CMC are hiring! We have a full-time permanent opportunity for a bilingual Client Services Associate (Mandarin & English) to join our team. This role will be based onsite 5 days per week in our Singapore office.
Please note that this role is only open to Singapore based candidates who are Singapore Citizens, Permanent Residents or LTVP Holders with PLOC.
Why you’ll love working at CMC Markets:
- Growth: RG146 (Financial Regulatory) qualification, Linkedin learning, internal opportunities, intensive training and support from the L&D team.
- Team: You’ll work alongside a collaborative and diverse team with supportive Team Leader and Manager that all value an amazing workplace culture.
- Social: We have our own in-house Culture Club that organises a bunch of activities such as: Parties, Dinners, Networking events, bowling etc. We also have social clubs where like-minded colleagues can bond over ocean swimming, fine dining or gaming etc.
- Perks: Day off for your birthday, free breakfast and coffee every day, additional day of leave after each year of service, volunteer opportunities, discounted rates at various retail stores.
What will you be doing:
- No cold calls! The aim of this role is to support our clients, which are at the heart of everything we do.
- Proactively respond to inbound client queries through Phone, Email, Live Chat and Messaging.
- Act as a brand ambassador by providing excellent and high calibre client service to ensure a positive experience for all clients.
- Proactively identify opportunities to improve the client experience.
- Maintain KPI and SLA targets, both individually and as a team.
- Take ownership for ensuring accurate client information is recorded in relevant internal systems (e.g. Pega).
Who we’re looking for:
- Strong customer service orientation.
- Operates with integrity and a highly client centric mindset, with an ability to build and enhance strong and meaningful client relationships.
- Demonstrates passion and enthusiasm for the financial services industry and financial markets.
- Excellent verbal and written communication skills (Mandarin & English, typing included).
- Strong resilience and capacity to work with customers with varying degrees of market knowledge in a call centre environment.
- Customer service experience will be helpful.
- Undergraduate degree in relevant discipline desirable (Business, Finance, Economics etc.).
Salary: $51,000 annually/$4,250 monthly + annual discretionary bonus.
Roster 1: Full time position Monday - Friday on a rotating roster. Shift times are 7am to 4pm, 1pm to 10pm, or 2pm to 11pm.
Roster 2: Full time position Monday - Friday. Shift times are 9am to 6am, or 1:30pm to 10:30pm (when daylight saving US ends in November 2:30pm to 11:30pm as we predominantly serve clients who trade the US market).
About CMC Markets:
CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, we’ve expanded globally with offices across Europe and Asia Pacific. Over 1.2 million clients make 67 million trades with us every year, and we’re still growing.
CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.
