Total 150 quality assurance manager job vacancies in F&B / Tourism / Hospitality category in D05 Clementi New Town, Hong Leong Garden, Pasir Panjang

Job Responsibilities:

- Provide a quality dining experience for customers

- Implementing strategies to increase sales and customers' satisfaction

- Developing and executing promotional initiatives based on sales trends

- Overseeing inventory levels, quality, and storage

- Managing budgets, monitoring costs, and maintaining daily sales reports

- Ensuring food and safety standards, and proper food handling

- Training staffs and planning weekly schedules

- Assist in marketing in social media

Job Requirements:

- At least 1 year of restaurant management experience

- Good conflict resolution skills

- Able to think on the feet

Looking for Restaurant managers to support our overseas outlets. The position requires good communication skills, able to work independently given specific tasks set out by the management. Applicant must also have Chinese restaurant management experience and is able to communicate well in English for our overseas attachments. Applicants whom can start immediately will be given first priority.

Reporting to the Kitchen Manager, your duties will be as follow;

• Ensure every station is prepped and ready for service daily
• Ensure sufficient inventory for prep work
• Ensure all food ingredients are of the desired quality
• Manage all food costs and wastages
• Willing to teach, learn and refine mistakes
• Takes accountability and set examples.
• Create new dishes as and when you require

Interested applicants please Whatsapp CV to +65 89498707 or email to [email protected]

Consumer & Shopper Understanding Manager

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such asNutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brandscontinues to grow, so too does our global reach. Represented in more than 50 countries, with products sold inmore than 170, the Ferrero Group is loved by generations around the world. The secret to our global success?40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proudof. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed andappreciated and have the same opportunities. We believe all of our people are equally talented in their own way.In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, themeans to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity ofour talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

The role is aimed to support the regional research department in managing consumer research projects for theKinder Power Brand as well as new cross-category innovations in Asia Pacific, which include the markets ofAustralia and New Zealand, Southeast Asia, Hong Kong, Taiwan, Japan, Korea. As a Consumer ShoppingUnderstanding Manager you will analyze and conduct research to understand market and consumer behaviorpatterns, and provide reports to Management and all relevant employees in the Country. The research and datayou provide will be crucial in monitoring Ferrero products' performance against key Company indicators.

Main Responsibilities:

• Plan and execute consumer research projects, ensuring the alignment with the business objectives and strategy
• Report on the Company indicators, market performance of Ferrero products as well as behaviour andpreferences of target consumers identified for specific projects
• Provide insights through consolidation and analysis of existing information
• Influence business strategy, communications, pricing, media investments, retail, go to market, and other aspectsvia insights
• Drive insights into action in order to improve business results
• Finalize market research brief documents and brief research agencies. Work closely with external researchesproviders and define arrangements for continual and ad hoc research, and provide insight on market analysisand consumer needs
• Collect and interpret findings, and create clear relevant insights-driven presentations addressing business/marketing issues. Write the executive summary
• Organize and coordinate the fixed / mobile panel studies at points of sale for the different channels
• Hold responsibility for the day-to-day management of research projects
• Ensure common understanding of CSU plans and key projects progress at Region or country level
• Liaise between the different stakeholders. Manage effective relationships with internal customers and externalsuppliers to ensure projects are delivered on time and are of high quality
• Collaborate with the marketing team, both at local and area level, to ensure that research decisions are in linewith strategy and that all findings are shared
• Define and recommend, to both marketing and line manager, the best solution from a value-for-money point ofview, finalize the methodology and negotiate costs
• Participate in the process of country budget creation with regards to market research activities
• Monitor performance against the approved budget, providing a status report and taking action

Who we are looking for:

• University degree in Economics, Statistics, Engineering, Marketing or relevant quantitative field
• Experience in FMCG consumer insights (client-side or agency), on-the-ground experience in Asia markets and/orin a regional FMCG role is a strong plus
• Extensive experience leading both, quantitative and qualitative research projects
• Hands on experience in business intelligence/analytics
• Excellent consolidation skills—ability to integrate information from multiple sources and create clear, simple,coherent, logical conclusions, insights, and recommendations
• Ability to tell stories via data and insights, high attention to detail
• Strong project management and organizational skills
• Excellent communication (oral and written) and presentation skills, ability to influence business teams andstakeholders
• Ability to work in a multi-functional team and work effectively in a matrix organization (Area, Region, Clusters)
• Strong work ethic, positive mindset, open-mindness and professional curiosity, good collaborative skillset andhigh adaptability to changes
• Advanced knowledge of Microsoft Office, Nielsen software, experience with data visualization, Power BI a plus
• Experience in Digital a plus
• Fluency in English, written and spoken, any Asian language is considered a plus

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need tobe just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around theworld.

To better understand our consumers and business environment we need your ability to make sense of the externalmarket, a global mindset and the ability to benchmark Ferrero products against the competition, internally andexternally. Combining this with analytical and critical thinking, you will help Ferrero in generating visionary andactionable insights and driving change. Employee contribution and engagement at Ferrero is individual, team andorganisational based, so you should have the ability to work independently as well as manage your team andstakeholders.

Job Overview

Our client, which is a top 20 IT Consulting firm in Singapore, is seeking an experienced Client Relationship Manager to cultivate and maintain strong relationships with existing and potential clients in the IT and Digital Services industry.

This is a "farmer" role, focused on nurturing and growing business opportunities within a defined market, rather than a "hunter" role focused on new acquisitions.

Key Responsibilities

Account Management

Build and maintain relationships with key decision-makers at the C-suite level

Collaborate with internal stakeholders to tailor solutions and services to meet clients' evolving needs

Sales Process Leadership

Drive sales processes from initial contact to successful conclusion

Develop and maintain a robust sales pipeline, ensuring accurate forecasting and sales goal achievement

Prepare and deliver proposals, presentations, and quotations to clients

Account Management

Manage and develop major and critical customer accounts, ensuring client satisfaction and identifying additional business opportunities

Coordinate with internal teams to deliver exceptional service and support

Market Research and Analysis

Stay up-to-date with market trends and competitive analysis to inform strategic plans and drive business growth

Collaboration and Communication

Work closely with Operations, Delivery Teams, and other stakeholders to ensure seamless service delivery

Develop and maintain strong relationships with internal teams, including Technical Solution Pre-sales and Delivery teams

Sales Documentation and Compliance

Ensure accurate and timely production of sales documentation, adhering to company policies and processes

Requirements

Education and Experience

Degree or Diploma in Business, Marketing, or related discipline

Minimum 6 years of experience in Sales and Business Development in the IT Services industry, with a focus on B2B sales

Skills and Qualities

Strong critical thinking, problem-solving, and fast learning skills

Goal-oriented, results-driven, and highly self-motivated

Excellent interpersonal communication, teamwork, and presentation skills

Customer-centric mindset

Proficient in Microsoft Office suite

If you're a motivated and results-driven professional with a passion for building strong relationships and driving business growth, we'd love to hear from you!

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

About Us

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The incumbent will be responsible for supporting the core functions of the MSc degree programmes which includes student life, experiential learning, and administration matters.

Corporate Relationship Development

• Establish corporate contacts through a systematic outreach process, follow up on new business projects generation opportunities, maintain working relationships and set up meetings
• Pitch initiatives to corporates, specifically in positioning and securing business projects for our respective MSc programmes
• Scope the business projects with the company, establish an understanding of the objectives, guidelines for workload, deliverables, resources and financial support
• Solicit for feedback on our students’ performances to make recommendations for improvements on projects and associated activities
• Feature success stories prominently in our marketing collaterals and channels such as brochures, websites and e-blasts to encourage more participation from different corporate partners
• Cultivate a sustainable longer-term relationship with corporate partners for further collaborations such as corporate marketing, company visits, recruitment of graduates and sponsorship for various MSc programmes initiatives

Administration of Management Practicum

• Collate a list of business projects, disseminate to our respective MSc students for enrolment, and where needed, conduct interviews for the allocation of projects
• Conduct briefings to students who are undertaking business projects
• Coordinate coaching workshops/classes to prepare students for their undertaking of business projects
• Work with Heads of Departments in appointing project supervisors, including briefing faculty advisors on the role, responsibilities and scope of projects
• Facilitate the first meeting for companies to meet with student groups, where timelines, milestone achievements and deliverables are set and arrange initial face-to-face / Skype sessions with companies
• Obtain the necessary approvals from the academic departments and the MSc Programmes Office
• Monitor and ensure that the students make good progress in completing their business projects and where needed, to help guide and mentor students on their projects, providing feedback as part of evaluation as a consistent moderating party across projects
• Work with corporate partners constantly to ensure that the students get information and meetings at the right time so they can complete the projects on time
• Collate the grading reports for the Experiential Learning module, and get company approval for case-release, if appropriate
• Work with relevant parties to ensure timely and accurate grade entry for the students for their Experiential Learning module
• Systematically collect feedback and evaluation from corporate partners, students, supervisors and develop actions for improvements

Development of System and Process

• Develop, implement and update systematic procedures and processes for MSc Programmes’ Experiential Learning components
• Develop and administer guidelines for the students, supervisors and corporates
• Procure and conceptualize promotional materials to aid in pitching our various initiatives to the corporates such as brochures and e-blasts
• Liaise with the Office of Legal Affairs on the necessary documentation (Company case release form, Non-Disclosure Form etc) and administer guidelines for students, faculty advisors and corporates

Other Responsibilities

• Collaborate and synergize between key stakeholders, not limited to students, faculty advisors, corporates and other key departments in NUS Business School, providing support and fostering rapport where possible
• Benchmarking of how business projects are sourced and facilitated in leading business schools to ensure best practices
• Work with the BIZCareers Office on internships/career opportunities arising from Corporate, business projects/Experiential Learning engagements
• Identify further experiential opportunities for the MSc programmes
• Other duties as assigned by Academic Directors, MSc Director and Programme Office

Qualifications

• Bachelor degree from a reputable institution, with at least 4-5 years of relevant working experience ideally in academic programmes in tertiary institutions
• Experience in facilitating industry partnerships and dealing with senior management would be an advantage
• High level of written and oral communication skills
• Experienced, confident and effective working in cross-cultural settings
• Meticulous with an eye for detail and a keen appreciation of good documentation
• Ability to manage multiple and competing tasks and deadlines well, and with a high degree of accuracy
• Team player with a good combination of high intelligence, emotional and cultural quotient
• IT savvy, with good knowledge of Microsoft Office Applications

(Appointment job grade will commensurate with the selected candidate's experience)

Benefits:

1. Attractive salary of up to $6,000 basic + Variable Bonus + AWS.
2. Lead and shape warehouse operations with opportunities for career growth and professional development.
3. Enjoy stable, structured working hours with alternate Saturdays off.
4. Collaborate with a supportive management team in a well-established logistics environment.
5. Work location near Tuas West MRT.

Roles & Responsibilities:

• Oversee daily warehouse operations, ensuring accurate, efficient, and timely product delivery to clients.
• Lead, motivate, and manage warehouse staff to maintain productivity and operational efficiency.
• Ensure all safety, quality, and compliance standards are met throughout warehouse processes.
• Direct receiving, warehousing, and distribution activities, both local and export.
• Strategize and plan deliveries, ensuring timely dispatch while optimizing warehouse space utilization.
• Monitor staffing levels, train and develop warehouse personnel, and assign workloads to maximize productivity.
• Foster a culture of continuous improvement through proactive training and operational feedback.
• Lead risk management initiatives (bizSAFE), identifying and mitigating potential operational risks.
• Communicate with clients, providing updates on operations and resolving any issues promptly.
• Report to management on client feedback, operational progress, challenges, and improvements.
• Manage operational costs, seeking efficiencies without compromising quality or safety.
• Analyze KPIs to track performance, drive productivity, and improve cost-efficiency.
• Perform additional duties as assigned by management to support warehouse and company goals.

Qualifications & Requirements:

• Diploma in Warehouse Management, Logistics, Supply Chain, or a related field preferred.
• Minimum 10 years of experience in a warehouse setting, with proven management skills.
• Strong leadership capabilities with experience managing teams in a fast-paced environment.
• Proficient in MS Office (Excel, Word, Outlook).
• Strong problem-solving skills and ability to implement effective solutions.
• Organized, detail-oriented, and able to meet tight schedules.
• Possessing own transport is advantageous but not mandatory.

Additional Information:

• Salary: Up to $6,000 basic + Variable Bonus + AWS
• Working Hours: Monday to Friday, 8 AM – 5 PM (Alternate Saturdays: 8 AM – 12 PM)
• Location: Tuas West (Near MRT)

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

About Us

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The incumbent will be leading the MSc degree programmes’ marketing and promotional activities and administration at NUS Business School. The duties and responsibilities are as follows.

Events and Outreach with Business Development

• Participate in outreach events to promote the MSc programmes
• Coordinate and organise offline and online outreach events (e.g. info sessions, coffee chats, etc.) to promote the MSc programmes
• Work with the Digital Marketing colleagues to design campaigns in promoting outreach events as well as post-event engagements
• Research and identify prospective corporates and companies for B2B marketing
• Develop and nurture such relationships to explore potential scholarships and admission opportunities for their employees

Direct Marketing Campaigns

• Co-manage the email marketing campaigns and activities of the various NUS MSc Programmes
• Analyse current email marketing campaigns and make recommendations for improvement
• Leverage on the CRM to maximize marketing opportunities
• Track leads and applicants, following up through their journey and process

Content Management and Marketing

• Work closely with our MSc Programmes Office team, NUS BIZ Corporate Communications Office and other stakeholders to act as a brand guardian in terms of the look and feel of online communications as well as the tone of voice of copy
• Handle programme-related enquiries from prospects and glean insight on generating relevant content strategy
• Be part of the team effort to generate and manage content ideas (including but not limited to copy, visuals, infographics, etc.) for EDMs, social media, student blogs etc.

Research and Reporting

• Conduct periodic research on customers, market conditions and competitors
• Analyse and report on return on investment for the different marketing campaigns

Other roles within the office as designated by the Reporting Manager and Director.

Qualifications

• Bachelor degree from a reputable institution, with at least 3-5 years of relevant working experience including marketing academic programmes in tertiary institutions will be preferred
• Some Business Development experience is preferred
• High level of written and oral communication skills
• Experienced, confident and effective working in cross-cultural settings
• Meticulous with an eye for detail and a keen appreciation of good documentation
• Ability to manage multiple and competing tasks and deadlines well, and with a high degree of accuracy
• Team player with a good combination of high intelligence, emotional and cultural quotient
• IT savvy, with good knowledge of Microsoft Office Applications

(Appointment job grade will commensurate with the selected candidate's experience)

About us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Responsibilities

• Conduct technical decarbonization studies for all RES projects including costs impact estimation.
• Experience to employ carbon reducing technologies efficiently on large-scale buildings, both new builds and retrofitting
• Calculates initial cost and payback period for carbon reducing investments
• Responsible for completing and submitting BCA Template and for explaining cost benefits to the review board.
• Implements requirements to achieve various energy & sustainability certifications and manages certification process.
• Knowledge of solar PV, air and ground source heat pumps, wind turbines, heat regeneration, and other energy saving technologies
• Knowledge and experience with energy modeling
• Knowledge of “fabric first” envelope analysis

Requirements

• Fluent in English
• University engineering degree (Environmental, Electrical, Mechanical); Masters preferred
• Certification or accreditation in one or more sustainable programs
• Minimum 8 years of experience

Overview

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centred on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 12 global brands, including the award-winning flagship Banyan Tree, Angsana, Cassia, Dhawa, Folio, Garrya, Homm, Laguna, and Skypark, as well as the brand extensions, Banyan Tree Escape, Banyan Tree Veya, and Angsana Heritage Collection.

The Role

We are seeking a highly skilled and motivated individual to join our team as a Brand Marketing & Communications to create and foster brand love for Banyan Group, our portfolio, and with a focus on upscale and midscale categories.

You will play a key role in designing the brand marketing and communication strategies, drive the end-to-end development of campaigns and content that enhances and also safeguards the brand's integrity. In close collaboration with our PR and social teams and agencies, you will spearhead brand awareness efforts with media, and influencer marketing and partnerships with content creators.

Your oversight includes, although not limited to:

• Banyan Group
• Upscale – Angsana and its brand extension Angsana Heritage Collection, and Garrya
• Midscale – Cassia, Dhawa, Homm & Folio

We are looking for a bold and dynamic individual with fresh ideas and a co-creative mindset yet grounded to grow these brands.

Responsibilities

Elevating Brand Awareness:

• Work closely with our PR team to develop and implement brand awareness and engagement campaigns for greater reach, engagement and share of voice. Collaborate on media relations efforts, press releases, and media events to maximize brand exposure.
• Collaborate with the Social Media Community team to identify and partner with relevant influencers and content creators. Ensure their content aligns with our brand values and objectives to reach new audiences.
• Partner closely with the Brand & Commercial team to optimize owned channels such as brand.com and CRM. Tailor messaging to suit various funnel stages, ensuring targeted and impactful marketing efforts.

On-Brand Content Strategy and Execution:

• Develop and execute compelling and on-brand content across various channels to engage and resonate with our target audience.
• Ensure consistent brand expression across all customer-facing materials used by Corporate and Hotel teams:

1. Verbal: Manage messaging and tone of voice.
2. Visual: Oversee the development and approval of marketing and communication assets, including photos and videos.

Support Hotels:

• Partner pre-opening properties in the development of their Marketing and Communication plans.
• Executing re-positioning projects for key outlets or properties based on business needs and/or market changes
• Planning and executing HQ-led activations and/or partnerships on property alongside other functions

Brand Campaign Development:

• Assist in the creation and execution of brand campaigns, including concept development, messaging, and creative direction.
• Collaborate with cross-functional teams to ensure the successful implementation of brand campaigns.
• Consult on and advise segment-specific campaigns targeting various customer segments such as families, couples, or wellbeing enthusiasts alongside the Customer Insights team. Collaborate with internal teams to identify key messages and creative elements that resonate with each segment.

Requirements

• Minimum of 10 years of experience in marketing communications; hospitality industry experience is a plus.
• Experience with building brands through psychographic targeting and utilizing data to inform decision-making and campaign development.
• Proven track record of end-to-end development of engaging and impactful campaigns across multiple channels and mediums.
• Skilled in brand storytelling with experience customizing global brand narratives for different regions, considering regional needs and nuances.
• Team player with good interpersonal and project management skills.
• Ability to multitask and prioritize projects effectively in a fast-paced, agile environment.
• Excellent verbal and written communication skills, with an eye for detail.
• Creative thinker with the ability to develop innovative marketing strategies.
• Strong project management and organizational skills.
• Strong understanding of graphic design, photography, videography, and social media platforms.

• Overseeing day-to-day operations of the store, including opening and closing procedures.
• Managing workflow and ensuring smooth operations during peak hours.
• Monitoring inventory levels and restocking as needed to avoid shortages.
• Providing excellent customer service by greeting customers, taking orders, and handling transactions efficiently.
• Addressing customer inquiries, concerns, and complaints in a timely and professional manner.
• Ensuring food items are prepared according to standard recipes and quality guidelines.
• Handling and disposing of expired or unsuitable food items properly.
• Managing inventory levels of food ingredients, packaging materials, and other supplies.
• Placing orders with suppliers to replenish stock as needed.
• Minimizing waste through careful inventory control and portion management.
• Handling cash transactions accurately and securely.
• Generating sales reports and maintaining records of daily transactions.
• Supervising and training crew staff on food preparation, customer service, and safety procedures.
• Scheduling shifts and managing staffing levels to ensure adequate coverage.
• Assisting with other tasks and duties as assigned by management

This position is responsible for the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Overall responsible for the administration and operations of several restaurant outlets under one restaurant brand.

• Work with chefs and other personnel to plan menus that are flavourful and popular with customers. Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

• Direct hiring, training, and scheduling of food service personnel.

• He/she is to implement all standardized procedures, rules, and regulations systematically in order to be in line with company standards and policies

• Ensure proper working condition of all outlet equipment and prepare equipment defect list

• Safe keeping of company properties

• Ensure proper daily sales deposit

• Ensure outlet cleanliness upkeep according to NEA requirements

• Investigate and resolve complaints concerning food quality and service.

• Prepare checks that itemize and total meal costs using the Point of Sales system.

• Perform other duties as assigned by management.

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 4-6 years of relevant experience

• Strong communication, interpersonal, and management skills

• Energetic, positive-minded individual

• Able to work independently and in a team

● Coordinate daily front of the house and back of the house restaurant operations;

● Deliver superior service and maximise customer satisfaction;

● Respond efficiently and accurately to customer complaints;

● Regularly review product quality and research new vendors;

● Organise and supervise shifts;

● Appraise staff performance and provide feedback to improve productivity;

● Estimate future needs for goods, kitchen utensils and cleaning products;

● Ensure compliance with sanitation and safety regulations;

● Manage restaurant’s brand image and continuously progress to improve it;

● Control operational costs and identify measures to cut waste;

● Create detailed reports on weekly, monthly and annual revenues and expenses;

● Promote the brand in the local community through word-of-mouth and restaurant events;

● Recommend ways to reach a broader audience (e.g. discounts and social media ads);

● Train new and current employees on proper customer service practices;

● Implement policies and protocols that will maintain future restaurant operations; and

● Any other duties as required by the Company or management.

Job Description & Requirements

Duties and Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations

• Delivering superior food and beverage service and maximizing customer satisfaction

• Responding efficiently and accurately to restaurant customer complaints

• Regularly review product quality and research new vendors

• Organize and supervise shifts

• Appraise staff performance and provide feedback to improve productivity

• Estimate future needs for goods, kitchen utensils and cleaning products

• Ensure compliance with sanitation and safety regulations

• Manage restaurant’s good image and suggest ways to improve it

• Control operational costs and identify measures to cut waste

• Create detailed reports on weekly, monthly and annual revenues and expenses

• Promote the brand in the local community through word-of-mouth and restaurant events

• Recommend ways to reach a broader audience (e.g. discounts and social media ads)

• Train new and current employees on proper customer service practices

• Implement policies and protocols that will maintain future restaurant operations

• Ensure strict compliance with all relevant Hygiene and Safety legislation and requirements

• Manage the external food hygiene consultant, and the resulting reports

• Assist in the planning and implementation of new ideas and menu specifications each season, working closely with Central Support to ensure they fit with guidelines and are to the high quality our guests expect

• They will also take line ownership of the Corporate Event menus, signing them off seasonally, in conjunction with the Corporate Events Manager.

Requirements

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role

• Proven customer service experience as a operation manager

• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

• Familiarity with restaurant management software, like OpenTable and Peach Works

• Strong leadership, motivational and people skills

• Acute financial management skills

• B.Sc degree in Business Administration; hospitality management or culinary schooling is a plus

1. JOB DESCRIPTION

Job Title

head chef

Occupation

HEAD CHEF

Job Description & Requirements

➡️ Assist and support in managing restaurant financial objectives by forecasting requirements, scheduling expenditures through best monitoring methods via tracking, monitoring and analyzing Sales, Labour & Food cost variances.

➡️ Arrange SFA & NEA Inspection as per government rules and regulations.

➡️ Able to Conduct Weekly meeting with staffs.

➡️ maintain book of records

➡️Maintain & able to create daily inspection checklist

➡️ Manage Inventory System.

➡️ To achieve a target based sales management

➡️ Proficient in MS Office

➡️ Able to drive a vehicle deliver products & meet Customers get orders

➡️ Participate in planning weekly schedule planning and daily team floor plan.

➡️ Trains and provide on-going communication to staff and deliver first-class service to customers

Propose staff changes in assigned areas, including hiring, promotion, demotion and vacation leave

Maintain safety requirements in the restaurant.

➡️ Handles customers' feedback promptly.

➡️ To comply ad-hoc with all the admin and paperwork requirements.

➡️ To maintain high level of knowledge of wines, knowledge in pairing of wines to food and to be able to upsell to guests.

➡️ To be able to work independently and manage smooth operations and troubleshoot problem areas effectively.

➡️ Sometimes Chef Sick able to Cook and prepare South & North Indian Curries, starters, hot plate breads for dine in guests, take away and catering

Wash & Cut vegetables, meats, seafood and poultry.

➡️ Ensure Marination’s, mise-en-place and set up all stock stations

➡️ Ensure the food quality and the presentation.

➡️ Ensure the prompt and speedy delivery of orders.

➡️ Set up and manage Buffet Stations with all necessary supplies.

➡️ Taking stocks and liaise with the purchase & catering managers to ensure the adequate food items are available to produce the appropriate menu items.

➡️ Receiving goods after checking the quality and quantity.

➡️ Storage of raw materials and ingredients and ensure that all the food storage and preparation of all food items meet the temperature guidelines.

➡️ Check the quality of raw and cooked food products to ensure that the standards are met

➡️ Ensure personal hygiene and safety requirements.

➡️ Ensure the cleanliness of the kitchen, cooking utensils and equipment's.

➡️ Monitor the performance of Chefs & assistant chefs.

Act as business partner to the Large Project Organization (LPO) Manager , alignment with HBU M&S team to identify opportunities and plan resources accordingly. Ensures that tender calculation is done correctly. Participates or provides input to negotiations on Contractual terms and conditions (Clients, consortia, subcontractors, suppliers). Participates and provides input in Risk Review process. Provides guidance and leadership to Tender & Project Controllers allocated to Large Projects.

Promotes commercial awareness and ensure proper involvement in Tendering. Validating, Contractual set up, T&C’s, tax impacts and FCM

Ensure coordination, alignment and communication with other functions: LPO Controlling & Risk Manager and HBU Tendering Manager

Ensure timely and experienced resources are allocated to Large Projects

Coordinates with HBU T&P Controller Manager development plans for Junior Controllers , In Charge of FCA programs

Your responsibilities:

• You will ensure that all directives and instructions from HBL/GPG/BL/Company with respect to tender and project controlling activities are uniformly implemented and followed
• You will act the financial director to enhance tender control, project control, processes, risk management, and accountability and to provide decision-makers with comprehensive and consolidated information to all stakeholders.
• You will attend required risk reviews meetings scheduled with the tendering team and project reviews meetings scheduled with the project team.
• You will check that the risk review tool is properly updated/uploaded by the responsible person in a timely and diligent manner related to commercial aspects prior to the Risk Review meeting and after with the Minutes of Meeting/actions agreed.
• You will support the LPO manager to establish and promote all standardized tender/project management practices, methodologies, and processes to be consistency in project execution, resulting in improved efficiency, reduced rework, and enhanced project success rates.
• You will attend all LPO project/portfolio reviews/strategic which are conducted by LPO manager to align strategic objective/drive performance/executive support sales and implement risk mitigation strategies.
• You will support LPO to track project financial progress, identify performance gaps, and identify performance risk and opportunity. It enables data-driven decision-making, promotes project success and helps maximize the financial benefits of the HBL's project portfolio.
• You will facilitate knowledge management by capturing and disseminating project-related information, lessons learned, and best practices. Ensure follow-up on the identified lessons learned during execution and implement lessons learnt in the future tenders
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• You have multiple years of working experience within in one of the following functions: Risk Management / Tender Controlling / Project Controlling / Controlling.
• You are experienced in project business in an international company.
• Experience in working in the industry of electrical or power, EPC, construction, or industry that has high value, long duration and complex projects
• You are skilled in communicating and you have experience working with a global and diverse team from a leadership point of view.
• You have high level of organization skills with attention to details and strong process orientation.
• You have experience in dealing with customers/stakeholders as well as you are fluent in English (oral and written), other languages are considered meriting.
• It is meriting if you hold a Master's Degree in relevant field.
• Leadership skill to manage different cultures and cross function leads.
• Good command in English verbally and written.

Apply now

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The IT Category & Sourcing Manager at Central Procurement Office is responsible for managing IT category buy and maximize the value of the spend. The IT Category & Sourcing Manager must be able to plan, lead, execute, track and manage sourcing for different IT sub-categories including but not limited to Server & Storage, Network & Cabling, IT security, IT Application Services, Website Management Services.

• Plan, lead, execute, track and manage the sourcing for IT category buy while working with NUS IT technical experts
• Build in-depth technical knowledge of the IT sub-categories on the job. Proactively monitor relevant markets and anticipate market fluctuations by monitoring price and market trends
• Review monthly spends, savings and compliance reports and lead effort to manage supplier performance and qualification
• Incorporate key performance indicators such as price, delivery, quality, policy compliance and supplier performance in all IT category sourcing
• Manage supplier relationships and resolve supplier issues as well as being proactive in management of supplier risks. Foster supplier development and innovation by building strategic partnerships with key suppliers
• Negotiate contract/supply agreements to secure the best price for the best quality of goods, services and contractual terms
• Utilise data analytics to provide insights into IT category performance and opportunities for optimisation
• Conduct regular supplier review for performance and sustainability key indicators

Requirements

• A recognized University degree
• Minimum 5 years working experience in IT infrastructure and/or Application development areas
• Able to write IT technical specification and involved in the procurement process
• Prior experience with government procurement processes is a bonus
• Possess project management, problem-solving and negotiation skills
• Proficient in desktop applications such as Microsoft Office - Word, Excel, PowerPoint and Outlook
• Strong proficiency in written and spoken English for drafting tender specifications and facilitating effective communication

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The incumbent will provide administrative support to the Undergraduate Studies Section, Dean's Office, Faculty of Science. Duties and responsibilities include, but are not limited to the following -

1) Faculty Co-ordinator for timetabling

• Keep abreast of Science Faculty Curriculum Committee (SFCC)/Board of Undergraduate Studies (BUS)/University Committee on Educational Policy (UCEP)/Senate approved proposals to facilitate planning and scheduling of classes and examinations.
• Coordinate with departments for planning of following academic year's timetable in the Class and Examination Timetabling System (CMIS).
• Update class and examinations timetable changes as and when required.
• Work with departments to verify accuracy of data and resolve any issues for the purpose of Student Feedback Exercise.

2) Pre-examination preparation and during examination support

• Plan and coordinate examination activities for each Academic Year according to the timelines and deadlines stipulated by Registrar's Office.
• Coordinate system updates for examinations related information and ensure data is appropriately entered.
• Act as liaison between Registrar's Office and departments to ensure that all necessary information are disseminated and shared with all parties involved.
• See to the examinations logistical requirements as well as arrangements for students with special needs.

3) Post-examination activities

• Coordinate and work closely with departments to complete the necessary checks and comply with the examinations processing schedule stipulated by Registrar's Office.
• Perform the duties of Faculty's Board of Examiners Secretariat and ensure that decisions made are updated accurately and quickly in Edurec and followed through.
• Plan, conduct and prepare report for examinations audit.

4) Undergraduate Studies Section duties

• To be rostered for section duties such as taking notes of regular section meetings, replying to email enquiries from students, and counter duties.

5) Others

• Provide assistance at University/Faculty level events such as Open House, Freshmen Orientation Briefing, and Commencement.
• Any other duties as assigned by the Vice Dean.

Qualifications/Requirements/Other Info

• Degree holder with positive learning attitude.
• Experience in timetabling and scheduling will be advantageous.
• Proficient in Microsoft applications.
• Ability to work under pressure and multi-task in a fast-paced environment with multiple timelines and demands.
• Ability to exercise tact and discretion in handling sensitive and confidential information.
• Possess effective oral and written communication skills.
• Mature, independent, adaptive and meticulous.
• A team player with the ability to interact well with all levels of stakeholders.

- Remuneration is based on a 12-month salary structure, with annual variable bonus which is subject to incumbent’s performance and the University/School’s prevailing remuneration policies.

- The incumbent will be emplaced at an appropriate appointment grade based on his/her individual merits.

Recruitment:

• To manage the daily operations of Student Acquisitions for full-time/part-time qualification programs.

• To ensure that admissions and acquisitions procedures are followed in line with school policies, CPE, ERF and Edu Trust regulations.

• To be responsible for the development and implementation of student acquisitions and conversion strategies to increase enquiries, applications, and conversion for all courses.

• To regularly provide analysis on enquiries and admissions data to advise the CEO/Director of Student Acquisitions on enquiry trends and market demand on existing course products.

• To liaise regularly (through the Director of Student Acquisitions) with and advise management and on issues relating to recruitment and admissions.

• To manage the planning and co-ordination of local and international outreach events e.g. Open House, Course Previews, Roadshows, Learning Journeys and liaising with relevant departments to ensure successful delivery of the events

• To plan and implement an effective department budget and ensure that all student acquisitions activity is managed within the budget.

Overseas Markets and Agents Management:

• To implement an effective system to manage a network of recruitment agents to generate production, ensure compliance with CPE amd Edu Trust regulations and high service standards.

• To manage all administrative follow ups pertaining to agents' selection, appointment, monitoring, and evaluation

• To source and develop leads in opening potential new markets with value propositions to SHATEC

Business Development:

• To manage the business development of advisory services in licensing, consultancy, and management of educational institutions,

•To be responsible for the negotiation and contract administration, of all advisory services offered.

Others:

• To ensure adherence of operational processes in work areas to compliance requirements stipulated by CPE Edu Trust and ERF.

• To support all school events.

• Any other ad hoc duties.

THIS IS A 2-YEARS RENEWABLE / CONVERTIBLE CONTRACT ROLE.

Duties and Responsibilities

• Planning and supporting the implementation of initiatives to drive engagement to achieve brand awareness and visitorship targets for the Museum’s exhibitions, programmes and events.
• To develop and build strong relationships with stakeholders, industry partners such as the Museum Roundtable and ICOM and patrons.
• Planning and supporting the execution of exhibitions, programmes and events including tours, artist residencies and school/corporate bookings centered around the Museum’s collections, exhibitions and events for a wide range of audiences
• Enforce and adhere to Museum’s SOPs and best practice & procedures
• Produce detailed schedules which include staffing assignments and milestones for upcoming outreach and engagement initiatives
• Support the working relationship with facility management and other events and operational departments by maintaining a master museum calendar
• Oversee the day to day operational readiness of FOH and closing duties
• Planning and allocation of resources for marketing and communications needs for both print and digital efforts in collaboration with Marcom colleagues, as well as programmes and events
• Conduct on ground evaluation and analyze surveys from marketing efforts and programmes for insights
• Supervise advertisement productions when necessary
• Research current trends on programming and events, and work collaboratively with colleagues on developing and implementing programmes, events and relevant merchandise/gifts for the Museum
• Develop a wide range of audiences for the Museum and actively drive outreach in collaboration with Marcom colleagues
• Support the working relationship with external stakeholders and partners
• Support the operational readiness of venues for programmes and events such as obtaining necessary clearances and maintenance of site
• Develop and implement a volunteer programme at the Museum for various volunteering opportunities with events/tours/programmes.
• Manage social media pages of the museum and overall web presence
• Perform other duties as assigned

Job Requirement

• At least 10 years of direct experience working in events planning & operations / programming execution, some marketing/advertising experience will be an advantage
• Diploma/Degree in Tourism, Events Management or equivalent
• An interest and passion for Singapore history, museums and the local creative arts scene
• Self-directed learner and problem solver who can perform under pressure
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite
• Good time management skills
• Cultural understanding and empathy for diverse communities
• Availability to work on evenings, weekends and public holidays
• Team player
• Certifications in First Aid/Bizsafe will be an advantage
• Service oriented and enjoy interacting with people
• Shortlisted candidate must be comfortable to work at the Singapore Air Force Museum located at Paya Lebar

Job Description:

We are seeking an experienced and knowledgeable Restaurant Manager/ Assistant Manager to oversee the daily operations of our Halal restaurant. The ideal candidate will have a deep understanding of Halal procedures, excellent leadership skills, and a passion for delivering outstanding customer service.

Responsibilities:

. Lead and manage the Front of House restaurant's operations, with a primary focus on maintaining Halal standards and procedures throughout the establishment.

· Train, mentor, and supervise restaurant staff, including chefs, servers, and kitchen assistants, to ensure compliance with Halal guidelines and deliver exceptional service to our customers.

· Work closely with suppliers and vendors to source Halal-certified ingredients and products, ensuring the integrity of our menu offerings and maintaining the trust of our customers.

· Oversee food preparation, handling, and serving processes to ensure strict adherence to Halal standards according to MUIS regulations.

· Enforce and implement policies and procedures to uphold MUIS Halal standards and foster a culture of continuous improvement.

· Stay informed about industry trends, regulatory changes, and best practices in Halal certification to ensure ongoing compliance and relevance for our restaurant.

· Overseeing day-to-day operations of the store and ensuring smooth operations.

· Providing excellent customer service by greeting customers, taking orders, and handling transactions efficiently.

· Addressing customer inquiries, concerns, and complaints in a timely and professional manner.

· Handling cash transactions accurately and securely.

· Supervising and training crew staff on food preparation, customer service, and safety.

· Adhering to health and safety regulations, including cleanliness standards and hygiene practices.

Requirements:

· Proven experience as a Restaurant Manager or similar leadership role in a Halal restaurant environment.

· Deep understanding of MUIS Halal principles, procedures, and certification requirements, with a commitment to upholding these standards in all aspects of restaurant operations

About Us

Blue Atria is one of Singapore’s leading operators of premier assisted living facilities, dedicated to delivering personalized, high-quality care for seniors. Established in 2019, Blue Atria emerged as a trusted name in eldercare, naviga.ng the challenges of the COVID-19 pandemic with resilience and innovation. Our facilities are designed to create a warm,

home-like environment where residents can live with dignity and independence.

We specialize in creating small, close-knit communities that balance privacy with communalliving, allowing seniors to maintain autonomy while being supported by a dedicated team of professionals. Currently, Blue Atria operates two thriving facilities —St. Bernadette Lifestyle Village at Serangoon LTT and Sembawang—with a third facility set to open in 2025.

Our mission is to foster environments where seniors feel empowered, engaged, andconnected. By blending compassionate care services with modern amenities, Blue Atria ensures that residents enjoy a high quality of life, receiving the support they need to live comfortably and independently.

Position Overview

The Senior Manager, Operations & Strategy will be responsible for driving operational performance, expanding the workforce, and supporting business growth. This role will involve strategic planning, process optimization, workforce development, and technology integra.on to enhance productivity. A key focus will also be on indetifying recruitment needs and exploring outsourcing opportunities to ensure the business scales sustainably without compromising care standards.

The ideal candidate will combine strong opera.onal exper.se with innovtive thinking to develop scalable solutions, ensuring Blue Atria continues to grow responsibly while delivering high-quality, person-centered care.

Key Responsibilities

1. Operational Strategy & Process Optimization

o Develop scalable operational frameworks to support multi-site facility

management, maintaining consistency and quality across locations.

o Conduct performance audits to identify areas for improvement and develop strategies to increase efficiency and service quality.

o Implement best prac.ces and streamline workflows across key operational areas such as food services, elderly transport, and facility maintenance.

2. Recruitment & Workforce Expansion

o Collaborate with senior leadership to iden.fy talent needs and recruit skilled professionals to meet opera.onal demands.

o Develop structured recruitment processes, including onboarding and training programs, to build a sustainable talent pipeline.

o Foster rela.onships with external partners, recruitment agencies, and

universities to attract high-quality candidates.

3. Outsourcing & Productivity Management

o Evaluate areas where opera.onal tasks can be outsourced to professional service providers to enhance produc.vity and reduce costs.

o Develop partnerships with third-party vendors to support non-core ac.vi.es such as maintenance, logis.cs, and back-office opera.ons.

o Ensure outsourced services meet Blue Atria’s standards and integrate

seamlessly into daily opera.ons.

4. Resident Engagement & Care Quality

o Oversee the design and implementa.on of resident engagement programs that enhance physical, cogni.ve, and social well-being.

o Collaborate with caregivers to con.nuously improve care delivery and

monitor resident sa.sfac.on through feedback mechanisms.

o Develop new engagement ini.a.ves and partnerships tailored to meet the evolving needs of residents.

5. Technology Integra,on & Innova,on

o Lead the adop.on of digital tools and technology solu.ons, including IoT devices, data analy.cs pla^orms, and workflow automa.on systems.

o Ensure successful technology implementa.on by providing training and support to staff.

o Use data-driven insights to monitor key performance metrics and drive continuous improvement across opera.ons.

Key Competencies & Skills

• Strong project management skills, with a focus on opera.onal efficiency and process op.miza.on.

• Experience in recruitment, workforce management, and/or talent development.

• Ability to build and maintain rela.onships with external partners and service providers.

• Strong interpersonal and communication skills: Ability to engage and collaborate effectively with team members, residents, external partners, and stakeholders.

• Empathy and emotional intelligence: Understand the unique needs of seniors and foster a positive, supportive environment for both staff and residents.

• Adaptability and resourcefulness: Ability to thrive in a dynamic environment, manage changing priorities, and implement creative solutions to emerging challenges.

• Critical thinking and problem-solving: Approach challenges with a proactive, solution-focused mindset and a commitment to continuous improvement

Qualifica,ons

• Bachelor’s degree in Business Administra.on, Opera.ons Management, Healthcare Management, or a related field.

• 5+ years of experience in opera.ons management, preferably within the healthcare, eldercare, or hospitality sectors.

• Proven experience in recruitment and workforce development, with a track record of building high-performing teams.

• Strong understanding of supply chain management and stakeholder management.

• Experience with technology implementa.on and process improvement ini.a.ves.

What We Offer

A collabora.ve, dynamic work environment that encourages innova.on and con.nuous learning. sector.

• A collabora.ve, dynamic work environment that encourages innova.on and con.nuous learning.

• The opportunity to make a meaningful impact in the lives of seniors and contribute to Singapore’s eldercare landscape.

Why Join Us?

At Blue Atria, we believe that a career in eldercare is more than just a job—it’s a meaningful opportunity to make a posi.ve impact on the lives of seniors. By joining our team as the Senior Manager, Opera.ons & Strategy, you will:

• Make a Difference: Play a key role in shaping the future of eldercare by delivering high-quality services that enhance the lives of residents.

• Lead and Innovate: Take on a leadership posi.on with the freedom to develop innova.ve solu.ons, integrate new technologies, and streamline opera.ons.

• Grow with Us: Be part of a growing organiza.on with ambi.ous plans for expansion, offering opportuni.es for professional development and career progression.

• Foster a Collabora,ve Culture: Work in an inclusive, dynamic environment where teamwork and con.nuous learning are encouraged.

• Create Las,ng Change: Join an organiza.on that priori.zes meaningful engagement and well-being, helping seniors live with dignity and independence in vibrant communi.es.

Main Responsibilities

Report to the Restaurant Manager. To support and assist the Restaurant Manager to achieve optimal business performance of their restaurant, as well as maintaining high standards of food, service, health and safety. And, to assist in the management of the restaurant, deputising in the absence of the Managers.

Assist in achieving optimal business performance of the restaurant

Assist in analysing and planning restaurant sales levels and profitability

Assist in preparing reports at the end of the shift/week, including staff control, food & cash control and sales

Assist in creating and executing plans for department sales, profit and staff development

Assist in monitoring labour and F & B costing matters including inventory control and conducting bi-monthly stock take

Assist in planning and coordinating menus

Assist in managing filing system and read company emails

Assist in handling disciplinary issues, conducting Annual review and confirmation of staff

Provide effective leadership to the food and beverage team to ensure targets are met

Constantly review, evaluate operations/procedures and suggest improvements to the management

Coordinate the entire operation of the restaurant during scheduled shifts

Respond to customer complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customers into return customers

Ensure that all employees adhere to the company's uniform standards

Meet and greet customers and organise table reservations

Advise customers on menu and beverage choice

Conduct orientation and training & coach new trainees

Plan staff duty roster and cleaning duties

Update GRN and perform e-Procurement

Handle cashiering duties, daily sales collection, cashiers float and petty cash claims and control

Perform banking duties

Collect e-feedback from customers using IPad

Upsell desserts to customers

Upsell promotion and PGR membership

Maintain high standards of quality control, hygiene, and health and safety

Ensure the strict compliance by all service and kitchen staff to company’s standard operating procedures

Any other appropriate duties and responsibilities as assigned

Main Responsibilities

Report to the Restaurant Manager. To support and assist the Restaurant Manager to achieve optimal business performance of their restaurant, as well as maintaining high standards of food, service, health and safety. And, to assist in the management of the restaurant, deputising in the absence of the Managers.

• Assist in achieving optimal business performance of the restaurant
• Assist in analysing and planning restaurant sales levels and profitability
• Assist in preparing reports at the end of the shift/week, including staff control, food & cash control and sales
• Assist in creating and executing plans for department sales, profit and staff development
• Assist in monitoring labour and F & B costing matters including inventory control and conducting bi-monthly stock take
• Assist in planning and coordinating menus
• Assist in managing filing system and read company emails
• Assist in handling disciplinary issues, conducting Annual review and confirmation of staff
• Provide effective leadership to the food and beverage team to ensure targets are met
• Constantly review, evaluate operations/procedures and suggest improvements to the management
• Coordinate the entire operation of the restaurant during scheduled shifts
• Respond to customer complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customers into return customers
• Ensure that all employees adhere to the company's uniform standards
• Meet and greet customers and organise table reservations
• Advise customers on menu and beverage choice
• Conduct orientation and training & coach new trainees
• Plan staff duty roster and cleaning duties
• Update GRN and perform e-Procurement
• Handle cashiering duties, daily sales collection, cashiers float and petty cash claims and control
• Perform banking duties
• Collect e-feedback from customers using IPad
• Upsell desserts to customers
• Upsell promotion and PGR membership
• Maintain high standards of quality control, hygiene, and health and safety
• Ensure the strict compliance by all service and kitchen staff to company’s standard operating procedures
• Any other appropriate duties and responsibilities as assigned

Requirements

• Minimum 3 years of relevant experience with 2 years in a managerial role
• Have good product knowledge on food items
• Knowledge of cost/inventory management would be an added advantage
• Candidate must have basic PC-literacy
• Strict sense of hygiene and safety standards
• Candidate must have strong command of both Mandarin & English in order to communicate and introduce menu-items to customers
• Excellent organizational skills
• Ability to thrive in a challenging environment
• Strong public relations skills
• Excellent interpersonal & communication skills
• Candidate must be a strong leader & team player
• Demonstrate commercial capability to deliver profit, control costs and build customer loyalty
• Exceptional communication skills and the leadership capability to create a winning team

Main Responsibilities

Report to the Restaurant Manager. To support and assist the Restaurant Manager to achieve optimal business performance of their restaurant, as well as maintaining high standards of food, service, health and safety. And, to assist in the management of the restaurant, deputising in the absence of the Managers.

Assist in achieving optimal business performance of the restaurant

Assist in analysing and planning restaurant sales levels and profitability

Assist in preparing reports at the end of the shift/week, including staff control, food & cash control and sales

Assist in creating and executing plans for department sales, profit and staff development

Assist in monitoring labour and F & B costing matters including inventory control and conducting bi-monthly stock take

Assist in planning and coordinating menus

Assist in managing filing system and read company emails

Assist in handling disciplinary issues, conducting Annual review and confirmation of staff

Provide effective leadership to the food and beverage team to ensure targets are met

Constantly review, evaluate operations/procedures and suggest improvements to the management

Coordinate the entire operation of the restaurant during scheduled shifts

Respond to customer complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customers into return customers

Ensure that all employees adhere to the company's uniform standards

Meet and greet customers and organise table reservations

Advise customers on menu and beverage choice

Conduct orientation and training & coach new trainees

Plan staff duty roster and cleaning duties

Update GRN and perform e-Procurement

Handle cashiering duties, daily sales collection, cashiers float and petty cash claims and control

Perform banking duties

Collect e-feedback from customers using IPad

Upsell desserts to customers

Upsell promotion and PGR membership

Maintain high standards of quality control, hygiene, and health and safety

Ensure the strict compliance by all service and kitchen staff to company’s standard operating procedures

Any other appropriate duties and responsibilities as assigned