Total 15 product management job vacancies in F&B / Tourism / Hospitality category in d16 upper east coast bedok eastwood kew drive

Job Description & Requirements

• Design and prototype user-friendly interfaces and experiences for blockchain applications.
• Responsible for the development and launch of an innovative Pre-Market trading platform
• Collaborate with developers to implement design solutions and ensure usability.
• Conduct market analysis to identify trends, competitor offerings, and customer needs in the blockchain space.
• Gather and analyze user feedback to inform product development and improvements.
• Develop and execute pre-market strategies, including go-to-market plans, positioning, and messaging.
• Work with marketing and sales teams to prepare for product launches.
• Collaborate with engineers, product managers, and other stakeholders to align product features with market demands.
• Communicate design concepts and product strategies effectively to both technical and non-technical audiences.
• Ensure that all products adhere to industry standards and regulatory requirements.
• Stay updated on blockchain technology trends and security best practices.
• Develop tailored strategies for emerging technology sectors, such as virtual reality and AI
• Qualifications:
• Bachelor’s degree in Design, Computer Science, Business, or a related field.
• 3+ years of experience in product design or a related role, preferably within blockchain or fintech.
• Hands on experience on virtual reality & AI technologies.
• Experience in Data driven promotional strategy.
• Proficiency in design tools (e.g., Figma, Sketch, Adobe Creative Suite).
• Business level Mandarin speaking is required as the candidate will be required to liaise with Mandarin stakeholders, vendors and counterparts on daily basis in China & Hongkong region.
• Strong understanding of blockchain technology and its applications.
• Excellent analytical,problem-solving, and communication skills.
• Ability to work collaboratively in a fast-paced environment.
• Willingness to work in the late evening hours to accommodate regional team meetings is required.

Job Description:

We are looking for a highly motivated and skilled Chef De Partie to join our dynamic culinary team. The ideal candidate will support our Sous Chef/Executive Chef in managing daily kitchen operations, ensuring the highest standards of food quality, and upholding the unique flavors of our Nyonya cuisine. This is a fantastic opportunity for someone with a strong culinary background and a passion for heritage food.

Key Responsibilities

• Assist Chef in overseeing food preparation and kitchen operations.
• Ensure that all dishes are prepared to the highest quality and consistency
• Supervise and train kitchen staff, ensuring adherence to hygiene and safety standards
• Collaborate with the culinary team to develop new menu items and refine existing recipes
• Manage inventory, order supplies, and maintain stock levels
• Ensure that the kitchen is clean, organized, and compliant with health regulations
• Take charge in the absence of the Sous Chef and lead the team effectively

Qualities:

• At least 2 years of relevant working experience
• Expertise in cooking Nonya cuisine not necessary but an added advantage
• Possess passion and interest in new recipes and products
• A team player who works efficiently to fulfil the production demands
• Willing to keep learning to broaden knowledge and harness new methods of production

Working Hours:

• 7-9 hours work per day
• 6 days’ work week

Interested applicants, you may either apply via here or sent an email at [email protected].

At present, we do not require assistance from recruitment agencies. All applications should be submitted directly by candidates.

Job Description:

We are looking for a highly motivated and skilled Chef De Partie to join our dynamic culinary team. The ideal candidate will support our Sous Chef/Executive Chef in managing daily kitchen operations, ensuring the highest standards of food quality, and upholding the unique flavors of our Nyonya cuisine. This is a fantastic opportunity for someone with a strong culinary background and a passion for heritage food.

Key Responsibilities

• Assist Chef in overseeing food preparation and kitchen operations.
• Ensure that all dishes are prepared to the highest quality and consistency
• Supervise and train kitchen staff, ensuring adherence to hygiene and safety standards
• Collaborate with the culinary team to develop new menu items and refine existing recipes
• Manage inventory, order supplies, and maintain stock levels
• Ensure that the kitchen is clean, organized, and compliant with health regulations
• Take charge in the absence of the Sous Chef and lead the team effectively

Qualities:

• At least 2 years of relevant working experience
• Expertise in cooking Nonya cuisine not necessary but an added advantage
• Possess passion and interest in new recipes and products
• A team player who works efficiently to fulfil the production demands
• Willing to keep learning to broaden knowledge and harness new methods of production

Working Hours:

• 7-9 hours work per day
• 6 days’ work week

Interested applicants, you may either apply via here or sent an email at [email protected].

At present, we do not require assistance from recruitment agencies. All applications should be submitted directly by candidates.

Job Description:

We are looking for a highly motivated and skilled Chef De Partie to join our dynamic culinary team. The ideal candidate will support our Sous Chef/Executive Chef in managing daily kitchen operations, ensuring the highest standards of food quality, and upholding the unique flavors of our Nyonya cuisine. This is a fantastic opportunity for someone with a strong culinary background and a passion for heritage food.

Key Responsibilities

• Assist Chef in overseeing food preparation and kitchen operations.
• Ensure that all dishes are prepared to the highest quality and consistency
• Supervise and train kitchen staff, ensuring adherence to hygiene and safety standards
• Collaborate with the culinary team to develop new menu items and refine existing recipes
• Manage inventory, order supplies, and maintain stock levels
• Ensure that the kitchen is clean, organized, and compliant with health regulations
• Take charge in the absence of the Sous Chef and lead the team effectively

Qualities:

• At least 2 years of relevant working experience
• Expertise in cooking Nonya cuisine not necessary but an added advantage
• Possess passion and interest in new recipes and products
• A team player who works efficiently to fulfil the production demands
• Willing to keep learning to broaden knowledge and harness new methods of production

Working Hours:

• 7-9 hours work per day
• 6 days’ work week

Interested applicants, you may either apply via here or sent an email at [email protected].

At present, we do not require assistance from recruitment agencies. All applications should be submitted directly by candidates.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

We are seeking a highly motivated and analytical individual to join our team as a Executive - Land & General Management under the direct supervision of the CEO. This role is designed to provide comprehensive exposure to the executive management function, with a primary focus on strategy execution, research, report generation, and analysis. The ideal candidate will be a strategic thinker with strong research and analytical skills, capable of supporting the CEO in driving organizational goals and initiatives.

Responsibilities

1. Strategy Execution:

• Assist the CEO in the development, implementation, and monitoring of strategic plans.
• Coordinate with various departments to ensure alignment with strategic objectives.
• Track and report on the progress of strategic initiatives and projects.

2. Analysis:

• Perform detailed financial, operational, and strategic analysis.
• Identify opportunities for improvement and provide recommendations.
• Support the CEO in evaluating business performance and strategic outcomes.

3. Research:

• Conduct thorough research on industry trends, market conditions, and competitor activities.
• Prepare detailed reports and presentations based on research findings.
• Stay informed about developments within the industry to provide actionable insights.

4. Report Generation:

• Develop comprehensive reports for executive meetings, board presentations, and other key stakeholders.
• Ensure accuracy and clarity in all reports and presentations.
• Gather and analyze data to support decision-making processes.

5. Project Management:

• Manage special projects as assigned by the CEO, ensuring timely completion and high-quality results.
• Collaborate with cross-functional teams to achieve project objectives.

6. Communication:

• Facilitate communication between the CEO and other senior executives, departments, and external stakeholders.
• Prepare and review internal and external communications.

Requirements

• Degree in business administration, Management, Economics, or a related field.
  • Preferably at-least 1-2 years of experience, open to fresh graduates with similar internship experience
  • Strong analytical and research skills with the ability to synthesize complex information.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and data analysis tools.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Strong organizational skills and attention to detail.
  • High level of discretion and confidentiality.
  • Excellent written and verbal communication skills.

Why DB Schenker?

Competitive salary package

Opportunities for career growth and development, both locally & internationally

Supportive and collaborative team environment

Access to company-wide training programs and initiatives

What’s Next?

Interested in this unique job opportunity? Submit your application today!

The Deposits & Investments (D&I) Product Manager for Japan Asia North Australia (JANA) and Asia South (AS) cluster is responsible for the strategy and execution of the global D&I strategy in these clusters. This includes pricing engine rollouts, transformation of time deposits, overdrafts management, earnings credit rates programs, money market fund offerings and interest repricing initiatives. They are the focal point for D&I product management (including risk and control/compliance in the clusters) and work with sales to commercialize D&I solutions.

Responsibilities:

• ​Work with the Global D&I team to define the vision and strategy for D&I solutions in JANA and AS clusters.
• Partner with the Global D&I and with the LMS Cluster team to research client needs/competitor actions.
• Provide input on client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to help D&I achieve preferred status as a partner to Citi clients.
• Define the product development roadmap for the two cluster and advocate for the cluster at investment spend discussions.
• Oversee execution of product development roadmap for the clusters.
• Participate in day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
• Partner with technology and operations to ensure product readiness for new solutions
• Implement the D&I training roadmap in the clusters in order to ensure that sales/RMs and other client facing team are equipped with the latest information about D&I solutions.
• Provide guidance or on-the-job training to new team member.
• Work collaboratively with other members of the D&I Geography team to ensure best practice sharing and global consistency in solutions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of experience.
• Knowledge of product management or product development or investment management
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated analytical skills
• Demonstrated problem-solving and decision-making skills

Education:

• Bachelor’s degree/University degree.
• Master’s degree is good to have.

Job Description:

We are looking for a highly motivated and skilled Chef De Partie to join our dynamic culinary team. The ideal candidate will support our Sous Chef/Executive Chef in managing daily kitchen operations, ensuring the highest standards of food quality, and upholding the unique flavors of our Nyonya cuisine. This is a fantastic opportunity for someone with a strong culinary background and a passion for heritage food.

Key Responsibilities

• Assist Chef in overseeing food preparation and kitchen operations.
• Ensure that all dishes are prepared to the highest quality and consistency
• Supervise and train kitchen staff, ensuring adherence to hygiene and safety standards
• Collaborate with the culinary team to develop new menu items and refine existing recipes
• Manage inventory, order supplies, and maintain stock levels
• Ensure that the kitchen is clean, organized, and compliant with health regulations
• Take charge in the absence of the Sous Chef and lead the team effectively

Qualities:

• At least 2 years of relevant working experience
• Expertise in cooking Nonya cuisine not necessary but an added advantage
• Possess passion and interest in new recipes and products
• A team player who works efficiently to fulfil the production demands
• Willing to keep learning to broaden knowledge and harness new methods of production

Working Hours:

• 7-9 hours work per day
• 6 days’ work week

Interested applicants, you may either apply via here or sent an email at [email protected].

At present, we do not require assistance from recruitment agencies. All applications should be submitted directly by candidates.

Job Description:

We are looking for a highly motivated and skilled Chef De Partie to join our dynamic culinary team. The ideal candidate will support our Sous Chef/Executive Chef in managing daily kitchen operations, ensuring the highest standards of food quality, and upholding the unique flavors of our Nyonya cuisine. This is a fantastic opportunity for someone with a strong culinary background and a passion for heritage food.

Key Responsibilities

• Assist Chef in overseeing food preparation and kitchen operations.
• Ensure that all dishes are prepared to the highest quality and consistency
• Supervise and train kitchen staff, ensuring adherence to hygiene and safety standards
• Collaborate with the culinary team to develop new menu items and refine existing recipes
• Manage inventory, order supplies, and maintain stock levels
• Ensure that the kitchen is clean, organized, and compliant with health regulations
• Take charge in the absence of the Sous Chef and lead the team effectively

Qualities:

• At least 2 years of relevant working experience
• Expertise in cooking Nonya cuisine not necessary but an added advantage
• Possess passion and interest in new recipes and products
• A team player who works efficiently to fulfil the production demands
• Willing to keep learning to broaden knowledge and harness new methods of production

Working Hours:

• 7-9 hours work per day
• 6 days’ work week

Interested applicants, you may either apply via here or sent an email at [email protected].

At present, we do not require assistance from recruitment agencies. All applications should be submitted directly by candidates.

This is a 12-month contract Contigent Workforce, 100% work-from-home role.

This role will be focused on the functional scope of workforce management and risk management. Providing support on vendor operational and risk process audits, workforce management administration, and vendor adherence to the agreed KPIs.

Responsibilities

• Manage the vendor adherence to service level agreements for the outsourced sales operations.
• Collaborate with vendor workforce management POC at the vendor sites to ensure the implementation and compliance to established KPIs (key performance indicators).
• Develop and maintain regional workforce management KPI reporting for senior management.
• Maintain a log on vendor operations exposure to risk and share findings with regional Sales Productivity PMs.
• Conduct operational process audits and ensure closure of the corrective actions required at the vendor level.
• Identify and provide feedback on bottoms-up tool and workforce management process efficiency gains with analytical perspective.

Skills

• 5+ years’ experience in vendor operations, change management or operational process improvement role.
• Must be good with managing and understanding the data (SQL, Tableau, PowerBI).
• Process and detail-oriented execution style.
• Critical thinker and resourceful problem-solver
• Comfortable with ambiguity and thrives in a fast-paced, dynamic environment.
• Receptive to open feedback
• Bachelor's Degree preferred

UEN: 199700895N

Job Description:

- Oversee and manage complex projects in oil & gas industries involving structural, piping & fittings, and valves products

- Coordinate and collaborate with cross-functional teams to ensure successful project execution

- Develop and implement procurement strategies to optimize cost and quality

- Conduct market research and supplier evaluations

- Negotiate and establish contracts with vendors and suppliers

- Monitor project progress and ensure adherence to timelines and budgets

- Ensure compliance with tender specifications / customers’requirements

Qualifications and Experience:

- Minimum Degree/Diploma in any engineering or proven experience in project management and procurement in the oil & gas industry

- Proficiency in MS Office applications or any other similar project/tender management applications.

- Expertise preferable in any of the products (structural, piping & fittings, and valves)

- Strong leadership and communication skills

- Ability to multitask and prioritize in a fast-paced environment

- Excellent negotiation and problem-solving abilities

- Familiarity with industry regulations and standards

Please send your CV to [email protected]

Highlight

• Salary Package; Salary S$4,000 Plus others up to S$6,000
• Career Progression
• Positive working environment
• Employee Welfare, Benefits & Staff Discount

Responsibilities

Branding

• Manage Branding & Product communication.
• Use of data analytics tools to monitor and evaluate outcomes of both online & offline campaigns and engagement.
• Work with Graphic Design Team to create visual concepts and develop design layout for Marketing & Product collaterals.
• Involved in video production projects including schedules, storyboards, resources, talents, logistical needs and editing.
• Provide counsel to departments on branding elements, communication, and public messaging so as to uphold the brand image of the organization.

Public Communications

• Build online communities to raise awareness and profile of our brand through user engagement on social media platforms.
• Webmaster with responsibility for ensuring mobile responsiveness and usability of corporate website as well as online content creation and curation.
• Work with Graphic Design Team to develop communication materials to support engagement with consumers.
• Support in the execution of company-wide and engagement events.
• Provide support in handling crisis communications online.

Secondary Responsibilities

• Support in monitoring online and social media coverage and collate clippings of online media articles relevant to the Company.
• Provide secretariat support for department meetings.

Requirement

• Degree in Communications, Marketing or any other relevant fields.
• At least one years of working experience in marketing communications or fields related to digital marketing.
• Understanding of brand and marketing mix and experienced in event management.
• Knowledge of Google Analytics for social and website traffic performance report will be useful.
• Able to develop & implement online & offline branding campaigns independently.
• Ability to manage projects in an effective and efficient manner.
• Excellent communication and presentation skills.

We are committed to provide opportunity for career advancement and offer attractive salary that commensurate with work experience. Interested candidates, please send in your resume, cover letter, and portfolio via APPLY NOW button!

Overview

PCF Sparkle Care is an integrated eldercare facility. The Senior Care Centre provides centre-based community care services for seniors who are physically frail and in need of supervision during the day while their loved ones are at work.

Executive (Partnership Development & Project Management) , Senior Care Divsion

Job Description:

Partnership

• Assist Manager to draw up partnership agreements (eg. MOUs) for review and approval and successful implementation of partnership workflow/processes and systems. (eg set up of agreed workflows between partners for the partnership)
• Coordinate with other team members within Sparkle Care and external partners to ensure all aspects of the core partnerships can work effectively e.g., facilitate seamless delivery of the continuum of care between the inhouse and external AAC, SCC and the HPC+ teams.
• Collect and compile KPI information for data reporting and KPI Submission on a weekly/monthly basis.

Active Aging Centres

• Cover day to day operations in the Eldercare Service at the designated Senior Care Centres or newly awarded Active Ageing Centres as required.
• Deliver a high level of customer service and engagement with seniors and community partners.
• Maintain proper records and documentation of networking and collaboration, incidents and phone calls/communications.

Volunteer Management

• Contribute to Sparkle Care’s Volunteer Management effort, where needed.

Other Duties

• Assist in the review of programmes and service offerings from time to time to keep up with the development in the eldercare sector.
• Participate actively in ad hoc projects to improve service quality and brand name of PCF Sparkle Care
• Any other responsibilities as assigned by the Reporting Officer

Job Requirements and Qualifications:

• Bachelor’s degree or diploma from an accredited University or Polytechnic
• Preferably with at least 1 year of working experience in an eldercare setting or befriending and buddying services [or volunteering services]
• Good communication and interpersonal skills
• Possesses a passionate and sincere disposition to work with seniors

Please send your resume in MS WORD or apply via APPLY NOW indicating your current and expected salary.

We regret that only shortlisted candidates will be notified.

In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

Sr Manager, Membership & Quality Management

Star Alliance is the world’s largest airline alliance.

The vision of Star Alliance is “to be the leading global alliance for the high-value international traveler and the mission of the organization is “to contribute to the long-term profitability of its members beyond their capabilities.” The Star Alliance office in Singapore coordinates the global activities of the alliance including managing joint projects on behalf of its 26 member airlines.

Based in Singapore, the Senior Manager, Membership & Quality Management is a critical leadership position that will play a critical role in delivering the value provided by Star Alliance to the member airlines. This position requires a seasoned professional with a strong background in commercial, operational, and technical functions within the airline industry.

Job Summary

Membership

• Manage the Star Alliance Membership Portfolio of Full Star Alliance Members, Connecting and Intermodal Partners.
• Manage the implementation of business objectives and governance guidelines into day-to-day processes with the members.
• Prepare and conduct the Membership Liaison and Quality Committee, a key governance forum
• Management of Expert Communities in cross-functional business areas (Data analytics, Marketing/Brand, and commercial functions)
• Coordinating the full lifecycle management of Star Alliance members, from new carrier integrations, lifecycle, and exits of members.
• Planning membership entry and exit projects.
• Develop, implement, and maintain collaborative working procedures between Members and the Star Alliance management organization.
• Manage and develop the intra-alliance collaboration tools (Today: StarDesk), including Vendor, IT, procurement, implementation, and lifecycle management.

Business Development

• Manage the overall implementation of business-related compliance requirements for the Star Alliance Members.
• Manage the implementation and distribution of the annual release & publication of Star Alliance Core Values & Standards and the Customer Reference Guide

Quality Management

• Continuously monitor compliance adherence by Star Alliance members through central measurements and annual audits.
• Conduct the planning, organization, reporting and follow-up of member airline audits and passenger journey inspections.
• Continuous review and improvement of the Core Values & Standards, compliance management, and audit concept.

Your Profile

• University business degree, or equivalent.
• Minimum 5 years of relevant professional experience.
• Overall knowledge of the airline & aviation industry in strategic areas, airline corporate functions, quality management, and airline-industry related business functions.
• Advanced knowledge of airline partner and alliance management structures through all levels of collaboration.
• Effective communication and experienced in partner relationship management.
• Competent in negotiation and conflict management.
• Able to cope with time pressure, ability to work with speed, independently and in teams.
• Highly organized and self-motivated to meet critical deadlines by balancing and prioritizing multiple tasks.
• High service philosophy and professional working attitude with attention to detail and excellent follow-through.
• Excellent interpersonal skills & ability to interact appropriately with all levels of the organization.
• Experience in multiple stakeholder management an advantage.
• Able to travel worldwide.
• High level of proficiency in English is essential, as it is the sole language used for communication with Star Alliance Member Airlines and other external stakeholders.

We Offer

• Full-time position based in our Singapore office
• Travel Benefits
• Comprehensive medical & dental benefits

This is a unique opportunity for highly skilled professionals to apply their talent, creativity, and dedication to a global team focused on delivering value to frequent international travelers who travel on our member airlines.

If you believe you are the perfect candidate, then allow us to get to know you and submit your CV to [email protected].

Highlight

• Salary Package; Salary S$4,000 Plus others up to S$6,000
• Career Progression
• Positive working environment
• Employee Welfare, Benefits & Staff Discount

Responsibilities

Branding

• Manage Branding & Product communication.
• Use of data analytics tools to monitor and evaluate outcomes of both online & offline campaigns and engagement.
• Work with Graphic Design Team to create visual concepts and develop design layout for Marketing & Product collaterals.
• Involved in video production projects including schedules, storyboards, resources, talents, logistical needs and editing.
• Provide counsel to departments on branding elements, communication, and public messaging so as to uphold the brand image of the organization.

Public Communications

• Build online communities to raise awareness and profile of our brand through user engagement on social media platforms.
• Webmaster with responsibility for ensuring mobile responsiveness and usability of corporate website as well as online content creation and curation.
• Work with Graphic Design Team to develop communication materials to support engagement with consumers.
• Support in the execution of company-wide and engagement events.
• Provide support in handling crisis communications online.

Secondary Responsibilities

• Support in monitoring online and social media coverage and collate clippings of online media articles relevant to the Company.
• Provide secretariat support for department meetings.

Requirement

• Degree in Communications, Marketing or any other relevant fields.
• At least one years of working experience in marketing communications or fields related to digital marketing.
• Understanding of brand and marketing mix and experienced in event management.
• Knowledge of Google Analytics for social and website traffic performance report will be useful.
• Able to develop & implement online & offline branding campaigns independently.
• Ability to manage projects in an effective and efficient manner.
• Excellent communication and presentation skills.

We are committed to provide opportunity for career advancement and offer attractive salary that commensurate with work experience. Interested candidates, please send in your resume, cover letter, and portfolio via APPLY NOW button!

The Company:

Healthworkz Pte Ltd is a leading fast moving consumer goods (FMCG) company based in Singapore with core business in brand management, distribution and wholesale of consumer goods with a strong presence in Asia. We manage a comprehensive product portfolio comprising global brands across food and non-food categories. Our vision is to add value to our business partners and bring to market the broadest, trendiest and best quality products with proven safety, benefits and efficacy at the competitive pricing for better customer satisfaction.

The Job: Executive (Logistics & Supply Chain Management)

· Responsible for supply chain management from order forecast to goods receiving and order fulfilment.

· Responsible for stock inventory management including but not limited to keeping up to date record of all stock keeping units, tracking stocks movement and reporting.

· Assist with warehouse management to ensure all stocks are properly organized, compliance of all warehouse safety rules, checking that warehouse facilities and equipment are in working condition.

· Supervise and assist with stock take, audit and stock reconciliation.

· Responsible for order fulfillment and ensure all goods are correctly picked and packed for timely delivery.

· Plan and manage all logistics matters including daily delivery schedule to ensure timely delivery and effective logistics cost management.

· Coordinate with freight forwarder for outbound and inbound shipments.

· Manage product labels, packing and delivery materials.

· Coordinate with vendors for loading or unstuffing of containers, product labelling and packing.

· Manage team to ensure timely completion of product labelling.

The Person:

• Diploma/Bachelor Degree in any discipline with at least 2-3 years of working experience.
• Proficient in MS office application, especially Excel will be important.
• Working knowledge of Inventory software will be added advantage.
• Proficient in spoken and written English and Mandarin