are properly trained for the tasks they are performing and that staff are developed to their fullest potential.
• To assist the staff retention in the outlet and take appropriate measures in furtherance of staff stability.
• To ensure proper handling of equipment and breakage are kept to a minimum in the outlet.
• To ensure the outlet is kept neat, clean and in functionally good conditions at all times.

JOB SCOPE

Summary of Job Responsibilities

As a Minibar Controller, you are responsible for requisition of all inventories (subjected to the approval of the Minibar Assistant Manager), as well as the maintenance of par stock levels. You will also be responsible for ensuring the accuracy of postings as well as overseeing the tracking of expiring items.

Job Responsibilities

• Requisite stocks
• Ensure PAR stock levels are maintained
• Responsible for ensuring accurate postings on Opera based on replenishment / consumption report
• Responsible for investigating disputes raised by guest / operational departments
• Responsible for reviewing expiry tracking list daily, and to communicate expiry and ensure sufficient inventory for replacement.
• Responsible for monthly submission of “cost absorption form”
• Maintain daily stock count (opening/closing) list
• Plan for or coordinate equipment maintenance and routine office cleaning
• Supervises the work of the Minibar GSAs, ensuring that all items that are delivered are properly stored and accurately tracked.

JOB REQUIREMENTS

Education & Certification

• Minimum education with ‘O’ Level passes; Diploma in any field is an advantage
• Possess food hygiene and safety certification

Experience

• Minimum 1 year in a guest service / food and beverage management role, preferably in a hospitality organization

Competencies

• Possess the ability to read and write in English
• Proficient in basic Microsoft applications
• Able to work on rotating shifts, weekends & public holidays
• Possess a well-groomed, professional appearance

• Contributing to the development of marketing strategies.
• Conducting market research on rival products.
• Designing and implementing marketing plans for company products.
• Coordinating with media representatives and sponsors.
• Working with the sales team to develop targeted sales strategies.
• Answering client queries about product specifications and uses.
• Maintaining client relations.
• Tracking sales data to ensure the company meets sales quotas.
• Creating and presenting sales performance reports.

Sales and Marketing Executive Requireme

• Bachelor’s degree in marketing, business, or related field.
• Proven work experience as a sales and marketing executive.
• Knowledge of modern marketing techniques.
• High-level communication and networking skills.
• A passion for sales.
• Understanding of commercial trends and marketing strategies.
• Good project management skills.
• Excellent interpersonal skills.
• Ability to work well under pressure.

Working Day: 5.5 days weekly

Working hours: 11am-2:30pm & 5pm-10pm

Working Location: Holland Village/Balmoral Plaza

Salary: $2800 - $3,500 (Depending on experience)

Job Description:

• Assist in the daily operations
• Perform outlet opening and closing duties
• Take orders and attend to reservation phone calls
• Maintain cleanliness of service areas
• Perform cashiering duties
• Recommend menu to customers
• Attend to customer feedback and complaints
• Any other duties as assigned by the Manager

Requirements:

• Working experience in F&B restaurants serving western food
• Possess a Food Safety Course Level 1 certificate
• Able to work split-shifts, weekends and public holidays
• Able to work 5.5 days work week

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Job Description & Requirements

Details:

1. Working Hours: 5.5-day work week.
2. Working Location: Multiple
3. Vacancies: Multiple.

Responsibilities:

· Assist in the day-to-day operations to ensure a smooth workflow.

· Contribute to the development and implementation of operational procedures.

· Play a key role in managing and developing restaurant staff.

· Provide training and guidance to uphold the restaurant's service standards.

· Monitor and maintain the high quality and taste standards of signature dishes.

· Collaborate with the team to address and resolve any quality concerns.

· Work closely with the management team to enhance overall customer satisfaction.

· Address customer inquiries and concerns promptly and professionally.

· Oversee inventory management, including stock levels and ordering processes.

· Ensure optimal stock levels to meet customer demand.

· Contribute to maintaining the warm and welcoming ambiance of the Japanese Western Restaurant.

Requirements:

· Previous experience in restaurant management.

· Strong leadership and communication skills.

· Commitment to maintaining high food and service quality.

· Ability to thrive in a fast-paced environment.

· Understanding of Japanese-Western cuisine is advantageous.

EA 21C0684

EA Personnel Reg No:R23118532

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

This role works with IBG segment manager and will work closely with internal stakeholders such as segment and product teams, as well as external agencies and vendors. Your responsibilities include but not limited to:

• Execute events, help with content creation, and assist in the roll out of segment marketing campaigns.
• Responsible for planning, executing, and managing a variety of marketing events that align with the company’s brand objectives and strategic goals.
• Work closely with cross-functional teams to deliver impactful events that enhance brand visibility, customer engagement, and ultimately contribute to business growth.

Job Qualifications

• Degree in Marketing or related field or equivalent practical experience.
• With 5 – 8 years’ marketing experience in a campaign manager/marketing program manager/marketing manager capacity.
• Able to work under pressure or in a high growth environment that is constantly changing.
• Able to manage multiple initiatives and deliver under tight deadlines.
• Able to work with multiple stakeholders across diverse teams.

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with [email protected] | Personnel Reg No.: R1105160 | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Responsibilities:

• Responsible for smooth and efficient running of the daily operations.

• Enforcing standards and safeguarding the integrity of the company.

• Drive sales through operational execution.

• Responding to feedback and customer complaints.

• Achieve profitability through exercising cost control.

• Manage restaurant liability through human resource standards, safety and security.

• Maintaining high standards of quality control and restaurant hygiene.

• Train and develop staff.

• Recruitment and training of staff.

• Managing staff and providing feedback.

• Role model the standards of performance, appearance and behaviour at all times.

• Responsible for team motivating and forging a performance driven team.

• Manpower planning. Ensuring sufficient staffing for Daily Operations (Weekly duty roster & Daily station plan).

• Events management (Staff briefing, preparation and execution of event).

• Assisting in planning beverage and wine menu.

• Responsible for monthly Inventory submission.

• Managing Epoint. Recording and placing new items into POS terminal, Stock Explosion etc.

• Generating monthly reports (Monthly Consolidations, Food, Beverage Sales, Lunch and Dinner Covers etc.)

• Collection of customer feedback.

• Ensuring sufficient stocks for daily operations.

• Responsible for cash bank-in.

• Ensuring parameters of restaurant is clean and proper at all times.

Requirements:

• Minimum 5 years of experience in F&B (Assistant Manager/Manager).

• Energetic, able to work in a fast paced environment.

• Great leadership, interpersonal, and communication skills.

• Service and result oriented, good team player.

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Job Info:

• 5 days work week: Fair Rotational Shift
• $2500 - $2800 (Inclusive AWS) + Medical Benefits ($2000/year) + Flexible Benefits ($1000/year) + 14 AL + 2 Flexi Family Care Day + 1 Birthday Leave

Job Description:

• High visibility in the lobby area, interacting and mingling with guests.
• Manages and maintains a comprehensive and detailed database of guest’s information.
• Knows the requirements and needs of individual guests and works closely with the various departments, namely Front Office, Housekeeping, Engineering to ensure the requirements are consistently met.
• Liaises with the operations to highlight importance of specific guests.
• Handles guests’ enquiries in a courteous and efficient manner.
• Delights guests with the occasional mementos and surprises.
• Applies common sense approach when faced difficult situation
• Enforces brand standards and ensure consistency in delivery in all guests contact area.
• Communicates regularly with guests to stay in touch.
• Regular check of airport check-in requests.
• Standby at the airport for guests who are confirmed for airport check-in and assist with luggage service.
• Executes Clan Keeper services such as running the bath, personal guide for local precinct tour, apparel pressing, shoe shine and running a bath.

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*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560

Are you someone who:

• Believes in making active choices to lead a life that is physically and mentally well?
• Is innately curious and interested in pushing our clients to achieve their full potential?
• Is independent, resourceful, analytical, organised and dependable?
• Is emphatic and enjoys working and interacting with clients?

If the above answer is "YES", we want you!

S3 aims to provide the best quality of post-stroke care in the community so that our clients and their families are able to rebuild their lives after stroke. Beyond rehab, the Wellness Team plays a critical role in this continuum of care by creating a safe and supportive environment for stroke survivors and their families to enhance their physical, mental, social, and emotional health. Leveraging on our signature Wellness programme, S3 is also expanding to serve seniors by curating and developing healthy ageing activities for our upcoming Active Aging Centre (AAC) residents near Boon Lay mrt.

The Manager will play a key role in overseeing and leading the development, implementation, and evaluation of:

• S3’s upcoming AAC@Boon Lay
• S3’s Wellness Programme and Membership
• S3’s Stroke Prevention and Outreach efforts

The Manager can expect to:

• Lead the Wellness coordinators to operationalise the Wellness and Active Ageing services programme offerings
• Develop partnerships with service providers and partners
• Coordinate and plan programmes
• Provide a seamless onboarding experience for clients/caregivers to the Wellness Programme
• Plan, budget and oversee the development of AAC programmes and activities for seniors at Boon Lay

Requirements:

• Bachelor's degree in any discipline with at least 5 - 8 years of relevant experience preferably in a Healthcare environment
• Meticulous and organized
• Ability to communicate effectively, possessing good stakeholder management skills
• Familiar with Microsoft Office applications experience will be advantageous

Accounts Receivable

• Prompt review and approval on monthly accounts receivables journals.

• Prepare audit schedules and follow up on outstanding items.

• Periodic review of the fees and charges, working with stakeholders to ensure compliance

• Periodic reporting to parent Ministry and MOF

• Establish and review Standard Operating Procedures (SOP) for accounts receivable, ensuring regulatory compliance

• Support and provide advisory to the divisions on all receivables matter.

• Enhance the existing billing processes and involve in the revenue sub-systems integrations with WorkDay including system requirements, design, UAT and deployment

• Work with the executives to improve the existing accounts receivables processes.

• Liaise with internal and external auditors on accounts receivables queries and requests.

General Ledger

• Prepare/review daily bank reconciliations for bank accounts and follow up with discrepancies.

• Establish matching rules to facilitate automatic matching on bank receipts and transactions.

• Prepare quarterly variance analysis for management review.

Including any other duties assigned by the supervisor.

Pre-requisites

• Tertiary qualifications in in Accountancy / Finance with at least 8 years of relevant working experience

• Preferably a member of ISCA

• Must possess a good working attitude and analytical skills

• Meticulous as well as able to work independently and under pressure

• Good communication and team playing skills are essential

• Knowledge of WorkDay ERP would be an added advantage

• Prior experience in the public sector would be preferred.

Position offered will be commensurate with experience.

Only shortlisted candidates will be notified.

#LI-BR1

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Manage and coordinate daily Front of the House and Heart of the House operations with right delegation
• Long Term planning to create initiatives that furthers the outlet overall goal
• Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
• Monitor the reservation status and communicate with culinary team
• Plan and control manning to meet business needs and according to budget
• Work with Talent & Culture to recruit suitable colleagues
• Communicate with team during daily briefings and conduct monthly department meetings
• Ensure regular training and re-training when needed
• Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed by
• Ensure hygiene and food safety compliance in the outlet and related areas
• Together with the Restaurant Manager lead the F&B team to personalize the guest dining experience and ensure the compliance of LQA standards and delivery of Service Promise
• Lead a Heartist® approach to guest experience/service with the F&B teamProvide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrence
• Work closely with the culinary team to maintain food quality and to create attractive food products that support the image of the outlet/hotel and incremental business volume
• Regular review of guest comments/VOG with the team and implement right solutions for continuous improvement
• Focus on the dining experience for LCAH members
• Implement, monitor, train and maintain control measures to impact food costs,beverage costs, labour costs and operating supply costs for the outlet and to be in line of budget
• Plan, implement and measure profit enhancement programmes constantly in the areas of menu engineering, profit contribution, revenue generation, productivity, pricing and costing for products used in the outlet
• Provide necessary training and guidance to F&B team and to ensure that the highest possible standards and quality of products and services offering in the premise
• Recruit, develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business
• Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting
• Drive consistent service and process improvement, be entrepreneurial
• Interface the needs/requirements of other departments with the F&B Service : Laundry, Property Maintenance, Sales & Marketing, Engineering, Front Office, Security, Finance, T&C and Culinary
• Provide a level of Safety & Security for all colleagues
• Develop own knowledge and skills to grow as a business partner and leader.

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Manage and coordinate daily Front of the House and Heart of the House operations with right delegation
• Long Term planning to create initiatives that furthers the outlet overall goal
• Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
• Monitor the reservation status and communicate with culinary team
• Plan and control manning to meet business needs and according to budget
• Work with Talent & Culture to recruit suitable colleagues
• Communicate with team during daily briefings and conduct monthly department meetings
• Ensure regular training and re-training when needed
• Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed by
• Ensure hygiene and food safety compliance in the outlet and related areas
• Together with the Restaurant Manager lead the F&B team to personalize the guest dining experience and ensure the compliance of LQA standards and delivery of Service Promise
• Lead a Heartist® approach to guest experience/service with the F&B team
• Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrence
• Work closely with the culinary team to maintain food quality and to create attractive food products that support the image of the outlet/hotel and incremental business volume
• Regular review of guest comments/VOG with the team and implement right solutions for continuous improvement
• Implement, monitor, train and maintain control measures to impact food costs,beverage costs, labour costs and operating supply costs for the outlet and to be in line of budget
• Plan, implement and measure profit enhancement programmes constantly in the areas of menu engineering, profit contribution, revenue generation, productivity, pricing and costing for products used in the outlet
• Provide necessary training and guidance to F&B team and to ensure that the highest possible standards and quality of products and services offering in the premise
• Recruit, develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business
• Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting
• Develop own knowledge and skills to grow as a business partner and leader.

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

JOB DESCRIPTION

Job Title: Asst Manager (CS & Operations)

Location: Lower Delta Road

Reporting Relationship: Business Unit Owner.

The individual is required to perform administrative duties and provide support to Business Unit

Owner.

More specific roles and responsibilities are as follows:

Scope

1. Lead and motivate customer services team ( less than 3pax)

2. Problem-solving for routine and non-routine issues or complaints from customers.

3. To jointly work with suppliers and vendors including key carriers to make exceptions and

improve on services to improve customers’ experience.

4. Top Line Growth and Responsibilities through retention and penetration efforts, and business

development with Network Agent Partners and House Accounts.

5. Periodically review business processes and customers’ SOP regularly to make it more

efficient and up to date.

6. Active Engagement with key suppliers and vendors including carriers

7. To review service experience and discuss improvement; at the same time, build relationship

and ask for more businesses.

8. Checker role to be responsible that all customers and suppliers records are filed in the iFMS

System and appropriate folder (in shared server) and kept up to date.

9. Checker role to be responsible that all Job File opened is duly, completely and correctly key

entered into our Freight Management System.

10. Participate in relevant business project from time to time as assigned by management.

At Gusta Sourdough Pizza Co (IG: @gustapizza.co), we are a young & dynamic team of passionate people that love to R&D and create new products. We are looking for enthusiastic and motivated individuals like us to join and expand our team.

Prior Front-of-the-House F&B experience is preferable. Candidates should have the right to work in Singapore.

Your Role is to:

• Supervise front of the house during operations
• Manage junior staff and assist other managers.
• Enforce company policies, procedures, programs and performance standards.
• Responsible to ensure that the service standards of the pizza restaurant are met by all staff.
• Speak to customers and be prepared to deal with any problems or customer feedback
• Handle customer complaints during Manager's absence.
• Manage and motivate staff.
• Provide staff with support and training.

We are looking for someone with:

• Warm, friendly and cheerful personality
• Good work ethics and willing to learn
• Detailed, energetic and highly motivated
• Excellent communication and interpersonal skills
• Fluent in English, any other language is a plus
• O Level, Diploma or Professional certificate
• Min 4 years of experience is preferred, candidate should possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Food & Beverage Services Management, Hospitality/Tourism/Hotel Management or equivalent.

Our Benefits are:

• Salary: $3,400.00 - $4,000.00 per month depending on experience
• 4.5 day work week (44h/week).
• Overtime pay + Monthly performance bonus ($300-600)
• Insurance coverage
• Meal provided during shift
• Fast career development & Training provided

Experienced candidates will be considered for more senior roles.

Apply now to join our team and enjoy fast career development opportunities with more exciting overseas projects to come!

• Manage the operations and monitor on-site plants.
• Check compliance with safety and regulatory requirements

Requirements

• Degree in Engineering
• At least 2 years of hands-on operations and maintenance experience with Industrial Gas Plants

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Newly open restaurant at Yishun.

Job Description & Requirements

· Train and manage staffs including cashier, kitchen assistant and other employees

· Manage suppliers, supplies costing, food preparation, compliance to strict hygiene standards

· Ensure that all food and beverages are prepared and served according to company standards and customer preferences.

· Execute and oversee food preparation process and food standards

· Handle customer complaints and resolve issues in a timely and professional manner

· Ensure compliance with health and safety regulations.

· Work as part of a team to ensure smooth restaurant operations.

Complimentary staff meal provided daily

High monthly performance bonus will be provided after confirmation

Remuneration commensurate with experience