Total 3,478 quality manager job vacancies in F&B / Tourism / Hospitality category in Singapore

• Overseeing day-to-day operations of the store, including opening and closing procedures.
• Managing workflow and ensuring smooth operations during peak hours.
• Monitoring inventory levels and restocking as needed to avoid shortages.
• Providing excellent customer service by greeting customers, taking orders, and handling transactions efficiently.
• Addressing customer inquiries, concerns, and complaints in a timely and professional manner.
• Ensuring food items are prepared according to standard recipes and quality guidelines.
• Conducting regular checks to ensure food quality and freshness.
• Handling and disposing of expired or unsuitable food items properly.
• Managing inventory levels of food ingredients, packaging materials, and other supplies.
• Placing orders with suppliers to replenish stock as needed.
• Minimizing waste through careful inventory control and portion management.
• Handling cash transactions accurately and securely.
• Generating sales reports and maintaining records of daily transactions.
• Supervising and training crew staff on food preparation, customer service, and safety procedures.
• Scheduling shifts and managing staffing levels to ensure adequate coverage.
• Providing feedback and coaching to improve employee performance.
• Assisting with other tasks and duties as assigned by management

Benefits :

• Sign Up Bonus (for Full Time and limited time only)
• Daily Targets Incentives (up to $250)
• Referral Incentives
• Yearly Performance Bonuses
• Medical Benefits
• Daily Meals & Uniform provided
• Career Advancement Opportunities
• Generous Annual Leave

Join our team and explore a workplace that appreciates your contributions while nurturing your growth, both professionally and personally.

Our client is an internatinal online Retail company. They are looking for a E-Commerce Manager to assist their team for the next phase of their business. They are located at the East - easily accessible.

Responsibilities:

• Direct and support a team,fostering a culture of collaboration and innovation.
• To strategize and execute digital projects/campaigns driving sales, cusomter engagement,etc with a team
• Leverage digital analytics tools to monitor key metrics and generate routine reports.
• Craft and implement holistic e-commerce plan in alignment with organizational goals.
• Analyze industry movement and market dynamics to uncover avenues for advancement
• Supervise the upkeep and enhancement of the e-commerce platform, ensuring a seamless user interface.
• Deploy enhancements to website layout, user navigation, and operational features.
• Handle end-to-end online advertisement, email outreach, and SEO/SEM initiatives.
• Work with logistics team to oversee product and inventory availability, streamlining order-processing.
• Oversee inventory management, to ensure inventory avaibility
• Employ data insights to optimize sales performance and enhance user engagement.
• Responsbile for customers' feedback/complaints and address all online shopping concerns effectively
• Elevate whole online shopping experience to cultivate customer loyalty ans satisfactions

Requirements:

• Min Degree in Marketing or any relevant field.
• Min 3 years of experience in handling E-commerce with leadership experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Who we are.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

As the Storefronts & eCommerce Manager (Adobe Experience Manager) for our brands in the ANZ/SG region, you will be the center of expertise for all things Storefronts.

You will be accountable for managing and driving many aspects of our online stores including content management, campaign release controls, A/B testing, UX tests, onsite development oversight, project management. Plus meeting the performance objectives with a focus on customer experience, sales and conversion rate.

In this role you will collaborate various X-functional stakeholders, including brand managers, development managers and marketing and product teams to ensure all communication and creative aligns with the brand and business goals and is consistent with our wider ecommerce and marketing initiatives.

What you’ll do & how you’ll make your mark.

Core Deliverables

• Build, maintain and track the platform roadmap and make sure it continuously aligns with the business strategy, including impacts to customer and key eCommerce drivers.
• Operate as an execution-leader and guide the brand squads with the content management of AEM and non-AEM storefronts
• Operate as an execution-leader and guide the brand squads with customer panel driven content changes, campaign changes, UX & product initiatives
• Oversee multi-brand instance of AEM, managing roadmaps and release cycles and collaborating with respective brand managers on deliverables
• Continuously measure and report key storefront performance metrics like CVR / Click & Engagement Metrics / Load Time
• Ensure user management and controls are governed by policies and procedures
• Drive continuous improvement through frequent deployments of onsite tests, while tracking & measuring performance through tools like Google Analytics, Hotjar, Optimizely and other forms of customer insight
• Work with UX designers to create PRDs & high-level mockups/wireframes along with our Design team to define desired outcomes

Stakeholder Management

• Proactively manage all relevant stakeholders including senior management, building consensus and commitment to project outcomes
• Work collaboratively with cross functional stakeholders and in close conjunction with the design and engineering teams to align on roadmaps and deliverables
• Engage & cultivate relationships with partners across the business, gain insight and adopt best practices
• Partner closely with Analytics teams to evolve our understanding of performance across eCommerce.
• Collaborate with marketing, sales & support teams on the go-to-market planning for products
• Work across various APAC time zones (Australia, Philippines, Singapore & India) being available to the various team members and meeting schedules.
  
  Data & Analysis
• Monitor, report and find ways to improve platform performance
• Work with the BI team to build visibility for key platform metrics
• Leverage data and insights to continually optimize to maximize value of our platform and processes
• Analyze data from internal and external sources to develop strategies and define platform objectives

Who you are & what you’ll need to succeed.

• 6+ years' experience working in eCommerce or Storefronts roles
• Strong communication, organizational, and analytical skills
• A keen eye for good design & understanding of user experience
• Having a customer first mind set and an ability to adopt design thinking principles
• Knowledge of tracking customer journeys and ability to analyze and utilize data
• Experience working with tools like Jira, Google Analytics, Hotjar, Moqups, Optimizely
• A strong understanding of CMS systems & how HTML/CSS/Javascript works
• Attention to detail, multitasking, and customer service focus
• Experience working in an agile organization or with cross functional teams
• Ability to build collaborative relationships with a diverse range of stakeholders
• Driven by delivery, delivering on time and to high standards

Why you'll love us.

• We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid, or work-from-the-office environment.
• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
• We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
• We care about you. We are a family, and we care about you by providing medical and dental insurance.
• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

Job Descriptions:

• Strategically assist manager to take care of the overall Sales Go-To-Market readiness (external & internal stakeholders) and identify decision making to ensure the department maximise its short, medium and long term profitability via sales and market insight.
• Strategically analyse and planning for go-to-market initiatives to support sales channel in achieving overall performance management (gross acquisition, revenue, and annual operation plan).
• Driving marketing initiatives to support sales channel in pre-sales and post-sales in acquisition, retention, dealer training and other sales operation matters.
• To ensure product and solution launch readiness in terms of process, sales and marketing materials and training related materials meets sales channel requirements prior to launch goals.
• Provide go-to-market strategies in developing sales and marketing campaign that drive sales channel in achieving campaign.
• Organize and compile market information through market feedback (sales channel, customer and competitor) and develop postmortem reports that will help with development of suitable solution for the telco market.
• Develop strategies and programs to enable our partners, promote channel adoption, drive revenue, and simplify the customer experience and journey.

Job Requirements:

• Bachelors Degree in sales and marketing least 2 year of related post experience
• Wide and deep set of skills and expertise from product management to functional marketing including campaign planning and execution.
• Excellent communications and presentation skills are required.
• Experience in telco industry is more advantage.
• Fluency in written and spoken Mandarin is required in order to build and maintain good relationship with Mandarin speaking counterparts

About Qoo10

Working in Qoo10 is a great opportunity, as exciting career advancement will be offered to individuals who perform to succeed. Qoo10 also collaborates with several government bodies to help our local merchants to go digital. Local merchants are one of our major stakeholders of our e-commerce success in Singapore. Qoo10 is committed to helping local business to start their e-commerce journey by providing expert training and consultation services and we would like you to join us in shaping the future!

Responsibilities Include:

• Support Qoo10 Singapore in cultivating and enhancing fruitful business partnerships across various sectors (retail, banking, payments, loyalty, and affiliate), overseeing all facets of partner engagement.
• Understand business objectives of our partners and align them with the services offered by Qoo10 Singapore, ensuring ongoing optimization of business prospects.
• Oversee all stages of partnership acquisition and reactivation, including lead generation, prospecting, initial contact, meetings, contract negotiation, integration, and project performance optimization.
• Build and maintain a professional network within the e-commerce, retail, and finance industry.

What we are looking for:

• Minimum 3 years’ experience in partnership management, stakeholder engagement, business development, corporate strategy, or relevant domains.
• Minimum 2 years of experience in banking, digital payments and/or ecommerce sectors.
• Skill in effectively coordinating and prioritizing diverse stakeholders (internal & external) while devising innovative solutions and fostering dedication to common objectives.
• Demonstrated experience in working with cross-functional teams.
• Possesses a startup mentality, demonstrating maturity and adeptness in conducting business discussions with both internal and external senior leadership.

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

The role will focus on providing analytical and strategic guidance to Mediacorp brand owners with the primary objective to drive youth audience engagement effectively, with a particular focus on short-form video (TikTok). The role will work with multiple social media brands owners, bridging the gap with platform strategies and expertise, to shape the brands content and audience engagement directions.

Responsibilities

• To set the direction and drive growth of Mediacorp's social medial brands to engage young audiences across digital platforms.
• Maintain, develop and optimise social media platforms audience engagement strategies.
• Conduct analysis using internal and external data (e.g. audience engagement, market and industry), define key performance indicators to derive insights that will drive business decisions.
• Develop deep understanding of TikTok platform, analysing content and industry trends and communicate insights in a comprehensible way to brand owners.
• Conceptualise, build, manage and maintain dashboards that the team can use to extract data and insights for channel management.
• Staying on top of the latest social media trends, identify opportunities to improve and youth audience engagement. Proactively identify and make recommendations on content and social channel engagement.
• Work effectively with cross-functional teams, driving results through extracting actionable insights for all content stakeholders and assist in managing the social platform relationships.

• Diploma / Degree in Mass Communication, Digital Marketing or any related discipline.
• At least 8 years of working experience.
• At least 2 to 3 years working experience in social media platform management.
• Experience of best practices for social media platforms.
• Experience analysing and deriving meaning from unstructured datasets.
• Experience in Data Visualisation tools, such as Power BI is a plus.
• Demonstrated problem solving experience with experience driving and delivering action based on data-driven insights and recommendations from data analyses.
• Experience in short form content development is a plus.
• Good written and verbal communication skills.
• Able to work in a dynamic, fast-paced environment and under pressure.
• Strong organisational and multitasking abilities.
• A strong understanding of what drives digital content on social media and how it should be presented.
• A broad and deep knowledge of digital content and social media trends.
• Manage projects independently and work collaboratively.
• Driving Execution.

We are looking for passionate individuals to join our Rockin’ Family! ☕

We Offer:

• 5 Days Work Week (Including Sat, Sun & PH)
• Attractive Salary Package
• Medical Benefits
• Birthday Benefit
• Staff Discount
• Staff Meal
• Great Career Progression
• Fun-loving Work Environment
• Various Locations (https://www.rockymaster.com.sg/outlet-locator)

Job Description

1. To perform kitchen and bar stations in compliance with the Company’s Standard Operating Procedures (SOP)

2. To perform counter station in compliance with the Company’s Standard Operating Procedure (SOP), to perform cashiering function and suggestive selling on outlet specialties, promotion items to customers.

3. Practice proper usage and cleanliness of all outlet tools & equipment and in compliance with statutory safety requirements

4. Practice good housekeeping, and to ensure cleanliness & tidiness of premises including toilet (if any), including clearing the garbage bags from the rubbish bins

5. Comply with NEA requirements over personal & food hygiene and safety

6. Practice proper usage and storage of all food and beverage items so that quality is well-maintained

7. Assist in inventory management

8. Any other ad-hoc task as and when assigned by the superior

Primary Responsibilities

• Responsible for supporting in securing and maximising all sales opportunities from assigned market segments to achieve department objectives and key performance indicators
• Actively source for new accounts and develop existing accounts to meet key performance indicators
• Represent RWS by participating in trade shows, conventions and promotional events; Maintain regular contact including site inspections and sales calls with key contacts in the assigned market segments
• Manage and deliver assigned sales KPIs based on the assigned portfolio of corporate /government/education/community/ MICE / Dry, Social & Wedding Events and clients
• Assist / oversee sales outreach events and activities on ad hoc basis
• Plan, develop and execute sales campaigns to increase sales
• Develop and maintain long-term business relationships with corporate clients by providing consistent sales service, prompt follow-up on enquiries and rapport building
• Deliver sales presentations and conduct site inspections to showcase all RWS offerings
• Collaborate with supporting business units to formulate sales proposals that are client focused and ensure timely submission of sales contracts and reports
• Analyze and present weekly sales reports and account portfolio on a monthly basis

Responsibilities:

• Degree in business or related fields
• Minimum 7 years’ relevant experience with proven track record in leading a sales team
• Possesses strong interpersonal and communication skills
• Strong knowledge of the tourism and attractions sales industry in a similar role

Roles & Responsibilities

• Responsible for full set of accounts for SMEs clients.
• Supervise junior team members and provide assistance to the Manager to ensure that the required filings and submissions are done within the stipulated timeline (Supervisor/AM)
• Work with the Manager in identifying areas where SOP and the system can be enhanced to reduce manual work and improve productivity.
• Preparation of tax computations, GST computations, accounting treatment and preparation of unaudited financial statements in compliance with relevant governing law.
• Work with external auditors, resolving any accounting or tax related issues for portfolio of clients.
• Communicate with clients independently and provide assistance to juniors in handling complex clients.
• Perform other ad-hoc duties assigned by the Management.

Requirements

• Degree in relevant field, ongoing ACCA, ACCA graduates or equivalent
• At least 3-5 years of relevant experience
• Analytical with good inter-personal skills and enjoys challenges
• Good understanding of corporate governance, regulatory compliance and accounting principles
• Proficient in Microsoft Excel (including VLookup and Pivot Table) advantageous
• Proficient in XBRL (eXtensible Business Reporting Language) advantageous
• Proficient in accounting software (MYOB, Quickbooks, Xero etc.) advantageous
• Customer service oriented mindset
• Able to multi-task in a fast moving environment
• Able to focus on timeline and target

Benefits

• Medical & Dental benefits upon confirmation
• Increased annual leave entitlements and birthday leave
• Long service award and cash incentive
• Annual salary review & performance bonus
• Company reward incentives
• Quarterly employee engagement activities
• Free snacks and drinks
• Free monthly company arranged lunch & drinks
• Corporate Individual Mobile Scheme Plans
• Training & Development

Looking for Singaporean or PR

JOB DESCRIPTION – ASSISTANT RESTAURANT MANAGER

Job Functions & Summary:

Responsible for planning and coordination of restaurant operations and guest relations.

Job Roles & Responsibilities: -

· Ensure that operations are adequately mannered, taking into account peaks and troughs in demand.

· Conduct performance appraisal of all immediate subordinates.

· Ensure that Members and guests are attended to and manage employees to provide quality standards for service.

· Draw up duty roster of service personnel.

· Attend to enquiries and feedback from Members.

· Assist Kitchen Operations with input regarding menu items.

· Oversee implementation of F&B initiatives affecting outlet seating area and staff.

· Ensure that Members and guests are attended to and manage employees to provide quality standards for service.

· Oversee the grooming of staff and ensure that the code of conduct is adhered to at all times.

· Responsible for keeping records of staff attendance, leave, etc.

· Improve processes and workflows to ensure that breakages and wastage of food are minimized.

· Oversee restaurant operations to ensure that the outlet is properly set for service.

· Produce reports on sales, items and covers sold, and number of guests served.

· Ensure that all checks presented are accurately drawn up.

· Lead the team and motivate them to contribute to the best of their abilities.

· Manage and control linen supplies to the restaurant.

· Coordinate with various departments on maintenance of furniture, fixtures and fittings when necessary.

· Any other duties that might be assigned from time to time.

Requirements: -

· Good knowledge and experience in knowing customer preferences.

· A good team player with excellent leadership capabilities.

· Excellent organizational and management skills.

· Strong interpersonal and communication skills, both oral and written, and positive attitude towards fostering teamwork among associates in support role.

· Ability to lead, motivates a large team of staff, adapt, embrace strong cultural diversity, and work in multi-ethnic teams.

Employee Benefits
• 5-Day Work Week
• AWS & Variable Bonus
• Lunar New Year Hong Bao
• Annual Leave/Family Care Leave/Birthday Leave
• Flexible Benefits/Duty Meals
• Employee Referral Fees
• Employee Privilege Discount at F&B and retail outlets/Birthday gifts vouchers
• Training and development opportunities
• Usage of Club's sports & recreational facilities

Our parent company is a recruitment agency that has been around for 10 years and we recruit more than 1000 foreign workers into Singapore yearly.

As part of our group's expansion plans, we are setting up a new consumer division to recruit foreign domestic workers (FDWs) and caregivers for Singaporean households.

We are hiring an experienced recruitment/branch/division manager who has managed FDW/Maid/Caregiver agencies.

The prospective applicant should be a high-performing individual who possesses a strong business acumen and a desire to be a business owner.

The individual will be responsible for the overall planning and execution of the business and report to the parent company on its performance.

Requirements

• At least 3-5 years of experience working in a maid agency at a supervisory/manager level
• Has a sound knowledge of the Maid/FDW/caregiver business model
• Possess a CEI licence

Benefits

• Shareholder of the business (Profit Sharing)
• Medical Benefits
• Annual Leave
• Base Salary

Roles & Responsibilities

• Responsible for full set of accounts for SMEs clients.
• Supervise junior team members and provide assistance to the Manager to ensure that the required filings and submissions are done within the stipulated timeline (Supervisor/AM)
• Work with the Manager in identifying areas where SOP and the system can be enhanced to reduce manual work and improve productivity.
• Preparation of tax computations, GST computations, accounting treatment and preparation of unaudited financial statements in compliance with relevant governing law.
• Work with external auditors, resolving any accounting or tax related issues for portfolio of clients.
• Communicate with clients independently and provide assistance to juniors in handling complex clients.
• Perform other ad-hoc duties assigned by the Management.

Requirements

• Degree in relevant field, ongoing ACCA, ACCA graduates or equivalent
• At least 3-5 years of relevant experience
• Analytical with good inter-personal skills and enjoys challenges
• Good understanding of corporate governance, regulatory compliance and accounting principles
• Proficient in Microsoft Excel (including VLookup and Pivot Table) advantageous
• Proficient in XBRL (eXtensible Business Reporting Language) advantageous
• Proficient in accounting software (MYOB, Quickbooks, Xero etc.) advantageous
• Customer service oriented mindset
• Able to multi-task in a fast moving environment
• Able to focus on timeline and target

Benefits

• Medical & Dental benefits upon confirmation
• Increased annual leave entitlements and birthday leave
• Long service award and cash incentive
• Annual salary review & performance bonus
• Company reward incentives
• Quarterly employee engagement activities
• Free snacks and drinks
• Free monthly company arranged lunch & drinks
• Corporate Individual Mobile Scheme Plans
• Training & Development

Our client is an internatinal online Retail company. They are looking for a E-Commerce Manager to assist their team for the next phase of their business. They are located at the East - easily accessible.

Responsibilities:

• Direct and support a team,fostering a culture of collaboration and innovation.
• To strategize and execute digital projects/campaigns driving sales, cusomter engagement,etc with a team
• Leverage digital analytics tools to monitor key metrics and generate routine reports.
• Craft and implement holistic e-commerce plan in alignment with organizational goals.
• Analyze industry movement and market dynamics to uncover avenues for advancement
• Supervise the upkeep and enhancement of the e-commerce platform, ensuring a seamless user interface.
• Deploy enhancements to website layout, user navigation, and operational features.
• Handle end-to-end online advertisement, email outreach, and SEO/SEM initiatives.
• Work with logistics team to oversee product and inventory availability, streamlining order-processing.
• Oversee inventory management, to ensure inventory avaibility
• Employ data insights to optimize sales performance and enhance user engagement.
• Responsbile for customers' feedback/complaints and address all online shopping concerns effectively
• Elevate whole online shopping experience to cultivate customer loyalty ans satisfactions

Requirements:

• Min Degree in Marketing or any relevant field.
• Min 3 years of experience in handling E-commerce with leadership experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

• Ideally you come from a restaurant group / hotel or food services organization
• You are familiar with large scale F&B logistics, with experience working with culinary team

Responsibilities:

• Strategically plan and oversee logistics, warehousing, transportation, and customer services to optimize efficiency and satisfaction.
• Negotiate with suppliers, manufacturers, retailers, and consumers to ensure seamless logistics operations.
• Monitor inventory levels, delivery timings, and transportation costs, implementing strategies to enhance efficiency and reduce expenses.
• Address operational issues and customer complaints promptly to maintain service quality.
• Lead the logistics team with a focus on supervision, coaching, and professional development.
• Achieve operational goals in cost reduction, productivity, accuracy, and timeliness, and continuously seek improvement opportunities.
• Analyze performance metrics to make data-driven decisions for logistics optimization.
• Ensure compliance with legal, regulatory, and HSE standards, maintaining a safe and efficient work environment.

Requirements:

• Minimum GCE 'N' Level or equivalent, with a preference for candidates holding additional logistics or supply chain certifications.
• At least 2 years of experience in a logistics management role, preferably within the F&B industry.
• Proficiency in SAP and other relevant warehouse management systems, coupled with strong data analysis skills.
• Demonstrated leadership ability, excellent communication skills, and a hands-on approach to operational challenges.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Ivan Lim | EA Personnel No.: R1109856

about the company:

My client is a premier provider of cutting-edge scientific and medical solutions, specializing in laboratory equipment, reagents, and top-tier consulting services

Location: Tuas

Work Schedule: Monday to Friday, Officer hours

Job scope:

• Lead warehousing and supply chain teams in managing inventory, warehouse operations, and supply chain improvements.
• Plan, coordinate, and execute all warehouse operations, including secondary assemblies and transportation.
• Develop contingency plans for process change risks.
• Collaborate with Service Quality and Customer Service Team to manage customer expectations.
• Ensure compliance with ISO 9001, ISO 13485, GDP, GMP, and HSA standards.
• Act as the main customer interface for operational matters and manage outsourced transportation.
• Assist in Request for Quotation (RFQ) processes.

Requirements:

• Diploma in supply chain, warehousing, logistics, or related field required.
• Minimum 6 years' experience
• Experience in GDP-certified environments and knowledge of ISO13485/ISO9001 standards preferred.
• Proficiency in transport management systems and warehouse software essential.
• Proven leadership in team management necessary.

If you are interested in the position , kindly send your CVs in to gracelyn.teo(@)randstad.com.sg or +65 98254517

We regret that only shortlisted candidates will be contacted

(EA: 94C3609/ R21101213 )

At HP, we believe in the power of ideas. And we believe that ideas thrive best in a culture of teamwork. That is why everyone, in every function, is encouraged to develop, express and share their creativity to deliver better outcomes for our customers.

The hallmark of the HP Corporate Affairs and Communications team is passion, commitment, curiosity, flexibility and global perspective. We are a growth team on a mission to transform the way HP communicates and the way stakeholders interact with our brand.

As a Products & Services Markets Communications Manager, you will work as part of the wider Products & Services (P&S) Communications team to develop and amplify the HP Products and Services narratives and product innovations to consumers, businesses, partners and stakeholders across the globe. Reporting into the Head of Products and Services Market Communications, this role will be integral in driving priorities and activities supporting HP’s Products and Services portfolio into the markets globally. The Communications Manager will do this through strategic planning, campaign and thought leadership development, and execution excellence for core activities such as product launches and product reviews.

The Communications Manager must be an excellent writer, compelling storyteller and possess a strong understanding of building integrated campaigns across the PESO mix. They must be able to identify opportunities for joined-up storytelling and creative communication strategies that will work across geographies, creating plans and content in collaboration with the Worldwide Products and Services Communications teams and respective business units, and with the Market Communication leaders.

With an eye for detail, they are able to execute against deadlines in a fast paced and dynamic environment. They will be biased toward action, inspire teammates to perform at a high level, be adept at driving consistency and looking for ways to improve communications processes and operational excellence. They will consistently turn strategy into execution to achieve strong results.

What a Products & Services Market Communications Manager does at HP:

• Collaborate across teams to drive integrated communications programs with wider Corporate Affairs, Marketing, Business Units and support functions.
• Build and maintain relationships with other members of the P&S Comms team to inform P&S and pan-HP communications strategy and content.
• Evaluate, prioritize and drive key P&S strategies, programs and activities for the local markets
• Develop high-impact, creative and scalable strategic communications programs, content and campaigns in support of business objectives across earned, owned and social platforms.
• Develop and drive product/experience launches, earned product reviews program, and thought leadership narrative into the local markets.
• Own and drive development and adoption of innovative communications principles, ideas across the P&S Market Campaigns and wider country comms teams.
• Contribute to driving operational excellence for P&S team; and play a key role in developing reporting mechanisms to demonstrate ROI, linking work to business and communication objectives
• Management of external agency hub in Singapore
• Campaign budget management

Individuals who do well in this role at HP, usually possess:

• BA or BS in Communications, Marketing or Business Administration.
• 10+ years of work experience in communications, journalism, or marketing.
• Proven experience crafting content for social, digital and traditional media, thought leadership content and building content strategy, messaging
• Understands the evolving media landscape and newsworthy storytelling
• Superior storytelling, writing and editing skills; strong oral communications skills and ability to convey complex ideas
• Superior organization and program management skills within fast-paced and demanding environment
• A relentless focus on the details
• Ability to link communications plans and activities to business objectives and results
• Sound judgement, with the ability to balance short- and long-term priorities in a disciplined manner
• Strategic thinker with a strong grasp on global issues, current events, and business trends
• High levels of tact and diplomacy to interact with teams all over the world
• Ability to interact with all levels of the company top to bottom
• Flexible, nimble, and able to thrive within a growing and evolving organization
• Collaborative in nature
• Experience effectively managing relationships with external agency partners to maximize impact
• Proficient in Microsoft (PPT, Word, Excel) & Collaboration platforms (Teams, Zoom)

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in Singapore.

Job Descriptions

<Position Purpose>

• To develop day-to-day operations plan and objectives for assigned area and to supervise and monitor operation team's performance and compliance of day-to-day operations while managing restaurant profitability by optimizing costs & controls

<Responsibilities>

§ Restaurant Operations

• Plan, review and execute inventory management and control and to make purchases and stocks based on sales volume
• Oversee the execution of cash management through validation of accuracy by conducting check on cash float, change, documentation and collection
• Plan and manage staff scheduling and deployment to maximize efficiencies
• Plan, organize and execute a training system for all staff & MTs

§ Restaurant Management & Planning

• Review service processes and provide recommendations for service enhancement with collaboration with Kitchen Operations to address service issues
• Collaborate with Kitchen Operations to plan for manpower required per shift and to arrange back-ups as required
• Preparation of long term plans such as scheduling and hiring plans by carrying out daily and mid-term manpower planning through forecast of demand fluctuation, holiday planning, employee movement and attrition and to advise VPA/VPO on the manpower projection for the restaurant
• Execute marking efforts based on marketing plan developed for each concept
• Support recruitment effort for restaurant staffs
• Enforce standards and manage restaurant operating costs and profitability

§ Business Development

• Build strong partnership with landlord, suppliers and relevant authorities

§ Quality Assurance & Control

• Monitor restaurant quality, service, cleanliness and value
• Oversee operations to ensure compliance to SOPs, safety regulations, implementation policies and guidelines in the restaurant
• Manage quality control activities in line with quality assurance standards and procedures
• Investigate causes and reasons for customer complaints
• Determine corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

§ People Management

• Lead team by providing guidance, support and motivation
• Train and develop assistant managers, service, kitchen and kaiten staff
• Carry out team management activities, including and not limited to appraisals, handling disciplinary issues and holding communication sessions in conjunction with immediate supervisor
• Carry out team management conversation with team members, including and not limited to doing appraisals and personal improvement plans in conjunction with immediate supervisor

Job Requirements

• Must have semi fine or fine dining Japanese restaurant experience.

Benefits

• Performance bonus, avg 1 mth
• Sales incentive, annual leave, medical benefits etc

Working hours

• 48 hours 5 days work week

Our client is an internatinal online Retail company. They are looking for a E-Commerce Manager to assist their team for the next phase of their business. They are located at the East - easily accessible.

Responsibilities:

• Direct and support a team,fostering a culture of collaboration and innovation.
• To strategize and execute digital projects/campaigns driving sales, cusomter engagement,etc with a team
• Leverage digital analytics tools to monitor key metrics and generate routine reports.
• Craft and implement holistic e-commerce plan in alignment with organizational goals.
• Analyze industry movement and market dynamics to uncover avenues for advancement
• Supervise the upkeep and enhancement of the e-commerce platform, ensuring a seamless user interface.
• Deploy enhancements to website layout, user navigation, and operational features.
• Handle end-to-end online advertisement, email outreach, and SEO/SEM initiatives.
• Work with logistics team to oversee product and inventory availability, streamlining order-processing.
• Oversee inventory management, to ensure inventory avaibility
• Employ data insights to optimize sales performance and enhance user engagement.
• Responsbile for customers' feedback/complaints and address all online shopping concerns effectively
• Elevate whole online shopping experience to cultivate customer loyalty ans satisfactions

Requirements:

• Min Degree in Marketing or any relevant field.
• Min 3 years of experience in handling E-commerce with leadership experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Job Responsibilities

• Proactive in securing and managing event sales to achieve monthly sales objectives.
• Proactive in reaching out to enquiring / existing clients.
• Proactive in finding new clients.
• Responsible for creating and selling event packages relevant to each brand’s location and identity.
• Engaged in event execution, ensuring a smooth, unique and personalised guest experience.
• Attend to all event enquiries with great customer service to ensure the successful conversion to orders.
• Preparation of all event orders and on-site event materials.
• Preparation of event budgets and sales targets.
• Source and negotiate with vendors and suppliers.
• Collaborate with respective department heads and supervise staff as necessary.
• Ensure smooth delivery/execution of all events and step up to resolve any problems that may occur.
• Analyze event’s success and prepare reports to Management.
• Plan and conduct pre-event and post-event meetings with clients and colleagues to ensure customer satisfaction and excellent guest experience.
• To participate in developing promotions, action plans and marketing strategy with the team.
• Coordinate and communicate effectively with all teams in operations to facilitate events and ensure quality and customer satisfaction.
• Credit management of sales accounts and assist to oversee any sales and events administration.

Skills & Requirements

• At least 3 years of proven sales and events experience in hotel, restaurants, events or catering services.
• The 3 “R”s: Responsible, Resourceful & Reliable.
• Excellent organisational skills.
• Self-motivated and excellent attention to details.
• Team player, able to work under tight deadlines and in a fact paced working environment.
• Excellent verbal and written communication skills.
• Great marketing skills and experience a plus.

The Assistant/ Restaurant Manager is responsible for the manpower needs, the operation flow and resolve any issues face in the restaurant outlet.

Job Description:

• Oversee day-to-day operations of the outlet.
• Lead and motivate staff for excellent service.
• Plan effective shifts for adequate staffing.
• Create a welcoming atmosphere for a positive dining experience.
• Handle customer feedback and resolve issues professionally.
• Implement and maintain health and safety protocols.
• Monitor inventory levels and manage supply chain logistics.
• Responsible for the business and financial success of the outlet operations by applying knowledge in controlling costs and managing the restaurant's budget.
• Suggest and execute marketing strategies to attract customers.
• Coordinate promotional activities and special events.
• Maintain records of sales, inventory, reports etc.
• Any other duties as assigned by your superior.

Job Requirements:

• Certificate/Diploma in Hospitality/Restaurant Management or equivalent.
• Minimum 5 years of relevant experience with at least 3 years in a managerial level.
• Energetic, good team player and service oriented.
• Great leadership with solid analytical, communications and interpersonal skills.

Additional Job Information:

• Sign-On Bonus Up to $1,500!!!

Job Description:

• Provide effective leadership to the restaurant team, overseeing day-to-day operations and ensuring staff performance meets or exceeds expectations.
• Recruit, train, and manage restaurant staff, fostering a positive and collaborative work environment.
• Uphold high standards of customer service and satisfaction, ensuring a memorable dining experience for guests.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Monitor and control budgetary aspects of the restaurant, including cost control measures, pricing strategies, and achieving revenue targets.
• Maintain high standards of food quality, presentation, and cleanliness throughout the restaurant.
• Conduct regular inspections and audits to ensure compliance with established standards.
• Plan and execute marketing initiatives, promotions, and events to drive customer traffic and increase revenue.
• Address challenges and unexpected issues promptly, making informed decisions to resolve conflicts and maintain smooth restaurant operations.
• Demonstrate adaptability and resourcefulness in handling various situations to ensure customer satisfaction and business success.

Requirements:

• Proven experience as restaurant manager or similar role
• Strong communication skills, both verbal and written, with the ability to interact effectively with customers. staff and vendors
• Solid understanding of restaurant operations, including F&B service, sanitation standards and safety regulations
• Ability to work under pressure in a fast-paced environment
• Flexibility to work evenings, weekends and holidays as required

Job Description:

• Lead accounting and finance function.
• Responsible for the full spectrum of accounting matters, inclusive of filing XBRL.
• Prepare, review and analyze monthly financial reporting.
• Prepare annual budget, forecast and financial analysis.
• Manage working capital effectively by preparing monthly cash flow projection
• Work with business leaders to prepare annual budget & forecast for board approval.
• Responsible for statutory reporting matters including GST and submission government statistics/surveys/grants.
• Liaise with external auditor, tax agent, company secretary and bankers.
• Provide support to business units to review and analyze on project profitability.
• Involve in continuous process / system improvement activities to improve workflow effectiveness & efficiency.
• Any ad-hoc reporting and projects.

Requirements:

• Tertiary qualification preferably with professional certification in Accounting/ Diploma in Accounting
• Minimum 5 years of relevant experience in the areas of accounting
• Basic understanding of relevant legal aspects for accounting
• Construction company background is an added advantage

The Restaurant Manager of Butcher’s Block is responsible to support the Restaurant General Manager for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. As Restaurant Manager, you will be responsible for stepping up in the absence of the Restaurant General Manager to fulfil the role as the “face” and ambassador of the restaurant, leading the venue’s personality and soul. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Ability to work independently and with minimal supervision.
• Highly organised with strong analytical and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remains within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external guests.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organisation together with Chef In-charge.
• Maintains a productive climate and confidently motivates, mobilises, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritises, organises and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with Talent & Culture.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Restaurant Chef In-charge.
• Develops pre-opening training schedule in coordination with Restaurant Chef In-charge.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and updates evaluation criteria for smooth opening.
• Creates simulation schedules, menus and critique forms in coordination with Restaurant Chef In-Charge.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations in coordination with Restaurant Chef In-Charge.
• Creates restaurant Standard Operating Procedures.
• Establishes minimum/maximum of guest supplies in coordination with Restaurant Chef In-Charge.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Restaurant Chef In-Charge.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operation.
• Assigns the Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timelines of deliverables.
• Maintains consistency in quality of food, beverage and service above all else in coordination with Restaurant Chef In-Charge.
• Attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and superior knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Revises and updates the outlet SOP annually.
• Is present in the operation during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains guest feedback during operation to ensure satisfaction and builds and maintains loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service and culinary team to personalise guest experience and in accordance to Hotel standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, team members, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to maintain consistent service standards while executing a collaborative and enabling leadership style. Conducts regular team meetings, provides trainings, arranges examinations and provides learning opportunities for all team members to reach highest standards and skill levels.
• Coaches and trains team members to prepare them to move to the next level within 14 – 24 months.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using varied coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Reviews work performance of all colleagues to assure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provide a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Food & Beverage Operations Manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Displays the knowledge and confidence to represent the brand and promote the outlet.
• Is comfortable being a media personality with all public statements being subject to approval and supervision of the Management and Marketing Communications team.
• Answers questions and attends to queries or feedback regarding the restaurant comfortably and confidently.
• Provides recommendations to Management about potential sources of incremental revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of labour and operating.
• Submits regular restaurant revenue and expense forecasts.
• Submits monthly sales analysis with respective improvement recommendations/action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Arranges training for all colleagues in line with established training requirements and co-ordinates all arrangements for proper execution.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistenly develops in self-learning and development of own skills and knowledge.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as business partner and leader.
• Ensures NEA rules and regulations are met and maintained.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

Butcher’s Block is Raffles Hotel Singapore’s avant-garde wood-fire dining experience, expressing the elemental affinity and finesse of cooking with wood-fire. The Restaurant General Manager of Butcher’s Block will be the “face” and ambassador of the restaurant, leading the venue’s personality and soul. As General Manager, you will work closely with the Restaurant Chef de Cuisine for supervising the overall operation and service standards of the outlet to meet and exceed guest’s dining experience expectations. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. In addition, the General Manager will be expected to lead the team and to create a nurturing work environment for the team members to prosper and excel. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Previous relevant experience with managing of a restaurant of similar standing and profile.
• Ability to work independently and with minimal supervision.
• Highly organised with strong analytic and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remain within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external customers.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization.
• Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with office of Talent & Culture
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Learning and Development Manager.
• Develops pre-opening training schedule in coordination with Learning and Development Manager.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and update evaluation criteria for smooth opening.
• Creates simulation schedule, menus and critique form in coordination with Chef de Cuisine.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations.
• Creates restaurant Standard Operating Procedures.
• Creates bar recipe in Material Control.
• Establishes minimum/maximum for guest supplies.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Chef de Cuisine.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else.
• Attends briefings and meetings held by the department and update all latest policies as needed.
• Possesses in depth and supervise knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervise knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and take immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Consistently present in the operation area during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaint and comments competently and swiftly.
• Leads the service and culinary team to personalize guest experience and in accordance to Hotel Standards.
• Builds strong relationships with local guests and build loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, staff, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth F&B and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style. Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles.
• Be culturally affinity and show empathy to all team members.
• Coaches and trains staff to prepare them for the next level within 14 – 24 months.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Performs staff appraisals/disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Assistant Director of F&B on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet. To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team.
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecast of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Streamlines all training requirements and co-ordinates all arrangements for proper execution of instructions.
• Conducts regular on the job trainings for colleagues to develop their skills/new menu items.
• Records and submits monthly On-the-Job Training hours to F&B Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

Responsibilities:

• Lead and elevate the performance of the operations team, ensuring top-notch service delivery and improved satisfaction levels.

• Design and implement innovative operational strategies that boost efficiency, including training programs and quality management systems that significantly enhance performance metrics.

• Develop and oversee key performance indicators for operational success, guiding and mentoring staff to boost efficiency and productivity.

• Manage all aspects of project execution, from planning and resource allocation to riskassessment, ensuring timely and budget-compliant delivery.

• Initiate and drive enhancements in customer service through the adoption of new technologies and automation, improving client interaction and response efficiency.

• Foster collaboration across functional teams to ensure operations are well-integrated with product and technology departments, enhancing issue resolution and operational communication.

• Cultivate a team-oriented environment that encourages open communication and alignment on project goals and corporate strategies.

Requirements:

• A minimum of 6 years of work experience in operations management, demonstrating a proven ability to oversee diverse teams and manage multifaceted projects.

• Strong analytical and problem-solving skills, with expertise in optimizing complex processes.

• Proficient in fostering collaboration and building relationships across various cultural and professional backgrounds.

• Dynamic leadership capabilities, adept at guiding teams through changes and toward continuous improvement.

• Experience in environments focused on advancing secure and efficient digital transactions, with a familiarity with distributed systems.

• Required to work on shifts as per duty rooster

Please click on Apply to submit your CV

We regret to inform that only shortlisted candidates will be notified.

RCB No. 200007268E

EA License No. 01C4394

REG No :R1105286 (Ngiam Xinyi)