Total 2,685 marketing executive job vacancies in F&B / Tourism / Hospitality category in Singapore

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliency.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations

· Preferably 5 years of previous experience in serving in restaurant

Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliency.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations

· Preferably 5 years of previous experience in serving in restaurant

Must be able to work night shift and split shift

Must be able to work extra hours or weekend if needed

Assistant Manager, F&B Marketing and Communications

The individual will be a part of a homegrown dynamic F&B group that owns and manages a portfolio of midscale, casual dining, quick-service and ecommerce brands. This role is responsible for articulating the brand vision via owned, earned and paid online and offline marketing channels, in driving brand awareness, footfall and sales.

The role demands business acumen, analytical skills, an understanding of consumer purchase behaviour as well as up to date knowledge of industry/social media trends, marketing channels and technology. The individual must possess excellent writing and communication skills with a fine understanding of nuances. Being able to work well with team members of diverse backgrounds and skill sets is also key to achieving shared goals.

Roles and responsibilities

· Develop and implement marketing and communications plans to increase brand awareness, footfall and revenue.

· Plan, develop and manage content for online and offline marketing channels to generate traffic, awareness and sales for target segments such as families, corporate groups and weddings.

· Foster brand partnerships with third parties such as banks, membership associations, content creators and online media aligned with brand positioning to increase customer outreach, enhance brand visibility and engagement.

· Manage, monitor, measure and analyse advertising and influencer engagement campaigns to ensure effective outcomes.

· Work closely with vendors and suppliers such as Chinese digital marketing agency and PR agency to create content content in line with key messaging to continually build awareness, footfall and sales.

· Participate in ad-hoc events such as media tastings, wedding shows and sales roadshows to promote the brands, their offerings and key messaging.

· Plan and manage loyalty and rewards programme to build and optimise member acquisition, purchase, engagement and retention.

· Communicate closely and build strong relationships with the operations and other related teams to share marketing and promotional plans, objectives and campaigns.

Requirements

- At least two years of marketing and communications experience in a similar or related role.

- Excellent writing and communication skills with the ability to write in different brand voices and for various target audiences.

- Ability to utilise data to build and increase sales opportunities, customer engagement and purchase.

- Experience with online platforms including Facebook, Instagram, Google, RED, WeChat, DianPing as well as website platforms such as Wordpress, Squarespace and Shopify.

- Fluent in verbal and written English and Chinese.

OVERALL JOB RESPONSIBILITY

• To engage customers and/or caregivers to identify their needs and provide them with relevant information and signpost them to the appropriate parties for support
• To provide administrative support for the operations of the Governance and Service Excellence Division

DUTIES & RESPONSIBILITIES

• Provide information to persons with disabilities, caregivers and other persons visiting the Information and Career Centre of the Enabling Village
• Attend to enquiries relating to SG Enable and other schemes and services
• Support Business Units in first-level screening of application for SG Enable’s schemes and services
• Conduct first level assessment of client’s needs before referring them to the relevant parties for assistance.
• Document the details of enquiries received and advice given
• Assist in compiling the monthly reports for enquiries received by the Information and Career Centre
• Man the inbox for the Information and Career Centre
• Assist in record keeping and archiving
• Assist in updating the escalation list for the points of contact in Business units (BU) for public enquiries
• Follow up with Business Units to close outstanding enquiries
• Provide support for division’s initiatives and events as necessary
• Any other duties highlighted by the Company

QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE

• Diploma in any discipline
• Able to use MS Office applications
• Customer service experience
• Good communication skills
• Confident in interacting with different stakeholders
• Meticulous
• Mature and able to work independently and in a team
• Service-oriented

This position will be on 1-Year contract in the first instance, subject to renewal or conversion to permanent position.

Send your resume to us via email at [email protected] .

Please state in your detailed resume your :

• current and expected salaries and annual package
• reason for leaving your current employment (if applicable)

We regret that only shortlisted candidates will be informed.

Job Responsibilities

• Manage Full set of accounts and preparation of reconciliation within deadlines
• Manage and maintain proper filing records
• Issue tax invoice with delivery order to customer and manage AR and AP list
• Responsible for the timely month end close and management reporting activities
• Responsible for GST, IRAS etc.
• Experience in doing year-end closing and audit
• Liaise with auditors for internal & external audits
• Perform other ad hoc duties whenever needed

Job Requirements

• Candidate must possess at least Professional Certificate or NiTEC, Diploma or Advanced or Higher or Graduate Diploma, Bachelor or Post Graduate Diploma or Professional Degree in Finance or Accountancy or Banking or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Preferably Junior Executive specialized in Finance - General or Cost Accounting or equivalent.

• Perform accounts payable and accounts receivable duties
• Handle daily finance and banking matters on a timely basis, including receivables and payables processes, uploading of payments and handling of associated queries
• Handle GST and other related submissions
• To monitor and follow-up on outstanding payments
• Maintain fixed asset listing
• Generating and maintain daily, weekly and monthly reporting for Management
• Assist in monthly and year end reporting
• Ensure compliance to local accounting standards
• Assist in full spectrum HR duties including recruitment, onboarding and offboarding, training and benefits administration
• Handle work pass application and renewals
• Perform monthly payroll
• Handle general office administration
• Other ad-hoc duties as assigned

Requirement:

• Possess Diploma or relevant certificate in Accounting
• At least 2 to 4 years of relevant experience
• Good understanding of local accounting standards and associated regulations
• Knowledge in Singapore Corporate Tax and GST
• Familiar with SAP system an advantage
• Meticulous, independent and positive working attitude

Job Title: Accounts & Admin Executive (ID8174)
Location: Aljunied, Singapore
Working Hour: Monday – Friday 9am -6pm
Salary: $2500 - $3000

Job Description:
• Works closely with external Accountant
• Maintain proper documentation and filing
• Reconcile processed work by verifying entries and comparing system reports to balances
• Verify invoices, preparation and recording of payments
• Paying vendors by scheduling pay checks
• Performs AR duty
• Support audit and tax queries when necessary with the external Accountant
• Liaise with banks on banking transactions when necessary
• Responsible for basic admin duties

Requirement:
• Diploma in Accounting or equivalent
• At least 2 years of Singapore experience in accounting & admin performing similar role
• Strong understanding of accounting principles
• Ability to work independently with a high degree of accuracy and efficiency

ACCOUNTS EXECUTIVE

JOB DESCRIPTION

• Handle partial AR Functions
• Prepare month end Unearned / Customer Deposit Reconciliation
• Prepare monthly subsidiary accounts (full set)
• Assist the Finance Manager in Finance System Analysis.
• Prepare monthly Sales Commission
• Support Senior Accounts Executive in AP functions
• Sales / DO reconciliation

JOB REQUIREMENTS

• Diploma in Business Finance or Accounting
• Internship experience will be considered
• Computer literate and proficient in Microsoft Office and Accounting Software
• Ability to work with and support other departments’ colleagues
• Able to multi-task
• Well organized, meticulous and good in time management

Job Responsibilities

• Manage Full set of accounts and preparation of reconciliation within deadlines
• Manage and maintain proper filing records
• Issue tax invoice with delivery order to customer and manage AR and AP list
• Responsible for the timely month end close and management reporting activities
• Responsible for GST, IRAS etc.
• Experience in doing year-end closing and audit
• Liaise with auditors for internal & external audits
• Perform other ad hoc duties whenever needed

Job Requirements

• Candidate must possess at least Professional Certificate or NiTEC, Diploma or Advanced or Higher or Graduate Diploma, Bachelor or Post Graduate Diploma or Professional Degree in Finance or Accountancy or Banking or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Preferably Junior Executive specialized in Finance - General or Cost Accounting or equivalent.

Our client, a well-established MNC is seeking for a Branding & Corporate Communication Executive ( Marketing ) - $ 4,000.00 to $ 4,500.00 + Attractive Bonuses - Central area

Requirements

• Degree/Diploma in Marketing or Mass Communication or relevant
• At least 2 years of experience handling Branding & Corporate Communication functions
• Experience in Media, Social Media/ Communication Channels and Vendor/ Partner Management
• Good command of English with strong writing skill
• Independent, confident and good interpersonal skill
• Familiar to work in high pace environment

Interested candidate can send in your resume (word format prefer) to [email protected]

• Explore new product development
• Establish company customer base
• Monitor company sales representative AR
• Reporting to the Manager, you will get to build and execute business plans in the Key Off Trade Accounts - Modern trade in frozen food & traditional channels in Singapore
• Liaising and developing relationship with new customers.
• Attending to customer’s request and provide prompt account servicing
• Ensure the availability of stock for sales and demonstrations
• Collaborate with team to achieve better results
• Drive sales growth & hardworking

Requirements:

• Candidate with diploma and above most welcome
• Out-going personality
• Result oriented, sales driven
• Minimum 1 years’ experience
• Singaporean, SPR, SP holder is welcome to apply

5.5 days work

8:00am-17:30pm (Mondays to Fridays)

8:00am-12:30pm (Saturdays)

• Manage the operations and profitability for Fine Dining Concept.
• Manage Kitchen operations and dining experience for the business.
• Manage import and export of all produce and materials for the business.
• Ensure the freshness of produce received and served for the business at all times.
• To set a high standard of careful and meticulous food quality equal if not exceeding the high standards of Japanese International fine dining.
• To ensure hygiene and cleanliness of the food and kitchen operations at or above industry standards.
• Manage and supervise kitchen assistants and incumbent chefs in their roles and responsibilities.
• To curate and create cooked food menu for the Restaurant.
• Assist and support any other relevant business duties and responsibilities as and when assigned by the Owners.

Orchard Hotel Singapore, a member of Millennium & Copthorne International - a dynamic, global hotel group with properties in major gateway cities and operating more than 160 hotels worldwide, is looking for passionate and service-oriented individuals for the following position:

Restaurant Operations Executive

Reporting to the Restaurant Operations Manager, the incumbent shall be responsible to:

• Assist in the supervision of the daily operations of the restaurant.
• Ensure all team members in the restaurants are familiar with the restaurant’s menu and service procedures.
• Establish rapport with guests and extend them with the optimum service possible.
• Recommend guest on our restaurant menu or offer alternatives.
• Manage guest relations and handle feedback concerning food and services.
• Assist Restaurant Operations Manager with necessary administrative duties

Job Requirements

• At least 1-2 years of relevant experience in a similar capacity.
• Service oriented team player with excellent interpersonal and communication skills.
• Able to multi-task and work under pressure in a fast pace environment.
• Able to perform rotating work shifts including split shifts on weekends and public holidays.

Job Responsibilities

• Manage Full set of accounts and preparation of reconciliation within deadlines
• Manage and maintain proper filing records
• Issue tax invoice with delivery order to customer and manage AR and AP list
• Responsible for the timely month end close and management reporting activities
• Responsible for GST, IRAS etc.
• Experience in doing year-end closing and audit
• Liaise with auditors for internal & external audits
• Perform other ad hoc duties whenever needed

Job Requirements

• Candidate must possess at least Professional Certificate or NiTEC, Diploma or Advanced or Higher or Graduate Diploma, Bachelor or Post Graduate Diploma or Professional Degree in Finance or Accountancy or Banking or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Preferably Junior Executive specialized in Finance - General or Cost Accounting or equivalent.

Contact us at [email protected]

or whatapps us at 93898904

Strictly Supervise and Comply to ALL SOPs in order to reduce wastage.

Responsible all staff work Progress with records and schedule for training.

Responsible all food costs, maintainance and expenditures control.

Responsible for staff development and works upgrade.

Supervise staff in food knowledge, storage and acceptable quality.

Strictly Comply and Execute ALL SOPs.

Supervise Kitchen operational SOP, hygiene, cleanliness, maintainance…

Supervise staff to ensure and comply with FIFO procedures.

Ensure all products comply to company's requirement and quality in achieving its maximum profitability.

Able to create new dishes in order to meet market needs and expectation.

Able to cook China Chinese Cuisine.

Job Responsibilities:-

• Food preparation including bread and cookie baking, Ensure food storage & preparation areas are maintained according to Health & Safety and Audit standards

• Comply with Food Code of Practice, Monitoring stock levels

• Checking in deliveries, Complete daily and weekly cleaning schedules

• Follow security & safety procedures, Maintain a safe working environment for employees and customers

• Work as a team member, Deliver a high standard of service when dealing with products, sales and catering for customer needs

• Manage SA/SSA during the shift and ensure smooth operation & transition of shifts, Manage the operation of the shift in the absence of Manager

• Maintains professional appearance and grooming standards as outlined in the SUBWAY® Operations Manual.

• Plan & perform inventory control i.e. Stock ordering, reduce/control wastages, Performs light paperwork duties as assigned.

• Train & supervise SA/SSA in their basic functions and ensure quality of work., Assists, plan & assign daily tasks/roles to all staff on duty

• Prepare quotations & answer inquiries about delivery services, and all adhoc orders, Assists on roster/schedule planning

• Use critical thinking to resolve & handle any incidents, e.g. customer complaint/feedback, product shortages, staff conflict.

• Perform basic paper work: food cost & sales tracking, payroll timesheet etc.

Job Requirements:-

• Full time vacancies available ONLY, Must be willing to work weekends

• Pay good rates based on your performance, Will be a bonus if you have already have a valid food hygiene certificate

• Perform basic paper work: food cost & sales tracking, payroll timesheet etc

• Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register

• Position requires bending, standing, and walking the entire workday. Must have the ability to lift 6kg up to 15kg

· Create informative content, press releases, articles and media opportunities for the SNPC and Team Singapore athletes who are competing at Major Games.

· Develop and implement effective communication strategies to build brand awareness and expand the visibility of the organisation.

· Plan and execute the design, content and production of all marketing materials and publications.

· Build and manage media and influencers contacts, identify editorial and speaking opportunities, develop press materials to secure media coverage and support corporate events, media interviews and media engagements.

· Manage SNPC’s social media channels and website and to respond to communications-related issues in a timely manner.

· Use data analytics, and social media listening tools to stay on top of trends, measure performance and gauge the effectiveness of our communications strategy to allow continuous improvement.

· Steward internal communication within the organisation and manage staff engagement programmes and relevant internal communications initiatives.

The Pentagon Group is a privately-owned food & beverage company in Singapore that operates bars and restaurants. Run by an experienced and passionate team about F&B and business, the result is dining experiences made of unique taste and hospitality to remember by.

We are currently looking for F&B Executives to join our team of passionate and talented individuals in operating an All Day Dinning Restaurant.
The candidates will report to and work closely with the Restaurant Managers to strengthen the operations and services level of the ground staff.

Choices of locations and working hours available. Our company treasures talents by offering good career enhancement.

Contemporary, Visionary, Suave - do join us, if you think you have what it takes!

Responsibilities:

• Assist to oversee day to day restaurant operations
• Assist to ensure the adherence of restaurant standards, service benchmarks and company rules and regulation
• Ensure high quality of customer service consistently
• Lead and guide Captains and food runners
• Work objectively towards department and personal KPI
• Carry out ad hoc duties as per management’s instruction.
• Contribute ideas and assist Marketing Department with A&P

Requirements:
• Fluent in English and possess good interpersonal skills
• Keen Interest and passion in hospitality as well as in food and beverage
• Good work ethics, positive attitude and pleasant personality
• High quality standards in customer service, health, hygiene, food and beverage
Job Types: Full-time, Internship, Contract, New-Grad, Permanent


Benefits:
• Additional leave
• Dental insurance
• Employee discount
• Food allowance
• Food provided
• Free parking
• Parental leave
• Professional development
Supplemental pay types:
• Performance bonus
• Tips
• Yearly bonus
• Weekly Incentive $25
• Monthly Incentive $350

Job Description

• Industry/ Organization Type: Japanese F&B and retail Industry
• Position Title: Accounts and Admin Assistant/Executive
• Working Location: West (Nearest MRT: Clementi)
• Working Hours: 5 days (Mon to Fri: 9am-6pm)
• Salary Package: Up to SGD 3200 + PB
• Duration: Permanent

Key Responsibilities

• Sort out all purchase documents and Point-of-Sales (POS) receipts from the packet.
• Update all types of vouchers and consolidate all physical mall vouchers tally with the daily report.
• Pass SLT physical vouchers to A/Cs executives for submission.
• Update staff discount, and birthday voucher reports for checking purposes, for the first three months only.
• Download all Delivery platform daily orders to tally with Z readings.
• Identify sales discrepancies and liaise with respective personnel to resolve discrepancies by tallying all POS payment modes.
• Photocopy and scanning of AR documents/receipts for shortages/gains, error reports in soft copies.
• Prepare letter for Sales catch-up in POS.
• Bundle and pack all the POS, settlement report and platform receipts daily per outlet.

APPLY NOW!!!

• Min. ITE in accounting
• Min. 1 year of work experience (Those with over a year of relevant experience may be considered for Executive role)
• Proficient in Excel (Pivot table and Vlookup)
• Familiarity with MS Dynamic is a plus

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66229 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Responsibilities:

• Maintain operational standards to achieve efficiency, productivity and maximum guest comfort and satisfaction.
• Manage room control, monitor availability and efficient release of rooms for arrival guests.
• Read through guests’ arrival report and see to all guest’s requests and needs according to MOHG established services by guest categories standards.
• Familiar with room amenities, layout of categories of rooms, room rate structure, facilities and services available in the hotel.
• Provide recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.
• Identify guests for meet and greet from the arrival and departure reports.
• Handling cashiering duties.
• Monitor major group movement and coordinate with the various departments.
• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.
• Attend scheduled meetings.
• Well-versed with Mandarin Oriental Hotel Group goals and information.
• Attends to guests with regards to general inquires, request and complaints.
• Meet and greet all the guests upon their arrival and /or departure.
• Extensively collect and gather all feedbacks from guests.
• Conduct Courtesy calls to guests during the course of their stays.
• Assist in VIP check in.
• Assist in major group movements.
• Perform any other duties as assigned by Superior.

Job Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
• Good communication and interpersonal skills
• Enjoys interacting with guests and working in a fast paced environment
• Candidate must be able to work rotationary shifts, weekends and holidays

· Greet and serve customers

· Able to take orders, clear dishes

· Able to work as a team member to maximize the output

· Must follow the instructions

· Able to key orders into the POS system

· Able to handle customers queries

· Able to make coffee, dispense beers, make cocktails that must be hygienic without much wastage.

· Should maintain good interpersonal relation with other workers in the Restaurant.

· Maintain at most discipline and obey the instructions of the Management.

· Able to attend the work punctually.

· Willing to work on shifts / staggering.

· Responsible for overall cleaning and cleanliness of the premises

The Pentagon Group is a privately-owned food & beverage company in Singapore that operates bars and restaurants. Run by an experienced and passionate team about F&B and business, the result is dining experiences made of unique taste and hospitality to remember by.

We strive to offer well rounded and versatile F&B concepts which create momentous dining experiences. Established since 2012, dedicated F&B professionals have setup and operated several food & beverage outlets and restaurants.

We are currently looking for F&B Executives to join our team of passionate and talented individuals in operating an European Restaurant in SAP. We will be food and beverage focused, offering high tea, event nights, craft beers, wines, cocktails and amazing food produced by our chefs.

The candidates will report to and work closely with the Restaurant Managers to strengthen the operations and services level of the ground staff. Choices of working day and hours available. Our company treasures talents by offering good career enhancement.

Contemporary, Visionary, Suave - do join us, if you think you have what it takes!

Requirements:
Fluent in English and possess good interpersonal skills
Keen Interest and passion in hospitality as well as in food and beverage
Good work ethics, positive attitude and pleasant personality
High quality standards in customer service, health, hygiene, food and beverage

Benefits:
Medical and dental allowance
Employee discount
Flexible schedule
Food provided
Gym membership
Parental leave
Professional development
Performance bonus
Tips
Yearly bonus
Weekly Incentive
Monthly Incentive

1. Stakeholder Engagement

• Establish strong rapport and close communications with Partners through an integrated Account Management approach
• Work with Partners to drive plans that support their aspirations and development and facilitate collaborations with relevant stakeholders (internal and external)
• Support Partners on operations-related matters, including implementation of services / initiatives, compliance with licensing and service requirements, and feedback management

2. Programme Management

• Support capacity development of Home Care and Centre-based services
• Support management of programme deliverables, track progress and ensure compliance to development of programmes and implementation timelines
• Assist with driving improvement in operational processes as well as delivery of care services

3. Sector Operations Administration

• Review data from progress reports and develop insights on trends in utilisation of programmes / services
• Assist Partners to source for funding and resources from relevant teams and agencies (including working with them to craft proposals, if necessary) to support growth plans
• Assist in other responsibilities arising from new developments in programmes / services

Job Requirements:

• Degree in any discipline
• Minimum 5 years of relevant healthcare experience
• Candidates with experience in project management and stakeholder engagement are preferred
• Competency in basic statistics and MS Office applications
• Possess strong interpersonal skills & ability to work with diverse groups of people
• Knowledge in geriatrics and community services
• Ability to work independently to help drive projects, with demonstrated adaptability and learning agility in a dynamic environment
• Strong organisational skills in communication, time management, analytics, critical thinking and problem-solving are necessary
• Ability to use local language and dialects would be an advantage

We are looking for an Academic & Admin Executive to join our Academic Department. The ideal candidate will report directly to the Academic & Admin Manager and will be assisting on the daily operations of the Academic Department.

Job Description:

• Assist the Academic Manager on the operations of your Department
• Manage the daily operations and academic matters for the Preparatory, Short Term and Part-time Courses
• Perform administrative support to the Academic Department
• Liaise with External Academic Partners
• Communicate with Students and Parents on Course Related Matters

Academic Qualifications:

● Possess a Diploma in Business Administration or equivalent.

Skills Required:

● Possess at least 1 year of relevant working experience in administrative roles in the education industry.

● Familiar with Microsoft Office applications.

● Ability to prioritise and complete tasks with given deadlines.

● Good communication skills.

● Good customer service skills.

● Ability to work independently and in a team environment.

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations.

We are hiring for the following outlets:

• In-Suite Dining / Pool Bar
• Long Bar

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas.
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it.
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards.
• Follows through opening and closing duties.
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Ensures NEA rules and regulations are met and achieve.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis.

Providing a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact.
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly.
• Provides a high level of Safety and Security for guests and colleagues.
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Candidate Profile

Knowledge and Experience

• Certificate or diploma in hospitality or related field.
• Minimum 2 years’ experience in an international class restaurant.
• At least 1 year relevant experience in a similar capacity an advantage.
• Additional improvement programs in Food & Beverage an advantage.
• Working knowledge of Microsoft Office.

Competencies

• Interpersonal skills – communicates easily/openly with integrity towards own action.
• Communication skills in English spoken/written.
• Reliable and consistent.
• Personal presentation, clean/tidy.
• Comes across as enthusiastic, energetic.
• Able to work as a team.
• Motivator, self-starter.
• Displays initiative and creativity.
• Open minded.
• Committed.
• Team leader.
• Guest oriented.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.