Total 18 restaurant supervisor job vacancies in F&B / Tourism / Hospitality category in D17 Loyang, Changi

Summary:

You will be a key lead member of our vibrant team, responsible for leading, curating and crafting an array of premium cuisines, and providing exemplary customer service. Your role will involve leading and managing the team, training junior, and ensuring a seamless operation to enhance our guests' dining experience.

Key Responsibilities:

• · Ensures the efficient and profitable management of the restaurant
• · Keeps the CEO of The Restaurant up to date with relevant issues in the restaurant and gets their input and advice where necessary
• · Ensures that the stock take figures are completed and accurate as per company requirements
• · Covers for floor supervisors during emergency vacations and Ad-hoc leaves
• · Observes compliance with the company’s policies and procedures, as well as governmental laws and regulations.
• · Supervises the opening & closing of the restaurant
• · Ensures the proper cleaning and lighting and the uplift of all restaurant areas
• · Supervises a daily check up on the smooth performance of all restaurant machinery and equipment
• · Maintains safe working conditions for employees and customers; resolves safety concerns quickly
• · Assists in the implementation of manpower retention plans, and in communicating recruiting needs to the HR Department
• · Coaches and trains employees in order to improve performance and to achieve the department’s objectives and targets through on-the-job-training and daily meetings
• · Manages the restaurant staff working schedules
• · Motivates and develops staff, in order to encourage their professional development
• · Evaluates the performance of all Restaurant employees ensuring that reviews are delivered to the HR Department on time
• · Handles guest problems and complaints and grievances
• · Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
• · Maintains an efficient ordering system to ensure that all necessary Restaurant and office supplies are available as needed
• · Responsible for all aspects of Front-of-House operations at the outlet, including the supervision of the restaurant management team, service, bar, and hostess teams, in carrying out their roles and responsibilities.
• · Work closely with the Executive Chef and Back-of-House team in ensuring smooth service.
• · Always maintain robust communications between both teams, including attending weekly meetings and regular follow-ups
• · Ensure Front-of-House team’s participant and engagement in CSR and sustainability activities
• · Develop, train, and promote employees with potential to grow within the outlet
• · Ensure adherence to policies and procedures outlined in Employees’ Handbook and training materials
• · Uphold stringent customer service standards upheld by management and to propose improvement plans to mitigate shortfalls
• · Review customer service standards audit with the Operations Evaluation & Analysis team and implement corrective action plans to improve overall customer journey and experience
• · Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
• · Investigate and resolve guest complaints in a prompt and professional manner. Ensure proper documentation are in place for follow-up and have a structured plan in place to reduce similar complaint in the future.
• · Constantly monitor and drive initiatives to drive ranking on various platforms, such as TripAdvisor, Google Reviews
• · Ensure that the guests’ profile in the customer database is updated with the latest information and all staff on service are aware of guests’ preferences and needs.
• · Work closely with the Executive Chef to curate, launch and track success of a year-long roster of promotional menu/items in line with property-wide campaign and/or with corporate initiatives.
• · Conduct regular reviews of menu and promotions (including pricing, drink pairings, taste, feedback from guests, etc) with the Executive Chef, to constantly push for, and deliver a dining experience that is best in class.
• · Develop and execute a marketing strategy with the Management Marketing Team to drive higher foot traffic and PR mileage for the restaurant. Take the initiative to monitor all marketing and social media channels and analyze the return of investment (“ROI”) of marketing campaigns.
• · Create a safe and clean working environment by emphasizing importance of workplace safety and hygiene, and ensuring employees are sufficiently trained on such aspects.
• · Perform weekly Front-of-House inspections, where needed, to follow up on critical repairs and addition & alteration works, in collaboration with Facilities.
• · Work closely and lead restaurant team to increase outlet’s productivity and efficiency. Review operating results with the restaurant management team and present monthly P&L results with CEO.
• · Prepare and be held accountable for outlet’s budget, forecasts, and CAPEX requirements.
• · Ensure all cashiering procedures are processed in compliance with accounting standards and in a timely manner.

Qualifications/ Skills and Abilities:

• · Minimum 8-10 years’ experience in a renowned restaurant group, luxury hotel chain, high-end fusion restaurant.
• · Relevant certifications or degrees in hospitality management or a related field.
• · Proven experience in restaurant management, preferably in a high-volume, upscale dining environment, local experience is a must and international experience will be ideal.
• · Strong leadership and communication skills with a passion for creating a positive and vibrant team culture.
• · Excellent problem-solving abilities, adaptability, and a proactive approach to challenges.
• · Financial acumen and experience in budget management.
• · Possess a comprehensive set of F&B service and operations skills
• · Enjoys problem solving and able to think outside-the-box in difficult situations.
• · Team oriented approach to management with a mindset of open communications.
• · Capable of building and managing relationships with multiple departments as well as key customers.
• · Administration knowledge of F&B operations and quality management
• · Proficient in Microsoft Office programs.
• · Have a well-groomed, professional appearance

Additional Information

· Salary: $5,000 – $7,500 (Based on Experience)

· Location: Changi Village

· Comprehensive Health Insurance

· Opportunity to work in a prestigious rooftop restaurant with stunning sea view.

· Leadership and career growth opportunities.

· Training and development programs to enhance your bartending skills.

Job Description and Requirements

Roles and Responsibilities

Responsibilities:

· Responsible for staff scheduling, including work assignments/employee breaks.

· Responsible for managing store hygiene

. Cashier at the front desk and assist with serving dishes

· Plan and execute activities to improve efficiency, quality and reduce waste.

· Perform production resource planning based on logistics planning, order volume and inventory management for each store.

Requirements:

. Experienced F&B SUPERVISOR

· At least 2 years of relevant F&B work experience

· Able to start work immediately or in a short period of time.

· Proficient in English and Mandarin, able to communicate with guests.

Roles & Responsibilities

- Manage day to day operation

- providing and demonstrating task instructions, keeping attendance, and measuring key performance indicators

- Ensure safety compliance, quality control of equipment

- Develop training materials and conduct training session

- Monitoring the performance of the employees

- Experienced with making coffee

Requirement:

- at least 2 years in F&B industry before

- able to work in foodcourt

- able to work on weekends

- patient & easygoing personality

• Leadership and Team Management:Strong leadership skills with the ability to motivate and manage a team.
  Experience in hiring, training, and supervising staff.
  
• Customer Service:Exceptional customer service skills.
  Ability to handle customer complaints and resolve conflicts effectively.
  
• Financial Acumen:Strong understanding of financial management, including budgeting, forecasting, and cost control.
  Experience in managing inventory and ensuring cost-effectiveness.
  
• Operational Skills:Proficiency in restaurant management software and Point of Sale (POS) systems.
  Ability to oversee daily operations, including opening and closing procedures, ensuring health and safety compliance, and maintaining high standards of cleanliness and organization.
  
• Marketing and Sales:Experience in developing and implementing marketing strategies to increase sales.
  Ability to plan and execute special events and promotions.
  
• Communication:Excellent verbal and written communication skills.
  Ability to effectively communicate with staff, customers, and suppliers.
  
• Problem-Solving:Strong problem-solving and decision-making skills.
  Ability to handle unexpected situations calmly and efficiently.
  

Job Description & Requirements

1. ABLE TO MAKE COFFEE AND TEA AT COFFEESHOP STALL

2. ABLE TO TRAIN NEW STAFF

3. ABLE TO HAND ON AND CREATE DRINKS

4. NEW TO IN CHARGE OF THE DAILY OPERATIONS

5. REPORT TO MANAGER DAILY

6. MINIMUN 5 YEARS OF EXPERIENCE IN THE SAME TRADE

7. To oversee the the coffeshop and assist supervisor and manager on any complains

8. Purchase of daily goods within budget guidelines and to the highest standard

9. Able to work long hours

10. Able to work night shift

Job Title: Restaurant Supervisor

Location: Pasir Ris Bus Interchange

Job Type: Full-time

Job Summary:

We are seeking a dynamic and experienced Restaurant Supervisor to join our team. The ideal candidate will be responsible for overseeing daily operations, ensuring exceptional customer service, and maintaining high-quality standards in our establishment. The role requires a hands-on approach, effective leadership skills, and the ability to thrive in a fast-paced environment, especially during the early morning hours for breakfast preparation.

Responsibilities:

1. Early Morning Shift Management:Lead and supervise the restaurant team during the early morning shift starting at 5:00 AM.
   Coordinate and participate in breakfast preparation, ensuring timely and high-quality service.
2. Staff Training and Development:Train, mentor, and motivate staff members to deliver outstanding customer service.
   Provide ongoing coaching to enhance team performance and efficiency.
3. Operational Excellence:Monitor and manage daily operations to ensure adherence to company policies and standards.
   Oversee inventory control, ordering, and stock rotation to minimize waste and maximize profitability.
4. Customer Satisfaction:Maintain a customer-centric approach by promptly addressing guest concerns and feedback.
   Foster a positive and welcoming atmosphere to enhance the overall dining experience.
5. Team Collaboration:Work closely with kitchen staff, servers, and other team members to maintain a smooth flow of operations.
   Collaborate with the management team to implement new strategies for increased efficiency and customer satisfaction.
6. Quality Control:Conduct regular quality checks on food presentation, taste, and overall service standards.
   Ensure compliance with health and safety regulations to guarantee a safe and clean environment.
7. Scheduling:Develop and manage staff schedules to meet business demands and labor cost goals.

Requirements:

• Proven experience as a Restaurant Supervisor or similar role.
• Strong leadership and interpersonal skills.
• Ability to work early morning shifts, starting at 5:00 AM.
• Exceptional organizational and multitasking abilities.
• Knowledge of food safety and sanitation regulations.
• Excellent problem-solving and decision-making skills.
• Team player with a positive attitude.

Job Description and Requirements

Roles and Responsibilities

Responsibilities:

· Responsible for staff scheduling, including work assignments/employee breaks.

· Responsible for managing store hygiene

. Cashier at the front desk and assist with serving dishes

· Plan and execute activities to improve efficiency, quality and reduce waste.

· Perform production resource planning based on logistics planning, order volume and inventory management for each store.

Requirements:

. Experienced F&B SUPERVISOR

· At least 2 years of relevant F&B work experience

· Able to start work immediately or in a short period of time.

· Proficient in English and Mandarin, able to communicate with guests.

Job Scope

• Front-of-house duties such as managing the customer flow and seating arrangement, cashiering, order taking, serving of food and beverages, clearing of used culinary and utensils, answering of any enquiries from customers
• Back-of-house duties such as food preparation in the kitchen from cutting, slicing, packing, arranging of food items/ingredients, proper storage of food products, stock inventory
• Bar counter duties such as preparing hot and cold beverages like our signatures, bubble teas, alcoholic & non- alcoholic, taking orders for takeaways and deliveries, brewing various tea bases
• Maintain high level of hospitality by greeting and acknowledging the needs of our customers
• Ensure accuracy and quality of the food being served to customers
• Timely feedback to Managers or Supervisors for operational improvements

Job Requirements

• Full-Time: From $2200 per month
• Part-Time: From $14 per hour
• No experience required as on-the-job training provided
• 44 hours per week including weekends and public holidays with rotating shift
• Comfortable handling non-halal ingredients and food
• Possess valid food safety hygiene certificate

Job Perks

• Overseas exposure
• Good career progression/development
• Training programs for job enhancement
• Celebratory events
• Good staff welfare like provide staff meal during work, staff discount when dine-in off work, leave and medical benefits
• Performance incentives
• Yearly salary review

Job Descriptions

• Preparing the kitchen before the arrival of the chefs
• Cleaning the kitchen before and after food service
• Preparing ingredients beforehand, like cleaning and chopping the vegetables
• Looking after the stock of the kitchen and informing it to the Chef de Partie as the stocks run out
• Cleaning all the kitchen equipment after use
• Cleaning the kitchen and maintaining the cleanliness at all times as there could be an inspection anytime
• Cooking dishes under the supervision of the chef
• Giving suggestions to the chef regarding new preparations and the menu
• Should know the menu thoroughly and should be able to make each dish on the menu
• Help in the designing the interiors of the restaurant
• Help the chef in training the new staff
• Coordinate with the other kitchen staff
• Update the accounts of the restaurant for the head chef
• Report any mishaps in the kitchen
• Apply safety standards
• Keep a check of the safety equipment

Job Requirements

• Singaporean or Permanent Resident
• Flexible working hours subject to the demands of the business.
• Able to work under pressure.
• Excellent culinary catering talent
• Able to work on weekends, PH and flexible shifts.
• A team Player

Benefits

1. Performance Bonus Bi-yearly. payable in February and August at the sole discretion of the Management based on the basics of company sales performance and individual staff performance.*
2. Relocation allowance $10/day: in the event staff worked outside their organic outlet cluster.
3. Commission: Daily commissions based on daily outlet sales. two percent (2%) & four percent (4%) of the day sales shared equally among the Kitchen*
4. Allowances. Footwear for work: S50 for 2 years.
5. Health Allowance: S150 annually (Body Checkup/Dental/Vaccination) Minimum six (6) months employment
6. Birthday Vouchers: S100.00 (kakis App e-voucher/Applicable after confirmation)
7. Motorbike Allowance: $5 per working day
8. Annual Leave: 7 days. Leave increment shall be one (1) day per subsequent year, up to a maximum of fourteen (14) annual days.
9. PH entitlement per MOM
10. One (1) Duty Meal will be provided per shift.
11. Transport will be provided only after 11 pm or transfer between outlets on official duties.
12. 30% Discount for staff purchases.

Working hours

• 5 days / 44 hours
• 6 days / 48 hours

Job Descriptions

• Must be able work with minimum resources, lead a junior team under the supervision of a Sous Chef.
• Preparing specific food items and meal components at your station
• Following directions provided by the head chef and Sous Chef.
• Collaborating with the rest of the culinary team to ensure high-quality food and service.
• Keeping your area of the kitchen safe and sanitary.
• Stocktaking and ordering supplies for your kitchen.
• Supervise the cooks of arranging chiller, freezer and dry store in proper procedure.
• Improving your food preparation methods based on feedback.
• Assisting in other areas of the kitchen when required.
• Assisting Sous Chef create new menu and suggestion.
• Responsibility in maintaining equipment is part of priority in kitchen property.
• Report immediate to ‘Maintenance group chat’ if any equipment faulty.

Job Requirements

• Singaporean or Permanent Resident
• Flexible working hours subject to the demands of the business.
• Able to work under pressure.
• Excellent culinary catering talent
• Able to work on weekends, PH and flexible shifts.
• A team Player

Benefits

1. Performance Bonus Bi-yearly. payable in February and August at the sole discretion of the Management based on the basics of company sales performance and individual staff performance.*
2. Relocation allowance $10/day: in the event staff worked outside their organic outlet cluster.
3. Commission: Daily commissions based on daily outlet sales. two percent (2%) & four percent (4%) of the day sales shared equally among the Kitchen*
4. Allowances. Footwear for work: S50 for 2 years.
5. Health Allowance: S150 annually (Body Checkup/Dental/Vaccination) Minimum six (6) months employment
6. Birthday Vouchers: S100.00 (kakis App e-voucher/Applicable after confirmation)
7. Motorbike Allowance: $5 per working day
8. Annual Leave: 7 days. Leave increment shall be one (1) day per subsequent year, up to a maximum of fourteen (14) annual days.
9. PH entitlement per MOM
10. one (1) Duty Meal will be provided per shift.
11. Transport will be provided only after 11 pm or transfer between outlets on official duties.
12. 30% Discount for staff purchases.

Working hours

• 5 days / 44 hours
• 6 days / 48 hours

With your assistance, operations would flow smoothly and frontline team members guided by you together with the Food and Beverage Manager will show consistency in ensuring maximum guest & employee satisfaction. As Food and Beverage Supervisor, you are responsible for planning, organizing, directing, training and controlling the Food & Beverage operation and administration while motivating team members.

A little taste of your day-to-day

Everyday is different, but you'll mostly be:

• Assist Manager with all employee-related matters to ensure productivity for departmental performance (staffing, recruiting, On-The-Job trainings)
• Communicate regularly with team members and build good relations
• Handle guest complaints professionally and record feedback regularly to respond timely
• Make conversation with guests during their order and find out their preferences to build a rapport
• Manage food and beverage costs while actively pursuing cost saving measures
• Handle all sales and to account for all guest checks

What we need from you

• Diploma/ higher education qualification / equivalent in Hotel Management, F&B Services, or related field
• 4+ years’ related experience, including management experience
• Must speak local language
• Must obtain certifications or permits as required by local governmental agencies.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Job Descriptions

• Prepare and cook a variety of dishes according to restaurant recipes and standards
• Ensure all food items are prepared in a timely, consistent, and visually appealing manner
• Maintain a clean and organized workstation, following all food safety and sanitation protocols
• Assist in the preparation of mise en place, including chopping, slicing, and measuring ingredients
• Collaborate with the kitchen team to ensure efficient workflow and timely service
• Communicate effectively with the server staff to ensure customer orders are fulfilled promptly
• Stay up-to-date with new menu items, recipes, and cooking techniques
• Comply with all health and safety regulations in the kitchen

Job Requirements

• Have a minimum of 1 year of experience in the food and beverage industry, with preference given to those with experience in Japanese F&B.
• Quality-driven and customer-centric mindset, dedicated to providing exceptional service and experiences.
• Ability to thrive in a fast-paced environment and effectively manage multiple tasks and responsibilities.
• Willingness to work 5 days per week, including weekends and public holidays, to meet operational requirements.

Benefits

• Yearly Bonus
• - AWS
• - Additional bonus according to personal＆company's business performace
• Insurance and Medical Benefits
• Birthday Voucher 100SGD (Royal Host only)
• Uniform & Shose will be provided
• Fully-Sponsored Food Safety Course
• Staff Discount(ticket)

Working hours

• 7:30-23:30(as Rotating Shift)
• 5days per week /44hrs (able to work on weekends and public holidays)

Brief description of the Restaurant

New opening Japanese Yo-shoku restaurant. Around 80 pax of capacity.

Job Descriptions

• Ensuring smooth kitchen operations of the restaurant
• Guiding a team of Cooks in delivering great quality dishes to customers
• Handling food preparation and ensuring company standard (following training manual)
• Working close with all team members from both Front of the House and Back of the House to ensure smooth operations and exceed customers’ expectation
• Guiding and monitoring work performance of all staffs
• Conducting opening and closing inventory of beverage and managing stock ordering
• Maintaining of the hygiene and tidiness of kitchen area and storage area
• Ensuring compliance to food safety, hygiene and sanitation standards according to statutory guidelines
• Ensuring company’s policies and standard operating procedures are strictly adhered to

Job Requirements

• Graduated at least Secondary school
• At least 5 years of working experience in a similar capacity(serve for 80-100pax restaurant) kitchen in which 3 years in managerial level
• Good communications and interpersonal skills
• Self-motivated, detail-oriented, passionate, quality-focused and a multitasker
• Ability to work in a fast-paced environment

Benefit

• New Opening Outlet
• Big room for career progression since they are planning to expand more.
• Annual Leave
• Medical Leave
• Uniform will be provided
• Yearly Bonus*depends on business situation/performance
• Staff Discounts
• Transportation allowance under certain conditions
• Following by MOM Part IV of the Employment Act
• *We will do training in TOKYO/JAPAN, let’s joint us!!

Working hours

Working Hour/Standard Condition：

• 7:30-23:30(as Rotating Shift)
• 5days per week (able to work on weekends and public holidays)/principal

Job Scope

• Front-of-house duties such as managing the customer flow and seating arrangement, cashiering, order taking, serving of food and beverages, clearing of used culinary and utensils, answering of any enquiries from customers
• Back-of-house duties such as food preparation in the kitchen from cutting, slicing, packing, arranging of food items/ingredients, proper storage of food products, stock inventory
• Bar counter duties such as preparing hot and cold beverages like our signatures, bubble teas, alcoholic & non- alcoholic, taking orders for takeaways and deliveries, brewing various tea bases
• Maintain high level of hospitality by greeting and acknowledging the needs of our customers
• Ensure accuracy and quality of the food being served to customers
• Timely feedback to Managers or Supervisors for operational improvements

Job Requirements

• Full-Time: From $2200 per month
• Part-Time: From $14 per hour
• No experience required as on-the-job training provided
• 44 hours per week including weekends and public holidays with rotating shift
• Comfortable handling non-halal ingredients and food
• Strong written and oral communications skills to interact with colleagues and customers of Mandarin speaking background
• Possess valid food safety hygiene certificate
• Fully vaccinated against COVID-19

Job Description & Requirements

1. ABLE TO MAKE COFFEE AND TEA AT COFFEESHOP STALL

2. ABLE TO TRAIN NEW STAFF

3. ABLE TO HAND ON AND CREATE DRINKS

4. NEW TO IN CHARGE OF THE DAILY OPERATIONS

5. REPORT TO MANAGER DAILY

6. MINIMUN 5 YEARS OF EXPERIENCE IN THE SAME TRADE

7. To oversee the the coffeshop and assist supervisor and manager on any complains

8. Purchase of daily goods within budget guidelines and to the highest standard

9. Able to work long hours

10. Able to work night shift

Job Title: Restaurant Supervisor

Location: Pasir Ris Bus Interchange

Job Type: Full-time

Job Summary:

We are seeking a dynamic and experienced Restaurant Supervisor to join our team. The ideal candidate will be responsible for overseeing daily operations, ensuring exceptional customer service, and maintaining high-quality standards in our establishment. The role requires a hands-on approach, effective leadership skills, and the ability to thrive in a fast-paced environment, especially during the early morning hours for breakfast preparation.

Responsibilities:

1. Early Morning Shift Management:Lead and supervise the restaurant team during the early morning shift starting at 5:00 AM.
   Coordinate and participate in breakfast preparation, ensuring timely and high-quality service.
   
2. Staff Training and Development:Train, mentor, and motivate staff members to deliver outstanding customer service.
   Provide ongoing coaching to enhance team performance and efficiency.
   
3. Operational Excellence:Monitor and manage daily operations to ensure adherence to company policies and standards.
   Oversee inventory control, ordering, and stock rotation to minimize waste and maximize profitability.
   
4. Customer Satisfaction:Maintain a customer-centric approach by promptly addressing guest concerns and feedback.
   Foster a positive and welcoming atmosphere to enhance the overall dining experience.
   
5. Team Collaboration:Work closely with kitchen staff, servers, and other team members to maintain a smooth flow of operations.
   Collaborate with the management team to implement new strategies for increased efficiency and customer satisfaction.
   
6. Quality Control:Conduct regular quality checks on food presentation, taste, and overall service standards.
   Ensure compliance with health and safety regulations to guarantee a safe and clean environment.
   
7. Scheduling:Develop and manage staff schedules to meet business demands and labor cost goals.
   

Requirements:

• Proven experience as a Restaurant Supervisor or similar role.
• Strong leadership and interpersonal skills.
• Ability to work early morning shifts, starting at 5:00 AM.
• Exceptional organizational and multitasking abilities.
• Knowledge of food safety and sanitation regulations.
• Excellent problem-solving and decision-making skills.
• Team player with a positive attitude.

As Assistant Restaurant Manager, you’ll lead and direct outlets’ operations, ensuring quality service and standards are maintained to deliver a memorable guest experience. You are responsible for overseeing and managing all aspects in terms of productivity and profitability – always following government regulations concerning health, safety and any other requirements.

A little taste of your day-to-day

Everyday is different, but you'll mostly be:

• Direct daily briefings, plan and assign work ensuring you always have the right staffing numbers

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues

• Train colleagues to make sure they deliver with compliance and to the expected standards

• Working with other departments to identify additional sales opportunities to enhance revenue

• Make sure credit and financial transactions are handled securely

• Oversee and manage the day-to-day operation of the Food and Beverage outlets including In-Room-Dining

What we need from you

• Diploma/ higher education qualification / equivalent in Hotel Management, F&B Services, or related field
• 4 years’ related experience and in a supervisory role
• Must speak local language
• Must obtain certifications or permits as required by local governmental agencies.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Job Summary

The Engineering Supervisor works with engineering departments to develop, implement, and deploy approved operational processes and best practices consistently throughout the company. He/She will train IE resources in the approved processes and standards for work measurement application and will maintain the SCS database which houses such information. This position will assist the IE departments in special re-engineering or new projects, as necessary. The Engineering Supervisor will take a lead role in planning and execution of large project implementations or training initiatives. He/She may also manage other subject matter experts to ensure timelines and project deliverables are met and developing Web Application training material for use by Operation Trainers. This position may also be responsible for coordinating Operation Trainers efforts in field training. This position may supervise others.

Job Responsibilities

Develops Work Measurement to Optimize Operating Plans

• Develops and maintains work measurement for all operations to support all necessary operating plans and reflect current normal conditions.
• Works with Operations to develop a shift plan (i.e., schedule that defines the shifts, area of coverage, specific work, and movements needed within a specified parameter), which supports both operation and customer requirements.
• Uses work measurement to improve processes and job set-ups which reduce the hours required to perform the operation.

Develops Logistics Operating Plans

• Based on work measurement, work with Operations Managers to develop all components of the Master Operating Plan (MOP), Daily Presort Plan, and Seasonal Plans to improve operational efficiency.
• Analyzes current operating plan to determine opportunities for improving the operations process and workflow (e.g. analyze process flow charts and production schedules, etc.).
• Reviews recommendations (e.g., improved job set ups, operating plans, etc.) with senior IE and Operations managers for approval.
• Develops contingency plans for unexpected situations.

Drives Scorecard Accountability

• Conducts routine audits to ensure accuracy of processes.
• Communicates discrepancies to Division and Operations Managers to ensure action plans are in place.
• Develops goals to drive accountability for Balanced Scorecard elements.
• Drives and monitors progress toward scorecard goals and measures to ensure center is on target to meet goals.

Provides Support to Improve Logistics Operations

• Utilizes work measurement, gap analysis, statistical analysis, discussions with management, and operations visits to identify issues and problems impacting the achievement of performance and service goals.
• Participates in Business Review and Planning meetings, and works with the operations management team to implement solutions and conduct follow-up.
• Works with operations management team to implement changes in the operations to reach desired cost reduction and service improvements.

Conducts Training for Operations Management

• Identifies issues that require training or re-training (e.g., Operating Plan execution, process adherence, proper methods, work measurement, use of technology, etc.) to improve the efficiency and effectiveness of operations.
• Delivers training to management and staff via classroom (virtual), conference calls, electronic material, or one-to-one to promote learning transfer, ensure training compliance, and improve employees’ operational performance.
• Provides training to management for implementation of new procedures, processes, services, and technology to maintain operational effectiveness.

Conducts Operations Forecasting

• Reviews research and weekly trends (e.g., historical volume, marketing forecasts, recent economic data, etc.) and growth rates calculations to approve volume projections that impact operations and to forecast future asset needs.
• Provides short-range operations staffing forecasts to assist operations managers and Human Resources in developing hiring plans.
• Assumes project management responsibilities and conducts financial analysis when required.

Job Requirements

• Possess a Bachelor’s Degree in Engineering (Industrial), Logistics, Management, Computer Science and Mathematics or any relevant field of discipline.
• Minimum 3 years of relevant experience performing in a similar capacity is required.
• Solid negotiation skills with the ability to communicate effectively in English language (both oral and written) and able to work well with stakeholders across all levels.
• Ability to work independently with excellent interpersonal skill which includes conducting presentation to the top management.
• Exceptional analytical, conceptual, high sensitivity to figures with problem-solving abilities.
• Strong business acumen, attention to details and excellent planning and organizing skills.
• Ability to deal with significant ambiguity and constantly changing priorities in a fast-paced environment.
• Require demonstrated skills in Microsoft Office Programs (MS Word, MS Excel, MS Powerpoint), Project, Visio and AutoCAD.
• Strong tech skills on SQL, PHP, Excel Macros, MS Query and Database maintenance will be a bonus.